Skullcandy (EU) Anmeldelser 

haven’t got a single update on my order i made on 27 november, I tried contacting 4 times and got nothing but automated responses.

I ordered limited edition EVO’s and was told the shipping would be 5-10 days, fine i can wait but its now been 12 days with no update.

thanks for the response, got the order update in my mail.

ORDER 502353598 - No shipping update, money taken. Support email is invalid, and the AI bot is useless. I can't even cancel the order.

I bought some headphones, they arrived broken. I googled it. Seems to be a common issue. No biggie, I'll return them. They're not refunding my delivery AND making me pay to deliver it to them. They refuse to accept it in person too even though I'm right next to the centre. Their customer service bot just doesn't work.
I'M out of at least £15 because of a mistake THEY made and REFUSE to fix

Ordered a headset from Skullcandy EU seven business days ago, and absolutely nothing has happened with my order since. No shipping updates, no progress—just complete silence.

I contacted their online chat three different times, and the only answer I got was that my order might ship next Monday. To make things even more unbelievable, they told me that if it still hasn’t shipped, I should contact my own bank to see if they can issue a refund. That’s honestly absurd. A company should handle its own refunds, not push customers toward their banks.

Overall, this has been a frustrating and unprofessional experience. I expected much better from a brand like Skullcandy. At this point, I wouldn’t recommend ordering from their EU store unless you’re prepared to chase down your own order and possibly your own refund.

Its been a week since I purchased Crusher Evos and they havent even proccessed my order, its still in their warehouse. No emails, no updates, NOTHING. Their customer support is also quite useless. So if you decide to buy anything from Skullcandy just order through Amazon because they have figured out their deliveries.. No idea how such big company have so many problems with one of the easier tasks...

Edit: So delivery took 2.5 weeks, unacceptable.
Headphones themselves: 5/5

There was a bit of a confusion with my order about the payment, but got helped very quickly and have been treaded with kindness. Cant wait to use the new headphones!

I can not believe that I am STILL waiting for a reply with regards to my warranty claim for my sons ear buds. I shouldn't have to keep writing reviews ....

Ordered over a month ago and still yet to receive my package. Worse is that I haven’t gotten any updates on the status of my order for weeks. And the cherry on top is the horrible costumer service. The chat box is utterly useless and there is no way to get a hold of anyone that can help. I am extremely frustrated and demand a complete refund.

I started to be intereste because they had ads everywhere and the style seems nice. I found a bundle recently for workout which was the crusher active 540 with push anc active earphones for 203 euros which quite decent for what they offer.

They now have 'black friday' deals and this bundle is not any more live. These two products are now more expensive with discount as it was before.

2ns review: after discussing with them they decided to give me a coupon for them to proceed. Very profesional and good customer service.

Impossible de joindre le service client suite à la réception d'un mauvais article.

Dans une même commande, j'ai commandé un set d'écouteurs Method ANC que j'ai bien reçu et le Crusher ANC 2 que je n'ai pas reçu - à la place j'ai reçu une paire d'écouteurs Rail ANC qui ne m'intéressent pas. Par ailleurs, le crusher est beaucoup plus cher que les rails...

Depuis dimanche (on est mardi), j'essaye d'avoir un contact avec le service client. Le chatbox (très limité) est censé m'avoir ouvert deux tickets à ce stade (un dimanche 16/11/25 et un aujourd'hui). Contrairement à ce que m'indique le chatbox, je n'ai reçu aucune confirmation de l'ouverture de ces tickets par mail et aucune réponse à ce stade. Il n'y a aucune adresse mail fonctionnelle accessible sur le site et j'ai dû fouiller sur internet pour en trouver deux (contact [at]skullcandy et security.issues) les deux m'ont renvoyé un avis de non-délivrance de mes messages.

