Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing fireplace
Amazing fireplace, looks great in situ. Fabulous value for money and customer service was great when I thought I’d lost the remote. Polite, fast and friendly. Can’t fault you guys!
26. november 2025
Svar fra smallbee.co.uk
Dear Helen Danute Jane Snowball,
Thank you so much for your kind words! We’re thrilled to hear that you love your fireplace and that our customer service met your expectations. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out. Enjoy your new fireplace!
Best Regards,
Smallbee
Quality goods delivered on time very…
Quality goods delivered on time very satisfied
24. november 2025
Svar fra smallbee.co.uk
Dear Eresa Drake,
Thank you for taking the time to leave a review. We’re glad everything arrived on time and met your expectations. We look forward to serving you again in the future.
Best Regards,
Smallbee
Smallbee 50 inch media wall elec fire
Great delivery schedule and arrival, great product, great value for money. Sits lovely in our newly built media wall.
30. november 2025
Svar fra smallbee.co.uk
Dear John Conway,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the delivery went smoothly and that you’re happy with the product and its value for money. It’s great to know it fits perfectly in your newly built media wall. We look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Gemma Strong,
Thank you for your feedback!
We’re pleased to hear your order arrived quickly and that you’re happy with the product. We hope to serve you again soon.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Ian H,
Thanks so much for your kind words — we’re pleased you’re happy with the fire and would be happy to assist you again anytime.
Best Regards,
Smallbee
Excellent after sales service
My order was damaged in transit which was instantly returned to smallbee by the courier,from start to finish smallbee customer service was excellent from updates to a quick resolution….fabulous!
28. november 2025
Svar fra smallbee.co.uk
Dear Mr Frederick Stanbridge,
Thank you so much for your kind feedback!
We’re really sorry your order was damaged in transit, but we’re glad our customer service could support you promptly and resolve the issue quickly.
Your satisfaction means a lot to us, and we look forward to welcoming you back again in the future.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Neil Hawksworth,
Thank you for taking the time to leave a review. We’re pleased to know you’re satisfied with the product quality and delivery. Enjoy your purchase!
Best Regards,
Smallbee
Great item fast delivery 🚚
24. november 2025
Svar fra smallbee.co.uk
Dear Alan,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the item and the fast delivery. If you ever need anything, we’re always here to help!
Best Regards,
Smallbee
It was OK
It was OK, thanks. I don't know how good it works yet, I have not opened the box yet.
21. november 2025
Svar fra smallbee.co.uk
Dear Barry Shellis,
Thank you for your feedback! We’re glad to hear everything is okay so far. Whenever you get a chance to open the box and try the product, please feel free to let us know if you have any questions — we’ll be more than happy to help!
Best Regards,
Smallbee
Quick delivery
Quick delivery. Only downside is that the package was left outside my house and anyone could have taken it.
17. november 2025
Svar fra smallbee.co.uk
Dear Mark Walker,
Thank you for your feedback, and we’re really glad to hear your delivery was quick.
We’re very sorry to learn that the parcel was left outside your property. This is not the delivery experience we want for our customers. We will report this to our courier to prevent it from happening again.
If there’s anything we can assist you with, please feel free to contact us at service@smallbee.co.uk, and we’ll be happy to help.
Best Regards,
Smallbee
Wonderful service
Wonderful service. Love the fire i purchased & so beautiful to look at.
Easy installation.
29. august 2025
Svar fra smallbee.co.uk
Dear Lesley Davies,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your fire and found the installation easy. Your kind words truly mean a lot to us.
We look forward to welcoming you back again in the future!
Best Regards,
Smallbee
Useless!!!
Useless. Waste of time .
It took me 6h to assemble it, timberframe takes 2h with 1/3 o cost. Ordered that thinking of time saving. 100s of screws to assemble, every aluminium piece covered with protective foil. What a waste of time.
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Marek,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We tried to locate your order using the information provided but were unable to find it. Could you please contact us at service@smallbee.co.uk with your order number? We’ll be happy to look into this for you and provide further assistance.
Thank you again for taking the time to share your comments.
Best Regards,
Smallbee
Love it
Delivery was really quick, was a bit concerned because i didn’t receive a dispatched item email, but they responded after i sent an email with a tracking link. Really happy with the fireplace i ordered, looks great and it was well packaged. I do recommend checking for any faults straight away and testing the fireplace out before installing it, just in case.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Aamirah,
Thank you so much for your kind review! We’re delighted to hear that your delivery arrived quickly and that you’re happy with the fireplace. We really appreciate your understanding regarding the dispatch email, and we’re glad the tracking link helped.
