Reclamacion 10082634353. He comprado unos cascos hace 2 meses y ya no funcionan. Y ademas no lo he usado mucho. Basicamente, solo se pueden abrir reclamaciones, no comunican, no hay email. Lo unico qu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Es war ein längerer Chat, aber zuerst der Chat assistant hatte mir bereits beim Versand geholfen, und anschließend Mark im Support für die weitere Retoure Abwicklung und der Rückerstattung. Es hatte... Vis mer
Selskapet har svart
Product binnen skullcandy psh anc, dramatisch slecht geluid ook met bijstellen via de app zeer mager geluid. Mijn oude ear in "vert" van skullcandy uit 2020 was daarentegen wel goed. Probeer het ter... Vis mer
Selskapet har svart
Heb de ANC2 gekocht voor 189 euro bij een audio speciaalzaak in Sittard. Geluidskwaliteit in de verste verte geen hifi. En dat had ik wel verwacht voor die prijs. Blijkbaar betaal je voor... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Skullcandy makes the sickest headphones, earphones & portable speakers on the market. Hear the difference today.
Kontaktopplysninger
2,6
Under middels
218 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic Products and even better customer service!
I've purchased quite a few skullcandy earphones over the past number of years and for the first time, I actually had an issue with one earbud not working and Diem in customer service sorted everything out! Really professional, empathetic and efficient. Would definitely continue to shop at Skullcandy!
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thank you for taking the time to share your review with us. Keep on rockin' Skullcandy!
Rond uit geen service
Rond uit geen service. Is het geld eenmaal binnen dan hoor je niets meer!!!!
Typisch Amerikaans, geld verdiend over andermans rug en vervolgens niets meer van je laten horen. Mijn zoon heeft twee van die achterlijk dure oortjes gekocht waarvan een retour gestuurd moet worden. Het is toch een godsgeklaag dat ze zich zo opstellen. Een stel oplichters om kinderen hun geld zo af te troggelen. TROEP is het NIET DOEN!!!!!
Aanvulling:
Ik heb dus wel een nette reactie gekregen via deze website. Ze hebben geen contact gezocht of een mail gezonden. I Ben weer verwezen naar dezelfde pagina. Geen telefonisch contact NIETS. En weer krijg ik dus dezelfde melding op de pagina: Deze pagina is niet bereikbaar ... of
De verbinding is opnieuw ingesteld. "Deze pagina is niet bereikbaar". En als het lukt dan kijg ik vervolgens een andere Melding: "There was an error processing your request. Please refresh this page and try again."
Ik heb de verbinding een paar keer opnieuw ingesteld.
Menselijk contact 0,0. Allen een Chatbot die ook niet veel voorstelt. Leuk zo'n chatbot, maar dan moet het wel werken. Blijft dus gewoon hetzelfde GEEN SERVICE!!!!
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hoi Robertino,
Het spijt ons enorm te horen over je ervaring en de frustratie die dit bij jou en je zoon heeft veroorzaakt. Dat is niet hoe we willen dat iemand zich voelt na een aankoop bij ons.
We willen dit graag rechtzetten en je zo snel mogelijk helpen met de retourzending. Zou je je bestelgegevens willen doorgeven aan onze klantenservice via contact.skullcandy.com? We zorgen ervoor dat de retourzending prioriteit krijgt, zodat we de oordopjes van je zoon goed kunnen behandelen.
We stellen het op prijs dat je de tijd hebt genomen om deze feedback te delen en we doen er alles aan om dit voor je op te lossen.
2 weeks in my Skullcandy SLYR…
2 weeks in my Skullcandy SLYR headphones snapped just from me TRYING TO PUT THEM ON. not only that but the quality of the sound is SO bad its crazy. i can literally go ahead and buy cheaper headphones and they have better quality.
DO NOT buy anything from this company everything is made from plastic and it looks like its held with GLUE.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hi, we’re truly sorry to hear about your experience with your SLYR headphones. They should never break under normal use, especially within such a short time, and we also regret that the sound quality didn’t meet your expectations. That’s not the experience we want for our customers.
Please reach out to our Customer Experience Team with your order details so we can review this under warranty and work toward a resolution. We’d like the chance to make things right.
