The products are beautiful and make great gifts, but it’s disappointing that there is no option to include a gift note with orders. I will likely not order a gift again from here knowing I can’t inclu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ærgelig oplevelse. Havde købt nogle tallerkener og fade fra Soos Atelier, da jeg ikke er tilfreds med varene prøver jeg at returnere via deres returportal som ikke virker. Jeg henvender mig til kundes... Vis mer
Super blij met mijn items van Soos Atelier, perfect voor als ik een etentje hosts en krijg er altijd complimenten over!! De koffie kopjes en olijf schaaltjes staan helemaal leuk op mijn plankjes in de... Vis mer
Единственный минус-я долго ждала посылку, поэтому начала переживать и читать отзывы тут. Но когда посылка пришла я была приятно удивлена! Все соответствует рекламе! Стиль , качество очень хорошее!! Та... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Soos Atelier, where we celebrate the art of socializing. Founded in the heart of Amsterdam, our vision is to create a world where our tableware fosters a sense of togetherness. We believe in the magic of shared meals, where people gather and strangers become friends. Where the table becomes a timeless stage for life's most precious stories. If you have any inquiries or require further assistance, feel free to reach out to us at hello@soosatelier.com. We are here to provide you with an exceptional shopping experience.
Kontaktopplysninger
Nederland
- info@soosatelier.com
- soosatelier.com
3,6
Middels
201 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 65 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
買ってからすぐに届きました
買ってからすぐに届きました。
ただ１つだけ欠陥品が入っていてカスタマーに連絡したらすぐに対応をしていただきました！
とてもスムーズに対応をしていただき感謝してます。
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for your feedback! We’re glad your order arrived quickly and that our team could resolve the issue promptly. 😊 We really appreciate your patience and are happy everything was sorted smoothly!
Je n'ai jamais reçue ma commande.
Je n'ai jamais reçue ma commande.
Commande passée pour 2 assiettes en inox (=45€ quand même), livrée apparement pendant un weekend. Je suis rentrée chez moi et la boîte était vide... J'ai directement fait une réclamation et pendant des mois ils m'ont fait tourner en rond, à me dire que je devais voir avec le transporteur, le transporteur me disait que je devais voir avec eux. Aucune aide, aucun dédommagement, rien. Je n'ai jamais reçu ma commande.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
We’re truly sorry to hear about your experience. This is not the standard of service we aim to provide, and we completely understand your frustration. We want to make this right.
Please email us at hello@soosatelier.com and add your order number and any tracking details so we can immediately investigate with the carrier and arrange a resolution, whether that’s a replacement or a full refund. We appreciate your patience and thank you for bringing this to our attention.
Glas
Het product dat ik hat gekocht is geweldig de service was een fijne ervaring
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much! 😊 We’re thrilled to hear you’re enjoying the product and that you had a great experience with our service. We can’t wait to serve you again!
Was goed hoor
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much! 😊 We’re thrilled to hear you’re enjoying the product and service. We can’t wait to serve you again!
Ziet er mooi uit en ook een goede…
Ziet er mooi uit en ook een goede kwaliteit glazen!
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you! 😊 We’re so glad you love the glasses and that the quality meets your expectations. Enjoy! 🥂
Wonderful outcome
There was an issue with my order at the beginning, which was frustrating, but it was handled professionally in the end. Russell responded swiftly to my emails, kept me informed throughout, and worked to resolve the matter fairly. I really appreciate the time and effort taken to address my concerns and ensure a positive outcome. Thank you for the good customer service and support.
MD
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for your kind words! We’re glad we could resolve the issue and turn things around for you. 😊 Russell and the team really appreciate your patience and feedback it means a lot to us. We look forward to serving you again soon!
Outstanding customer service
Outstanding customer service! I contacted support about an incomplete shipment, and they replied within 30 minutes. The issue was immediately understood and resolved with zero hassle. Super professional, responsive, and genuinely helpful. This is how customer service should be done. Highly recommend!
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that our team was able to assist you quickly and resolve the issue smoothly.
Providing professional, responsive, and hassle-free support is exactly what we aim for, so your kind words truly mean a lot to us. We’ll be sure to share your message with the team—it will absolutely make their day.
If you ever need anything else, we’re always here to help.
Warm regards,
SOOS Atelier
It was excellent
It was excellent, just as promised. 🌻
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that you are satisfied with us.
