Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
The fire is excellent, looks really really good in our new media wall unit. Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of comm... Vis mer
Selskapet har svart
Placed an order for a media wall fire on Nov 18th, 2 items received cracked into DX’s delivery depot resulted in my media wall build having to be cancelled which was booked months earlier for Dec 5th.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Kontaktopplysninger
Storbritannia
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Enestående
338 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This was a great company to deal with
This was a great company to deal with, and fast delivery service.
I just fitted the fire this weekend and very please with quality of the fire, and at a great price.
24. februar 2026
Svar fra smallbee.co.uk
Dear Rab Cannop,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the fire and our fast delivery service. Your feedback really means a lot to us. Enjoy your new fire!
Best Regards,
Smallbee
I can only comment on the delivery…
I can only comment on the delivery because the product has not been fitted yet but we received it within 2 days of ordering & it looks great.
24. februar 2026
Svar fra smallbee.co.uk
Dear Trent Irvin,
Thank you for your feedback! We’re glad to hear that your order arrived so quickly and that you’re happy with how it looks. We hope you enjoy fitting it and using your new fire.
Best Regards,
Smallbee
Fire was damaged wen arrived sent out a…
Fire was damaged wen arrived sent out a new one they were very helpful and accomidating
20. februar 2026
Svar fra smallbee.co.uk
Dear Alison,
Thank you for your lovely review! We’re sorry about the initial issue, but we’re really pleased we could get a replacement to you quickly. Your kind words about our team mean a lot to us. We hope you enjoy your new fire and look forward to serving you again!
Best Regards,
Smallbee
I would highly recommend this company
I would highly recommend this company. A VERY helpful proffesional customer service with a speedy and respectful delivery.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Kevin Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service and delivery. We look forward to serving you again soon!
Best Regards,
Smallbee
Beautiful made cupboard lovely colour…
Beautiful made cupboard lovely colour and well made
16. februar 2026
Svar fra smallbee.co.uk
Dear Lisa Parsons,
Thank you for your kind review! We're so pleased to hear that you love the cupboard and its colour. Your satisfaction means a lot to us, and we hope to serve you again soon.
Best Regards,
Smallbee
Proffesional
25. februar 2026
Svar fra smallbee.co.uk
Dear Mr Saywell,
Thank you for your feedback! We’re pleased to know you had a professional experience with us. We look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Found a suitable fire from the good…
Found a suitable fire from the good choice on the website, purchased it with a discount! Delivered within the week on the day promised. Can’t say better than that.
25. februar 2026
Svar fra smallbee.co.uk
Dear John,
Thank you for your wonderful feedback! We're delighted to hear that you found a suitable fireplace from the wide selection on our website and were able to enjoy a discount. It's great to know that the delivery arrived as promised. We truly appreciate your support and look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Quick delivery and beautiful fire…
Quick delivery and beautiful fire especially the price
24. februar 2026
Svar fra smallbee.co.uk
Dear Bryan Sellers,
Thank you for your lovely feedback! We're glad you’re happy with the quick delivery and the beautiful fireplace at a great price. We look forward to welcoming you back again.
Best Regards,
Smallbee
A beautiful fire at a really good price
23. februar 2026
Svar fra smallbee.co.uk
Dear Katharine Chard,
Thank you for your wonderful review! We're thrilled that you love the fireplace and feel it’s great value. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
SCAM COMPANY!!
SCAM COMPANY!!! Beware people DONT order from this company or their other website HAO Direct. I placed an order which they claim is out of stock so the orders were cancelled and I paid using Klarna and the company claims they refunded me to a stripe account that doesn't belong to me. It was my first time hearing what stripe is. Done my research it's all a big SCAM!! People beware.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Sohail K,
We are sorry to see your review and would like to clarify the situation, as the information mentioned does not match the order records in our system.
After checking the order placed on our website, the payment was made using a Visa card ending in 3897 via Apple Pay, and the transaction was securely processed through Stripe, which is a widely used and trusted payment processing platform.
However, the screenshot you provided shows a different card ending in 9121, and the transaction status appears as “Payments paused.” Based on this information, the payment shown in your screenshot does not correspond with the payment details recorded for this order.
We therefore recommend contacting the bank associated with the card ending in 9121 to verify the payment status. If the payment has been successfully processed, please kindly provide the transaction ID, and we will gladly investigate this further.
Regarding the payment you mentioned related to HAO Direct, we recommend contacting that company directly to confirm the transaction details, as we are unable to access or verify payments made through other websites.
We take accusations such as “scam” very seriously. Our company operates transparently and processes all payments through secure payment providers. If you believe there has been any misunderstanding, we would be more than happy to assist you in resolving this matter.
Best Regards,
Smallbee
Lovely fire .. fast delivery
Fire is really nice with different display options. Delivered quickly & well packaged.
19. februar 2026
Svar fra smallbee.co.uk
Dear Douglas Discombe,
Thank you for your kind feedback! We're so pleased to hear that you like the fire and its display options. It's also great to know that the delivery was quick and the item arrived well packaged. We hope you enjoy it for many cosy moments at home!
Best Regards,
Smallbee
Great Product and Service
Prompt delivery service. Fantastic product which is now installed and beyond our expectations, looks great, cosy and warm. Thank You.
