The products are beautiful and make great gifts, but it’s disappointing that there is no option to include a gift note with orders. I will likely not order a gift again from here knowing I can’t inclu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ærgelig oplevelse. Havde købt nogle tallerkener og fade fra Soos Atelier, da jeg ikke er tilfreds med varene prøver jeg at returnere via deres returportal som ikke virker. Jeg henvender mig til kundes... Vis mer
Super blij met mijn items van Soos Atelier, perfect voor als ik een etentje hosts en krijg er altijd complimenten over!! De koffie kopjes en olijf schaaltjes staan helemaal leuk op mijn plankjes in de... Vis mer
Единственный минус-я долго ждала посылку, поэтому начала переживать и читать отзывы тут. Но когда посылка пришла я была приятно удивлена! Все соответствует рекламе! Стиль , качество очень хорошее!! Та... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Soos Atelier, where we celebrate the art of socializing. Founded in the heart of Amsterdam, our vision is to create a world where our tableware fosters a sense of togetherness. We believe in the magic of shared meals, where people gather and strangers become friends. Where the table becomes a timeless stage for life's most precious stories. If you have any inquiries or require further assistance, feel free to reach out to us at hello@soosatelier.com. We are here to provide you with an exceptional shopping experience.
Kontaktopplysninger
Nederland
- info@soosatelier.com
- soosatelier.com
3,6
Middels
201 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 65 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful and well made products
Beautiful and well made products. As expected.
15. juni 2026
Anmeldelse skrevet uten oppfordring
I suspect the order was wrong
I suspect the order was wrong. I assumed that I ordered a No smoking tray. But on receiving the order, I noticed it was not part of it. While I was sure I put it in the basket during the ordering. Other than that, I like the products very simple and aesthetically pleasing. The Ceramic Mug becomes hot with hot coffee in it. It's not a convenient coffee mug due to the heat.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Единственный минус-я долго ждала…
Единственный минус-я долго ждала посылку, поэтому начала переживать и читать отзывы тут. Но когда посылка пришла я была приятно удивлена! Все соответствует рекламе! Стиль , качество очень хорошее!! Так что наберитесь терпения и вас эта посуда не разочарует.💗💗💗
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi there,
Thank you so much for your wonderful review and for your patience while waiting for your delivery! We completely understand that waiting can be stressful, but we are absolutely thrilled to hear that the style and quality of our tableware pleasantly surprised you and exceeded your expectations.
Your kind words and support mean the world to us. If you ever need anything or want to share photos of your new pieces in action, feel free to reach out to us at hello@soosatelier.com.
Enjoy your beautiful new tableware!
Best regards,
The SOOS Atelier Team
Svar fra SOOS Atelier
Hi Joakim,
Thank you so much for the 5-star review! We are thrilled to hear that you enjoyed our fast delivery and that you are happy with the great quality of your items.
If you ever need anything else or have any questions about your pieces, please don't hesitate to reach out to us at hello@soosatelier.com.
Thank you for choosing SOOS Atelier!
Best regards,
The SOOS Atelier Team
Svar fra SOOS Atelier
Hi Roberta,
We are so sorry to hear that you haven't received your order yet! We want to get this sorted out for you as quickly as possible.
Please send us an email at hello@soosatelier.com with your order details (or reference number #38548) so our customer care team can look into the tracking status right away and help you out.
Thank you for your patience, and we hope to resolve this for you soon!
Best regards,
The SOOS Atelier Team
Very strange company
Very strange company. We placed an order and the mugs arrived without any issues. They looked great and, as it turned out, were shipped from China.
We then placed a second order and were told that delivery was impossible because we live in a remote area—which is simply not true, as we live in the city.
After weeks of back-and-forth emails, none of my questions or concerns have been addressed in any meaningful way. Every response seems to ignore the actual issues raised.
At this point, we can only hope that our refund will be processed.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi Mags,
Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience. It is incredibly disappointing to hear that our recent communication has failed to address your concerns clearly and that your delivery was incorrectly flagged as a remote area.
We want to make this right immediately. Please reach out to us directly at hello@soosatelier.com with your second order number so we can personally track down your case, ensure your refund is fully processed without further delay, and review what went wrong with our support team.
