Skullcandy (EU) Anmeldelser 

Hice una compra hace dos semanas y es día en que no he recibido ni un correo para saber el estatus de mi pedido, he mandado mensaje y llamado y nadie responde, ingreso el número de orden que me generó la compra en el estado de pedido y me dice que esa orden no existe, muy mala experiencia 😠

So i bought this headset.
And it is missing a part from when i opened it. So i asked if they could sent me the missing part, but no.
They want me to pay around 22 - 25 euro to sent the whole thing back just so i can get that missing part. I can't really see, why i have the pay and cover the shipping when it is clearly their mistake.
And not to mention how the customer service lied. They first told me it would only cost a few euros to sent it back, which is a lie. Then they told me it would only take a few days for them to get it and sent it back, which also is a lie. It will take 5 days for them to get it and 5 days for me to get it returned so 10 business days in total as minimum. So i will have not headset for the holidays, if i return it. The whole thing just feel like a scam. 0/5 stars.

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- Wenn es hart auf hart kommen sollten, versuchen sie es einem leicht zu machen.

I received great customer service at a warranty claim, and overall I was happy with the product value/performance.
Loosing a star because I am a bit sad that the product started to have faults in a year. Would be nice to have improved longevity!

When 1 star is too much.

I bought a pair of Skullcandy Indy ANC true wireless earbuds. After a few months, they started glitching. Then one earbud didn't work for a very long time. Suddenly it worked again. Then the volume decreased drastically and people can't hear me most of the time.

I contacted the webshop where I bought them - they referred me to Skullcandy EU.
Skullcandy told me to ship the earbuds to them (!??)
Reluctantly, since EU consumer laws clearly state that consumers are entitled to replacement, repair or reimbursement at no customer cost, I went to ship the earbuds. The price tag for shipping starts from €27 and that only covers insurance for items up to €33 (I paid €113 for the Indy headphones). Shipping with sufficient insurance coverage is €45.

Skullcandy said: What we can provide you once you return the product back to us is a 130 EUR code" (yeah, give me another pair that can start malfunctioning after 6 months, so I can pay to return them too 🙄)
EU consumer laws state: "If the product you sold turns out to be faulty. - or doesn't look
or work as advertised - within the timeframe of the legal
guarantee, you are responsible for this. In some countries
this can also be the case if you are the manufacturer or
importer."

Now I'm stuck, having paid €113 for earbuds that are defective and no help whatsoever. €44 to send their defective product to them??
I wish I had read all of the concerning reviews before purchasing such a low quality product with an even worse customer service.

This was an expensive and way too time-consuming experience. I sincerely wish I had bought a better quality earbuds and from a more reliable manufacturer.

Very straightforward warranty procedure - timely response - very responsive customer support that answered my query to satisfaction. I will be a returning customer!

It was a great support from Skullcandy team.
Very big thanks from my side,
if I need one more earbuds I will buy from Skullcandy because there product quality is also very good.

A good asistant help me to sove a problem

I had the chance to chat with Andrie, who was super quick to answer to my situation and was also extremely nice and helpful! Thank you again 🙏

Great customer service, very fast responses and very friendly.

Skullcandy was a good headphones brand maybe 5-10 years ago. Now it is a disaster.

Very bad customer service with an awful warranty policy where you have to pay the return fees in case of a faulty equipment (which is against EU consumer laws).
If you want to overpay mediocre headphones that will broke down in less than 6 months, then go ahead. If not, avoid this brand at all costs.

Great customer service, very fast responses and very friendly.

Fast response, great service!

Tras esperar un mes y reclamar que no me llega el paquete, me indican que tenía un problema con la dirección( sin informarme antes) le repito la dirección incluso en 4 ocasiones diferentes, por fin un mes después recibo un mail que me envían el paquete de manera NO urgente total si habiendo esperado 1 mes que mas da una semana más o 2… para ninguno de mis viajes he podido utilizarlo, quién sabe quizás para alguno en navidad tenga más suerte. Gracias

Today, I contacted them about a coupon that seemed to be expired but was still valid. After reaching out, they kindly issued a new coupon for me. I've been a loyal user of Skullcandy headphones since 2018 and I have no intention of switching to another brand. Their support team consistently addresses my inquiries, and the remarkable quality you receive for such a reasonable price is truly impressive. (Proud fan of the Crusher series)

My ink'd earbuds broke within a year. At my own expensive I returned them to Skullcandy as requested. Skullcandy accepted they were faulty and offered me a £15 voucher code for their website (which is less than I paid for the earbuds but, m'eh) HOWEVER they no longer sell earbuds in the UK so a voucher code is useless. I asked them for £15 as a cash refund instead (which, remember, is less than what I paid + return postage!) but they refused by stating "we cannot move any further forward with this" and stopped communicating. UK law states if a product is faulty within a year it must be replaced or refunded so Skullcandy are literally breaching UK trading laws but even when I told them this they still ignored me.

UPDATE 25/07/2023: in response to Skullcandy UK'S reply, how do you suggest I get in contact with your customer service if THEY REFUSE TO COMMUNICATE WITH ME?! Seriously, if you're going to reply to Trustpilot reviews how about you first read and understand the review? Stock answers like this which are totally unhelpful just make your company look even more inept to everyone that sees it 🤦 A more productive solution would be for you to internally contact customer services and instruct them to resume communication but I guess that would mean Skullcandy actually took responsibility for once, and that doesn't look likely...

I had great support because of a misunderstanding I myself created. Thought my Grindfuel would have no more support, but I didn't understand, that new software was introduced, a new App was launched. And it is great. Support took it very cool. I'm very grateful for their patience with me!

Regards,
Francisco

After a small issue with the address. The customer service was really nice and fast to help change the mistake. Also provided the new tracking link for my delivery. I'm more than happy about the support service and will recommend skullcandy.

Great service, even if not a hundred percent accurate. Giving out tips on how to fix issue (headphones I bought from them had error receiving the right frequency music) fairly quickly. Problem solved within a day. Figured it out on my own but customer service definitely helped finding a probable cause.