Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Enestående
338 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service fast delivery well…
Great service fast delivery well packaged and lovely fire
25. juli 2025
Svar fra smallbee.co.uk
Dear A Cook,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with our service and your new fire. Enjoy, and we hope to serve you again in the future!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Madge,
Thank you so much for your kind words!
We’re glad to hear you were happy with our service. If there’s anything else we can help with, please don’t hesitate to reach out!
Best Regards,
Smallbee
After weeks of searching for a fire i…
After weeks of searching for a fire i saw smallbee advertising some fire's whilst strolling on Facebook. I found them really reasonably priced .
The fire arrived quickly and I am really happy with the quality and it looks amazing when on.
The only negative i would say is the
site itself, annoying pop up and a video of the fire working would of been very helpful. Saying that I have recommended this fire already to someone who wanted the link and I am very pleased 😊
18. juli 2025
Svar fra smallbee.co.uk
Dear Julie Hunt,
Thank you for your lovely review! We're so glad you’re happy with the fire and appreciate your kind recommendation.
Thanks also for your feedback about the website — we’re working on improvements and will consider adding a demo video.
If you need anything, feel free to reach out!
Best Regards,
Smallbee
Nice looking modern ceiling fan
Delivery was quick and packaged well. Correspondence with the supplier before purchase was quick and replied with advice needed before purchase.
6. juli 2025
Svar fra smallbee.co.uk
Dear Linda Davis,
Thank you so much for your kind words!
We’re really glad to hear you were happy with the delivery and the service you received before your purchase. If you ever need any further assistance, we’re always here to help. We truly appreciate your support!
Best Regards,
Smallbee
Fast service and delivery
Fast service and delivery, nice product. Great centre piece for the living room.
2. juli 2025
Svar fra smallbee.co.uk
Dear Mr Allan,
Thank you so much for your kind feedback! We're delighted to hear you’re happy with the product and that it makes a great centrepiece for your living room. We truly appreciate your support and hope to serve you again in the future!
Best Regards,
Smallbee
Had no problem ordering and getting…
Had no problem ordering and getting fire delivered. Quick and easy to deal with. My fire had yet to be installed but everything looks fine when we unpacked it
27. juni 2025
Svar fra smallbee.co.uk
Dear Corinne Fleming,
Thank you for your positive feedback! We're glad to hear that the ordering and delivery process was quick and easy. If you have any questions during installation or need any assistance, please don't hesitate to contact us. Enjoy your new fire!
Best Regards,
Smallbee
Easy order on website
Easy order on website . Item arrived within a few days . Had to wait a while to use as had new media wall built .
Looks so smart . Good quality ( very heavy) and very pleased with item .
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear MRS Killick,
Thank you so much for your lovely review! We're delighted to hear that you found the ordering process easy and that the item arrived promptly. It’s great to know it fits so well with your new media wall and that you're pleased with the quality. If you need anything else, we're always here to help!
Best Regards,
Smallbee
What a fantastic company
What a fantastic company, our electric fire for a media wall was shipped and delivered in 3 days.. it was that securely packed you could of stamped on it to no effect! Regular communication and updates.. can't possibly fault them and really competitively priced too!
30. juni 2025
Svar fra smallbee.co.uk
Dear Russell Bangs,
Thank you so much for your amazing review! We’re thrilled to hear that your electric fire arrived so quickly and securely—and that you appreciated our communication throughout. It means a lot to know you’re happy with both our service and pricing. We truly appreciate your support and hope you enjoy your new media wall setup!
Best Regards,
Smallbee
Media wall inset fire
Amazing product and value for money. From order to delivery service was first class. Only small issue had to pay delivery after order was placed due to living in deepest and darkest Scotland😂. However product made me forget this. Recommended if this is what you are looking for.
22. mai 2025
Svar fra smallbee.co.uk
Dear John Samuel,
Thank you very much for your positive and thoughtful review. We're delighted to hear that you are pleased with the product and found it to be excellent value for money.
We sincerely appreciate your understanding regarding the additional delivery charge for remote areas in Scotland. While this is due to courier limitations, we regret any inconvenience it may have caused.
It’s truly encouraging to know that the quality of the product helped make up for it. Thank you once again for your kind recommendation and support.
Best Regards,
Smallbee
Poor checkout procedure -shipping fees
It's a pitty that smallbee's IT system is not state-of-the-art, as most systems are able during the checkout procedure to calculate the shipping fees. But either first to email or afterwards to pay a fee of £44 for Aberdeenshire is not transparent.
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Peter,
Thanks for your feedback. We’re truly sorry for the inconvenience caused, and we completely understand your frustration.
