Stansteadairport Anmeldelser 

We arrived at Stanstead airport more than 2 hours before our flight was due to leave and still missed our flight.
After queuing for 40 minutes at the Ryanair desk to check in a single suitcase (we had already checked ourselves in online), we then joined yet another long, chaotic mess of lines through security. Here, we were asked to leave one queue and join another. Unfortunately this line was for just one scanner. The other scanner remained closed for the whole time we were queuing, despite a manager trying to tell us to the contrary when we asked if anything could be done to speed up the process.
Security seems to have no organisation at all and staff appear frenzied and without a clue how to make the whole process run more efficiently. Having spent more than an hour trying to make our way though security we ran to our gate to be told that we could not come through. I could see people still waiting in the tunnel and asked why we were not able to join the end of the line. I was told that we had already been removed from the manifest (speedy work as they had only just closed the doors) and our luggage had already been removed and was not on the flight.
Ten minutes later, I watched, through the window, as our suitcase was removed from the plane. Ten minutes after this, we were informed that we were still on the manifest for our original flight and had to be removed from that before we could book another. The whole experience was incredibly stressful, particularly with three young children in tow. We followed all advice, arrived in good time and were well organised. This was not enough to catch our flight. The incredibly poor organisation, time-keeping and sheer refusal to help by staff of both the airline and the airport prevented us from boarding our flight. We are seeking compensation for the cost of the missed flight. Based on our experiences so far, I shan’t expect too much. I will never fly in or out of Stanstead again and neither will I be using Ryanair in future.

Rudest staff I’ve come across at any international airport.

Appalling airport. Took 2 and half hours to get from plane to long stay car park. 1:20 minutes at passport control. Over an hour to get to long stay car park. Toally unacceptable.

Had to get a shuttle to immigration. 10 mins, with dozens of people waiting 1 carriage turns up (out of 4) which is full. 5 mins another 2 carriages turn up, both full. Now a hundred or so people behind ne. Another 5 mins 2 carriages turn up about 1/3 of the people managed to get on. Immigration hall jam packed, hardly any staff another hour to get through

Long stay car park no buses for over 35 mins. No queue by then just a free for all!!! Hour to get to car. NEVER USE THIS AIRPORT if you don't have to!!

What an absolute disgrace at passport control. Must’ve been over 500 people in the immigration hall - with only 2/3 of the e-passport machines working. Plenty of signs asking passengers to be polite ……….can’t be beyond the wit of man to repair / commission the machines to improve the flow - shambolic and typical of our public sector.

Landed 15 mins early on 16th May which was great only to find there was utter chaos getting through passport control. The queue was massive, starting just as you got off the train. The place is an absolute shambles. The e-passport machines are absolutely useless and so are the staff members who offer no help whatsoever. Took 1.5 hours - welcome to the UK. Will pay for fast track next time.

My flight arrived into Stansted Airport 30 minutes late. I was very distressed about missing my train from the airport to my home town, which I had pre booked and paid for. This was the LAST direct train to my destination. As the queue through passport control was very long, I told the passport control passenger herder that I was going to miss my train if he didn’t help me please and allow me go into the family passport lane which had hardly anyone queuing in it. He said in a rude manner, no, tough, join the normal queue and get the next train.
He was extremely rude and demeaning, treating me like a naughty child. As I missed my train, the only option was to travel into central London, after 11pm at night and then take 3 different trains, getting off at 3 stations across the country in the middle of the night!. Other option was to sleep in the station and get the train at 6am.To the absolute jobsworth at Stansted….I hope it made you feel powerful. Because in doing so, you put me in a very vulnerable position. This level of customer service was disgusting. Worst airport in UK by far. Won’t be flying from here again. Disgusting service! Please think about traveler’s personal circumstances and the implications of not helping them.

Long, chaotic security queues and then when a bag gets pulled over for extra screening it will pile up with a dozen other bags while a single staff member wanders around, occasionally checking one but doing nothing else. The only airport I have been to where you can arrive hours early and still nearly miss your flight thanks to their understaffing and overcrowding.

Booked flights and parking through Ryanair my flights were cancelled. Ryanair gave us vouchers to use at later date . Stanstead airport parking gave us the finger . After reading there reviews it's clear they dont care about customer service have used them before but not any more be warned

Be very careful when booking parking here. The website gives a short walking distance / time but that is a technicality and not totally true depending on where you park in the car park. Parking is also very limited ( I travelled during the week and off peak season )
Peak season must be a nightmare trying to get a space.

Convenient location. Low cost airlines.

I booked the meet and greet service through skysecure parking.

I found the service to be very professional and polite.

On arrival I was guided to where I should park, I loaded up the luggage and made my way to their office (approx 1 min walk away) to drop my key off. The departures area was a short walk away

On my return the car was waiting for me in excellent condition.

I would like to give a special thanks to one of the parking assistants, a friendly gentleman called Gary who helped me out as I didnt have a pound on me for the Luggage Trolley (so please ensure you take a pound with you), and management if you're reading this please give him a raise and pass on my thanks

The security staff here are the worst in the UK. all the other airports I have traveled from do not have the same attitude. This must surely come from the top. There was 2 senior staff on duty watching the staff searching and i had not the most unpleasant experience ever. search every piece of my luggage, I was frisked x-rayed and scanned with a handheld scanner. These people forget they are giving the airport service and it is not a prison, I felt like I was a prisoner and moved from pillar to post and not allowed to speak.
Stanstead Airport I try to avoid.. been traveling for 20 years mostly every month and this airport is the worst of all the London Aiport, i really do try to avoid this place it is not a nice experience.

Just a note if we don't travel you don't have a job, be more respectful to the people that you are in contact with.