Snap Rentals Anmeldelser 

Seamless online booking
Efficient pick up and drop off
Definitely recommend and use again
Great service Snap team

The team at Snap were friendly and professional at every step from booking, pick up at the airport and pick up of the vehicle.

The car went really well, it was just the customer service which was lacking. No explanation of how to use a car with a stop / start button and no knowledge of how to open the fuel flap. When I returned to the store to ask how to lock the car, I was patronised by the young man who told me I must have left a window or door wide open! Much frustration could have so easily been avoided.

Prompt shuttle, friendly staff, great car

Great service at pick up.

Attendant explained everything well.

Both pickup and drop off were quick and easy. Staff were very friendly and helpful. So much nicer than other places we've used in the past. Our only issue was that we booked through another agency and the taxi dropped us in the wrong place. But once we got there everything went smoothly.

I received efficient friendly service upon collecting my rental at Auckland airport. Easy booking and competent staff. They were very busy when I arrived, with cars returning and going out for hire after cleaning.
I would be happy to use them again.

All the work was done for me. The pickup and drop off was great, the sign-up seamless and the service exceptional. The car was great too.
Thanks for making my visit to Auckland a breeze.

Atendimento ágil e simpático, retirada rápida.

Right from the start, I was picked up quite quickly by the very friendly driver. My time in the office was quick and the staff are very friendly and efficient. Great value too.

Very smooth service and experience. Super clean car

The staff seemed genuinely interested in making the pick up a rapid and positive experience. They were a young and happy group. They knew what they were talking about. The person thst appeared to be the front of house manager definately knows her stuff. The car was clean and tidy. One thing we didn't do was inspect the vehicle for dents r5c before driving away. Its new so I guess no problem?

Our car died around 7 pm due to MECHANICAL ISSUES (beyond our control). We told Snap Rental we were stuck in the middle of nowhere in the dark. Their “solution”? Telling us a replacement car was available in Queenstown (hours away)… and then never replying again. No tow. No support. No follow-up. Just silence.

After five hours sitting on a pitch-black rural road and incurring over $1200 out of pocket to get somewhere safe, the staff was incompetent to provide appropriate paperwork to tow company which delayed our return to our destination further. We are spending a good part of vacation trying to get a response from them and reimburse for all the costs.

AVOID SNAP RENTAL AT ALL COSTS

I booked a Toyota Carolla or similar the image showed a full size sedan,(No where in the booking description did it say medium or hatch), there was also other bookings available where the image showed a Toyota Carolla Hatch for half the price.

When i arrived to pick up the vehicle they gave me a hatch i advised i booked a Sedan, they said no you booked a Medium sized car. No where on my booking did it say this. They were not interested at the time and said pretty much too bad take it or leave it.

I sent an email and was advised that because it was booked through booking.com it is not their problem and they can not control how Booking.com advertise their vehicles.

The vehicle they gave me was certainly not up to rental standards especially considering what i paid, the car had paint chips missing all over it, the steering wheel looked 15 years old and was damaged.

If this vehicle was substantially cheaper than the other rental companies i would not have an issue with the quality and state of the vehicle but it was similar price to all other rental companies and your getting a back yard service with a really crappy vehicle.

The car was actually embarrassing to drive it had that much paint damage.

When i added this to my review the response received was the car is up to safety standards.

Would not recommend at all, the whole experience with this company has not been pleasant.

easy pick up, frequent shuttles to airport and great prices

Customer service under pressure was exceptional. Staff are polite and helpful.

Excellent! Clean, mechanically great , nifty hybrid, excellent customer service, great prices. Will only use Snap rentals when I home again. Thank you Snap. 10/10

Such a smooth and quick experience, completing all required forms online prior to pick up meant we could basically walk in and get the keys straight away. The car is modern, easy to drive and very clean, great on fuel!

No fuss. Great friendly service and good value. The Corolla is excellent and perfect for our needs. Laz from Perth

From booking to returning the car, everything was easy, efficient and great value for money. Fantastic little brand new Kia, Stonic with only 25kms on the clock when we picked it up. I thoroughly recommend Snap and will use them again.