Lois and Emily are absoulelty smashing their job at spectrum insurance. My vehicle suffered from the driveshaft falling out which ended up cracking the gearbox. My anxiety was through the roof... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I had an electrical problem with my car. Spoke to 3 different people at Spectrum...all of which were polite. However the first 2 people must have presumed I had knowledge of how they work. I didn't!!... Vis mer
I just wanted to say I couldn’t have asked for a better insurance/warranty to use for my car. The smooth process and communication have been exceptional. Becky who dealt with my problem was so patien... Vis mer
Spoke to Emily regards my car going to a main dealer for the diagnostic work. She was very helpful and fully explained the process I and the dealer must follow and also sent a comprehensive email with... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktopplysninger
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Storbritannia
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,5
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 71 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Friendly customer contact
Friendly customer contact, sympathetic to the issue with an efficient and helpful outcome
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback. We understand how worrying it can be when something goes wrong with your vehicle, so we’re pleased our team treated your concerns with understanding and provided an efficient, helpful outcome.
Kind regards,
Claire
Would highly recommend this company
Would highly recommend this company. The people I have dealt with were extremely helpful and explained everything clearly, especially a lady by the name of Becky.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your kind recommendation! We’re so pleased that everything was explained clearly and that our team was helpful throughout. Becky will be delighted to receive your special mention, and I’ll make sure your lovely comments are passed on to her.
Kind regards,
Claire
Great customer service
Quick service, solved my problem straight away 5/5
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your 5-star review! We’re delighted that we could resolve your problem quickly and provide you with great service.
Kind regards,
Claire
Fantastic service and great help from…
Fantastic service and great help from Becky! Super helpful! ⭐️⭐️⭐️⭐️⭐️
15. september 2026
Anmeldelse skrevet uten oppfordring
⭐⭐⭐⭐⭐ Excellent service from start to…
I’ve been really impressed with the service I received from Spectrum. I had an issue with my car and needed to make a claim under my warranty, and everyone I spoke to was incredibly friendly, helpful and reassuring throughout the whole process.
A special thank you to Emily, Sarah, Caitlin, Rebecca and Daniel. Every person I dealt with genuinely seemed keen to help and did everything they could to get things resolved as quickly as possible. Communication was clear, I always felt listened to, and nothing felt like too much trouble.
Dealing with an unexpected car problem is stressful enough, so having people on the other end of the phone who are friendly, efficient and actually want to help makes such a difference.
Really excellent customer service and a genuinely lovely team. Thank you all! 😊
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
What an incredible review—thank you so much! We understand how stressful an unexpected car problem can be, so it means a great deal to know that our team made you feel listened to, reassured and well supported throughout your claim.
Emily, Sarah, Caitlin, Rebecca and Daniel will all be thrilled to read your wonderful comments. I’ll make sure your feedback is shared with each of them and the wider team.
Kind regards,
Claire
Lois was very helpful
Lois was very helpful. My claim was sorted with ease and stress free. I would highly recommend Spectrum.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your kind recommendation! We understand how stressful making a claim can be, so it’s wonderful to hear that Lois made the process easy and stress-free for you. I’ll be sure to share your lovely feedback with her.
Kind regards,
Claire
Exceptional Service
Emily and Lois were exceptional in their comms and customer service. Excellent service overall - very happy.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your fantastic feedback! We’re delighted that Emily and Lois provided such exceptional communication and customer service. I’ll make sure your lovely comments are shared with them both.
Kind regards,
Claire
Served by Emily who is a legend
Served by Emily who is a legend. I was putting off calling because stuff like this stresses me out but Emily made the process smooth and easy for me.
She a real one!
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
What a brilliant review—thank you! We know these calls can feel daunting, so it’s great to hear that Emily made everything smooth and easy for you. We think she’s a legend too, and I’ll make sure she sees your fantastic comments!
Kind regards,
Claire
Made it easy
I thought the call would be complicated, but Lois explained everything and made it easy for me :)
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased that Lois made everything easy and explained the process clearly. We always aim to make things as straightforward as possible for our customers, and I’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
I had an issue with my car that needed…
I had an issue with my car that needed repairing, they had agreed to reimburse the work in full and explained this process very clearly. I spoke to Jake on the phone today he was very helpful and the service was really fast. He explained the process it was very straightforward and he chased it immediately for me there was no delay. I would 10/10 use these guys again :)
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for such a fantastic review! We’re delighted that Jake made the reimbursement process clear and straightforward and acted immediately to avoid any delay. Jake is a great guy and a valued member of our team, so I’ll make sure your lovely feedback is shared with him.
