Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Enestående
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Svar fra smallbee.co.uk
Dear Gary,
Thank you very much for your kind review.
We truly appreciate your support and are delighted to hear that you were satisfied with our service.
If you need any assistance in the future, please don’t hesitate to contact us.
Best Regards,
Smallbee
Ordered the perfect fire for our living…
Ordered the perfect fire for our living room. Looks fantastic the fire elects and colours are nice. Gives out a great heat not sure of cost not had a bill yet. The quality of the fire is first class. Very good value.
19. januar 2026
Svar fra smallbee.co.uk
Dear Tracey Thorburn,
Thank you so much for your wonderful feedback! We're thrilled to hear that the fire looks fantastic in your living room and that you're enjoying the heat and color effects. We truly appreciate your kind words about the quality and value of the product. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Helen Gorman,
Thank you for your kind words! We're thrilled to hear that you were satisfied with the price, delivery, and our customer service. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Miss Groves,
Thank you for your feedback! We're so glad to hear that the item looks lovely after installation. If you need any further assistance, feel free to reach out!
Best Regards,
Smallbee
False description of item
False description of item. Then took over a week to arrange collection still waiting for refund now.
27. januar 2026
Svar fra smallbee.co.uk
Dear Natalie,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
As previously mentioned in our communication, once the collection is successfully booked, the carrier requires up to 7 days to collect the item. The parcel was collected by the courier on February 9 in line with their arranged schedule.
We would also like to confirm that your refund has now been processed. Please kindly allow 5-7 working days for the amount to reflect in your account, depending on your payment provider.
Again, we truly apologise for the delay and appreciate your patience throughout this process. If there is anything further we can assist you with, please do not hesitate to contact us.
Best Regards,
Lightsin
Great communication quick delivery…
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery.
The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire with realistic led flames, media wall fireplace. There is a remote, extra stones and screws for wall mounting.
It has 3year guarantee. Can't fault them, I would recommend them.
6. januar 2026
Svar fra smallbee.co.uk
Dear Customer,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear that you were happy with the delivery communication, the performance of the fire, and the overall value for money.
It’s great to know the 50-inch 3-in-1 electric fire met your expectations, and that the accessories and remote were useful.
Thank you as well for mentioning the 3-year guarantee and for recommending us — we truly appreciate your support. Enjoy your new fireplace!
Best Regards,
Smallbee
Brilliant service and great fire.
22. september 2025
Svar fra smallbee.co.uk
Dear Laura MacDonald,
Thank you for your wonderful review!
We’re thrilled to know you’re happy with the service and the fire.
Wishing you many cosy moments ahead, and we’re always here if you need us.
Best Regards,
Smallbee
Great product
Great product, very happy with it. I had a few questions which were handled very efficiently by customer service. The 5 year guarantee is a great plus point too. Definitely recommend Smallbee
17. september 2025
Svar fra smallbee.co.uk
Dear Mrs Alam,
Thank you for your positive feedback and for recommending Smallbee.
We’re pleased to hear you’re happy with the product and the support you received. For clarity, all Smallbee products come with a 3-year warranty, and our team is always here to help should you need any assistance.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Alan,
Thank you for your lovely feedback! We’re really pleased to know you were satisfied with the fast delivery and our service. We hope to serve you again in the future.
Best Regards,
Smallbee
Good company to purchase from and the…
Good company to purchase from and the fire looks great
5. januar 2026
Svar fra smallbee.co.uk
Dear Customer,
Thank you so much for your kind feedback! We’re really pleased to hear that you had a great experience with us and that the fire looks great in your home. Enjoy it, and we hope to serve you again in the future!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Suzanne Fox,
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with both our service and the fire. Enjoy the warmth and atmosphere it brings to your home.
Best Regards,
Smallbee
Very happy
Easy to navigate Web site, quick delivery and very pleased with my purchase.
13. januar 2026
Svar fra smallbee.co.uk
Dear Les,
Thank you so much for your kind feedback! We're glad you found our website easy to use and that your order arrived quickly. We're delighted to hear you're happy with your purchase. Enjoy!
Best Regards,
Smallbee
Excellent Customer Service.
