Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Enestående
338 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very easy to Oder and quick to deliver
Very easy to Oder and quick to deliver
Great quality love the look of the fire
Would recommend this company
19. oktober 2025
Svar fra smallbee.co.uk
Dear Andrew Hyde,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the shopping experience and love the look of your new fire. Your recommendation means a lot to us! We look forward to serving you again soon.
Best Regards,
Smallbee
Lovely fire really pleased would…
Lovely fire really pleased would definitely recommend
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Lisa Towns,
Thank you so much for your lovely feedback! We're delighted to hear that you're pleased with the fire and would recommend us. Your support means a lot to us, and we hope you continue to enjoy your purchase. If you need anything in the future, we’re always here to help.
Best Regards,
Smallbee
Excellent service
Excellent service
Delivery was quicker than expected
Very happy with our purchase of 80 inch panoramic fire
Perfect
27. september 2025
Svar fra smallbee.co.uk
Dear Vanessa Dodd,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery was faster than expected and that you’re happy with your 80-inch panoramic fire.
It means a lot to us to know you’re satisfied with both the service and the product.
We hope you enjoy it and look forward to serving you again!
Best Regards,
Smallbee
Stunning fire but remote doesn’t work
Stunning fire good value for money shame the remote doesn’t work at to download app on my phone to work it 🤯
23. september 2025
Svar fra smallbee.co.uk
Dear Kimberley Morgan,
Thank you for your feedback.
This fireplace can be operated either by the remote control or through the mobile app. If the remote isn’t working properly, please feel free to contact us at smallbee.co.uk, and we’ll be happy to help resolve the issue as soon as possible.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Scott Bowater,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and product. We truly appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Would recommend this company
Item shipped very quick a nice and smooth transaction dealing with this company, thanks
22. september 2025
Svar fra smallbee.co.uk
Dear Mr Kevin Mcquade,
Thank you for your kind review! We’re glad to hear that the delivery was quick and the whole process went smoothly. It was a pleasure serving you, and we really appreciate your support. Thanks again and we hope to see you soon!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear John Greenwood,
Thank you for your feedback! We’re glad to hear you were happy with our service. We appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Great service
Really happy with the service and the purchase. Prompt no fuss delivery. Will use again
18. september 2025
Svar fra smallbee.co.uk
Dear Trevor Stroud,
Thank you for your wonderful review! It’s great to know you’re happy with our service and prompt delivery. We look forward to welcoming you back soon.
Best Regards,
Smallbee
Gorgeous fire and great value!
Got a beautiful electric wall hung fire and cabinet from Small Bee and love them both! Great quality and superb value! Will definitely use them again!
Highly recommend!
27. desember 2024
Svar fra smallbee.co.uk
Dear Rhonda-Jayne Bailey,
Thank you for your wonderful review! We’re delighted that you’re happy with both the fire and cabinet. Your support and recommendation mean a lot to us — we hope to welcome you back soon.
Best Regards,
Smallbee
Excellent service product I ordered…
Excellent service product I ordered epsulkly brilliant and great price and delivered on time fireplace is great thanks smallbee great service will come back to you soon again
19. september 2025
Svar fra smallbee.co.uk
Dear Gm Qureshi,
Thank you for your wonderful review! It’s great to know you’re happy with the product, delivery, and service. We really appreciate your trust in SmallBee and look forward to your next visit.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Customer,
We truly appreciate your feedback! It’s wonderful to hear that you found our service impeccable from start to finish. We hope to welcome you back again soon.
Best Regards,
Smallbee
Very good and will tell more people…
Very good and will tell more people about this company and recommended to everybody
24. september 2025
Svar fra smallbee.co.uk
Dear John Cook,
Thank you so much for your wonderful feedback and for recommending us! We're so glad you had a great experience. We look forward to welcoming you back again soon!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Mr Ellis,
We're thrilled that you’re pleased with the fire and its beautiful colours! Thank you for your support — we hope to see you shop with us again soon.
Best Regards,
Smallbee
No sign of my order.
Have the same issue as another reviewer, ordered fire 7 days ago and should have been delivered on Saturday but never arrived, and no update
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear JHL,
We’re really sorry to hear about the delay. Unfortunately, we’re unable to locate your order based on the information provided. Could you please contact us at service@smallbee.co.uk with your order number and full name? Our team will be happy to look into this for you as soon as possible.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Sian,
We really appreciate your feedback! It’s great to hear you were pleased with our service — we hope to serve you again soon.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Glynn Wright,
Thanks so much for your lovely review! We’re delighted to hear you love the product and found it great value for money. Hope to see you shop with us again soon.
Best Regards,
Smallbee
I ordered a fire from smallbee 8 days…
I ordered a fire from smallbee 8 days ago i have had no communication and i still have not received the fire. i have request my money back with no reply and now i'm seeking advise from the local ombudsmen.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Leah Edwards,
We’re very sorry to hear about the issues with your order. Unfortunately, we are unable to locate your order in our system.
Could you please contact us directly at service@smallbee.co.uk
and provide your order number? Once we have this information, we will be able to assist you immediately.
We apologize for any inconvenience caused and look forward to resolving this for you as soon as possible.
Best Regards,
Smallbee
Pricing is absolutely fantastic and…
Pricing is absolutely fantastic and products are quality! Customer service was also second to none. Other retailers stock similar products at almost triple the price. Delivery was swift and was delivered within 3 days of ordering. We would definitely shop again!
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Amy Dial,
We’re absolutely delighted to hear your kind words! It’s great to know you were pleased with both our products and service. Thank you for choosing us, and we can’t wait to welcome you back for your next purchase!
Best Regards,
Smallbee
Charged extra for delivery
Charged extra for delivery - my address classed as Scottish Highlands. That’s a new one for Aberdeen. Delivery took 15 days and an email prompt to get my item.
Item arrived, box heavily damaged. Haven’t opened it yet to check item.
Whilst prices are decent, the service isn’t unfortunately
18. september 2025
Svar fra smallbee.co.uk
Dear Customer,
Thank you for your feedback. We offer free delivery to most areas in the UK; however, certain regions, including your postcode area, may incur an additional delivery charge as stated in our delivery policy.
We’re very sorry for the delay in delivery and for the condition of the packaging upon arrival. Please check the item when convenient, and if you find any issue, kindly contact us at service@smallbee.co.uk— we’ll be happy to resolve it for you as soon as possible.
Best Regards,
Smallbee
First class communications & customer…
First class communications & customer service
3. september 2025
Svar fra smallbee.co.uk
Dear John Patrick Elmer Kerr,
Thank you so much for your kind words! We're delighted to know you were happy with our communication and service. Thank you for your support and hope to serve you again soon.
Best Regards,
Smallbee
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