29. januar 2026
Svar fra smallbee.co.uk
Dear Stephen Devitt,
Thank you for your lovely review! We’re so pleased to hear everything arrived promptly and that you’re enjoying your new fireplace. Knowing it looks great and adds warmth and comfort to your home means a lot to us. Thank you again for your kind words and support!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Anna Conway,
Thank you for your fantastic feedback!
We’re so pleased to hear that you’re happy with the fire, the speedy delivery, and the great value.
It’s wonderful to know it met your expectations — we hope it brings warmth and comfort to your home!
Best Regards,
Smallbee
How long it took keeping me informed…
How long it took keeping me informed at all times. Give me a 2 hour window just great communication
16. februar 2026
Svar fra smallbee.co.uk
Dear Mrs Booth,
Thank you for your lovely review! We're delighted that you were kept updated at all times and that the 2-hour delivery window worked well for you. Providing clear and reliable communication is something we always aim for, so your feedback means a lot to us. Thanks again for choosing us!
Best Regards,
Smallbee
Great product and customer service
Great product and customer service, despite having no phone contact number
15. februar 2026
Svar fra smallbee.co.uk
Dear David Hamman,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’re happy with both the product and our customer service. Providing helpful and efficient support is always our priority.
While we currently do not offer phone support, our customer service team is always available via email and online messaging, and we aim to respond as quickly as possible to ensure every enquiry is handled properly and thoroughly.
Thank you again for your support — it truly means a lot to us.
Best Regards,
Smallbee
DO NOT BUY THEIR PRODUCTS FROM OTHER…
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT.
They offer zero support for THEIR products if bought from other companies.
Our remote was accidentally thrown out during installation and they refused to help in replacing it. I suspect it is because they don’t actually have any accessories in stock. Which means if you lose your remote you have a fire that is now manual switch or nothing. No luck finding one on Amazon or eBay either.
Luckily I only bought one of their cheap ones for a property refurb, I now have a brand new £150 fire that is going in the bin.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Ryan Chrimes,
We’re very sorry to hear about your experience and understand how frustrating it must be to misplace the remote during installation.
We would like to clarify that your purchase was made through Debenhams rather than our Smallbee store. As different retailers manage their own orders, payments, and after-sales policies, replacement parts and warranty support are usually handled by the retailer where the item was purchased.
This is not a matter of refusing support, nor is it due to a lack of accessories in stock. It is simply because we are unable to directly access or manage orders placed through third-party retailers.
That said, we genuinely regret the inconvenience this has caused. If you could kindly contact Debenhams’ customer service team, they should be able to assist you further regarding replacement options.
We truly appreciate your feedback and are sorry this situation has led to disappointment.
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear Customer,
Thank you so much for your kind review!
We’re delighted to hear that your fire arrived quickly, was well packaged, and that you’re happy with it.
Your feedback truly means a lot to us. We hope it brings warmth and a lovely atmosphere to your home!
Best Regards,
Smallbee
NO CONFIRMATION NO CUSTOMER CARE OR CONTACT
ORDERED A FIRE ON 23RD FEBRUARY, NO EMAIL CONFIRMATION WAS SENT TRIED TO EMAIL CHAT AND SEND MESSAGE ON FACEBOOK AND NO ONE CAME BACK TO ME, AFTER READING ALL THE FEEDBACK I THOUGHT THIS WAS A GOOD COMPANY BE CAREFULL!! NO CONTACT NUMBER SO NO WAY OF CHECKING THE ORDER
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra smallbee.co.uk
Dear Dawn Clarke,
Thank you for your feedback.
We’re very sorry to hear about your experience and the frustration this has caused.
After carefully checking our system, we can confirm that an order confirmation email was automatically sent to the email address provided at the time of purchase, and a dispatch confirmation email was also sent once the item was shipped. However, we noticed that the email address used to place the order is different from the one used to contact us, which may be why the confirmation emails were not received or located. We would kindly suggest checking the inbox (including spam/junk folder) of the email address used when placing the order.
We can also confirm that your order has now been dispatched. The estimated delivery timeframe is 3–7 working days, and we kindly ask for your patience while it is in transit.
We truly apologise for any inconvenience caused and appreciate you bringing this to our attention. If you would like us to resend the confirmation details or provide further updates, please feel free to contact us with your order details, and we’ll be happy to assist you.
Best Regards,
Smallbee
Delivery on time
Delivery on time
Well packaged to protect fire
Works just as it should we like ease of use and total effects
21. januar 2026
Svar fra smallbee.co.uk
Dear David Clark,
Thank you so much for your wonderful review!
We’re delighted to hear that the delivery was on time, the fire was well packaged, and that you're happy with how it works.
It’s great to know you’re enjoying the ease of use and the overall effects.
We truly appreciate your support!
Best Regards,
Smallbee
Svar fra smallbee.co.uk
Dear David H,
Thank you for your kind feedback regarding the delivery — we’re pleased to know it arrived safely.
We hope the installation goes smoothly. If you need any help during setup, please don’t hesitate to reach out. Once it’s installed and you’ve had a chance to use it, we’d really appreciate it if you could share your experience with us.
Best Regards,
Smallbee
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