+ people like Dave C LESS CHATBOTS
More people like Dave C and less chatbot. I will soon start choosing the companies that are easy to reach no one have time to be guessing which word combinations will get you human assistance. There should be a contact email, that’s what builds trust. When finding people is an issue, you are not trustworthy… Thanks Dave 🙌🙌 we need more like you in customer support
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thank you for taking the time to share your review with us. Keep on rockin' Skullcandy!
No Response, No Refund, No Earbuds – Help!
I sent back my "METHOD 360ANC TW IN-EAR Bone" earbuds from Ireland on September 5th, and they were delivered on the 10th. But nothing’s been processed yet. I’ve opened a bunch of support tickets, and still haven’t gotten any follow-up emails.
Can someone please look into this? I haven’t received a refund, and I don’t have the earbuds either. Honestly, it’s starting to feel like I’m being scammed here.
Order #502341367
RMA # RMA-9320251638
Hi Skullcandy, I have just done what you told me to do below. Here are all the tickets raised and not replied so far:
#2689962
#2691622
#2691629
#2691634
#2692234
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hi Ed, thank you for sharing the details of your experience we’re very sorry for the delay in processing your return. We can see how frustrating it must feel to be without both the product and the refund.
Please rest assured that we want to make this right. If you could contact us at contact.skullcandy.com with your order number 502341367 and RMA RMA-9320251638, we’ll immediately escalate your case to our returns team for resolution.
We truly value your trust and patience, and we’ll do everything possible to ensure your refund is processed promptly.
Enormous problems with pairing and…
Enormous problems with pairing and charging all the time. One bud charges while the other one does not. Phone often does not recognize one or both buds etc etc and it is not an issue with dirt or somekind, it is the software or hardware in the buds. Also the protective layer that is in the speaker loosens after a while which is dangerous because it gets stuck near your eardrum somewhere. Horrible buds. The only good thing is the sound which is ok and they fit tightly in your ears. Also bad service because they should have sent me another pair but never did so I am sure all the buds got the same problems. If you look it up online lots off people are complaining about the same issues.
6. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hi Joel, we’re really sorry to hear about the pairing, charging, and comfort issues you’ve experienced with your earbuds. That’s not the experience we want for our customers. Please reach out to us at contact.skullcandy.com with your order details so we can review your case and work toward a resolution. Your feedback is valuable, and we’ll make sure it’s shared with our product team.
I ordered the SESH ANC Active earbuds and didn't get the buds nor any customer service support contact
I ordered the SESH ANC Active earbuds directly from Skullcandy.eu, but instead of the product I paid for, I received the wrong item. Mistakes happen and I understand that but what's unacceptable is the complete lack of customer service.
I tried contacting them through multiple channels, including Instagram and their official support, but got no response at all. It's been frustrating trying to get even a basic acknowledgment, let alone a solution.
Instead of the correction, sending the right item and a form of compensation for the issue like most companies' customer service would do, I'm now stuck with the wrong item and no way to reach anyone regarding this. I expected better from a brand like Skullcandy. Very disappointed with the lack of accountability.
Edit: Firstly, thank you for the reply. My ticket number is #2680904. Will the contact be made via e-mail or on the support chat since I did have to give an e-mail to the chatbot?
Edit (05/09/2025): After two brief e-mails, they only told me to ship them back the wrong item, claiming they would then pay back the shipping fee and resolve the situation. However, when I followed it up with an e-mail questioning specifics like what address should I ship to, or the condition of the product, expressing concerns about the paying back as I've read from many reviews that they tend not to pay back the shipping fee (since they conveniently don't offer a pre-paid label), they simply stopped responding. That was days ago, with messages warning about taking this review down if I "didn't add more details" despite clearly elaborating the situation both in the review, and even more expounding in the e-mails we corresponded by. Is this enough details for you, Skullcandy? Not replying to a customer whom you first made a mistake to by sending the wrong product, not even allowing a chance to contact you by any normal means to the point I had to leave a one-star review in order to get an acknowledgment, only to be offered a vague say-so deal, with no detailing and even after that ignoring questions I asked in hopes of getting the product I paid for. Apparently, that is too much to ask, even after finding another e-mail address for contact through your TikTok page, only to be left with no reply, again. Truly wonderful.
