SKY Anmeldelser 217

terrible experiencia con estos tipos, sus pantallas del aeropuerto no se actualizan correctamente, por ende me hicieron perder mi vuelo. Al comunicarme con ellos para buscar una solucion, se lavaron las manos y me hicieron pagar otro vuelo al día siguiente. Me dejaron durmiendo en el suelo del aeropuerto esperando, no me dieron voucher de comida ni nada. ¿que tipo de empresa es esta? espero las autoridades legales locales la denuncien por malos tratos a sus clientes

Ojalá se pudiera poner cero estrellas, pues es lo que merecen, son una aerolínea horrible, como lamento haber viajado con ellos.
Partiendo por el mal funcionamiento de la app, jamás logré cargar mi vuelo.
Luego retraso en salida de vuelo de casi 2 horas, sin ninguna explicación. Lo más probable por baja venta mezclaron 2 vuelos en uno.
Por los atrasos perdí conección, no se hacen cargo de nada, no te reubican en otro vuelo, no te dan comida, nada de nada. En buenos aires no tienen counter, ni siquiera alguna oficina compartida donde atender. Si tienes un problema noche mala suerte debes esperar al otro día cuando la gente por chat está trabajando. Un desastre total.... Mal el gobierno de chile que no les quita la licencia para operar.

Mia moglie è disabile. Ho richiesto l'assistenza speciale per lei per i voli da Puerto Natales a Santiago del Cile e da Santiago del Cile a Rio de Janeiro. Accordata. Alla prova dei fatti si sono scusati, ma non hanno provveduto a niente. Nel secondo viaggio ci hanno fatto aspettare fino alla fine dell'operazione d'imbarco (eravamo nel primo gruppo) per dirci che li dispiaceva molto, ma che dovevamo arrangiarci. Mai capitato. Se siete o avete disabili evitale con cura.

This is the worst airline I have flown. From the check in to the boarding to the in flight service.

No compren pasajes aéreos en Sky!!! Muy mala experiencia, compramos dos pasajes aéreos y desde el día anterior fue imposible realizar el check-in, ya que el sistema daba error de forma permanente. Al presentarnos en el aeropuerto, la aerolínea informó que solo había un asiento disponible debido a la sobreventa. Ante esta situación, y sin una solución razonable para viajar juntos en un vuelo directo, nos vimos obligados a comprar pasajes en otra aerolínea para no perder el viaje. Lo único que nos quieren reintegrar es la tasa de embarque (USD30), tratando la situación como si hubiera sido una cancelación voluntaria, cuando en realidad fue una denegación de embarque por responsabilidad exclusiva de la aerolínea. Falta de responsabilidad, mal manejo del problema y cero consideración por parte del pasajero. No recomiendo esta aerolínea!!!

DO NOT BOOK THIS AIRLINE!!!!

Especially don’t talk to this woman… CAROLINE GONAZALES who is standing up in the she is at the Lima airport… and the woman next to her who laughed to our faces when we claimed we purchased and have a right to a carry on. She said we have to pay her. This is after 20 minutes of her being slow to begin with. Then she LAUGHED again when we said we needed to go cusco for doctor appointment because my wife has a miscarriage. She said we are unfit to travel. No documentation supported we couldn’t go but all of a sudden she’s a “doctor” Girl- who tf are you?

That woman probably knows nothing of being pregnant.. and she’s a disgrace to the airline. We couldn’t board and wouldn’t give us our suitcases back after a couple hours. She didn’t care.

SHE LIED by the way that she talked to the supervisor and said HE said we couldn’t go. THAT MAN ADMITTED HE KNEW NOTHING OF THIS. She’s a liar.

Give us our money back. We want compensation for putting us through this distress and not letting us board and making us pay after we already paid for our carry on. Ew.

Si pudiera darle estrellas en negativo, se las daría sin pensarlo. La peor experiencia que he tenido. Ofrecen servicios que no tienen y luego no dan ni media solución.
Imposible contactarlos telefonicamente, únicamente por chat.

