Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
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Great service
I had bought myself a wall fire last year from smallbee absolutely loved it. Great service. I bought another for my daughter a month ago who is delighted. Again great quick service would definitely recommend. Price was fantastic too.
27. mai 2025
Svar fra smallbee.co.uk
Dear Alison,
We're so happy to hear this! Thank you for coming back to us and for your lovely review. We're glad both you and your daughter are enjoying the fires. Your support and recommendation really mean the world to us!
Best Regards,
Smallbee
Excellent product, poor communication
The fire was delivered within the stated timeframe (arrived 6 days after order was placed) and it looks absolutely amazing. Easy to work, coloured flames are bright, and it's exactly what we wanted at a very reasonable price (half the price of a similar fire at B&Q).
Only reason for not giving 5 stars is communication about delivery wasn't good - only found out it was being delivered when delivery driver messaged me to say he'd be there in a couple of hours. No emails or updates to let us know, which could easily have meant the delivery being missed.
That said, I'd still (and probably will) use Smallbee again.
27. mai 2025
Svar fra smallbee.co.uk
Dear K Gallagher,
Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with the fire and that it met your expectations in both look and value, especially compared to similar options elsewhere.
We’re sorry to hear about the lack of delivery communication. We completely understand how frustrating that can be and truly appreciate you bringing it to our attention. We’re currently working with our delivery partners to improve updates and notifications, so your feedback is very helpful.
We're delighted to hear you'd consider shopping with Smallbee again — we look forward to serving you in the future!
Best Regards,
Smallbee
I did not receive my item .
25. mai 2025
Svar fra smallbee.co.uk
Dear Gordon Innes,
Thank you for your feedback, and we’re very sorry to hear that you haven’t received your item.
According to the tracking information (Tracking No.H05LIA0004665954), your parcel was marked as delivered on May 29th. We recommend checking with household members or neighbors to see if someone might have received it on your behalf.
If you’re still unable to locate the parcel, please let us know, and we will raise an investigation with the courier immediately to help resolve this issue for you.
Your satisfaction is important to us, and we’ll do our best to assist you.
Best Regards,
Smallbee
Great fire
Great fire, but surprisingly there is no branding on the unit or on the manual with no contact number either
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Steven,
Thank you for your feedback! We're really glad to hear that you’re happy with the fire.
The unit doesn’t have a visible brand label, and this is by design. Many of our customers prefer a clean, unbranded look that fits seamlessly into their home decor.
As for the contact number, we currently provide customer service exclusively via email and online messages. This allows us to offer fast, efficient, and well-documented support.
If you ever need assistance, please don’t hesitate to get in touch — we're always happy to help!
Best Regards,
Smallbee
Everything has no problems at all…
Everything has been brilliant we’ve had no problems at all really good service overall and quick delivery time
28. mai 2025
Svar fra smallbee.co.uk
Dear Georgia,
Thank you for your lovely feedback!
We’re thrilled to know that you’re satisfied with both the product and our service. Your support means a lot to us, and we’re always here if you need anything else.
Best Regards,
Smallbee
good value fire nice looking and…
good value fire nice looking and delivered in a few days
26. mai 2025
Svar fra smallbee.co.uk
Dear Ronald,
Thank you for your lovely review! We're glad you’re happy with the fire and the quick delivery. Hope you enjoy it!
Best Regards,
Smallbee
Good Service
Ordered my fire & was very good service & arrived on time Fire looks Fantastic
25. mai 2025
Svar fra smallbee.co.uk
Dear Craig Roystone,
Thanks a lot for your lovely review!
We’re so glad you’re pleased with your fire and our service. Hope it brings you warmth and joy! Let us know if we can help again anytime.
Best Regards,
Smallbee
I must say I was nervous at 1st about…
I must say I was nervous at 1st about using Smallbee.co.uk as I'd never used them before, and I was given £305.00. Now I'm delighted that I did. I put the wrong Street for delivery and customs service were straight on to rectify it. I waited 7 days for delivery and it came well packaged. I really happy with my new fire and am looking forward to seeing it on my media wall.
22. mai 2025
Svar fra smallbee.co.uk
Dear Helen Burrill,
Thank you for your kind words and for giving us a chance!
We’re so glad our team could help sort out the delivery address quickly and that your fire arrived safely. It’s wonderful to hear you’re happy with your purchase — we hope it looks amazing on your media wall! We're always here if you need anything in the future.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Sahell Asghar,
Thank you for your lovely feedback!
We're so glad our team could assist you. Your satisfaction means the world to us. Don't hesitate to reach out if there's anything else we can do!