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hi Fran,
We’re very sorry to hear about your experience, and we completely understand your frustration. Receiving the wrong item and then not being able to get timely support is unacceptable, and it’s not the level of service we want to provide.
We’d like to make this right as quickly as possible. Please reach out to our team through our official support form here: contact.skullcandy.com, or reach out to us through our chat function on our website with your order number, and include a note referencing this review so we can prioritize your case. If you’ve already submitted a ticket and haven’t received a reply, please share your ticket number and we’ll escalate it immediately.
Thank you for bringing this to our attention. We value your trust and will do everything we can to correct this mistake and get the right product to you.
When faulty you PAY recorded shipping
Left earbud producing a low constant beeping firmware upgrade didn’t resolve it. Now I have to send it back tractable to claim my warranty. They came faulty out of the box no option to even chat with some kind of customer support.
They have send a coupon but I want a refund as is normal in the EU.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hi Ruud,
We’re really sorry to hear about the issues you’ve had with your earbuds, especially right out of the box. That’s definitely not the experience we want for you. While it’s frustrating to have to go through the warranty process, our team will make sure your case is handled as smoothly as possible once received.
If you’d like, please reach out to us directly through our contact.skullcandy.com with your order or warranty reference so we can track this for you and ensure you’re quickly taken care of.
Thank you for bringing this to our attention. We’ll do everything we can to turn this around for you.
Je me demande si vous le faites exprès
Je me demande si vous le faites exprès. Vous me demander de vous contacter par votre adresse mail qui ne foncitonne pas, je vous ai aussi contacter deux fois vous avez les numéros de réclamation et cela n'a rien donné.
Vous avez tout pour me trouver le numéro de commande la date d'achat et les numéros de réclamations. Je ne comprends pas que vous ne m'aidiez pas directement sans avoir besoin que je vous contacte autant de fois, a ce rythme j'aurai toujours mon problème dans quelques années.
Quel service client déplorable.
Je m'interroge de savoir comment cela est possible, vous n'avez pas de base de donnée vous n'avez pas de service de comptabilité qui pourrait ressortir ma facture avec mes coordonnées ????
Faites quelque chose, et arrêtez de me demander de vous aider, aidez moi plutôt. merci par avance.
Impossible de vous écrire sur contact"arobase"skullcandy.com
Je ne comprends pas vous avez la référence de l'achat et les deux références pour les réclamations et vous me demandez de vous écrire sur une adresse mail qui me revient en erreur, cela devient complètement fou. J'ai essayé d'écrire à l'adresse mail que vous m'avez donné dans votre réponse.
Voici la réponse que j'ai eu :
This is a delivery failure notification message indicating that
an email you addressed to email address :
-- contact"arobase"skullcandy.com
could not be delivered. The problem appears to be :
-- Recipient email server rejected the message
Additional information follows :
-- 5.4.14 Hop count exceeded - possible mail loop ATTR34 [BN1PEPF00004685.namprd03.prod.outlook.com 2025-08-01T08:08:31.385Z 08DDD028848FABD4]
This condition occurred after 1 attempt(s) to deliver over
a period of 0 hour(s).
If you sent the email to multiple recipients, you will receive one
of these messages for each one which failed delivery, otherwise
they have been sent.
*-*-*-*-*-*
Le numéro de ma commande est 502323972
elle date de décembre 2018.
J'ai fait deux réclamation YOUR CLAIM #W-052925441 le 29 mai 2025 et YOUR CLAIM #W-06062535786 le 6 juin restées sans réponse. Mon adresse courriel est liée à un compte yahoo
---------------------------
Nous avons acheté le casque en décembre 2024 avec une garantie de deux ans nous avons payé avec PayPal. Le casque a montré des signes de dysfonctionnement. Nous avons contacté les service client par mails deux fois sans aucune réponse. Nous sommes passé par le service client PayPal qui a bien voulu les contacter car nous sommes de bons clients. PayPal n’a reçu aucune réponse. C’est juste honteux et mensonger. Je ne recommande pas du tout ce site.
Date de l'expérience: 01 août 2025
Modifier
Supprimer
Partager
Réponse : Skullcandy (EU)
Il y a 27 minutes
Bonjour Brynie,
Nous sommes sincèrement désolés d'apprendre les problèmes que vous rencontrez avec votre casque et la difficulté à joindre notre équipe d'assistance. Ce n'est certainement pas l'expérience que nous souhaitons pour nos clients et nous nous excusons pour la frustration causée par l'échec de la communication par e-mail.