I purchased an electric fire for my media wall but realised it was too big before it had been dispatched. It was too late to cancel my order, so ordered the correct size and contacted customer service to arrange a return. The courier company was terrible and it took 3 weeks for them to collect my order but the customer support from Smallbee has been excellent. They have responded to every query and followed up on everything that I’ve needed them to. Customer service is always key in online transactions and Smallbee are doing a great job at this.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Alia Zakir,
Thank you so much for taking the time to share your experience and for your kind words about our customer service.
We’re really sorry for the inconvenience caused by the courier delay, and we completely understand how frustrating that must have been. While the collection took longer than expected, we’re very pleased to hear that our support team was able to assist you promptly and follow up on everything you needed.
At Smallbee, we truly believe that good customer service is essential, especially with online purchases, and your feedback means a great deal to us.
Thank you again for your patience and support — we’re always here if you need any further help.
Best Regards,
Smallbee
Smallbee have been amazing from start…
Smallbee have been amazing from start to delivery. We had issues with their original courier but Smallbee helped resolve it quickly and we received our package.
9. januar 2026
Svar fra smallbee.co.uk
Dear Mr Alan Newton,
Thank you so much for your kind feedback!
We’re really glad to hear that everything worked out in the end and that we were able to resolve the courier issue quickly for you.
Your patience and understanding mean a lot to us. If you need any help in the future, please don’t hesitate to get in touch. Enjoy your purchase!
Best Regards,
Smallbee
Very pleased
Our electric fireplace arrived in few days. It was well packed and delivered.
It is super easy to install and looks beautiful in our home. You see all the imitation fireplaces looking pathetic but this one has a good “flame”, many options to chose, timer etc.
9. januar 2026
Svar fra smallbee.co.uk
Dear Andrea S,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that your electric fireplace arrived quickly, was easy to install, and looks beautiful in your home. It’s especially great to know you’re happy with the flame effect and the different features.
Enjoy the warmth and ambience, and thank you again for choosing us!
Best Regards,
Smallbee
So pleased with my fire
So pleased with my fire. Excellent value for money . Quick delivery and kept informed of delivery
6. januar 2026
Svar fra smallbee.co.uk
Dear Alan Wells,
Thank you very much for your lovely feedback! We’re delighted to hear that you’re pleased with your fire and found it to be excellent value for money. It’s also great to know the delivery was quick and well communicated. Enjoy your purchase, and please don’t hesitate to contact us if you need any assistance in the future.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Paula,
We really appreciate your kind words! It’s great to hear that your order arrived quickly and that you’re happy with the product. Enjoy, and we hope to serve you again soon!
Best Regards,
Smallbee
The whole process and quality of goods…
The whole process and quality of goods was excellent
29. desember 2025
Svar fra smallbee.co.uk
Dear Centaurus Furniture,
Thank you very much for your kind feedback! We’re delighted to hear that you were happy with both the overall process and the quality of the goods. Your support truly means a lot to us. We look forward to serving you again in the future.
Best Regards,
Smallbee
Great company
Had problem with fire, contacted company fantastic customer service dealt with the issue straight away would definitely recommend this company
29. november 2025
Svar fra smallbee.co.uk
Dear Marisa,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
If you experience any issues with noise or heating performance, we kindly encourage you to contact our customer service team directly. We are always happy to review the situation and offer assistance or solutions where possible.
Please feel free to reach out to us via email, and we’ll be glad to help.
Best Regards,
Smallbee
Unreliable and you can’t talk to anyone.
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th. All in all terrible from start to finish. Sent them multiple emails over the course of 3 weeks asking for someone to please call me and not email. They won’t. Just send you another email the following day.
19. november 2025
Svar fra smallbee.co.uk
Dear Saffy Yousaf,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, two items were damaged while in transit and held at the courier’s delivery depot, which regrettably caused delays beyond our control. We fully appreciate the inconvenience this caused and how it impacted your planned installation.
Regarding communication, we apologise for any frustration caused. At present, our customer support is handled via email only, and we’re sorry if this was not made clear to you earlier. While we don’t offer phone support, our team aims to respond as quickly and clearly as possible via email so that all queries can be properly tracked and resolved.
We sincerely regret that this experience fell short of expectations and appreciate you taking the time to share your feedback.
Best Regards,
Smallbee
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