Soulara Anmeldelser 

Found three coarse, dark hairs (looks like pubic hairs) in the Four Mushroom Stroganoff meal. I felt sick thinking I may have eaten some unknowingly, and didn't feel safe consuming the rest as they clearly have poor hygiene and food handling practices. This was only my second order with Soulara so for this to happen so soon says a lot...

I raised a complaint advising I had cancelled my subscription entirely and no longer felt comfortable consuming the rest of the meals in my order as the hairs were embedded deep in my meal.
However the only compensation they repeatedly offered me was a credit for the one meal, even after I said I had cancelled my subscription and would not eat their food again!
They are very manipulative and try to delay resolving your support request. They've since pushed back my complaint first asking for the hair samples to be mailed in by post.
Now that I did that, they're saying it needs to be tested to check if it's mushroom mycelium... but that testing takes an indeterminate amount of time. So they can't give me resolution dates at all.
I repeatedly asked for their complaint escalation process, which they refused to provide.
And their emails and response times vary widely - with one agent leaving me unreplied to for almost 4 whole weeks.

Do not buy from them. Their food is unhygienic, they do not take accountability and have dirt poor customer support.

We thought we would snag some meals with a good Black Friday discount not realising you automatically get subscribed to recurring orders without it being overly clear.

First of all the meals were delivered and left out in the sun, even though I emailed days prior and provided a gate access code to our complex.

When I received a second order confirm email I immediately tried to contact soulara to rectify and cancel the order and subscription. I emailed numerous times as well as called twice, the phone service goes to an answering machine, No response, 5 days and still waiting. Will never use again or recommend this service to anyone.

I came across an ad on Instagram and decided to try the meals because they looked great. I've been on the lookout for plant-based options for a while. Unfortunately, my experience was absolutely terrible.

I ordered my meals for delivery on October 14th, but they arrived almost a week early, on October 9th. Seriously?! I thought it might have been a mistake, so I emailed customer service, but that was a waste of time. They said they would check and try to help, but they were utterly unhelpful.

Then, customer service reached out and offered me a voucher to give it another shot, which I did (and regretted). Again, I ordered meals to arrive on a Monday, and they were delivered on Wednesday. This time, my emails went unanswered; I felt completely ignored.

I usually check reviews before making any purchase, but for some reason, I didn’t this time. There are so many complaints about the same delivery issues, and it seems like nothing has been done to improve the system. Plus, the food is just okay, not amazing.

I read many reviews saying that IKU is better, and after my terrible experience with Soulara’s delivery and customer service, I made the switch. It was the best decision! The food is better, and they deliver on time.

Soulara team, if you don’t resolve this delivery issue, you’ll keep losing customers. This is the first time in my life that I've left a bad review for a business. If you understood the hassle your delivery mistakes caused in my routine, you might appreciate my frustration. Unfortunately, it seems like you care very little about your customers.

Soulara deleted my initial comment and did not respond to my emails, compelling me to share my experience publicly. Recently, my order was delayed again, and despite the team's insistence that it was dispatched, no delivery time was provided, and it was left outside my apartment building without any notification, raising safety concerns due to the delay. After emailing them and receiving no response, we decided against consuming the meals and requested a refund, which they continue to ignore. Given their lack of response, refunding my order seems to be the least they could do. Despite numerous mistakes, my family has supported your business for 3 years, but I think it's time to end this and look for an alternative that provides better service. This repeated treatment is unacceptable. For new customers, be cautious; while their meals are okay, the hassle and frustration you'll encounter may not be worth it. They are prone to errors such as miscounting meals, I delivering incorrect food, and on the wrong dates, which will leave you struggling to obtain a refund for their mistakes. They will also ask for unnecessary requests to prove that it's their mistake.

When they sent me the date for my delivery I realised I would be out of town so I requested a cancellation or postponing of my order.

I was told via email that they could not reschedule but could cancel the order and would get back to me when it was done. I waited a day, sent a follow up email, waited another day then got a response from a different person saying it was now too late.

When I challenged them and and directed them to the email assuring me the order would be cancelled they ignored me. Avoid.

“They never delivered my order, and if you check Google, you’ll see how many people are in the same situation as me. They refuse to issue a refund and give me the runaround on the phone—it’s shameful. I hope they go out of business soon.”

