Soulara Anmeldelser 

Firstly I’m vegan and I love that these guys are 100% plant based. The meals are delicious and good value though I do have an intolerance to capsicum so I have to take that out wherever possible. They could add new things to the menu a little bit more frequently and I noticed they removed a few things however I am aware of the fact that due to Covid there have been some supply issues so I’m flexible.
I’ve been with Soulara a few months now.
I do have one issue and I have addressed it with them directly a few times now and it’s to do with the delivery service. The boxes that contain my 7 meals for the week are always slightly damaged because the Courier is not careful. I stopped providing feedback but it is annoying. The boxes themselves could be a little bit more sturdy and the feedback has been taken on.
A few times I have noticed that some of the meal boxes themselves are slightly damaged but I’m still able to enjoy the meals. In a few instances I have been credited. Unfortunately this week the box was not even sealed properly so I know that that’s an issue before it got to the Courier and 2 meals were damaged. I can probably still eat them but for the amount I’m paying for a week that’s not okay. They haven’t been very good at getting back to me and I’ve had to chase it up once already. I already supplied photos and details and I’m still waiting for a resolution. If they had actually sealed the box properly the meals would not have gotten damaged!
So that’s why I only gave them 3 stars because they’re good but not very good or excellent because of the couriers and now because of how poorly this weeks delivery was packaged.
Other people might not be as understanding and I definitely think that they need to be more careful with the courier maybe they should put stickers on the box saying fragile contains males like Chefgood does!

Just received my second delivery. Meals are soooo delicious, fresh and a perfectly filling size. Customer service is speedy. Shame delivery doesn’t come to my suburb yet which is a little inconvenient. I would love to order all year but I think the delivery might become a hassle as I get tired of driving into town to pick it up. Otherwise, if delivery is available to your door, I highly recommend Soulara.

Good food, but worst customer service ever. Too often we’ve received the wrong meals, missing items, leaking meals. Customer service is appalling, will never provide a refund, and offers credit after asking 4 times.

Love Soulara, the meals are delicious and so handy. The only plant-based ready meal service that tastes great, with fresh ingredients and lots of interesting options all the time. I find it so easy not having to think about lunch during the week and knowing i'm still fuelling myself in a healthy way! Highly recommend.

Love these meals! So tasty xx

Endless Delivery issues. Only two delivery days and not once, literally never has the food been sealed in the freezer bag with the ice which is required to keep the food fresh/safe. Multiple occasions the boxes have been broken/falling apart on delivery. Soulara also disclosed my personal details on a bulk email along with many other customers. Email support is poor at best, generic copy/paste style responses which don't address concerns. The food itself was not bad, but when a company treats it's customers so poorly and doesn't follow up issues when they repeatably promise too was the reason I cancelled my subscription. MuscleChef had some delivery issues, but nothing compared to Soulara. A interesting question, is the food actually Vegan as the label says may contain "Milk". I asked and never got a definitive reply.

ouldn’t let me cancel prior to the cutoff.
I signed up on 5th December at 11:36am.
It charged my credit even though I didn’t choose the meals.
As I didn’t like their selection (you can’t easily find the meal selection without signing up), I cancelled my subscription at 11:37am.

I thought that was it, as my cutoff to amend my first delivery was on 6th December. So given I cancelled my subscription, I thought I wouldn’t receive anything. And my credit card wasn’t charged.

To my surprise, I received a text on 11th Dec saying my delivery was scheduled for 12th Dec.
I also saw that my credit card ahead been charged on 6th Dec, the day AFTER I cancelled my subscription.

This is a total scam.
I would like my money back.

Anyone reading: use My Muscle Chef instead. Extremely user friendly ordering, suspending, cancelling process. No confusing vague emails and scamming behaviour like Soulara.
Also My Muscle Chef have a phone number to call for help and Enquiries, unlike Soulara

The food was not my taste but after a call with Sylvana we organised some different meals to replace the ones that didnt suit me. At no cost to myself. Thank you

These products are full of carcinogenic chemicals and flavourings. Do not buy them as you are putting your health and life in extreme danger.

The food is great (if extremely undersalted) but their customer service is just atrocious. Every time I have had a problem and reached out to customer service for support, they've just repeated things I already told them over and over again, and never has my problem actually been solved. Being billed on wrong weeks, orders not processed, trying to cancel orders that were supposed to be skipped...just a nightmare. It's almost enough to make me quit being a customer because is it so soul-crushing frustrating to not be able to get the small issues addressed and then just having to do without the food deliver for weeks as a result.