Pour résoudre ce problème, nous souhaitons transférer votre dossier immédiatement. Pourriez-vous nous contacter via [autre méthode de contact, par exemple, formulaire web ou numéro de téléphone] en indiquant votre numéro de commande 502323972 et les références de réclamation W-052925441 et W-06062535786 ? Cela nous permettra de localiser rapidement votre dossier et de vous fournir l'assistance que vous auriez dû recevoir plus tôt.
Merci de nous avoir signalé ce problème. Nous vous remercions de votre patience et souhaitons rectifier la situation.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Bonjour Brynie,
Nous sommes sincèrement désolés pour la frustration que vous avez ressentie, tant concernant votre problème de produit que la difficulté à nous contacter. Ce service ne correspond pas à nos attentes et nous comprenons votre déception d'avoir l'impression de tourner en rond.
Nous avons déjà noté votre numéro de commande et les références de votre réclamation, et nous transmettons actuellement votre dossier en interne afin qu'il soit traité en priorité. Notre équipe d'assistance vous contactera directement via l'adresse e-mail associée à votre réclamation afin de poursuivre la procédure sans que vous ayez à tout recommencer.
Si vous n'avez pas de nos nouvelles sous un jour ouvré, veuillez utiliser notre contact.skullcandy.com afin que votre message soit directement enregistré dans notre système de tickets actif. Nous souhaitons résoudre ce problème au plus vite.
Merci de votre patience et nous vous présentons nos sincères excuses pour la gêne occasionnée.
VERSCHIKKELIJKE KLANTENSERVICE (als je het 'service' kan noemen)
De klantenservice is ronduit om te janken! Ik heb er geen betere woorden voor over.
Na 2 dagen is mijn rechter oortje kapot gegaan, dus de kwaliteit is ook vreselijk.
Na de klantenservice te hebben gemaild en een warranty claim te hebben ingediend komt er geen reactie meer, ik heb er zelf achteraan moeten gaan. Na meerdere berichten, en 2 maanden (!) komt er nog steeds geen oplossing. Er wordt niet naar mijn wensen geluisterd! De 'klantenservice' wordt door een of andere mislukte AI chatbot gedaan in plaats van iemand die mij hier ook daadwerkelijk mee helpt.
Ik wil mijn geld terug. Geen vervangend product en ook geen waardebon voor het aankoop bedrag. Ik koop hier NOOIT meer! Wat een drama bedrijf is dit.
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Hallo Avalon,
Het spijt ons oprecht te horen over de problemen die u met uw oordopjes en onze klantenservice heeft ondervonden. Dit is absoluut niet de ervaring die we onze klanten willen bieden en we begrijpen uw frustratie volledig.
We stellen het op prijs dat u de tijd heeft genomen om contact met ons op te nemen en we willen dit graag rechtzetten. Neem rechtstreeks contact met ons op via contact@skullcandy.com en vermeld uw bestelling en claimgegevens. We zullen uw zaak dan met prioriteit behandelen om zo snel mogelijk een passende oplossing te vinden.
Bedankt voor uw geduld en nogmaals onze excuses voor het ongemak.
Très bonne expérience de son déjà des…
Très bonne expérience de son déjà des années que je ne me sert que chez skullcandy et vraiment une équipe très réactive des qu'il y a un problème
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Merci d'avoir pris le temps de donner votre avis sur Skullcandy et notre service client. Continuez comme ça !
METHOD® 360 ANC
The headphones themselves sound quite decent – the audio quality is pretty good for the price. However, the case is one of the worst parts. I’ve never had anything more inconvenient – it’s too big, extremely uncomfortable, and inserting the headphones is a constant struggle. The sliding mechanism started getting scratched and stuck after just a couple of weeks. Honestly, it’s absurd that something like this was even approved for production.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thank you for your honest feedback. We're glad to hear you're enjoying the sound quality, but we're sorry the case design didn’t meet your expectations. We appreciate you sharing these details. The experience you described with the sliding mechanism and overall usability isn’t what we strive for. Your input is valuable and will be shared with our product development team as we continue improving our designs. If you’re experiencing any ongoing issues, feel free to contact us at support@skullcandy.com we’d be happy to help.