Unfortunately, due to limitations with Shopify—the third-party platform we use—additional shipping charges for remote areas like Aberdeenshire cannot be calculated automatically during checkout.
To help manage this, we’ve outlined in our shipping policy that certain remote locations may incur extra delivery fees, which are confirmed manually after an order is placed. We agree this process isn’t ideal, and we're actively working with Shopify to find a more transparent and seamless solution for our customers.
Thank you for your payment. Your order will now be processed as a priority. Once it has been dispatched, you will receive a confirmation email with your tracking number. If you don’t receive this, please feel free to contact us for an update.
Delivery usually takes 3–7 working days, and we appreciate your patience in the meantime.
If you have any other questions or concerns, please don’t hesitate to reach out—we’re here to help.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Michael,
Thank you so much for your kind feedback! We're thrilled to hear that everything went smoothly from purchase to installation. If you ever need any assistance in the future, feel free to reach out!
Best Regards,
Smallbee
Wall mounted electric fire.
Very pleased with product. Exactly as described. Arrived promptly and in good quality. Good value.
30. juni 2025
Svar fra smallbee.co.uk
Dear Julia Scarrott,
Thank you so much for your kind feedback! We're delighted to hear that you're pleased with the product and service. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help!
Best Regards,
Smallbee
heater was just what i was looking for…
heater was just what i was looking for and it was delivered non time and courier was very polite
27. juni 2025
Svar fra smallbee.co.uk
Dear Mr Colin Wilson,
Thank you so much for your kind feedback! We're delighted to hear that the heater was exactly what you were looking for and that the delivery went smoothly. We’re especially glad to know the courier was polite — we’ll be sure to pass that along. If you need any further assistance, feel free to reach out.
Best Regards,
Smallbee
Very happy
Very delighted with the Modern Wooden TV Unit with Fireplace Electric, very quick delivery, easy build instructions.
8. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Gary Clements,
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your Modern Wooden TV Unit with Electric Fireplace. We're also glad the delivery was quick and the instructions were easy to follow. If you ever need any assistance in the future, feel free to reach out!
Best Regards,
Smallbee
Ordered online for 1st time with Small Bee.
Ordered online with Small Bee for the first time & all has gone as promised. Very good product & delivery service. - Thank you again & I can highly recommend them!
24. juni 2025
Svar fra smallbee.co.uk
Dear Henry Green,
Thank you so much for your wonderful feedback! We're delighted to hear that your first experience with Small Bee went smoothly and that you're happy with both the product and our delivery service. Your recommendation means a lot to us — we truly appreciate your support!
Best Regards,
Smallbee
“My fireplace was delivered promptly…
“My fireplace was delivered promptly and Jessica from customer service was fantastic very helpful and friendly.”
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Athina Zerva,
Thank you so much for your kind words! We’re thrilled to hear that your fireplace was delivered promptly and that Jessica was able to assist you so well. We'll be sure to pass your lovely feedback on to her. If there's anything else we can help with, just let us know!
Best Regards,
Smallbee
Thoroughly recommend Smallbee
Great selection of recess fires to choose from. Had a query about recess height so used the online chat service, received a prompt answer which enabled us to make our purchase. Really like the fire, looks great in the recess and magical when on. 5 stars for service and 5 for product.
5. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Sharon Timbrell,
Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect recess fire and that our online chat support was helpful in answering your questions. It’s great to know that the fire looks fantastic in your space and brings that magical touch when it’s on. We truly appreciate your 5-star ratings for both our service and product — it means a lot to us!
Best Regards,
Smallbee
Absolutely beautiful fire excellent and…
Absolutely beautiful fire excellent and quick delivery and a very reasonable price
19. juni 2025
Svar fra smallbee.co.uk
Dear Susan Wilson,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the fire and that the delivery met your expectations. It's great to know you found the price reasonable too. We truly appreciate your support and hope you enjoy your new fire for many years to come!
Best Regards,
Smallbee
Really pleased with the customer…
Really pleased with the customer service I received. Great product for a great price. Would definitely use again.
19. juni 2025
Svar fra smallbee.co.uk
Dear Dawn Srodzinski,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our service and product. It means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Media Wall Fire
We are delighted with the product and also the service we were given. While waiting for the delivery we urgently required information on the sizes and you answered our queries promptly which meant we could get on with renovations while waiting for the fire to be delivered.
i’m
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Carol Milne,
Thank you so much for your wonderful feedback! We’re really glad to hear that you’re happy with both the product and the service you received. Knowing our prompt replies helped you continue your renovations smoothly is great.
We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Smallbee
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