JetSMART Anmeldelser 581

Jeg ville ændre sædevalg på JetSmarts hjemmeside hvor der blev vist priser på ændringen i CLP (colombian pesos). Når jeg har trykket på “betal” blev jeg trykket i USD! Det er jo et tyveri !

Kundeservicen svarer ikke.

Flight JA3825 (Florianópolis – Buenos Aires EZE, February 17) was delayed approximately 5 hours due to operational reasons confirmed by the airline itself.

Following the delay, only lunch was offered. We subsequently filed a formal complaint requesting reasonable compensation due to the significant delay. After several weeks, multiple follow-ups, and a complaint to ANAC (the Brazilian Civil Aviation Authority), JetSMART's final response was that no compensation was due because "the flight was boarded normally" and that by boarding, we accepted the company's policies.

We understand that this position is not in accordance with Brazilian passenger protection regulations (ANAC Resolution 400), especially considering the prolonged delay due to operational reasons under the airline's control.

In other words: a delay of approximately 5 hours due to the airline's operational issues, and the final position is that there is no compensation whatsoever.

I am sharing this experience so that other travelers understand the terrible experience I have had with this airline. If you can try to use another one, as you'll probably have a better experience if something were to go wrong with the flight 🩵

Estuve de viaje en Colombia una semana y tuve el placer de poder viajar con JetSmart desde Bogotá a Medellín y Cartagena, y la verdad es que da gusto viajar con ellos: aviones nuevos, tripulación amable y servicial (te cuentan un dato curioso sobre el diseño del animal de la cola del avión) y puntualidad. Me atrevo a decir que son la mejor aerolínea de bajo coste de toda Latinoamérica.

If I could do 0 stars I would. Garbage airline. No entertainment during flight, boarding process is terrible and super strict baggage policies. Taken off time was an hour late. Sitting on the plane for an hour just waiting to take off. WILL NEVER FLY JETSMART AGAIN

JET GO NO EXISTE!! Nunca conseguí un vuelo y pagué por todo un año!!
Intenté pagar maleta on line y no me permitió el sistema y pagué casi el doble en aeropuerto!! el precio que publican para maleta en internet es diferente del que cobran!
ES CARÍSIMA, a veces, más cara que Aerolíneas Argentinas; no sé qué tiene de low cost!!!
LA ELEGIRÍA NUEVAMENTE SOLO PORQUE ES PUNTUSL CON HORARIO y, a veces, adelanta vuelo en aire para arribar antes a destino

Desastre la atención de la gente que hace el preembarque, te gritan cuando el vuelo llevaba 2 hs demorado.
De regreso lo mismo 2 hs de vuelo demorado.

A los cinco minutos que compre el pasaje, me di cuenta que había cometido un error y debia volar otro día. Inmediatamente traté de cambiarlo.
Imposible, no podés cambiarlo. Llenas una solicitud para el cambio y te dicen que te van a llamar dentro de las 48hs y jamas me llamaron. Conclusión: perdí todo.

Super not punctual airline! We had 3 different flights with hem in Argentina anda of them being late for 3 hours at least!

Esta aerolínea es de lo peor , cancelan vuelo y colocan horarios a su antojo, no atienden las peticiones y toca aceptar el cambio que a Jestmart le parece. No compren aquí, evítese un dolor de cabeza qué ya yo me lo gane.Me cambiaron el horario del vuelo a las 10 p.m porque sí.

Vol décalé de plusieurs heures et incompatible avec l'organisation de mon voyage.
Demande de remboursement demandée dans la foulée. Il est noté que la compagnie se réserve le droit d'effectuer le remboursement quand bon leur semble.

Cela fait plus de 2 mois que la demande de remboursement a été effectuée, et toujours aucun remboursement.

Quelle bande d'escrocs !!

La verdad las reseñas me dieron miedo y no sabía si comprar el pasaje,pero tenía que dejar mi reseña, porque desde el check in y la señorita que nos atendió con tanta paciencia y amabilidad, hasta el aterrizaje fue excelente el servicio, a tiempo y sin demoras, al contrario llegamos 10' antes. Gracias por la grata sorpresa que me llevé y obviamente viajaré de nuevo.

Non voglio neanche soffermarmi troppo.. servizio da cani

Maltrato en el counter de Aeroparque en Buenos Aires. Me trataron de ignorante y de mentiroso. La página no funcionaba para hacer el checkin y a pesar de mostrar captura no cedieron en su intento de cobrar por algo que falla en su página web. Una total falta de respeto al usuario.

Nos fueron retrasando el vuelo de las 2pm y se retrasó hasta las 10:16pm y encima los boletos que se habían comprado nos lo pusieron todos separados, el equipaje de no ser una mochila, conque lleves algo más aunque sea maleta pequeña te la cobran, los aviones y el vuelo en buenas condiciones, pero el trato al cliente, de lo mas nefasto

Mi número de caso es 43154847616 con JetSMART. Compré un tiquete desde Medellín- san Andrés y san Andrés Medellín. Compré una maleta aparte de cabina por un valor de 81.250 COP lo cual no tuve inconveniente partiendo desde Medellín. Al salir de san Andrés no me permitieron llevar el mismo equipaje y me cobraron de más un valor por 105.000 COP lo cual me dijeron que el valor por 81.250 COP se me reembolsarían, lo cual ha transcurrido casi un mes sin respuesta alguna, los he intentado localizar por su su página web, correo electrónico sin encontrar solución.