Worst airline I have ever flown with. As a family of four with two young children, we booked four seats together in row 28, and this was confirmed via email. Then a few weeks before the flight, they emailed to say that our two young children had been moved to row 12. Seriously, they split us up and put our two young kids on the other side of the aircraft. What’s the point of booking and paying for seats if they don’t honour it? And how is it ethical to seperate children from their families. I tried to get this fixed with Sky but they have zero internet in resolving it and zero compassion. I fly regularly and have never encountered such vile treatment from an airline. Never again with Sky

In the process of seeing how much of the initial value I would be returned if I filed a refund claim, I accidentally filled it out online. Not once, did I see or find the value for how much money would be refunded for the two plane tickets I bought.Only at the end, when it was too late, did I see the value. I would be refunded $36.06 for plane tickets that cost me $386.58. I ended up losing 90% of value of the plane tickets. I contacted customer service, hoping to find a solution. Who would be happy about losing so much money? I was more than willing to pay more money and move the date of the plane ticket, only to be informed that nothing could be done. In my opinion, it seems like Sky Airlines has predatory business practices. I searched online and it seems others have similar experiences. Be careful.

In a recent experience SKY AIRLINE delivers better customer support than AIR FRANCE, even if I am a Sky Team member travelling in business class.

The difference is that there are processes with SKY when with AIR FRANCE, you are facing staff who mostly do not care and therefore the support would only be idiosyncratic.

On December 13, our luggage did not make the connection between Aerolinas Argentinas and SKY in Buenos Aires. We filed a report with SKY Lost and Found in Santiago.
Unfortunately since they thought they could retrieve our luggage before our Business Class flight back to Paris with AIR FRANCE, they indicated Santiago as the Airport and our hotel as our address.
Unfortunately again, the luggage could not make the Air France flight on the 14th but was sent on the 15th flight to Paris.
On arrival in Paris CDG on the 14th, I went to the Air France Luggage Counter to inform them of the problem and asked them to take note of my contacts (phone number and email).
But, since the luggage was lost by SKY in the AIR FRANCE system the information were showing Santiago as the delivery airport and the hotel in Santiago as our address.

Therefore, despite the hundred of phone calls with AIR FRANCE Lost and Found department, where nobody cares, telling me it was SKY responsibility, the luggage arrived in Paris CDG on the 16th (we were following it with a tracker) but was sent back to Santiago.

It was there that the miracle occurs.

SKY Lost and Found in Santiago responded to my messages, managed to send the luggage on the December 18th AIR FRANCE flight to Paris after changing the delivery information in the system (connecting to the AIR FRANCE system, I could see it when AIR FRANCE Lost and Found did not even care looking).

On the 19th, I managed to retrieve my luggage in Paris CDG.
However, it was very difficult with almost no support from AIR FRANCE Baggage Staff at Paris CDG, but this is another story that will be the object of my review of AIR FRANCE Service.

El trato es hostil ,y buscan cualquier detalle minúsculo para cobra excedentes.Al pasajero las azafatas en el aeropuerto lo tratan mal

Pesima.. No hay otra palabra. Muy poco personal que se retira del aeropuerto y ya no tienes donde reclamar

