I live on 40 acres down a dirt road on the outskirts of a tiny country town 161 kms from Melbourne where not even the postman or the garbage man comes yet Soulara delivers delicious fresh vegan meals... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Had a small issue and Kristel from Customer Support replied immediately and got it sorted. Have been ordering Soulara for about a year now and they are truly wonderful. I really look forward to my del... Vis mer
I've been using Soulara for years now getting meals delivered to work to make up for those lazy nights without meal prepping for the next day. They have great customer service and are very helpful. I... Vis mer
Fermenting slop. Disgusting food. The quality has consistently dropped over the last few years. Last order fermented 3 days after delivery. I reached out to customer service and got a generic respons... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Delivering meals with a conscience, Soulara is here to guide and inspire you on your plant-based journey – because ‘plant-based’ isn’t a diet, it’s a lifestyle. Become the healthiest version of yourself, all while lightening your environmental footprint.
Kontaktopplysninger
4,0
Bra
333 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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customer service is disgusting. Never call /email back.
I find their meals quite good. Not as many veggies as I would like, but good for protein. But VERY BAD service for getting back to me regarding a problem I am having with them. I have rung 4 times, spoken to a man twice who says I will hear back that day, left 3 messages, again to call me and emailed 5 times and no one bothers to reply to me.
13. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Hi Jan,
Thank you for your feedback, and we sincerely apologise for the inconvenience you've experienced. We're pleased to have had the opportunity to speak with you over the phone and address the concerns you raised. It's important to us that our customers feel heard and supported.
Upon investigation, we discovered that the emails we sent were not reaching your inbox, which might explain the lack of response. We are grateful for your understanding during this process. To ensure better communication moving forward, we've updated our records to include your secondary email in all future interactions.
We appreciate your patience and understanding as we worked to resolve this matter. If there's anything else you need assistance with or if you have additional feedback, please feel free to reach out.
Thank you for being a valued part of the Soulara community!
Great plant-based meal delivery service!
I ordered a variety of meals from Soulara, including the Moroccan Chickpea Tagine, the Thai Red Curry, and the Sunkissed Protein Pesto. All of the meals were delicious and filling, and I was particularly impressed with the Moroccan Chickpea Tagine. The chickpeas were cooked to perfection and the sauce was flavorful and rich.
20. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Hello Marcus,
Thank you so much for taking the time to share your positive experience with Soulara! We're thrilled to hear that you enjoyed our variety of meals, especially the Moroccan Chickpea Tagine. It's fantastic to know that the flavours and textures met your expectations.
At Soulara, we're committed to providing delicious and nourishing meals, and your feedback encourages us to keep delivering on that promise. If you ever have more thoughts to share or if there's anything specific you'd like to see on our menu in the future, feel free to reach out.
Thank you for choosing Soulara. We look forward to serving you again soon!
Highly recommended.
Love the selection of different meals. Well packaged and portions are adequate.
23. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Hi Barbara,
Thank you for sharing your positive experience with Soulara! We're delighted to hear that you love our selection of meals, find them well-packaged, and appreciate the portion sizes.
Providing a diverse and satisfying menu is important to us, and we're glad to know that it's resonating with you. If you ever have specific meal preferences or suggestions, feel free to let us know. We're always looking to enhance our offerings based on our customers' feedback.
Thank you for choosing Soulara. We look forward to continuing to provide you with delicious and nourishing meals!
Wonderful Food
Wonderful food - Soulara are providing excellent service but most importantly their creations are all outstanding quality, sizes and recipes. Very tasty and delicious. I feel better from eating this food after three weeks than I can remember - and I have a long and good memory. Keep up the good work Soulara.
10. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Hi David,
Thank you for your heartwarming review! We're thrilled to hear that you find our food wonderful and that it has contributed positively to your well-being. Knowing that our creations have made a difference in how you feel is incredibly rewarding.
At Soulara, we strive to provide excellent service and maintain the highest standards in quality, portion sizes, and recipes. Your encouragement fuels our passion to continue delivering nourishing and delicious meals.
We appreciate your kind words and are grateful for the opportunity to be a part of your journey toward feeling better. If you ever have specific preferences or suggestions, we're here to listen.
Thank you for choosing Soulara. Here's to many more weeks of delightful meals and well-being!
Unethical business practices
Unethical business practices. Be aware that if you order any food from this company they will automatically put you on a recurring billing cycle.
We ordered a weeks worth of food and were totally unimpressed as it was tasteless microwaved sludge.
On the Monday of the second week we noticed a charge come out of our account and immediately flagged it with them. The answer was bad luck.
We absolutely did not order the food and we had no idea it would be billed. I'm sure it says somewhere in their dodgy fineprint but it's just sneaky.
As a brand new customer you'd think they would have a little bit of empathy and cancel our order. It's not like it was already on the truck or even prepared by that stage. They were just totally unhelpful and uncaring.
6. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Hi, thank you for your feedback. We're sorry to hear that you were not satisfied with our food and service. We value our customers and we want to provide them with the best plant-based meals possible.
We apologise for any confusion or inconvenience caused by our subscription model. We clearly state on our website and in our confirmation email that all orders are automatically renewed unless cancelled before the weekly cut-off time. This is to ensure that our customers receive fresh and timely deliveries every week.
We understand that sometimes things happen and you may want to cancel or skip a week. That's why we offer flexible options to manage your subscription online or through our customer service team. However, once the order is processed and confirmed, we cannot issue a refund or cancel it.
We appreciate your understanding and we hope you'll give us another chance to impress you with our delicious and nutritious meals. If you have any questions or concerns, please don't hesitate to contact us at support@soulara.com.au or 1800 768 527.
I was surprised at how much I loved…
I was surprised at how much I loved SouLara ready made meals. So tasty and they saved me so much time not needing to meal prep my lunches everyday.
6. oktober 2023
Anmeldelse skrevet uten oppfordring
Disappointing! No communication
I was excited to try Soulara and am completely disappointed. I placed my first order and never received it. I tried calling the but the automated message says they are busy and the call hangs up. I messaged the chat and did eventually receive an automated email saying I had received a credit. Happy with this outcome I checked my account to find I had been given a store credit of $40 for an order I didn’t receive that I paid $145. Very poor customer service.
13. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
We genuinely apologise for the disappointment you've experienced with your initial Soulara order. It's truly not the impression we wish to leave on our valued customers.
We understand your frustration regarding the credit provided for the order you didn't receive. The current high volume of inquiries has indeed resulted in longer response times. However, we want to assure you that our team is actively working on addressing each concern, including yours.
To assist you more efficiently, we kindly request that you provide us with the email address associated with your subscription. This information will enable us to locate your account promptly and resolve the situation to your satisfaction. You can share this information with us via our "Request for Information".
We value your trust and are committed to ensuring that you receive the service and quality you expect from Soulara. Thank you for bringing this to our attention, and we look forward to rectifying this situation for you promptly.
Paid, no meals, no response
Paid for meals, not delivered on specified day, have been in touch by phone, email, online chat. No response from customer service… been over a week and counting
14. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
First and foremost, please accept our apologies for the delayed response to your messages. We have recently experienced an unusually high volume of inquiries, which has led to longer response times. Your patience during this period is greatly appreciated.
Upon investigating your case, it seems there was a delay in your order due to some logistical issues, which we deeply regret. Your meals were delivered on the 16th, and we've taken the liberty of adding credits to your account to make amends for the inconvenience you've faced.
We understand that such experiences can be frustrating, and we're genuinely sorry for the trouble you've been through. Your feedback is invaluable to us as we strive to improve our services.
Thank you for your understanding and for giving us the opportunity to address this issue. We look forward to continuing to serve you, and we're here to assist you every step of the way.
Absolutely shocking!!!!
I ordered my meals last week, and they are suppose to be delivered today I’ve tried to contact for days now in regards to roughly what time they’ll be delivered I have not been replied to nor have my meals shown up! I’ve tired to contact via chat now on their website also and was waiting for over 2 hours for a reply which stated “greater than 15mins” (again no reply) I’ve tried the contact number and the automated voice says there busy with a customer and get hung up on!!
If they’re not here by close of business I’ll be taking further action for a full refund!
This is so unprofessional and disgusting customer service.
I have wellness business and will be forwarding all this onto clientele.
Absolutely shocking way to run a business and don’t think they’ll be around long if they continue this!
1. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Dear Cassandra,
We are genuinely sorry to hear about the challenges you've faced with your recent order, and we appreciate your patience as we work to resolve this matter. We deeply regret any inconvenience you've experienced with our service.
First and foremost, we'd like to extend our sincere apologies for the delays you've encountered in reaching our customer support teams. Our teams have been handling an unusually high volume of inquiries recently, which has regrettably resulted in longer response times. Your understanding and patience during this period are greatly appreciated.
We have reviewed your situation and acknowledge your concerns about the delivery status of your meals. We understand that timely deliveries are of the utmost importance to you, and we're committed to addressing this issue promptly.
To assist you further and provide you with an update on the delivery of your order, we kindly request that you share your order details with us. Could you please provide us with your email address so we can locate your order in our system?
Our goal is to provide you with a positive experience and outstanding service, and we're working diligently to make this right for you.
Once again, we apologise for any inconvenience you've experienced, and we look forward to assisting you further with your order. If you prefer not to share order details publicly, you can respond to our request here for more information, and we will assist you as soon as we have the necessary information.
Thank you for your understanding, and we're dedicated to resolving this situation to your satisfaction.
value for money
for the same amount i used to spend on menulog i can get a week's worth of delicious vegan meals. great since i haven't been home much these days.
