Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Vis mer
Selskapet har svart
Love this company. You deal with human beings in customer services rather than ‘computer said no’! Thank you Richie in particularly for being understanding. A great company who I will continue to u... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktopplysninger
Newcastle, Storbritannia
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
No problems
It was straightforward to buy the ticket I wanted (a flexible one) and the tickets were emailed through promptly.
No problems and a good reduction in the base price.
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Katharine,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a positive experience booking with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Good savings
I’ve only used Split my Fare once or twice, but was happy with the service
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Patricia,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a positive experience booking with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The ease of finding tickets and…
The ease of finding tickets and choosing which routes to take made my experience buying tickets so simple.
I love the fact that the trains are split at different points in the country. I'll have to plan a journey for next year so I can visit a few places. Thanks for an amazing idea and site.
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mr Backley,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Split my fare train app.
A great app for saveing money on your everyday train journeys and holiday journeys as well.
Thanks all 5☆.
Mr & Mrs R.Graham
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mr & Mrs Graham,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you have found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar fra Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Experience and affordability
Easy access and affordable great experience
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Daniel,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund of ticket and great customer service
I enquired about refunding a ticket due to a family funeral and I can't believe how quick I got a response to my email. Richie was prompt, courteous and dealt with my query super efficiently. You're a star Richie and thank you :)
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Deb,
We are sorry to hear about your loss.
Thanks so much for your feedback, we really appreciate it. We are glad to hear that you rate our service so highly and appreciate the speed and efficiency of our customer service. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Better booking with the main train…
Better booking with the main train companies, if you're train is cancelled they will just direct you to them anyway! So cut out the middle man. Out of pocket for an Uber to make my connection after the train was cancelled and they simply aren't interested.
The train was also cancelled on the return, so arrived an hour late. Again not interested!
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hello James,
We're sorry to hear that your trains were cancelled.
When tickets have been used, our hands are tied that we cannot refund you ourselves and you will need to claim compensation from the retailer. This would be the same whichever retailer you book with.
Best wishes,
Pete
Founder - Split My Fare
Split my Fare team sorted our seating
Split my Fare team ensured that my mum and I could sit next to each other on our return journey by getting in touch with the train operator on our behalf. They were quick to respond to our request. Our journey will be much more comfortable!
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Judith,
Thanks so much for your feedback, we are pleased to hear that you rate our service so highly. We were glad to help you ensure you and your Mum have seats next to each other. We look forward to helping you save money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
My train was cancelled due to Storm Amy…
My train was cancelled due to Storm Amy on October 4th.
On October 5th I contacted Split My Fare by email and received a very kind email from Richie the same day advising that my fare of £27.20 would be refunded.
On October 6 the full refund landed in my account!
It’s an absolutely amazing service which I wouldn’t have received from any train operating company and would have involved a complicated process of completing online forms.
Thank you so much for a great service!
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Simon,
Thanks for your feedback, we are glad to hear you rate our service so highly. We are sorry to know that your train was cancelled, but glad that you appreciated the speed at which your refund was processed.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Great support
Great support
These guys offer excellent and prompt customer support as well a good train rates. I was pleased to get a refund (minus processing fee) on the same journey but a day earlier. The big train companies wouldn't offer that usually !
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service- thank you
Great customer service.
I had a query and emailed, expecting an auto reply telling me the inbox wasn’t monitored and to go round in circles for days, but I received a really quick and helpful reply from Richie who solved everything I asked for. Thank you very much!
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Laura,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and that you received great customer service from Richie. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
This is an exemplar of what customer service should be
I have been using this site for the past 2 years and have made bookings every month. Their algorithm for making savings is as good as it gets. More importantly they are very accommodating in terms of a refund if you make a mistake in the booking. They also have a very customer sympathetic process of allowing a change to an advance ticket for a very modest change fee. What stands out is that the customer service is exemplary. Others have mentioned Richie as a shing example of what an online company should aim for in responding to customer questions. Over, the past 24 months, because of changes I have sought to bookings, I have had at least 8 contacts, and each time I have had a rapid, totally acceptable and personal response from Richie. I’ve stopped booking with the train operating companies and big players like Trainline as their service just does not compare!
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Alan,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and we really appreciate the glowing reference you have given about the customer service from Richie. We pride ourselves in offering quick and personal service to our customers. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Riche who has always helped me with all…
Riche who has always helped me with all my cancellations over the years is very professional & helpful
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi David,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and that you received great customer service from Richie. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I had never previously used split my…
I had never previously used split my fare but after this experience I would recommend using this for long distance journeys to everyone. I unfortunately had a change in my plans and had to change my return journey time but was unsure at first how to do so.
I emailed the support team and emailed back and forth with an excellent member of the team called Richie who was very helpful, prompt in responding and informative and I was able to make the necessary adjustments by rebooking and alternative return journey and receiving a refund on the original return journey minus a £5 admin fee that was made known at the start of the interaction with no other hidden fees.
Richie's high level of customer is exactly what I as a former customer service worker would hope all staff members no matter the industry strive for
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Nicholas,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and that you received great customer service from Richie. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Rip off Richie
Found out I’d accidentally booked wrong time. Was advised amendment would be £5max which was expensive for what should be a free service when booking tickets in advance but at least it was expected. They actually kept £6.35 which is 13.5% of the ticket cost. Unhelpful customer service rep Richie explained the hidden charge was a share of my savings! Saved nothing, gained a headache. Better off booking on the day with the friendly people in the ticket office. Would recommend avoiding.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi,
Thanks so much for your feedback.
We are sorry to hear that you were not happy with your experience using Split My Fare. We encourage users to check their journey details after booking, there is a one hour full refund window after booking. For refunds after this time, an admin fee is deducted, and the refund is only for the value of the tickets, it doesn't include the share of split saving.
Pete
Founder - Split My Fare
Highly respected and attended to
The level of attention and respect given to my request even though it came late made me happy and satisfied with the customer service you provide.
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Umar,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and that you received great customer service. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I booked tickets and stupidly selected…
I booked tickets and stupidly selected wrong return date. Contacted company and they responded within the hour and subsequently resolved it by refunding me so that I could rebook. No issues whatsoever. Thank you
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Darren,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and that you received great customer service. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service from Richie
Excellent customer service from Richie. Thank you so much!
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Lesley,
Thanks so much for your feedback.
We are glad to hear that you found cheaper tickets with us and that you received great customer service from Richie. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.