Thank you for your patience, and we appreciate you giving us the chance to fix this.
Best regards,
The SOOS Atelier Team
I love the tiny spoons and the pickle…
I love the tiny spoons and the pickle chalice! It's a great item to treat my lady to a collection of small nibbles on her lunch break
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi Andrew,
Thank you so much for this delightful review! We absolutely love hearing how our tiny spoons and pickle chalice are helping you treat your lady to such a thoughtful lunch break spread. Elevating those everyday moments with a touch of intentionality is exactly what we design our pieces for!
If you ever need anything or want to share a photo of your next lunch setup, feel free to drop us a line at hello@soosatelier.com—we’d love to see it.
Enjoy your future nibbles, and thank you for being a part of the SOOS Atelier family!
Best regards,
The SOOS Atelier Team
Great service!
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi Stella,
Thank you so much for the wonderful 5-star review! We are thrilled to hear that you experienced great service with us.
If you ever have any questions or want to share how you're using your items, feel free to drop us a line at hello@soosatelier.com. We'd love to hear from you!
Thank you for being a part of the SOOS Atelier family!
Best regards,
The SOOS Atelier Team
100% not buy it great ads terrible product and customer service
Classic Istagram purchase super good ads bad product this is by no means cheap it’s an expensive product my total was 700usd so I assumed that I was actually getting premium quality and I can’t be more disappointed with what I got and what went missing let’s start with that I ordered a set of 4 glasses never arrived when they send me the proof of delivery was obviously the wrong address there was a big sign different from the actual address that was in the delivery I contacted the carrier nothing contacted the brand directly nothing and I’m paying 160 USD for a set of four glasses now let’s talk about the quality or if that word can be used because there is not quality here at all it’s hollow cheap and poorly constructed this is just a scam I saw the same items in a Chinese shop and bought it and it was basically the same but at 10% the price not returns are accepted if the box is open WTF don’t waist your simoleons on this guy this is straight garbage just go to Temu AliExpress or IKEA have sole similar items that’s what I did don’t be naive as I was it’s a long review because I’m really disappointed I was actually exited about getting my order delivered and got this fiasco and I actually want that people like this get the less business posible I hope this may have helped you
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi Yandry,
Thank you for sharing your feedback, and we sincerely apologize for the deeply frustrating experience you’ve had. This is absolutely not the standard of service or product quality we aim to provide.
We want to investigate both the delivery discrepancy regarding your missing glasses and your concerns about product quality immediately. It is concerning to hear that your previous attempts to reach us went unanswered, and we want to make this right.
Please contact our dedicated support management directly at hello@soosatelier.com with your order details so we can personally review your case, locate your missing items, and find a resolution for you.
Sincerely,
The SOOS Atelier Team
Love my silver coffee cups and coups
Love my silver coffee cups and coups, they elevate my coffee and dining experiences and make eating feel more intentional
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hi Dzenita,
Thank you so much for this beautiful review! We are absolutely thrilled to hear that your silver coffee cups and coupes are elevating your dining experiences. Helping you make your daily rituals feel more meaningful and intentional is exactly why we design these pieces!
We’d love to see how you style them. If you ever want to share a photo of your setup, feel free to drop us a line at hello@soosatelier.com.
Thank you for being a wonderful part of the SOOS Atelier family!
Best regards,
The SOOS Atelier Team
DO NOT ORDER THERE
DO NOT ORDER THERE - SCAM AND FRAUD
I wish I’d have read the reviews before hand but I was blended by their well marketing. It’s cheap stuff from china and not from Amsterdam. You’d find the same stuff in temu for more than 60% cheaper!
The items came in two packages with two different carriers like I got 1 cup delivered by DHL and the same other cup by DPD.
But I have to say at least the customer service is replying fast but the return process is awful and not customer friendly. When I asked how long it will take till I get my refund, they just ignored that question. Wasted 200€ for cheap temu stuff.
If I get my money back within 14 days, I will change this review to 3 stars because then at least the customer service is doing its job.
I also cancelled another preorder where I received a reply within minutes. I paid via PayPal, I will update when I got my money back for both orders.
23. mai 2026
Anmeldelse skrevet uten oppfordring
Great customer service
Great customer service - there was an issue with our delivery and the customer service team at Soos were responsive and resolved the issue within the day.