8. oktober 2023
Anmeldelse skrevet uten oppfordring
I use Soulara when work gets so busy I…
I use Soulara when work gets so busy I can barely keep up with feeding myself. This is my second year of using Soulara during busy season. The meals are great, more variety than any of the other options I’ve tried, portion sizes pretty standard for a meal delivery service, with options for larger sizes. The delivery cost is a little higher than things like YouFoodz, but the difference in quality makes up for it.
7. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Thank you so much for sharing your experience with Soulara! We're thrilled to have been part of your busy seasons for the past two years. It's fantastic to hear that our meals have been a reliable option for you during hectic work periods.
We're proud to offer a diverse range of meals to keep your taste buds intrigued, and we're delighted you find our portion sizes just right. We understand that quality is key, and we're committed to delivering the best possible experience to our customers.
Your feedback means a lot to us, and we appreciate your understanding of our pricing. We strive to provide exceptional value for the quality and variety we offer.
Should you ever need assistance or have any questions, feel free to reach out to us. We're here to support you in maintaining a convenient and nutritious food routine during your busiest times. Thanks again for choosing Soulara, and here's to many more delicious meals ahead! 🍽️
The food is fabulous
The food is fabulous. There is a choice of meal size, and meal numbers, as well as many different meal types available. The delivery is reliable, and the packaging is exactly right to keep meals cool and protected. And, the food is oh so yummy. Taste, texture, balance of food elements and so on, make for a wonderful eating experience.
30. september 2023
Anmeldelse skrevet uten oppfordring
Simple to use and navigate
13. september 2023
Anmeldelse skrevet uten oppfordring
Avoid this company
If I could give a zero-star review, I would. This company uses a third-party courier to deliver their meals, and on more than one occasion, the boxes and meals were mishandled leading to damage. When reaching out to Soulara support about this, and requesting they cancel our next delivery and refund our money, they refused. Save yourself the hassle and find another meal service that cares about doing right by their customers.
UPDATE: As I cannot reply to Soulara's response, let me be clear with this review that a $30 credit is no good to me as I have already suspended my subscription. I requested a refund for the meals that were damaged by the delivery company and requested cancellation of my next order and a refund. I have no interest in doing any further business with this company, neither should anyone else reading this.
21. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Soulara
Hi Ben,
We sincerely appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about the experience you've had with our delivery service. We understand the importance of receiving your meals in perfect condition, and we deeply apologise for any inconvenience this situation has caused you.
We're disheartened to learn that the box and meals were mishandled during the delivery process, leading to damage. Please accept our sincere apologies for the inconvenience and frustration this has caused. We take this matter seriously and have addressed it with our third-party courier to ensure that such incidents are minimised in the future. Our aim is to provide a smooth and reliable delivery experience for every customer.
We're relieved to hear that none of the meals inside the damaged box were affected and that you can still enjoy our delicious offerings without any issue. Your satisfaction is of the utmost importance to us, and to address the inconvenience you've faced, we've added a $30 credit to your account. This credit has no expiration date and will be visible in your Meal Planner, ready to be utilised towards your next order.
Your support means a great deal to us, and we truly value the opportunity to serve you. We're committed to continuously improving our services and ensuring that your experience with Soulara is exceptional in every way.
Thank you for bringing this matter to our attention and allowing us the chance to make things right. We're here to assist you in any way we can and look forward to continuing to serve you with our nourishing meals.
Affordability meets healthy sustainable eating
Affordability is on everyone’s mind at the moment and eating healthy while working full time is a headache and an added pressure. I have been ordering from Soulara for over a year on and off and for taste, quality of ingredients, serving size, choice of options and most importantly per meal affordability, it ticked all my boxes. I even lost close to 8kg (while exercising daily) over a year ago and now back on it after a short hiatus.
2. januar 2023
Anmeldelse skrevet uten oppfordring
Tasty, fresh and filling
I started getting Soulara delivered while I was doing a kitchen reno. I was surprised at the quality of the meals so I kept getting them even after the reno was finished. They food is fresh and there’s good variety. I get the large serving and it fills me up. Overall I’m pretty fussy and a big eater and I’ve been satisfied with most of the meals. I think I’m saving money too by not having to do so many trips to the supermarket and also not having to think of what to cook every night is lovely. There’s less waste too because I’m not having to buy stuff for recipes that may not get fully used. Over the last month a few new items have popped up on the menu so hopefully more get added with variety to keep up with the seasons.
16. august 2023
Anmeldelse skrevet uten oppfordring
Delicious vegetarian food
Very easy to use website. Food is very delicious and fresh and always very filling. No issues with delivery and support Have been really great if there any issues.
12. august 2023
Anmeldelse skrevet uten oppfordring
Quick and easy meals
Fully plant based meals that are super tasty.
15. august 2023
Anmeldelse skrevet uten oppfordring
I love how fresh and tasty these meals…
I love how fresh and tasty these meals are. I am not vegetarian, but have tried all of the “ready meal” brands searching for something packed with veggies, that is yummy and well portioned. Soulara wins!
15. august 2023
Anmeldelse skrevet uten oppfordring
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