Such a badly run business. Avoid them, seriously. They really don't understand customer experience. Placed order for delivery on Mondays, but rather than contact us about it, they just didn't deliver it. They then set up delivery for the following Saturday. I don't want it delivered on a weekend, almost a week late. No one is there to accept the delivery on the weekend, as it's our office address. Do you think I could get it changed...no chance. Email support is a complete waste of time. It's slow and they can't/won't do anything to help. It's a shame because I really want to support fully plant based businesses, but it's just a poorly run business, plain and simple.

Awful. Bad plane food at best. Tasteless.

We bought 12 different meals. Went through 4 to try and get something decent. Gave up after that.

Gone downhill, use Eat Iku instead. It used to be the best vegan meal service - in last 6 months it must have changed hands. Suddenly they mess up our order nearly every week, there are delivery issues, meals taste odd and one time it was completely inedible. We've switched to Eat Iku vegan meals which is recommend 100%

I recently had the pleasure of trying the Eggplant Caponata w Ravioli from Soulara, and it was a culinary experience to remember. The Sicilian caponata was a burst of Mediterranean flavors, with each ingredient - from the succulent eggplant to the zesty capers and olives - shining through. The ravioli was perfectly al dente, making it the ideal counterpart to the chunky, rich sauce. This dish is a clear winner for anyone seeking a satisfying, plant-based meal that doesn't compromise on taste.

Extremely poor customer service! The Soulara website was shut down for maintenance for a period of time and I was unable to login to pause my subscription so I emailed them directly to request this, they advised that they would do so, however I was later charged and had food sent to my house whilst I was away so came home to rotten food left out in the sun on my doorstep. I contacted them again to resolve this and they said that they would escalate it on two occasions and respond soon, however never got back to me. I am very disappointed as I was a loyal customer for years. I will not be returning to Soulara and do not recommend their service.

When you call their phone line it goes straight to voice mail every time, email also went unanswered, finally contacted them on Instagram and have gotten 2 generic replies in 6 days both saying to advise them of the issue and the email address of the account which I have now provided 4 times. The food came on the wrong day when no one could collect it and it spoiled. It has now been 2 weeks of trying to simply ask how to get food delivered on the day I chose and not earlier/later. 8am-6pm is a huge window for delivery so amazed they can't get the day right.

I have literally never dealt with a company before that just ignores you on every forum but keeps posting to their socials

First week - good
Second week - 5 days late and half meals expired.
Gave a second chance and third attempt, told meals were arriving and then pushed out 5 days after already spent the money..seems like a logistical issue at the business.

Look you’re obviously not getting the same level of quality as home cooked meals but for plant based options on the go it is a pretty decent option, the Lasagna was surprisingly very good.

When things go as intended, they are great. When things don't go as planned, their customer service is pretty woeful.

If you raise a concern, it takes days to get a response, if you get a response at all. I've had incorrect meals placed in my last two orders. In last week's delivery a number of meals were completed missing.

IKU offer tastier meals and better customer service, I stuck with Soulara because they offer a large meal size, but it might be time to switch back to IKU.

Have recently moved to being more plant based diet wise, it's a hard change. Soulara has helped in that there's decent macros (protein) and then tasty to have for lunches to keep me on track with the nutritional change. Highly recommend it!

I've tried Macros before and had a great experience so thought I'd try Soulara - now feeling full and healthy! Easiest way to try plant based dining at home and in the office.

I’ve been trying to get in contact with Soulara since 17/12 when they delivered my meals warm.
The next weekend, they didn’t deliver anything at all despite there being no change to their schedule delivery.
I contacted Soulara via email, contact form and phone but only received a reply on 24/12. Despite requesting refunds for the food I wasn’t able to eat/wasn’t delivered, their “customer support” decided to send me replacement boxes. These boxes were scheduled to be delivered the day before my weekly delivery so I’ll have 3 x weeks worth of food delivered over 2 days. Smart.
If my complaints had been resolved when I initially contacted them about it, different story. Mistakes happen.

The only thing soulara have been good at is charging my credit card.
No customer support.
No meals.
No integrity.

Meals are often off and taste like vinegar. Also, creates massive digestive problems. I recommend you look elsewhere for healthy meals. This food is totally empty.

可以 goods,还行