Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Vis mer
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Love this company. You deal with human beings in customer services rather than ‘computer said no’! Thank you Richie in particularly for being understanding. A great company who I will continue to u... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktopplysninger
Newcastle, Storbritannia
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
On a £25 normal off peak fare
On a £25 normal off peak fare, SMF got 7 for me at £16.75 each, saving me a total of over £50. Brilliant, well done SMF
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Jeff,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
It was quick and easy
It was quick and easy, plus it saved me doing it myself
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Adele,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the process quick and easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I split my fare from Cornwall to…
I split my fare from Cornwall to Glasgow. All times and changes where well set out. I had three changes with no complications. Change over time in Birmingham was a bit neat but after a sprint made it.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Elizableth,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the itinerary easy to follow. We used the recommended changeover time for each station as a minimum; however, you can also increase the changeover time if desired when searching using advanced options. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Much cheaper than Trainline
Trainline was £360, National Rail £234. Split My Fare for the same return journey, same trains was £80. Far better value.
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Vannor,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the cheapest tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Well laid out app
Well laid out app. Easy to book the fare i wanted
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found the App easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great route suggestion
I saved money for sure.
Also, there was an excellent alternative journey or route suggested, which I don't think I would have been informed of normally.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Shirley,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service and found cheaper travel with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Exceptional customer service
Exceptional customer service, which is also super fast. A big thank you to Richie, one of the team who kindly replied to me and helped sort out a refund for a journey that got cancelled. I have never received replies so fast, but they were also friendly and personal replies - not templates! Other companies could learn a lot from this! Thank you! Would definitely recommend.
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Richard,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Any business that is doing more for…
Any business that is doing more for consumers battling extortionate train travel in the UK is a good business. Great customer service, that surpasses the train operators turn around times. Well done Split My Fare. Solid business. I will be returning.
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Ollie,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and received great customer service, which we provide ourselves on. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I hadn't received an email confirmation…
I hadn't received an email confirmation for my recent purchase, so emailed Split My Fare in a slight panic. Within minutes, they replied asking for further information (I had assumed it was an automated response). Replying back with all the required information, I received another email saying that they had found my booking. It had bounced due to me giving an incorrect email address. Tickets were resent without hesitation. All done quickly and efficiently. I've always been a fan of Split My Fare. This has galvanised it further! Thank you, Richie for your efforts.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi,
Thanks so much for your feedback, we are pleased to hear that you value our service so highly. We pride ourselves on providing fast and efficient customer service and we are pleased to hear that this is the experience that you had.
We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Misleading Ticket Restrictions – No Accountability When Things Go Wrong
I booked split tickets through Split My Fare for a journey from Lancing to Oxford, following their itinerary exactly. Despite this, a ticket inspector deemed one leg of my journey invalid and I was issued a penalty fare. I appealed to Split My Fare, expecting support or at least an explanation. Instead, I was met with technical justifications about fare logic and restrictions that ignored the real-world impact of following their advice.
Even after Transport Focus intervened and highlighted how misleading the itinerary was, Split My Fare still refused to offer even a goodwill refund. It’s disappointing that a company built on helping passengers save money offers no help when their guidance leads to fines.
Be very cautious using this service – if something goes wrong, they will not take responsibility. You're on your own.
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mr Constantini,
Thanks for your feedback.
All tickets we sell are valid, if there are any issues with validity this will be either due to an error with the operator or their staff, and you can claim compensation from them as such.
Terrible customer service, awful to deal with
Train got cancelled and Split my fare and the operator just pushed me back and forward between each other, but Split my fare were much worse to deal with. Avoided answering any questions I asked, took over a week and still didn't get sorted out . If anything goes wrong with your journey they hope to delay you until you go away, it's not worth the hassle.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Luke,
I am sorry to hear that you were not happy with your experience.
We have to abide by strict refund rules set out by National Rail and the operators, as such we cannot provide a refund for a cancellation if any of the tickets have been used, the operator has to issue this.
Best wishes,
Pete
Founder - Split My Fare
reliable and the best prices
Split my fare are reliable and their customer service is great.
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Sarah,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent service
Excellent service. I had to cancel my trip due to my daughter breaking her foot and I needed to cafe for her. Speedy service and admin fees were reasonable.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Graham,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the refund process easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Seat reservations
Tickets are cheaper than on other sites, however occasionally the seats change during the journey, which isn’t always practical.
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Gemma,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the tickets to be cheaper with us. We try to ensure there are no seat changes when a customer's ticket changes but unfortunately with some operators, their seat reservation systems make this very difficult.
We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service
Had 2 journeys cancelled. Full refund sorted within 24 hours. Great service.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Martin,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was super helpful and very quick…
Richie was super helpful and very quick with sorting out my issue! Thank you so much.
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Abbie,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great experience with split my fare
Great experience with split my fare, communication via emails was very quick and very helpful, I had to cancel my return journey, and the refund was done in no time. Excellent service, thankyou.
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Sue,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the communication from our customer service team and the refund process to be quick. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
After I booked my ticket to Devon I saw that there was going to lots of disruptions on the route which would mean more changes including a bus too. Due to medical issues I knew this was not something I could manage and had to cancel my ticket. I am not particularly great with internet correspondence but Richie replied to my email in a very short space of time and has being nothing but excellent with helping me cancel and organise a refund. The relief his help gave me was wonderful. I felt I was a valued customer even though I couldn’t travel, I would not hesitate to recommend to friends to use them. Richie is a real asset to the company. Pamela Smee
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Pamela,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund and Richie to be helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
A great site
A great site, more and more it is becoming impossible to book tickets on main stream sites and use a concessionary pass to reduce the fare. Split my Fare does give this facility and breaks the journey at the border of (West Yorkshire) in my case to acheive the lowest fare available.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mr A Wadsworth,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent web site and easy to navigate…
Excellent web site and easy to navigate around.
Saved a fortune on tickets.
Very happy camper
Would highly recommend
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Tony,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.