Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Enestående
338 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Led fire
Quick delivery. Excellent led fire..way better than I expected for the price..brilliant service
29. juli 2025
Svar fra smallbee.co.uk
Dear Martin,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the fire and our service. Your support means a lot to us, and we hope you enjoy your purchase for a long time.
Best Regards,
Smallbee
Easy ordering, good service, good product
Easy ordering the electric fire. It arrived on time and is looking good. Thank you.
28. august 2025
Svar fra smallbee.co.uk
Dear Vince,
Thank you so much for your kind feedback! We’re delighted to hear that your electric fire arrived on time and that you’re happy with it. We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the product and our service.
Best Regards,
Smallbee
1500mm Fire
Ordered and delivered with no fuss within 5 days. Very happy with the product and service.
3. september 2025
Svar fra smallbee.co.uk
Dear Pete,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and that you’re happy with both the product and our service. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Great fire
Ease of ordering, delivered when expected and exactly as described. Great fire for a good price, more than happy with my purchase.
2. september 2025
Svar fra smallbee.co.uk
Dear Marilyn Gilroy,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your fire and that everything met your expectations. Your support means a lot to us!
Best Regards,
Smallbee
Lovely fire
Lovely fire. Wasn't completely sure when it would be delivered as didn't really get many notifications on delivery, but luckily it arrived at dinner time when we were at home
1. september 2025
Svar fra smallbee.co.uk
Dear Ali Setchell,
Thank you so much for your kind words! We’re glad to hear that you’re happy with your new fire. We’re sorry that the delivery notifications weren’t as clear as they should have been, and we appreciate your patience.
We hope you continue to enjoy it, and if you have any questions or need assistance, please don’t hesitate to get in touch.
Best Regards,
Smallbee
I got the fire delivered within 3 days
I got the fire delivered within 3 days. Looks very nice in my media wall. Surprised at the price compared to similar sized fires on other sites. But I cant complain at all.
20. august 2025
Svar fra smallbee.co.uk
Dear Gavin Smithson,
Thank you so much for your kind words! We're delighted to hear that your fire arrived quickly and looks great on your media wall. We always strive to offer good quality at a fair price, and your feedback means a lot to us. Enjoy your new fire!
Best Regards,
Smallbee
Very happy with the fireplace
Very happy with the fireplace. It has a slight imperfection but other than that I do like it.
23. august 2025
Svar fra smallbee.co.uk
Dear Joe,
Thank you for your feedback! We’re glad to hear that you’re happy with your fireplace. We appreciate your understanding regarding the slight imperfection, and we’re always here if you have any questions or need further assistance. Enjoy your new fireplace!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Lisa,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our service and your new media wall fire. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Mr Stephen Hodson,
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the value and speedy delivery. We truly appreciate your support and look forward to serving you again!
Best Regards,
Smallbee
Great communication from this company…
Great communication from this company who I bought an inset electric fire from, great product delivered on time
28. juli 2025
Svar fra smallbee.co.uk
Dear Norman Smith,
Thank you so much for your kind words! We're delighted to hear you are happy with your electric fire and our service. We look forward to serving you again in the future!
Best Regards,
Smallbee
Delivery and communication
6. august 2025
Svar fra smallbee.co.uk
Dear Future-Space,
We are truly sorry for the inconvenience caused by the delivery issue and the lack of timely communication. Unfortunately, your original parcel was lost in transit, which led to the unexpected delay.
To resolve this quickly, we have already arranged a replacement order for you as agreement, and it is now on its way. We will also be urging the courier to speed up the delivery so that you can receive your item as soon as possible.
Thank you very much for your patience and understanding — we will make sure this reaches you without further delay.
Best Regards,
Smallbee
80 inch electric fire
Good communication and delivered when scheduled. Product seems to be of good quality
1. august 2025
Svar fra smallbee.co.uk
Dear Phil Makepeace,
We truly appreciate your feedback! It’s wonderful to know that the communication and delivery met your expectations and that you’re pleased with the quality of the product. We hope you enjoy it for a long time!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Carol Griffiths,
Thank you for your lovely feedback! We're glad to hear that your delivery was prompt and that our delivery team was polite. We hope you enjoy your purchase!
Best Regards,
Smallbee
Great service and delivery over the…
Great service and delivery over the moon with the fire it looks great thank you 😊
3. august 2025
Svar fra smallbee.co.uk
Dear Debbie Sharkey,
Thank you so much for your wonderful feedback! We're thrilled to hear you're over the moon with your fire. Enjoy it and thanks again for choosing us!
Best Regards,
Smallbee
Good prompt service
I bought a fire in readiness to be installed into a media wall. Amazed by Smallbee prices I checked their reviews and ordered. The fire arrived promptly. While it hasn’t been fitted yet as we are waiting for our media wall to be built, it looks ok.
1. august 2025
Svar fra smallbee.co.uk
Dear Ms. Jackie Moore,
Thanks so much for your review! We’re thrilled your fire arrived quickly and can’t wait for it to look perfect in your new media wall. Hope you enjoy it once it’s all set up!
Best Regards,
Smallbee
Such a good experience
We loved the product from day one (for those interested it was a PM1160 electric fire). They were very easy to deal with and so helpful, given that we asked some ,on reflection silly questions. Top company.
31. juli 2025
Svar fra smallbee.co.uk
Dear Thomas Howell Evans,
Thank you so much for your kind words! We’re thrilled to hear that you loved your PM1160 electric fire from day one. It was our pleasure to assist you, and no question is ever too small. Your support means a lot to us, and we look forward to serving you again in the future!
Best Regards,
Smallbee
dealing with them was so easy- I…
dealing with them was so easy- I ordered the wrong one initially and they altered the order without any problem. Delivery was great
21. juli 2025
Svar fra smallbee.co.uk
Dear Ann Newman,
Thank you so much for your kind words! We're delighted we could help with your order and that the delivery went smoothly. We really appreciate your feedback and look forward to serving you again in the future!
Best Regards,
Smallbee
Great quality product for a great price
29. juli 2025
Svar fra smallbee.co.uk
Dear Salisbury Walk,
Thank you for your positive feedback! We’re thrilled to hear you’re happy with the quality and price of our product. We appreciate your support and look forward to serving you again!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Angela Grant,
Thank you for your kind words! We're so glad to hear you’re happy with your fire and found it at a great price. Enjoy!
Best Regards,
Smallbee
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.