Kind regards,
Claire
Linz was very professional and polite…
Linz was very professional and polite and helpful she is a credit to your company
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback. We’re pleased to hear that Linzi was professional, polite and helpful throughout your experience. I’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Great advice from Louise
Great advice from Louise
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your kind feedback. We’re delighted you received great advice and had a positive experience with Spectrum.
Kind regards,
Claire
Great service from the claims department
Writing this review to highlight the great service I've received from Becky at spectrum. I made contact last week and Becky listened to my concerns over taking the car to a local specialist and the time frames involved. She quickly got me authorised to come to a main dealer and gave me all the info I needed. I think by luck when I was at the repairer and they advised it would be a very expensive repair, i got through to Becky again who quickly got the repair authorised for me while I waited. She clearly explained the process for me. Just the sort of person you want to get through to in a stressful situation! Thank you Becky
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for taking the time to recognise Becky’s excellent service. We understand how worrying an expensive repair can be, so it’s wonderful to hear that she listened to your concerns, acted quickly and kept the process clear and straightforward. We really value Becky too—she is a genuine credit to our team. I’ll make sure she sees your lovely comments, which I’m sure will mean a great deal to her.
Kind regards,
Claire
I had great experience with spectrum…
I had great experience with spectrum insurance. Both Caitlin and Linzi are very knowledgeable in their customer service skills.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback. We’re so pleased you had a great experience with Spectrum and found Caitlin and Linzi to be knowledgeable and helpful. I’ll make sure your kind comments are shared with them both.
Kind regards,
Claire
Warranty cover call
A young lady, Lois, dealt with my call which was to report a fault on my car, covered under warranty. I'm really pleased to say she was more than helpful in every way and explained everything clearly. Polite, professional and helpful in every way. All customer services should follow this example of how to provide a service. 5*
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
What wonderful feedback—thank you! We’re delighted that Lois explained everything clearly and looked after you with such professionalism and care. Being described as an example for other customer service teams is a fantastic compliment, and I’ll make sure your lovely comments are shared with Lois.
Kind regards,
Claire
Sent a breakdown truck to rescue me…
Sent a breakdown truck to rescue me without delay and paid for the costs for the repair..very pleased with spectrums warranty cover
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your great review! We understand how stressful a breakdown can be, so we’re pleased we could arrange assistance without delay and cover the repair costs under your warranty. It’s wonderful to know you’re happy with the service you received.
Kind regards,
Claire
I was worried about a delay in getting…
I was worried about a delay in getting my car sorted but Lois was very helpful and efficient sorting the problem out and all is good now.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for sharing your experience. We’re so pleased that Lois was able to resolve the problem quickly and ease your concerns about the delay. It’s great to know everything is now sorted, and I’ll make sure Lois receives your kind feedback.
Kind regards,
Claire
Daniel was very helpful and I’m very…
Daniel was very helpful and I’m very happy with spectrum’s service !
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Daniel was so helpful and that you’re happy with the service you received. I’ll make sure your kind comments are passed on to him.
Kind regards,
Claire
Lois my superhero
There isn't enough words to use to say what an absolute guardian angel lois is.
We had a massive problem with our Peugeot 3008 car. We only had it 2 years and the cam chain had become stretched, Peugeot wouldn't help at all saying as it wasn't broken and just stretched denied any liability. They actually wanted us to pay over £4000 for us to fix it.
I was so stressed and when I rang spectrum to ask advice, we got the lovely Lois and she put me at ease and everytime she promised to ring she did. This fabulous lady went above and beyond her job, kept me sane(ISH). I honestly couldn't recommend or thank her enough. Hope this gets passed on to her and also this lady needs a promotion
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
hat an incredible review—thank you for taking the time to share it. It sounds like an extremely stressful situation, so we’re delighted that Lois was there to support you, keep you updated and bring some reassurance throughout it all. Your “superhero” comments will absolutely be passed on to Lois and her manager—I’m sure they’ll make her day!
Kind regards,
Claire
Helpful advice
Lois was extremely helpful today under stressful circumstances. She answered all of my questions and advised me what to do next under my warranty.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Spectrum Insurance Services
Thank you for your lovely feedback. We know how stressful these situations can be, so it’s great to hear that Lois answered all your questions and clearly guided you through the next steps. I’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
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