Onbetrouwbare kwaliteit
Verschrikkelijk! Mijn oortjes zijn al meerdere malen stuk gegaan en elke keer moet ik weer betalenom ze terug te sturen. Dit is al het 4e product die stuk is. Het is van onbetrouwbare kwaliteit
5. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
462 / 5,000
Het spijt ons enorm te horen over uw ervaring. Dit is absoluut niet het niveau van betrouwbaarheid of tevredenheid dat we nastreven. We begrijpen hoe frustrerend het moet zijn om met meerdere problemen te kampen, vooral als de retourkosten oplopen. Uw feedback is belangrijk en we willen dit graag rechtzetten. Neem rechtstreeks contact op met ons supportteam via support@skullcandy.com en vermeld uw bestelling en casegegevens, zodat we naar mogelijke oplossingen kunnen zoeken.
Great Product, Great Service!
I've been a fan of Skullcandy for a few years now and this is now reinforced with their customer service. I've used the Rails lately and had an issue with an earpiece after 2 years. Out of support and abused by me (the earphones) I was offered every assistance and a discount off a new pair for a finish. I will be back for more!!
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thank you for sharing your positive experience! It’s great to hear that Skullcandy’s customer service went above and beyond, even after the warranty period and with well-used earbuds. Stories like yours show how much good support can reinforce brand loyalty. It’s awesome that they offered you a discount on a new pair. It sounds like you’ll be sticking with Skullcandy for a while!
S.A.V hors ligne... problème produit...
Bonjour j'ai demander un r'envoi de produits car mon casque buger (son ce coupant sans arrêt) et me faisait mal au oreille je le renvoie la poste me confirme que vous l'avez reçu mais plus aucune nouvelle de votre part, aucune confirmation de votre côté,jamais répondu a mes mails je tombe seulement sur votre bot... brefff ne commandais pas sur ce site sauf si vous avez 100€ a perdre en cas de problème :)
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Merci d'avoir partagé votre expérience. Nous sommes sincèrement désolés d'apprendre les difficultés rencontrées lors de votre retour et le manque de suivi, ce qui ne correspond pas à l'expérience souhaitée pour nos clients. Vos commentaires sont importants et nous aident à améliorer notre support produit et notre communication. Nous vous recommandons de contacter directement le service client de Skullcandy via leur formulaire d'assistance officiel pour signaler ce problème. Ils devraient pouvoir vous tenir informés. Nous vous remercions de nous avoir signalé ce problème.
Skullcandy = Mixed Bag
Skullcandy = Mixed Bag
I personally had no Issues with Skullcandy Warranty and Customer Service.
While CS takes some time to reply, they do and have been helpful everytime there were issues.
Warranty was always fulfilled with a coupon code, which is fine.
So far so good. I havent experienced delivery or Service issues in that regard.
HOWEVER:
SKs Products habe SERIOUS quality issues.
Every Earbud ive purchased from them has had some issue and or outright died on me. [Skullcandy has honored rheir Warranty tough, very grateful for that]
The Website is/was a nightmare. While it is more robust on the surface than before, the menus for contacting CS are still horrendous. Also, SKs own product advisor leads to a dead end?!
Try them out, but be aware: Mediocre Product, and Warranty will lock your funds in coupon codes.
SK has responded to my Review. I appreciate that.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thanks for the honest and detailed feedback we really appreciate you taking the time to share both the good and the not-so-good.
We're glad to hear that our customer service and warranty team came through for you when it counted. That’s something we take seriously, and it's good to know that support has been there when needed.
That said, we hear you loud and clear on the product and website concerns. We’re actively working to improve both better durability and smoother user experiences, and more intuitive support options are all on our radar. Your callout about the product advisor and contact menus is especially helpful, and we’ll flag that with the right team.
Thanks again for the thoughtful review and for sticking with us through the ups and downs.