Thank you also for sharing your helpful tip about checking and testing the item before installation — that’s great advice for all customers. If you ever need any support in the future, we’re always here to help. Enjoy your new fireplace!
Best Regards,
Smallbee
Great Service.
Great Service.. Delivery was quick.. Packed really well.. Such a lovely fire.. Great Price..
Making my lounge so lovely and cosy, I highly recommend smallbee 😊
28. oktober 2025
Svar fra smallbee.co.uk
Dear Wendy Greenley,
Thank you so much for your kind feedback! We're delighted to hear you’re happy with your purchase and our service. We truly appreciate your support and look forward to serving you again soon!
Best Regards,
Smallbee
Electric fire
Very good product I had a issue with one of the panels but the customer service was brilliant and it was resolved very professional would definitely recommend
12. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Leslie Smith,
Thank you so much for your kind review! We’re glad to hear that you’re happy with the product and that our customer service team was able to resolve the issue promptly and professionally. We truly appreciate your recommendation and your support. If you ever need anything in the future, we’re always here to help!
Best Regards,
Smallbee
great fire place unit
28. oktober 2025
Svar fra smallbee.co.uk
Dear Darren,
Thank you for your feedback! We're delighted you love your fireplace — hope to serve you again soon.
Best Regards,
Smallbee
Super fast delivery
Super fast delivery, a great looking fireplace and very well priced!
27. oktober 2025
Svar fra smallbee.co.uk
Dear Matt,
Thank you so much for your positive feedback. We are delighted to hear that you’re happy with the fast delivery and the look of your new fireplace. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
Ordered a Fireplace on Monday 27th…
Ordered a Fireplace on Monday 27th October, had a promotion of free gift with it, Susposed to retail at £99.99. Email of despatch via Royal Mail of free gift. Received Free gift, If I'd paid £99.99 I would have sent it back, absolute rubbish. Christmas wire metal boxes with LED Lights and gold bows, 2 bows missing, covered in glitter , just look at it and the area is covered in shiny stuff, worth about £10. If you'd like to arrange a courier I'll send it back. Well anyway emailed customer services on Tuesday ( 8 days later ) to chase Fireplace, got automated response to track via courier website. Did so, 2 details, first order received in Bolton, despatched to K , yes K, on Monday. Very helpful. Tried to phone said couriers 6 times on the mobile supplied, no answer, emailed , no answer. Emailed Smallbee again , so they can chase this up, since my contract is with them and not some courier company. No reply. Can't ring them because they don't have phone lines. So I will ring my credit card provider tomorrow and get my money back. Will never use this company again, customer service non existent, if you have a problem with stock, let customers know, it's not hard, even update your website, don't take money then go silent, and expect the customer to do all the work. Buy from this company at your own peril. Don't believe the positive amazing customer service , I did, can easily be fake.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Mike Oliver,
Thank you for taking the time to leave your feedback, and we’re truly sorry for the experience you’ve had.
Regarding the free gift, although it was complimentary, it is the same quality as the item we normally sell. We’re very sorry that the one you received arrived with missing bows and did not meet expectations. Please get in touch with us so we can arrange a replacement or another solution for you.
As for the fireplace, we sincerely apologise for the delay and the lack of tracking updates. We have already contacted the courier and asked them to arrange delivery as soon as possible. Unfortunately, we weren’t notified by the carrier about any delivery issues, which is why we were unaware of the delay earlier.
We understand your frustration about the response time. While we don’t offer phone support, we did receive your message yesterday and have replied. Due to a high volume of enquiries recently, our responses have been slower than usual, and we truly appreciate your patience.
Please rest assured that we are a reputable company, and all positive reviews are written by verified customers. We are committed to resolving this matter for you, so please reply to our email and we will continue to assist you until everything is sorted.
Best Regards,
Smallbee
I have only given 4 stars as the…
I have only given 4 stars as the fireplace has not been fitted yet. From what I can see I think it will look amazing - but won’t know for sure until installed
22. oktober 2025
Svar fra smallbee.co.uk
Dear Sarah,
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the look of the fireplace so far.
Once it’s fully installed, we hope it turns out just as amazing as you expect. If there’s anything you need during or after the installation, please feel free to let us know—we’re always here to help.
We’d also love to hear how you find it once it’s fitted!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear McDonough,
Thank you for your great review! We’re thrilled to hear that you’re pleased with your purchase—and even happier that this is your second one with us.
We truly appreciate your continued support. If there’s anything else you need, we’re always here to help.
Best Regards,
Smallbee
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