Warm regards,
SOOS Atelier
Leuk bestek en goede snelle service
Leuk bestek en goede snelle service. Wat wil je nog meer vandaag de dag.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that you are happy with us.
Warm regards,
SOOS Atelier
Highly Recommended!
Good service, nice products. I recommend SOOS atelier to everyone.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that our team was able to assist you quickly and resolve the issue smoothly.
Providing professional, responsive, and hassle-free support is exactly what we aim for, so your kind words truly mean a lot to us. We’ll be sure to share your message with the team—it will absolutely make their day.
If you ever need anything else, we’re always here to help.
Warm regards,
The Customer Support Team
SOOS Atelier
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that you are satisfied with the item you received.
Warm regards,
SOOS Atelier
Soos Atelier is een echte parel
Soos Atelier is een echte parel. Alles ziet er stijlvol en met oog voor detail uit. De creaties zijn elegant, uniek en met veel zorg gemaakt. De bezorging was snel en het pakketje was mooi én goed verpakt. Je voelt de passie achter het merk. Absoluut een aanrader.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that you are satisfied with the item you received.
Warm regards,
SOOS Atelier
Makes Every Meal special
Makes Every Meal special
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that we are part now of your every. meal.
Warm regards,
SOOS Atelier
Love the quality of the products and…
Love the quality of the products and the team were such a big help when I had a question with my order.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for your kind words! 🤍 We’re thrilled to hear you love the quality of our products, and we’re really glad our team could help with your order. If you ever need anything, we’re always here!
❌ DO NOT BUY
❌ DO NOT BUY
Order was never delivered and the refund has been stalled. No resolution, and no clear timeline.
According to publicly available trade data, the company operates from China with sourcing from India, which is not clearly disclosed on the website, despite the brand presenting itself with an Amsterdam based image.
The experience was extremely disappointing. Strongly advise staying away from this brand.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Very slow return process looks like cheap imports
Het zijn Temu of Shein producten die aan 10 keer de prijs worden verkocht. Toen ik dit doorhad liet ik mijn pakket automatisch terugkeren (zonder het op te halen). Ik wacht al 2 maanden op mijn refund maar volgens hun “klantendienst” hebben ze mijn pakket nog steeds niet ontvangen in het depot.. zonder me iets van tracking info te bezorgen. Al 2 maanden zijn er geen updates meer in de tracking.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Koop hier niet!!!
Koop hier niet!!!
Bestelling ruim op tijd geannuleerd, en bevestigd door de winkel zelf. Maar geen geld terug.
Als ik de andere reviews had gelezen over dat dit ook nog eens dropshipping is en je gewoon in de maling wordt genomen met goedkoop spul, had ik nooit een bestelling geplaatst.
Ik heb vooralsnog mijn geld niet terug en de klantenservice lijkt wel een geautomatiseerde AI want er wordt totaal niet gekeken naar wat je zegt.
Je wordt gewoon opgelicht!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Scam! Great marketing but poor quality
It is only about great design and marketing on IG. The quality of the items is poor, shipment slow and not sustainable (they have sent the same order in two different moments on two different planes), and customer service even worse … slow responses and now that I have requested to return the items and to have a full refund, they have disappeared.
The trays were scratched all along the borders and the coupes bended (I mean for stainless still to bend… I let you imagine the quality).
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
DO NOT BUY SOOS ATELIER
DO NOT BUY SOOS ATELIER.
I purchased 24 October. Slow delivery.
Terrible quality. Sharp edges on the cutlery. Bowls and plates mark from food and water. I’ve had a terrible customer service experience going around in circles with several different people for over a month now, with all of them asking me to send photos despite me having sent them photos three times. Each new customer service person starts with no past history/emails/photos.
At this point I’m starting to think I’ll never get the refund I’m entitled to.
Great marketing for a cheaply manufactured product.
Pretty much feels like a scam now.
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Don’t Shop Here
Ordered 4 items (2 Shiloh Plates, 2 Pasta Bowls) in their BOGO promo—confirmation showed all 4. Received only 3 despite full payment.
Support claims “warehouse weight checks out,” denying it. Lightweight items make weight unreliable; it’s their controlled data anyway.
97K IG followers, “as seen in British Vogue, Cosmopolitan”—yet they gaslight customers.
Don’t shop here. Completely lost trust. Keep records, escalate if needed.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.