We will be back!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for taking the time to leave such a wonderful review!
We are so glad to hear that our customer service team was able to step in and resolve your delivery issue quickly for you. We know how stressful shipping hiccups can be, so making sure we get things sorted out within the same day is always our top priority!
Your kind words mean the world to our team, and we absolutely cannot wait to welcome you back to SOOS Atelier in the future.
Have a wonderful day!
Best regards,
SOOS Atelier
Goede kwaliteit producten en service
Ik ben erg tevreden over mijn bestelling van RVS servies bij SOOS Atelier. De producten zijn precies zoals ik hoopte dat ze zouden zijn, na ze alleen op foto’s en filmjes gezien te hebben. Mooi strak design.
Ikzelf had een fout gemaakt bij mijn bestelling, door te vergeten mijn kortingscode op te geven, waardoor ik mijn korting misliep.
Russel van Customer Service loste mijn probleem binnen 24 uur op.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for the wonderful review!
We are absolutely thrilled to hear that your new stainless steel tableware lived up to your expectations and that you love the sleek, beautiful design. We know it can sometimes be a leap of faith ordering based on photos and videos, so hearing that they are exactly what you hoped for makes our day!
We are also so glad that Russel was able to step in and get your discount sorted out for you so quickly. We always want to make sure our customers get the best experience possible, and I will be sure to pass your kind words along to her and she will be delighted to hear them!
Thank you again for choosing SOOS Atelier, and we hope you enjoy using your beautiful new tableware for a long time to come.
Best regards,
SOOS Atelier
Goed verpakt’ redelijk snel verzonden
Toffe serie’ super blij mee! Goede verpakking van product..alles heel aangekomen daardoor.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for the fantastic review!
We are so happy to hear that you are super happy with your new series and that everything arrived completely intact! We take a lot of care in our product packaging to make sure our items are safe and sound on their journey, so it’s wonderful to know that effort paid off for you.
We really appreciate your support, and we hope you enjoy using your new pieces for a long time to come!
Best regards,
SOOS Atelier
Two Thumbs Up!
The cups are so stylish and fab. Perfect size and would look great in any kitchen (esp. ours!!).
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hello,
Thank you so much for the lovely feedback! We are thrilled to hear that you find the cups stylish and "fab."
It sounds like they found the perfect home, and we’re so glad they fit the aesthetic of your kitchen so well. Providing pieces that are both functional and beautiful is exactly what we strive for!
Enjoy your new cups, and thank you for choosing SOOS Atelier.
Best regards,
SOOS Atelier
Niet verzonden
Besteld, dag erna werd het verzonden, althans dat leek zo in de mail.
Tracking is al een week niet te volgen, pakket is nog steeds niet aan DHL overhandigd.
Uiteraard gemaild en ze moeten het intern bekijken, maar je raad het al, ik wacht nog steeds en nog geen verandering op de tracking..
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Hello,
Thank you for reaching out! To help me look into this for you and provide the most accurate update, could you please provide your order number?
Once I have that, I can check the status with our warehouse and the carrier right away.
Best regards,
Naomi
SOOS Atelier
Zeer tevreden met mijn bestelling
Erg tevreden over mijn bestelling bij Soos Atelier. De glazen werden snel geleverd en de kwaliteit is precies zoals op de website werd beloofd. Alles was netjes verpakt en ziet er prachtig uit. Hier ga ik zeker vaker bestellen.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for your kind words! We are thrilled to hear that you are satisfied with your order and that the glasses arrived safely and met your expectations.
Our team takes great care in ensuring everything is beautifully and securely packaged, so it’s wonderful to know you enjoyed the unboxing experience. We truly appreciate your support and look forward to welcoming you back to SOOS Atelier soon!
Mooie kwaliteit en snelle levering!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for the 5-star review! We're thrilled to hear you're happy with the quality of your items and that they arrived so quickly. We look forward to seeing you again at SOOS Atelier!
The best of the best
The best of the best! definitely recommended
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra SOOS Atelier
Thank you so much for the glowing review! We are thrilled to hear that you had such a great experience with us.
Knowing that you consider us "the best of the best" and would recommend us to others means the world to our team here at SOOS Atelier. We look forward to seeing you again soon!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.