Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Vis mer
Selskapet har svart
Love this company. You deal with human beings in customer services rather than ‘computer said no’! Thank you Richie in particularly for being understanding. A great company who I will continue to u... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktopplysninger
Newcastle, Storbritannia
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I needed a full refund as my train…
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie.
I've always used Split My Fare, as they are more reasonably priced than other train operators. Would highly recommend.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Elaine,
Thanks so much for your feedback. We are sorry to hear that your train was cancelled but glad to hear you were pleased with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Booked tickets with Split My Fare doing…
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and they didn’t work. Reached out immediately to the team and an excelling young man called Richie supported me in getting the refund and reassured that it’s on its way. He neutralised a very panicked situation. A credit to split my fare.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Cal,
Thanks so much for your feedback. We are pleased to hear you received great customer service from Richie.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
A big saving
A big saving. A problem dealt promptly by the team
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Tony,
Thanks so much for your feedback. We are pleased to hear you received great customer service and were able to find cheaper tickets.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Don’t expect any help if things don’t work out as planned
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out something in the small print. I’ve used them for a few months but no longer after my recent experience.
Their website is useful to plot the cheapest route and best fare break points but if you need to use delay repay or make amendments/ get refunds for part journeys then you are much better having bought your ticket through the relevant train company. So, I’ll be using their website site to plot the cheapest route but then buying elsewhere in future!
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Ade,
Thanks for your feedback, we are sorry to hear that you were not happy with your experience.
We very much care about our customers, which is why many of our 5 star reviews mention our great customer service.
In your situation, you requested a refund of your tickets, only flexible tickets are refundable, advance tickets are not. With refunds, we have to follow the National Terms & Conditions regarding this and you would find the same rules regarding refunds of non refundable advance tickets with any ticket retailer you use.
Best wishes,
Pete
Founder - Split My Fare
becoming my 'go to' company for…
becoming my 'go to' company for discounted/split fares! Far better than that crowd 'T***nP*l', who are rubbish
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mr G,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and that we are you go to for cheaper train tickets.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund
It took a couple of emails to explain why I was asking for a refund but once the situation was understood, I received a prompt promise to pay.
Richie was quick to reply and made the situation easy to resolve.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi David,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service and care.
Excellent customer service and care.
Richie resolved my issue very quickly and competently.
Am very grateful to him for his support.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Riccardo,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
I made a error on the booking paid £45.76 Refund £5.70
I booked my journey for the 29th May Wakefield Liverpool return same day£45.76
But made a error i booked the return for the 30th May
So re booked again exactly the same £ 45.52
The filled in the refund form saying i had booked the wrong return .
I got a re fund i think same day £5.70 disgrace wont be using this again there are others sites about.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Les,
Thanks for your feedback. We are sorry to hear that you were not happy with your experience.
I have checked, and unfortunately you processed your refund incorrectly, choosing to claim a refund only for the refundable flexible tickets instead of claiming the refund value of the tickets using a replacement booking. The refund value is reconfirmed back to you several times before it is submitted to avoid such an error.
Best wishes,
Pete
Founder - Split My Fare
Quick and easy to use
Quick and easy to use, could save in my Google wallet and could see where I had to change
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Michelle,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Great customer service
Great customer service: real people answering emails and social media, and responding in good time.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Jacqueline,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Very good customer service…
Very good customer service with refund request. Prompt, personal service. Very impressed. Thank you
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Emma,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
It was easy to book with them and the…
It was easy to book with them and the tickets were much cheaper than elsewhere.
I had to cancel my journey though because of the extreme heat and they refunded me within 10 minutes of sending my email, no questions asked. They were very efficient. Will use them again.
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Saleena,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Strongly recommend
Cannot recommend more strongly. Significant saving on my fare and extremely quick response to any questions I had.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Chrissi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have made significant savings.
We look forward to helping you find cheaper train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was very helpful in helping…
Richie was very helpful in helping amend my booking.
Was all sorted out really in less than an hour.
What a great honest company :)
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Andy,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
quick, positive response
I needed information at short notice so contacted Richie at the Split My Fare support team
Very quick response and my issue quickly resolved. Great service
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Brian,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
"Thank you
"Thank you, Richie, for your excellent help in resolving my train ticket issue. You were professional, responsive, and made the whole process quick and stress-free. I really appreciate your clear communication and dedication to finding a solution. Outstanding customer service!"
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Savinder,
Thanks so much for your feedback, we are pleased to hear you rate our customer service so highly, we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Top rate customer service
Top rate customer service - they set the bar for how customer service should be ! Highly recommend.
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Phillip,
Thanks so much for your feedback. We are pleased to hear that you rate our customer service so highly; we pride ourselves on it.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
The trains were cancelled due to the…
The trains were cancelled due to the recent train accident and they were very efficient on refunding me my tickets.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Carol,
Thanks so much for your feedback, we are sorry to hear that you're train was cancelled but pleased to hear that you valued the efficient refund process.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Helpful and timely response to an issue…
Helpful and timely response to an issue that made me believe in customer service again - special shout out to Richie for his time and care!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Mr Chiverton,
Thanks so much for your feedback, we are really pleased to hear that you rate our customer service so highly, we really pride ourselves on it.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Took the hassle out of booking and even…
Took the hassle out of booking and even gave me a first class leg!! Brilliant 😄
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Split My Fare
Hi Tsitsi,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and found it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.