Skroutz Anmeldelser 

Good quality and a satisfactory range of products, prompt service.

Чехлите са супер! Удобни! Красиви! Отговарят на номерацията!

perfect every time, at least for me

Great service, fast delivery, correct and reliable website!

Αγόρασα μέσω της πλατφόρμας τηλεόραση αξίας 1.240 € μαζί με την προπληρωμένη υπηρεσία επίτοιχης εγκατάστασης (50€) Skroutz Help. Η τηλεόραση παραδόθηκε, αλλά ο συνεργάτης τους (Douleutaras) με έστησε στο ραντεβού Skroutz. Επί 10 ολόκληρες ημέρες μετά την αποστολή της τηλεόρασης, με είχαν σε καθεστώς ομηρίας και αναμονής, με την ψευδή δικαιολογία ότι «θα με ειδοποιήσουν για νέο ραντεβού». Μετά από 10 ημερες απόλυτης αδιαφορίας, η πλατφόρμα επέλεξε την πιο εύκολη λύση για να αποποιηθεί τις ευθύνες της: προχώρησε σε μονομερή ακύρωση της υπηρεσίας και επιστροφή των 50€, αφήνοντάς με στα κρύα του λουτρού με μια πανάκριβη συσκευή στο πάτωμα, επειδή προφανώς το σύστημά τους αδυνατεί να καλύψει την περιοχή της Σαρωνίδας. Πλήρης ερασιτεχνισμός, μηδενικός σεβασμός στον πελάτη και απαράδεκτη εξυπηρέτηση. Μακριά από τις πρόσθετες υπηρεσίες τους, είναι εντελώς αναξιόπιστοι

Perfect! Being informed all the way! Great job guys

During order placement the delivery date showed as 5/10/26.
Prior to completing the order I was asked if I wanted a faster delivery for 1/10/26 with an extra surcharge of 1,50eur.
I selected this option but after the final payment the delivery showed again 5/10/26.
I immediately called for support and AI agent responded as follows: the surcharge of 1,50eur is related to priority delivery meaning priority shipping but not guaranteed delivery.
When I asked the 1,50eur back the AI agent responded that this is not possible and a coupon is available for 1,50eur. I declined this offer and cancelled the order.
Tomorrow I will file official complaint with the authorities for deception.
This is the second time this happens to me with Skroutz.gr .
You are warned before placing an order with this website !

Το πακέτο περιλάμβανε 2 μηχανές V-285R και όχι 1 απλή V-285 και 1 μηχανη V-285R που είχα παραγγείλει...
Δεν μου δώθηκε η επιλογή για αντικατάσταση και χρεώθηκα φουλ μεταφορικά

I received the right order and it”s like in the picture. I am very happy because of that.

Customer service is a nightmare, non existent.
I ordered a part that was shipped from Greece to Germany. The part turned out to be the wrong one. The title explicitly showed a somfy part number but a different part arrived.
I requested a return/refund via website and shipped it back in the original packaging after I opened 1 of 4 packaged parts. Just unsealed. Didn't tear it or anything.

Many days of silence, then a package notification. They just triggered the part I've tried to return to be shipped back to me. Store says they didn't ask to ship back and refer me to Skroutz. Skroutz doesn't seem to have any support beyond the chatbot that is not cooperative. Supposedly they routed to human support that is supposed to get in touch with me in 24h but I haven't heard from them in days.

To summarize:
* Skroutz advertises the wrong part
* Can't return it
* Can't refund it
* Seller claims they can't do anything
* Can't even reach support

Thank god I have screenshots of everything. Now I have to decide if I want to waste 150 deductible to have my legal insurance sort it out... to get a 150 bucks refund. Might do it on principle.

Delivery service was amazing and at a great time. The product was neatly packaged with a pleasant surprise.

Promptitude, produc more then OK, delivery in time.
Good job!

Easy to order. Fast shipping. Highly recommended

Perfect! Product is perfect, delivery is perfect.

Comunicarea. Comanda. Serviciul de livrare

poor computerised customer care, just a joke. I feel this site is becoming a scammers delight.

Very good quality shoes and very fast delivery.

I placed an order through Skroutz on September 13 for a wardrobe from Pakketo.com. Everything initially went smoothly, and the order was handed over to the courier on September 15.

On September 18, the courier contacted me to arrange delivery. I asked him to call me 30 minutes before arriving so I could leave work and be there to receive the order. Later that morning, he called and informed me that the package was open, some parts were missing, and some parts were broken. He also sent me a photo via Viber. I decided not to accept the damaged package and asked him to return it. I have to say that the courier handled this part professionally by informing me about the condition of the package before attempting delivery.

I immediately contacted Skroutz and clearly requested a "replacement, not a refund". I was asked to confirm this by email, which I did, attaching the photo provided by the courier.

On September 21, Skroutz informed me that they were checking the issue with their shipping team and would get back to me with the next steps.

Then… nothing.

For five working days, I received absolutely no further update.

On September 25, I had to contact Skroutz myself. I waited approximately 50 minutes on the phone before finally reaching a representative. She could see my replacement request and the photo of the damaged package. She initially told me that she would proceed with the replacement, but when she tried to do so, she discovered that the product was no longer available on Skroutz.

I was then asked whether I wanted to choose another product. The problem is that, during those five working days when I was waiting for an update from Skroutz, I had no reason to search for alternatives because I had explicitly requested a replacement and was waiting for them to process it.

At that point, I requested a refund to my card so that I could choose and purchase another wardrobe myself.

When I asked why nobody had contacted me during those five working days, I was told that Skroutz was waiting for information from the courier.

This is where my biggest disappointment lies.

I understand that a package can be damaged during transportation. I understand that an investigation may take some time. What I do not understand is why the customer is left without any communication for five working days and has to call back themselves just to find out what is happening.

And the delay did not end there.

The refund was processed on September 25 around midday, but I was informed that it could take 3–5 working days for the money to appear back on my card. As of September 29, the refund has still not been credited, which means I cannot even proceed with purchasing a replacement wardrobe.

So, an order placed on September 13 has turned into a prolonged process involving:

1. a damaged shipment,
2. no delivery,
3. an explicit replacement request,
4. five working days with no proactive update,
5. another long wait on the phone,
6. the product becoming unavailable while I was waiting,
7. cancellation and refund,
8. and now an additional waiting period for the money to be returned to my card before I can place a new order.

The frustrating part is that I had already done everything required from my side. I reported the problem immediately, provided the requested confirmation, supplied photographic evidence, and clearly stated that I wanted a replacement.

Instead, I had to chase the issue myself, wait nearly an hour on the phone, and ultimately accept a refund because the original product was no longer available.

The courier was professional. The initial ordering process was smooth. The problem was the handling of the issue afterwards and, above all, the lack of proactive communication and the unnecessary delay.

This experience has caused significantly more inconvenience and delay than should have been necessary for a straightforward damaged-delivery case.

I expected much better customer service, communication, and follow-up from Skroutz.