Quand on fait de la vente en ligne, il est indispensable d'être joignable sans que vos usagers aient l'impression d'être les indiana jones du SAV perdu et doivent passer des heures à chercher une adresse qui ne fonctionne pas pour se retrouver contraints de laisser un avis sur trustpilot dans l'espoir d'être lu et entendu par vos équipes... Au cas cette bouteille à la mer fonctionnerait, voici mon numéro de commande 502347923

Les erreurs arrivent, recevoir le mauvais article n'est pas la fin du monde mais que vous soyez injoignables pour réparer vos erreurs ou juste rassurer vos clients donne l'impression d'une entreprise malhonnête. Je n'ose pas faire une demande de retour pour les Crusher que je n'ai pas reçu et vous renvoyer les Rails reçus par erreur parce qu'à ce stade, j'ai peur que vous m'accusiez de vol alors que c'est vous qui m'avez livré un article dont je ne veux pas et bien moins cher que celui que j'ai commandé ET payé. Si je n'ai pas de retour rapidement (aujourd'hui ou demain), je vais contester l'achat auprès de ma banque et ouvrir un litige officiel car ce genre de pratiques se fait au détriment des consommateurs qui ne savent pas se protéger.

MAJ 24h plus tard: en dépit de la réponse très aimable de Skullcandy qui indiquait m'avoir contactée suite à mon avis (au passé) et bien que j'ai immédiatement rempli le formulaire qu'ils m'ont adressé via trustpilot, ne n'ai toujours reçu aucun mail ni aucune indication effective de la marche à suivre pour faire soit l'échange, soit le remboursement que la réponse à mon avis me propose. (Oui, bien sûr, j'ai vérifié mes spams...). Donc, non, pour l'instant ma confiance n'est pas restaurée. Je mets à jour cet avis pour être utile aux autres consommateurs. Si Skullcandy tient effectivement parole. J'updaterai ici.

I bougth the Skullcandy evo 4 years ago. I stepped on them, took them trew the rain and Even dropped them from the 3rd floor on concrete. They are indestructable and the best Headphones i ever had

The agent that handled my problem i was having was so kind to talk with and was very helpful.

I had some trouble with my order, but the customer service was great in solving the situation, I’m now waiting for the headphones to arrive, if this time they do, excellent service! And the headphones are simply spectacular, I tried ones from a friend of mine and they are incredible!!!

Comprei uns auriculares Skullcandy Dime 2,um deles só dura menos de 20 minutos mesmo depois de carregar a bateria 100%,já mandei 2 emails de requerimento de garantia....nem uma resposta, tentar contactar alguém real é impossível,mandam sempre para um chat bot que não resolve nada...lixo de empresa

The headphones didn t work on the right side after only 3 months but the warranty is 1 year. So I have returned the phones. At first Rhyan (Customer Service) gave me a coupon, but I just wanted my money back. This was accapted very fast. Thank you very much.

Kind and friendly crew 🥰🥹 fast answers

the support was really nice and he was really patient. thanks a lot again.

Comprei os meus fones Skullcandy Method 360 em Junho deste ano, usei-os todos os dias desde a data de entrega e o adesivo falhou em ambos os fones, deixando os componentes internos á mostra e anulando a classificação IPX4. É INADMISSÍVEL que um par de fones que custa 119€ PVPR tenha uma falha desta magnitude num dos componentes mais simples. No entanto, a cereja no topo do bolo é a vossa empresa obrigar o cliente a enviar o produto de volta para obter a garantia e o próprio cliente ter de pagar o valor do envio. INADMISSÍVEL! Como é possível em pleno 2025 pagar preço premium por um produto, ele vir defeituoso, e ter zero apoio ao cliente em condições!?

I ordered from the website, I got a confirmation mail, but then nothing really happened. The UPS number was an old one from 2023 in the US. I thought: "Damn, I got scammed."
Then I used the chatbot and there was an answer from a customer service employee - Rhyan. He was very helpful & did an amazing job. We reordered and the item arrived a few days later.
Thank you Rhyan for that amazing help!

Ho comprato un paio di "Smokin Buds". Qualità ottima, e spedizione ancor di più, in quanto il prodotto mi è arrivato un giorno prima del previsto con tanto di geolocalizzazione del vettore che lo trasportava tramite paypal. L'unica pecca delle cuffiette è che purtroppo la funzione a 2 tocchi non permette di saltare la canzone o di tornare indietro.