Best Regards,
Smallbee
Correspondence is not great and you…
Correspondence is not great and you can’t just call them and speak to an actual person as there is no telephone number in the website just an email address and this is only manned Monday to Friday??? We have just received a new fire that in no way resembles one that we ordered and I have to now simply await a response via an email at some point hopefully next week before I can carry on with the work in my house…. Not great at all so take from that what you will and rethink your purchase
24. mai 2025
Svar fra smallbee.co.uk
Dear Dean,
Thank you for your feedback, and we’re very sorry for the inconvenience caused by this experience.
We understand how frustrating it is to receive an item that does not match your order, especially when it disrupts your home project. Please rest assured that we are already in contact with you via email and are actively working to resolve this issue as quickly as possible.
As our store currently operates without a telephone service, all customer support is handled via email. Our team aims to respond promptly during working days (Monday to Friday), though replies may take longer over the weekend. We truly appreciate your patience and understanding.
Thank you again for bringing this to our attention — we are committed to making this right for you.
Best Regards,
Smallbee
The original fire didn’t arrive but the replacement did and it is great
The original fire didn’t arrive - the customer service team were insistent that I waited 2 weeks for it to arrive despite EVRI telling me it was lost. They eventually dispatched a second delivery which arrived 2 days later, and I have to say it is a great product. I am very pleased with the product, however I had to reschedule the fitting due to the delay - hence not a 5 star review
11. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Gemma Leah,
Thank you so much for your honest feedback. We're truly sorry for the inconvenience caused by the initial delivery delay and fully understand how frustrating it must have been to reschedule your fitting.
We appreciate your patience throughout the process and are really pleased to hear that you're happy with the product in the end. Your comments are incredibly valuable and will help us improve our service moving forward. Thank you again for choosing us!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Tracey Burton,
Thank you so much for your kind words! We're delighted to hear you’re happy with the quick delivery and the fire. We really appreciate your support!
Best Regards,
Smallbee
Bad experience with support
I have been trying to contact the support team for more than two days now because I wanted to cancel an order due to the incorrect fireplace being ordered, but I have received no reply from either chat or email.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Rahul Rawat,
We sincerely apologize for not responding to you promptly during our working hours. Due to a high volume of inquiries recently, our response time was longer than usual. We truly appreciate your patience and understanding.
If you have any further questions or need assistance, please feel free to reach out.
Thank you again for your understanding.
Best Regards,
Smallbee
Service was good
Service was good, product isnt the best quality, but i suppose you get what you pay for
5. mai 2025
Svar fra smallbee.co.uk
Dear Adam Baynes,
Thank you for your feedback!
We’re really glad to hear that you were happy with our service.
We’re sorry to hear the product didn’t fully meet your expectations. We do our best to balance affordability with quality, and we truly appreciate your honest opinion—it helps us improve.
If there’s anything specific you feel could be better, we’d love to hear more and see how we can do better in the future.
Thanks again for your support!
Best Regards,
Smallbee
A++ product fire
A++ product fire, Ordered because of the reviews and I wasn’t disappointed very pleased with the 70” media wall fire sets off the installation and looks amazing
27. april 2025
Svar fra smallbee.co.uk
Dear Ian Lawton,
Thank you so much for your fantastic review! We're thrilled to hear that the 70” media wall fire lived up to your expectations and completed your installation beautifully. Your satisfaction means the world to us — enjoy the cozy ambiance, and please don't hesitate to reach out if you ever need anything!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Tim,
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. If you ever need anything else, feel free to reach out — we're always here to help!
Best Regards,
Smallbee
Delivery was quick and was kept well…
Delivery was quick and was kept well informed about shipment details through emails , the fire is easy to use and looks amazing , Thank you
20. april 2025
Svar fra smallbee.co.uk
Dear Mary Mcnally,
Thank you so much for your kind words! We're thrilled to hear that the delivery was quick and that you found our email updates helpful. It's great to know you're enjoying the fire — both for its ease of use and its look. If you ever need anything, feel free to reach out. Enjoy your new purchase!
Best Regards,
Smallbee
Great product
Great product, great price and great customer service!
Wouldn't say the same about the delivery company but Smallbee stepped in and I got the parcel eventually!
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Elaine N,
Thank you so much for your kind words and positive feedback! We're thrilled to hear you’re happy with the product, the price, and our customer service.
We’re sorry to hear the delivery wasn’t as smooth as it should have been, but we’re glad we could step in and help get your parcel to you. Your patience is truly appreciated, and we're always here if you need anything else!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Craig Elkin,
Thank you for your great feedback! We're so happy you’re pleased with the product. If you ever need anything else, we’re here to help!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Mr Grant,
Thanks a lot for your feedback! We're so pleased to hear you were happy with both the delivery speed and the quality. Hope to see you again soon!
Best Regards,
Smallbee
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