SOOS Atelier Anmeldelser 

Please don’t order from them. The quality of the products is horrible. Everything feels cheap. Full of small dents and scratches. They refuse to process a refund while still within a week of arrival. Way too expensive for cheap “metal”.

I ordered a few items from SOOS Atelier. Unfortunately, they arrived very late and incomplete. When I complained about the missing items in the delivery, the company told me that they would check the order internally again. Unfortunately, I had to follow up again to find out what the current status was. I had the feeling that they were avoiding the situation and simply not communicating any further. After inquiring again, I was told that the delivery should have been complete. However, since the product I complained about was not in the package and the company apparently made no effort to remedy this deficiency on their part, the company leaves a very bad impression. I would not order from them again, as I have never experienced anything like this before. Ultimately, it is “only” about chopsticks worth €10. However, the way the issue was handled and the resolution of the problem is more significant. Stay away!

Excellent customer service! Fast and on point!

In December, I purchased several items from the online shop. Unfortunately some of the spoons appeared unevenly manufactured and showed signs of oxidation. The customer service replied super quick and there was no problem with understanding, assistance and a replacement shipment. Thank you!

I placed an order with the retailer in November 2025 and never received it.
I have been waiting for a refund for weeks and customer service keeps putting me off. They are unable to give me a refund date. It is now January and I still have not received my refund. I am very disappointed and will not be placing any more orders with this retailer.

I did something wrong with my order so I only got 1 plate instead of 2 (1+1 action) so I sended them an email and they sended the second plate for free. Very happy about the costumers service!

I found EVERY product in Temu!!! For example type Stainless Steal “Luxury 304 Stainless Steel Coffee & Tea Cup Set - Heat-Resistant, Drop-Resistant with Spoon, Elegant Modern Design & Sturdy Base - Durable 304 Stainless Steel Construction for Home, Office, Cafe, Restaurant Use - Ideal Gift for Coffee & Tea Lovers - Minimalist Aesthetic, Scratch-Resistant, Easy to Clean, Versatile for Hot Beverages, Stylish Tabletop Presentation, Home Barista Essentials, Cafe Drinkware, Contemporary Drinkware, Highquality Mug, Beverage Container, Hot Drink Lovers” and the coffee set will pop right up.

Bestelling geplaatst op 10 december, er wordt aangegeven verzonden sinds 11 december. Transport bedrijf heeft het pakket nog steeds niet ontvangen en customer service geeft totaal geen duidelijkheid. Lijkt op dropshipping en afwachting van het product

Blev pludselig i tvivl om den pakke jeg havde bestilt, nåede frem til juleaften🎄
Jeg skrev til kundeservice for at høre om de viste hvor pakken befandt sig.

Jeg har aldrig fået så hurtig svar tilbage!!!!!!!

De sendt mig også et link, så jeg selv kunne følge pakken🎁

Så kun super gode anbefalinger her fra❤️

I am very satisfied with the customer service. They replied immediately, even late in the evening, and took care of the issue right away. The communication was fast, professional, and very helpful. I truly appreciate such a high level of support and would definitely recommend this company.

I ordered 4 Shiloh pasta bowls, and when they arrived the items were pathetically low quality, so I wanted to send them back

I wish I had read trust pilot before ordering as other people have made similar observations about the poor quality of the actual products.

The return process is a real hassle, you have to upload photos and then pay the return shipping and they take the money but don’t even give you the return shipping label… so you have to chase and chase to get the label to be able to actually send the items back

Once they receive the items they don’t process the refund and again you have to chase and they continue making delaying excuses…

I then initiated a chargeback dispute through American Express as they were not processing the refund.

They eventually processed only a partial refund and so I've pointed them to the legislation that requires they also refund the outward shipping (I have paid for the return shipping) and now again i am waiting....

Avoid ordering from here: low quality and returning is a real pain.

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Update 09/01/26 I have sent yet another email to SOOS atelier as requested in their response to this review
Update 21/01/26 No response

Don’t buy anything from this company. My parcel was never delivered, and despite the evidence I sent to customer services, I haven’t received a refund. There have been numerous exchanges over the course of more than a month, and despite the evidence, I’ve been passed from one department to another. Stay well away!

Je wordt opgelicht met SHEIN/TEMU producten. Ik heb glazen besteld voor €40,- per stuk, ik heb dezelfde via SHEIN besteld voor €4,- en ze zijn IDENTIEK. De verzending van SHEIN was tevens nog sneller dan bij dit neppe atelier!! Ik voel me enorm opgelicht.

There was a problem with the parcel delivery, but the customer service of SOOS replied to me immediately and was incredibly helpful! Top notch service!!! Problem got solved!

fake black friday sale :(
excited to see if there was a discount on some pieces I was eyeing up just to discover that they are “on sale” at the same price as before!! with the crossed out “real price” being 1.5x the amount it used to be to make it look like a good deal! what a shame, it would be better to just have no sale because now are the prices going to be more expensive afterwards?!

Very responsive and helpful customer service. 5 stars!

Ordered a set of mugs that was a buy one get one free, but I accidentally took off the free one when ordering. When the mug came on its own they were quick to help me and send out the free one. They were super quick and helpful when replying and the metal mugs look amazing!

I have given them plenty of time to rectify the issue before leaving a review but they are yet to do so. I received a partial order initially which once contacted they corrected within a week however, the products are cheap, drop shipped items with tiny scratches all over them (clearly not stainless steel). I then e-mailed to request a return as I was informed to do so by customer services, only to find out they are NL based company. Whilst I knew the return fee was at my cost, nowhere on the website did it mention the company was based overseas (I'm in the UK). I placed an international return with a courier but as I am not a company I am unable to cover tax once entering the NL. I assumed they knew and account for this because otherwise this is an intentionally deceptive way to prevent people from getting a refund. 10 days later the parcel has been returned back to my doorstep because they rejected my return. This company is a scam selling cheap product. Complete waste of money.

I’m reaching out again about Order #3555. I reported the issue months ago — the package arrived broken, I refused the delivery, and it was immediately returned. Since then, I haven’t received a replacement, refund, or any update.

Your last email was in May, and nothing has happened since. This is extremely disappointing.
Please refund the full amount immediately, as this has taken far too long.

Mooie producten, snelle levering