As the title suggests: these meals are bloody amazing. For me, every single one on first try had that, “Omg this is so good!” reaction and I’m glad there’s something like this out there!

Soulara has a wide range of meals, drinks and snacks to offer! I am so pleased with the meals, as i just feel healthier. I am not a full vegetarian/vegan but I just thought to try Soulara so I can get more vegetables in my diet. Just balancing my daily meals with Soulara as my lunch option has made me feel more energetic and healthier. Definitely will recommend! also the juices and kombuchas are so yummy.

I’m not one to leave reviews but I LOVE soulara . I have been getting them for 10 months now, the food is always delicious and filling. Not your typical microwave meal. So many options and the menu is always changing.
Highly recommend!!

A deliver worth $104 never arrived. I was told it was a deliver error and they would refund me as requested. This never happened. After multiple chasing I was told that they would credit my account plus $30 to say sorry. So I put in another order and there was no credit. Have had multiple web chats and emails with empty promises but still no refund. I am incredibly busy with work and kids. Having to constantly chase is exhausting. Have cancelled my account.

Absolute lifesaver! I love my Soulara meals, they're always there for me when I don't have anything to eat or don't have time to cook! I would recommend this to everyone who has a busy schedule and wants to eat healthily! I will say though the meals can go bad pretty quickly if you don't eat them so I would recommend to freeze them! Also the recipes are amazing, so tasty and delicious - I hope to see more variety in the future though!

Soulara has been a life saver for me during busy lockdown work days. I spend less time preparing food which has been great. I used to resort to unhealthy options because I’m so time poor during the day and just didn’t feel like leftovers. Dishes are very tasty and so easy for me to eat less meat which I’ve been trying to do for years. The juices and kombucha are delicious! I love that the kombucha is sugar free. It’s been an all round success for me.

Hit or miss with the food. some of them are straight-up inedible while some are really good

Tl:dr version- Very poor and unprofessional experience. If you are looking for a healthy food option PLEASE consider a proper reputable company that has a phone number to contact and that appreciates its returning and referring customers.

My order had not arrived and I didnt hear from the company. After emailing soulara, because they dont have a contactable, I find out that they had some issue on their end which they ofcourse couldnt be bothered letting me know- even though me and my wife rely on prepared meals for work.

They simply tell me the food will arrive the following day- I bring up my concern that the food has been in transit for over 24 hours and its questionable quality, but am essentially dismissed. Fast forward another 2 days and the food is still not here.

After me having to contact them again, now they say theyve conveniently lost our order.

How frustratingly unprofessional.

The email essentially says they will simply credit my money to next order.
I reply to them that this is not good enough- after many emails im offered $30 credit.

At this point I had decided that I would not like to deal with them again and asked if they could just refund my money and not to worry about the $30 credit- as im obviously not going to need it.

Anyway. Now my refund is being referred to their "senior team" lol- cant wait to see how long and annoying this is going to be...
*For the record, my name is Daniel and I dealt with Gian

Received my meals and was reading the listed ingredients on the packaging and found that most of the meals are full of preservative 223, along with food enhancers, colouring which are all not listed on the website which is deceitful as there is no way I would have ordered food if I was aware. Food was disgusting anyways! Left a bad taste in everyone’s mouth, overpriced processed junk. Waste of 155 dollars. Have contacted company to ask why they are lying about ingredients and have received no reply or refund. Shame!!

Be careful if you order your first delivery on a Thursday, my order arrived Thursday afternoon (9 meals + drinks) and you are expected to commit to every single meal again for your next delivery in 6 days time, just 30 hours after first delivery. It is impossible to know if you like more than 2 or 3 meals in that timeframe and unfortunately for me I didn't like 4 of mine to the point I would never order them again so it was an absolute waste of money. More fool you if you wake up after 8am on Saturday (their cut off) to change your order, 6 days before your next delivery date. Soulara's customer service wasn't great when I reached out aroun 10am on Saturday after my first order to ask if I could extend my next delivery until the Sunday rather than the Thursday to have more time to try the meals. A flat out refusal to help and just kept sending me their terms and conditions. A shame they have the monopoly on plant based delivery or I'd go somewhere else just based off of my initial experience.