En el aeropuerto de San Andrés me cobraron un excedente argumentando que mi maleta correspondía a equipaje de bodega y no de cabina. Sin embargo, en el vuelo Medellín – San Andrés no tuve ningún inconveniente con el mismo equipaje.

Cabe aclarar que llevé mi maleta teniendo en cuenta las medidas establecidas por JetSMART para equipaje de cabina. Aun así, al momento del regreso me informaron que no cumplía con dichas medidas, razón por la cual realizaron el cobro adicional.

I normally don’t take the time to write negative reviews, but this experience absolutely deserves one.

I traveled on JetSMART flight 5452 from San Andrés to Bogotá, and it was one of the worst travel experiences I’ve had.

We followed all the rules—checked in early and only brought personal items. We even paid in advance because my husband’s backpack didn’t fit the bin, yet we were still charged additional fees ($30.49 and $28.83). It felt excessive and misleading.

At the airport, dozens of passengers were sitting on the floor with no communication from staff. We had to rely on other passengers to find out the flight was first canceled, then delayed until around 3:00 AM. No announcements, no guidance—just confusion. This included families, elderly passengers, and people with disabilities waiting in a hot, crowded space.

When we asked for help due to our connection with American Airlines, we were told to figure it out ourselves. No assistance was provided.

The situation became even more unacceptable when they tried to assign shared hotel rooms with strangers. I was traveling with my daughter and was expected to share a room with unknown men. Completely inappropriate.

We later learned the flight had likely been oversold, leaving around 60 passengers stranded. In the end, we had to purchase last-minute tickets with LATAM Airlines at three times the cost just to make our connection.

Some passengers were given food, while others—like us—received nothing after waiting for hours.

Trying to get help afterward has been just as frustrating. There are no real online options, and the phone numbers provided are unhelpful. We were told we’d hear back within 72 hours—it’s been over a week and nothing.

I strongly recommend avoiding JetSMART if you have any other option. The lack of communication, organization, and basic customer care is unacceptable.

I would give them a 0 if possible. We were booked on a flight from Cusco to Lima yesterday for11:45 am departure. Got to their counter at 9am to check in. Rep showed up about 9:45 only to tell people waiting in line that the flight left at 7am. No notification was sent to us, our travel agent or Exoticca. We were told to come back at 6pm and they would see if we could get on the 8pm flight and he proceeded to walk away.
WHAT CUSTOMER SERVICE!!!
Thank goodness for our agent and Exoticca. They managed to get us on Sky Airlines next flight out. Great service.

Would never recommend anyone use Jet Smart!!

Vol déplacé de 4 h de la veille au lendemain (découvert lors du Check in, aucun mail d’information) puis 4h de retard

1 star — by far the worst flight experience I have ever had

I would strongly advise other travellers to avoid JetSMART.

My friend and I bought flexible tickets because we wanted peace of mind in case our plans changed. Instead, it made our trip far more stressful and cost us around 10 hours of hassle.

We changed our Lima to Cusco flights only minutes apart and onto the same new flight. Even so, I was charged around £25 to change mine, while my friend was charged about £1 for his. Nobody at the airport could explain why, even though we had booked the same type of ticket and made the change at almost the same time.

The biggest problem was the payment system. Our booking showed a pending payment, but JetSMART staff kept telling us they could not do anything while the payment was pending. At the same time, they could not actually help us complete the payment either. The payment would not go through on my phone, my friend’s phone, or his tablet. We spent around two hours trying to call one day, then another hour the next day, without getting through. After that, we still had to go to the airport and spend about five hours there trying to sort it out.

The airport staff told us the payment had to be completed through the website, but the website was exactly what was not working. In the end, the only reason we managed to complete the payment at all was because one of the women working at the airport kindly lent us her own phone, and somehow it finally worked there.

Without that, we would likely have lost both our original flight and the changed flight because of a payment issue that JetSMART seemed unable to resolve.

This was not a small inconvenience. It was hours of stress, confusion, contradictory information, and wasted holiday time. A flexible ticket was supposed to make our trip easier. It did the exact opposite.

For comparison, I later flew SKY Airline from Cusco back to Lima and the experience was smooth and easy.

Please save yourself the stress and book with another airline.

Jetsmart en un vuelo de escala me cobró una maleta en puerta de embarque que cumplía las medidas establecidas en su página web. Siendo este un vuelo de escala nacional en colombia, bogotá, y que previamente habiamos llegado de Chile, donde en ningún momento nos indicaron que nuestro equipaje de mano "no cumplia las caracteristicas", luego de haber pagado 100 dolares para poder llegar a nuestro destino final, Santa Marta. Durante mi viaje en destino me dediqué a revisar el detalle de caracteristicas de bolso de mano, y la misma página web de Jetsmart indicaba que manillas y ruedas, mientras estuvieran dentro de las medidas, era considerado "incluido". Este cobro fue realizado por la supervisora del terminal 2 de bogotá, el día 8 de Marzo, mientras que en otras puertas de embarque de la misma aerolinea, compañeros de trabajo de la misma linea, les preguntamos si se debia cobrar el equipaje y nos decian que entraba en incluido. Tengo fotos, videos de todo esto, e incluso nombre de la señorita que me cobró, la respuesta de la aerolinea fué un cupón miserable de 20 dolares, siendo que el cobro fue de 110 dolares. A todo esto sumarle que nuestro primer vuelo, Stgo de Chile a Medellin (Escala original) lo atrasaron 16 horas, sin compesación alguna. Totalmente horrible todo.