The underdogg destroys the competition
All those over hyped over priced "you must buy these" as per influencers online etc and yet these are WAAAAAYYY better and superior!! A not so well known Skullcandy, that I swear by their products, have x2 Crusher Evo over ear headphones witth Sensory Base and these are just destroyers of world!!! Especially whilst watching your homme cinema 100" screen, with these on watching TGMav omfg!!!!! Then there is the Skullcandy Kilo which is like having a handheld portable version of the Crusher Evos even hung up inside my back pack closed, it is that loud my mates couldnt believe that was coming from this speaker!!!! That good. Once you go Skullcandy, you wont ever go back and alll those spending hundreds sometimes thousands on audio stuff JUST BECAUSE the influencers say so and you suffer with "FOMO", just check in with yourself and say "Nah I am going to do the opposite of what the sheep are doing", you will thank me later. You are welcome. Highly recomended especiallly the products I have just mentioned, but do not take my word for it go check em out in store somewhere just make sure you have SENSORY BASE up full whack!!!!! Enjoy ⭐️⭐️⭐️⭐️⭐️
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thanks so much for the passionate review this was a blast to read! It’s awesome to hear how much you’re enjoying the Crusher Evos and Kilo speaker, and we love your enthusiasm for doing your own thing instead of following the hype.
You nailed what we aim for with our gear: bold sound, real bass, and no need to break the bank. Watching Top Gun: Maverick on a 100" screen with Sensory Bass cranked? That’s a full-send setup. We’re kind of jealous, to be honest.
Appreciate the support and the shout-out to keeping things loud, proud, and original. Keep doing it your way. 👊🎧🔥
positive Customer experience
Always positive Customer experience
Best headphone brand.
Leng C best Customer agent!
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thanks so much for the shoutout and for the kind words about Leng C! We're lucky to have them on the team, and we'll make sure your feedback gets passed along. Hearing that you've consistently had a positive experience and consider us your go-to headphone brand really means the world to us. Appreciate you being part of the Skullcandy community!
Everything is worth buying
Thank you to the Skullcandy team for their support — they truly did a lot to help me. I definitely recommend everyone to try their products, as they are absolutely worth it.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Thanks a ton for the kind words! We’re really glad we could help out and that you had a great experience with the team. Your recommendation means a lot to us, and we’re stoked to have you in the Skullcandy fam!
Acheté le 14/06/2023 à la FNAC de…
Acheté le 14/06/2023 à la FNAC de Vannes, le Bluetooth de mon casque CRUSHER EVO ne fonctionne plus. Sous garantie légale de conformité je l'ai déposé au SAV de la FNAC ce 24/04/2025. Ce 26/04/2025 il m'est indiqué que la garantie est refusée par votre société qui sur simple photo envoyée par la FNAC juge que compte tenu des traces d'usures il n'y aura pas de réparation de la panne matériel ! Je trouve scandaleux que l'on juge à l'aspect esthétique, l'usure du revêtement des oreillettes et de l'arceau, d'un produit utilisé chaque jour depuis 22 mois. Ne faudrait il pas remettre en question la mauvaise qualité de ce revêtement. Alors que ce produit a été utilisé conformément à son usage, "pas de casse" écrit clairement sur le bon de prise en charge, la FNAC se retranche derrière ce motif constructeur pour nous refuser notre droit à garantie !
------------------------------------------
Suite à votre réponse très engageante il est hélas impossible de vous joindre !
26. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Skullcandy (EU)
Merci d'avoir pris le temps de partager votre expérience. Vous comprenez à quel point cela a été frustrant et nous sommes sincèrement désolés pour la déception causée. Nous comprenons combien il est frustrant de voir un produit cesser de fonctionner pendant la période de garantie légale, surtout lorsqu'il a été utilisé conformément à sa destination. Si les signes d'usure peuvent parfois soulever des questions lors d'une évaluation, le problème principal, une panne Bluetooth, doit absolument être examiné séparément. Si le dommage n'est pas la cause du dysfonctionnement, il convient d'évaluer la situation de manière équitable, et nous regrettons que cela n'ait pas été le cas ici. Bien que la réclamation ait été traitée par la FNAC, nous aimerions avoir l'occasion d'examiner la situation plus en détail. Si vous êtes ouvert à cette possibilité, veuillez nous contacter directement à l'adresse contact.skullcandy.com en indiquant votre numéro de service ou vos coordonnées, et nous ferons tout notre possible pour remédier à la situation. Merci encore de nous l'avoir signalé.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.