Skroutz Anmeldelser 

poor computerised customer care, just a joke. I feel this site is becoming a scammers delight.

Very good quality shoes and very fast delivery.

I placed an order through Skroutz on September 13 for a wardrobe from Pakketo.com. Everything initially went smoothly, and the order was handed over to the courier on September 15.

On September 18, the courier contacted me to arrange delivery. I asked him to call me 30 minutes before arriving so I could leave work and be there to receive the order. Later that morning, he called and informed me that the package was open, some parts were missing, and some parts were broken. He also sent me a photo via Viber. I decided not to accept the damaged package and asked him to return it. I have to say that the courier handled this part professionally by informing me about the condition of the package before attempting delivery.

I immediately contacted Skroutz and clearly requested a "replacement, not a refund". I was asked to confirm this by email, which I did, attaching the photo provided by the courier.

On September 21, Skroutz informed me that they were checking the issue with their shipping team and would get back to me with the next steps.

Then… nothing.

For five working days, I received absolutely no further update.

On September 25, I had to contact Skroutz myself. I waited approximately 50 minutes on the phone before finally reaching a representative. She could see my replacement request and the photo of the damaged package. She initially told me that she would proceed with the replacement, but when she tried to do so, she discovered that the product was no longer available on Skroutz.

I was then asked whether I wanted to choose another product. The problem is that, during those five working days when I was waiting for an update from Skroutz, I had no reason to search for alternatives because I had explicitly requested a replacement and was waiting for them to process it.

At that point, I requested a refund to my card so that I could choose and purchase another wardrobe myself.

When I asked why nobody had contacted me during those five working days, I was told that Skroutz was waiting for information from the courier.

This is where my biggest disappointment lies.

I understand that a package can be damaged during transportation. I understand that an investigation may take some time. What I do not understand is why the customer is left without any communication for five working days and has to call back themselves just to find out what is happening.

And the delay did not end there.

The refund was processed on September 25 around midday, but I was informed that it could take 3–5 working days for the money to appear back on my card. As of September 29, the refund has still not been credited, which means I cannot even proceed with purchasing a replacement wardrobe.

So, an order placed on September 13 has turned into a prolonged process involving:

1. a damaged shipment,
2. no delivery,
3. an explicit replacement request,
4. five working days with no proactive update,
5. another long wait on the phone,
6. the product becoming unavailable while I was waiting,
7. cancellation and refund,
8. and now an additional waiting period for the money to be returned to my card before I can place a new order.

The frustrating part is that I had already done everything required from my side. I reported the problem immediately, provided the requested confirmation, supplied photographic evidence, and clearly stated that I wanted a replacement.

Instead, I had to chase the issue myself, wait nearly an hour on the phone, and ultimately accept a refund because the original product was no longer available.

The courier was professional. The initial ordering process was smooth. The problem was the handling of the issue afterwards and, above all, the lack of proactive communication and the unnecessary delay.

This experience has caused significantly more inconvenience and delay than should have been necessary for a straightforward damaged-delivery case.

I expected much better customer service, communication, and follow-up from Skroutz.

Projected delivery times are realistic, that is the most important for me. Information on expected delivery - exactly when it arrives are very helpful. Great experience overall

Τα προιόντα δεν ήταν καλά κλειστά και χυθηκε αρκετο υγρό.

All Azolla arrived wasted because transported improperly (no cold during transportation)

The goods arrived earlier than stated, which was pleasantly surprising. All items arrived safely, and I would have no hesitation in purchasing from Skroutz again.

ordering was easy, delivery was good and products are perfect!

The product arrived quickly; I am satisfied with the fast service and would use the site's services again.

I purchased an HP 200W charger through Skroutz, where the product title clearly stated "With Detachable Power Cable". Upon delivery, the power cable was completely missing from the package. To make matters worse, the included invoice had a handwritten/added note stating "Without power cable" — proving that the seller was fully aware of the discrepancy. Additionally, the photo on the product listing showed a completely different charger model.
> When I reported this misleading listing to Skroutz Customer Support, they ignored the issue completely. No resolution, no meaningful reply after 3 days, and they even blocked my honest product review from being published.
> I had to spend extra money and time buying a separate cable just to use the charger. Skroutz used to guarantee customer protection, but now they cover up misleading seller tactics and silence customer feedback. Very disappointing service.

Πολύ κακή εμπειρία με την εξυπηρέτηση πελατών
Αγόρασα πλυντήριο πιάτων μέσω Skroutz μαζί με πρόσθετη υπηρεσία εγκατάστασης αξίας €40. Η εγκατάσταση ακυρώθηκε κατά την παράδοση και δεν πραγματοποιήθηκε, ενώ οι υπάλληλοι της παράδοσης ενημερώθηκαν σχετικά.
Ζήτησα την επιστροφή των €40 και έστειλα σχετικό αίτημα στην εξυπηρέτηση. Μετά από πέντε ημέρες δεν είχα λάβει ούτε απάντηση στο email ούτε επιστροφή χρημάτων.
Προσπάθησα ξανά να επικοινωνήσω και βρέθηκα να ταλαιπωρούμαι με αυτοματοποιημένο βοηθό, ο οποίος δεν μπορούσε να με συνδέσει με εκπρόσωπο, παρότι η ίδια η σελίδα αναφέρει ότι υπάρχει εξυπηρέτηση μέσω εκπροσώπου το Σάββατο.
Το πρόβλημα δεν είναι το ποσό των €40, αλλά το γεγονός ότι για μια απλή επιστροφή χρέωσης υπηρεσίας που δεν πραγματοποιήθηκε χρειάζεται τόση προσπάθεια και αναμονή.
Περιμένω ακόμη την επίλυση του αιτήματός μου.

Αγόρασα ενα φιλτρο και έλειπαν αντικείμενα. Ζήτησα να μου τα στείλουν και με έβαλε το customer care AI(δεν επικοινώνησε ποτέ η εταιρεία αυτοπροσώπως ακομα και οταν ελεγε οτι θα λάβω απαντηση εντος 24 ωρων στο email)να επιστρέψω όλο το προϊόν με οτι αυτο συνεπάγεται απεγκατασταση απο ειδικό, χρεώσεις και φίλτρα χωρίς αποστειρωμενο χώρο. Απαράδεκτη εξυπηρέτηση που εν τελει δεν έφτασε ποτέ σε ανθρωπο(το τηλέφωνο δεν το σηκώνουν). Τσάμπα και η συνδρομή skroutz plus. Όπως επιλυθεί το ζητημα

Perfect!I got my preferite greek cremes.
Chep and fast

Good stuff, fast delivery! :)

Great job! Delivery to Bulgaria was faster than expected!

Quick, safe,good quality product, thanks

Product was exactly as described and delivered promptly.

I’ve ordered from Skroutz.gr twice—first a Xiaomi robot vacuum and then Gatorade. I live in Bulgaria, and both orders from Greece arrived without any problems. Everything was excellent both times. Highly recommended!

Consegna velocissima, pacco perfetto.