Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Vis mer
Selskapet har svart
Love this company. You deal with human beings in customer services rather than ‘computer said no’! Thank you Richie in particularly for being understanding. A great company who I will continue to u... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktopplysninger
Newcastle, Storbritannia
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy booking process.
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Saved a fair amount on the overall journey.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Jim,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
SPEEDY ACTION
Thanks for your prompt action in organising a full refund on my rail ticket due to cancellation.
It's not very often I can sincerely say this, but it's so enlightening to know that you're a company 'on the ball'.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Lynda,
Thanks so much for your feedback, we really appreciate it, and we're glad to hear you rate our customer service so highly. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Very helpful
Helped me with ease and resolved my issues with no complications, very grateful and super appreciative.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Heather,
Thanks so much for your feedback, we really appreciate it, and we're glad to hear you rate our customer service so highly. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Top class help
Top class help. I made several mistakes whilst booking cancelling and rebooking a train journey. Richie was extremely helpful, and I appreciated his help very much. I have used Split My Fare previously, and will continue to use them on future trips. Thanks very much indeed.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Dave,
Thanks so much for your feedback, we really appreciate it. We are pleased to hear you rate our customer service so highly, and we look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Would not use this method of getting ticket ever again!
Have used before and it has been fine BUT if something goes wrong it is a massive hassle to get any sort of compensation as split my fare wash their hands of you and you have to try and claim mulitple ticket cost back from different companies
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Alex,
If you can email me directly at pete@splitmyfare.co.uk
Sorry to hear you were not happy with the service received. We will issue compensation when we are able but it is often the case that the duty of compensation lies with the operators, and our hands are tied, as the operator bears the cost of the sale and we receive a small commission.
Best wishes,
Pete
Founder - Split My Fare
Richie is always incredibly responsive…
Richie is always incredibly responsive and helpful in dealing with any queries. A very good service.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Alex,
Thanks so much for your feedback, we really appreciate it. We are glad to hear you rate our customer service so highly and we look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Amazing company!
Amazing company! Since moving away from London to Norfolk I regularly use split my fare to help reduce the prices of my commute to work. The customer service team are so helpful, professional and timely. Even with delays and cancellations, refunds are always paid.
Wouldn't use any other company to book my tickets with!
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Sophie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Efficient and helpful
Richie at SplitmyFare responded to my email within 4 minutes to correct an issue and resolved it for me!
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Molly,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My mistake on booking was resolved with no hassle
I made an error with my booking and expected to have a problem sorting it out. However, it was resolved by Richie from customer services with no hassle whatsoever. Will definitely book with Split My Fare again
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Nick,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I couldn’t complete my journey after…
I couldn’t complete my journey after there was an armed response to a suspected gunman on my train, and the customer service team at split my fare were incredibly helpful, sympathetic and managed to issue us a refund. Richie in particular was fantastic.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Rosie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I lost my ticket
I lost my ticket. I knew Id brought it but couldn't find it on my emails. The customer service was excellent. Super quick to respond and solved my problem super quickly.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Helen,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My 'go to' whenever I'm travelling by…
My 'go to' whenever I'm travelling by Train - excellent customer service - very responsive and extremely helpful
I always recommend to Friends and Family
Thanks Richie!!
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Andy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Booked through Split My Fare a couple…
Booked through Split My Fare a couple of times but had an enquiry on this occasion so used the link on their website and had a very quick response from a agent called Richie who explained everything very clearly and was very helpful.
Thank you. I would booked through this site again.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Katie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service and good prices
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative charge. This included replies within a couple of hours even in the evening. After years of dealing with other train companies which are very happy to grab the most they can this was a great change.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Elaine,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Very prompt responses to my queries
Very prompt responses to my queries. My personal situation was taken into consideration and a refund was sent to me very swiftly.🤩
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Kuldip,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Five star support once again!!
Five star support once again!!
Richie was the difference. He went way above and beyond and was very swift in supporting me. Appreciate that champ
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Sian,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service
Excellent customer service , very responsive and very efficient.
A big shout out to Richie, who promptly retrieved my lost ticket and saved my journey.
I highly recommend Split My Fare.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Gopalakrishnan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cannot fault
Cannot fault. Website easy to navigate. Saved me almost £30 on a return trip. Used before- will definitely use again
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Joy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found the website easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Confirmation Email support
I’d booked tickets online but hadn’t received the confirmation emails with my e-tickets on. I emailed the support team, and within 5 minutes Richie had got back to me and sent me all my confirmations. Really impressed by how quick, helpful and friendly their support is.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Liam,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Mum died, they didn't care
I couldn't make my journey as my mother ended up on end of life care at the hospital.
I wrote to Split My Fare and told them the situation.
They said I needed a letter from a medical professional, but the problem was I could only do that through my mother..... Who was dying !
They kept telling me it was in the terms and conditions made by the rail companies. I wrote to the rail companies and they just sent me back to Split my fare
Despicable and dishonest company, with no empathy, guilt or common sense.
My mum passed whilst I was going around in circles.
Thanks guys, it was a real pleasure
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi,
We are sorry to hear about your mother's passing.
We have to abide by National Rail's rules when issuing refunds. We completely agree that it shouldn't be the case that you have to provide a medical letter, and hate asking for this in such circumstances, but as we have to abide by rules for refunds, we unfortunately aren't able to use any discretion.
Best wishes,
Pete
Founder - Split My Fare
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.