SKY AIRLINES IS THE WORST AIRLINE I HAVE EVER DEALT WITH — DO NOT BOOK WITH THEM UNDER ANY CIRCUMSTANCE.
This company is a COMPLETE DISASTER. The staff is unbelievably rude, untrained, and acts like they’re doing you a favor just by existing. They overbook flights, overcharge for everything, and their “low-cost” marketing is a straight-up joke.
Their website is PURPOSELY BROKEN so you’re forced to buy luggage at the airport for DOUBLE OR TRIPLE THE PRICE. It’s a SCAM, and they know exactly what they’re doing.
Because of the insane stress and chaos SKY created, I had a full anxiety attack right there at the airport — and SKY DID NOTHING.
NO HELP. NO MEDICAL ASSISTANCE. NOT EVEN BASIC HUMAN DECENCY.
Passengers — NOT THE STAFF — were the only ones who helped me. SKY literally watched and didn’t care.
The boarding process is a circus, the staff behaves like everything is your fault, and the cabin itself is a nightmare.
THE PLANE WAS HOT — NO AC, NO AIRFLOW — IT FELT UNSAFE AND MISERABLE.
SKY AIRLINES DOES NOT CARE ABOUT YOU. NOT YOUR SAFETY. NOT YOUR HEALTH. NOT YOUR MONEY. NOTHING.
THIS AIRLINE SHOULD NOT BE OPERATING. IT IS A COMPLETE SCAM, A STRESS TRAP, AND A WASTE OF MONEY.
SAVE YOURSELF THE NIGHTMARE — DO NOT FLY SKY AIRLINES.

Funcionan realmente pésimo. El aeropuerto el tepual estaba colapsado porque es chico.
Nos dejaron abajo a varios pasajeros. Pero cuando a uno lo reprograman o reagendan, uno tiene que pacientemente esperar. Cero de adaptarse al contexto y las fechas en que muchas personas viajan. En regiones funcionan pésimo, la única solución para reagendar o COMPRAR otro pasaje por este caso es a través de un contact center que NUNCA contestaron.
No me vuelvo a subir con esta agencia, una vergüenza el servicio al cliente.

Nie wieder!!! Ich kann mich allen negativen Bewertungen anschließen.

Mi experiencia fue algo normal, estaba lo necesario y básico en el servicio. No había muchas cosas que hacer en el lado de entretenimiento y la atención al cliente es algo descuidada. Ojalá la proxima vez que viaje sea algo más disfrutable

Sky tiene puntos buenos y puntos negativos importantes, el vuelo en general bien lo esperaba en algo barato, pero la atención al cliente es mejorable, descuido en la limpieza del baño y la entretención es casi nula. Sinceramente es buena para lo que ofrece pero en calidad necesita mejorar mucho

Achtung!!!!
Schrottairline, Flugausfälle an der Tagesordnung....Reklamationen werden nicht ernsthaft bearbeitet ...und und und!!!!
Verdienen eigentlich null Sterne!!!

NUNCA ACEPTEN VOUCHER A CAMBIO DE COMPENSACION ECONOMICA POR HABERLES ROTO LA MALETA.

EN MAYO DEL 2025 ME ROMPIERON UNA MALETA (GRANDE Y CARA) EN ESE MOMENTO ME OFRECIERON 100MIL PESOS O UN VOUCHER DE 180 MIL.
COMO LOS 100 MIL NO CUBRIAN EL COSTO REAL DE LA MALETA ACEPTE EL VOUCHER...
DESDE ENTONCES LLEVO INTENTANDO PODER CANJEARLO PERO NO HAY CASO. HE BORRADO COOKIES, HE USADO OTROS DISPOSITIVOS...PERO NADA... NADIE ME DA SOLUCION. SON REALMENTE INOPERANTES.
NO OBSTANTE, GENERALMENTE LA TRIPULACION Y LOS DEL DESK DEL AEROPUERTO (QUE SON EMPRESA EXTERNA) SON BASTANTE BIEN.
NO SE COMO PUDIERON GANAR EL PREMIO DE MEJOR AEROLINEA LOW COST.
NO ACEPTEN NUNCA UN VOUCHER ! LO PEOR SKY AIRLINE

Appalling business practices. I purchased a fully refundable flight, which I ended up needing to cancel. At first they told me I would only get the taxes back, then when I pointed out that it was fully refundable they put me on hold for about 20 minutes and returned to tell me it was refundable EXCEPT for the taxes, which is obviously total nonsense if taxes are refundable on a non-refundable flight! In any case, two months later the refund has not materialised and I have had to resort to going through my credit card company to recoup this charge.