Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Firstly, I only received my order today and yet you have sent out this request 20 hours ago. I just think that you should align your algorithms to be sent once a person has received the order and ha... Vis mer

Vurdert til 5 av 5 stjerner

I’ll admit I was sceptical at first. We’ve all tried those cheap “scrunchie” exfoliators that were a fad — they worked for a bit but quickly became breeding grounds for bacteria and ended up doi... Vis mer

Vurdert til 5 av 5 stjerner

Love a good exfoliating cloth, until you try these you won’t know what soft skin feels like. I would highly recommend for face and body.

Vurdert til 1 av 5 stjerner

Placed an order and never received. Emailed them and they don't respond. I will be reporting this as fraud. Edit: 3/3/2026 - The response below is a lie. I have not been given a tracking number... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Leverandør av skjønnhetsprodukter
  2. Husholdningsbutikk

Skrevet av virksomheten

Sima was founded in 2020. Since it's establishment, Sima has committed to selling excellent home products. Using cutting-edge research, we bring you quality products that transform the home into a soothing oasis.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

112 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 76 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Orde not found- money deducted from account

Haven’t had a response to emails regarding delivery or tracking of my order, only to find they have blocked the emails. When I try to track order it says order not found. Money has definitely been deducted from my account. Just wanting some response. Is this company a scam?

19. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til simabrand.com

Svar fra simabrand.com

Hi, We’re very sorry for the concern this has caused, we completely understand how worrying that must feel.
There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, which may also temporarily affect tracking updates.
Please rest assured, Sima is a legitimate brand and we are here to help. We would never block customer emails, if you haven’t received a reply yet, it may be due to high support volume during this shipping disruption, but we are here and actively responding.

Kindly reach out to us at orders@simabrand.com
with your full name and order date, and our team will locate your order and resolve this as quickly as possible.

We appreciate your patience and look forward to making this right.
Sima Customer Care

Vurdert til 1 av 5 stjerner

No response to enquires regarding order

After i submitted my order, I promptly received a confirmation email with an order number but i have not received a email with a tracking number. I emailed the company twice with no response. Very disappointed with lack of customer service(communication).

25. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til simabrand.com

Svar fra simabrand.com

Hi Lyndal,

We’re truly sorry for the frustration and understand how disappointing this must feel.
Due to severe storm conditions impacting the East Coast of the USA, some shipments are experiencing delays, and tracking emails may be sent later than usual. We’re also currently handling a higher-than-normal volume of customer inquiries, which may have delayed our response , but we are absolutely here and responding.
Please email us at orders@simabrand.com with your full name and order number, and we’ll make sure to update you as quickly as possible.

Thank you for your patience , we appreciate you.
Sima Customer Care

We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with ,we’re here to help.

Vurdert til 5 av 5 stjerner

Updated review.

I have changed my review, firstly because the item did arrive. The company reached out to explain about the weather issues. Only thing I could of asked for is they reached out before I chased but I appreciate this may not have been the case. Have recieved and used the item and very happy with the purchase. Thank you I may have panicked and jumped to the worse. But feel the review I originally left was no longer fair. Thank you simabrand

13. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til simabrand.com

Svar fra simabrand.com

Hi Maxine, We’re truly sorry for the frustration and concern this has caused , we completely understand how upsetting this situation must feel.
First, please rest assured that Sima is a legitimate brand and we would never ignore or block a customer.
There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, and we are also experiencing a higher-than-normal volume of customer inquiries, which has unfortunately slowed some response times.
That said, we absolutely want to resolve this for you.
Please email us directly at orders@simabrand.com
with your full name and order date, and we will urgently locate your order and provide a clear update. If any issue has occurred, we will of course make it right.
We appreciate your patience and the opportunity to resolve this.
Sima Customer Care

Update: We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you, we had to face some delay with severe weather....

Vurdert til 5 av 5 stjerner

My skin feels like butter, and that is not a silence of the lamb thing

Oh my gosh, did that know I was having to take a review.
Yes, yes yes I am so happy I bought your product off of Instagram. I was hesitant at first. I gave one to my husband one to my son one for me. Even more so I can give them as gifts.
Which now I might not be so willing. I like them so much. In all honesty, I will pick and choose who I give them to though. I love how my skin feels so much. I’m telling everyone. My skin feels like night and day. I am not kidding night and day. I did not know my skin would feel like butter.
Thank you I will be ordering. I do have quite a bit now cause I did two big orders and yes butter the softest it’s ever felt.
Thank you
Julie Grant
Next time I will read when you guys have the trio so I know what colors I will be getting into if I want to get it.

22. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til simabrand.com

Svar fra simabrand.com

thanks Julie, this made our day;) We’re so happy you’re glowing

Vurdert til 5 av 5 stjerner

I like these cleaning wipes and find…

I like these cleaning wipes and find them handy for traveling. They don't take up much space. I always have one in my luggage. I love the results on my skin, which becomes soft and smooth.

23. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til simabrand.com

Svar fra simabrand.com

So happy they’ve become your travel essential, Thank you for sharing your glow with us.

Vurdert til 5 av 5 stjerner

I started with the exfoliating shower…

I started with the exfoliating shower towel and am beginning to love it. I have noticed a difference particularly with my back, which was very dry and my skin was flaky. After using it for just three weeks, my skin is now lovely and soft and much smoother. I also love that I can use it on the undersoles of my feet without having to bend down - I have arthritis in my back - and my feet are also much softer. I now have the exfoliating face towel and the softness of my skin is very noticeable to me. Thank you Sima :)

15. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great products and service!

Great products! Have found the best body and face towels ever! The bath towels are the softest! I won’t use anything else!

Your customer service is outstanding! No one else compares to this company!

2. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Easy to use

I’m 72 and my skin seems to be ‘shedding’ more than I can remember! The Sima towel keeps my skin feeling fresh and smooth, especially my legs. It is also easy to manoeuvre into those places that are hard to reach. Love this product

2. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am so very pleased with my Sima towels & face cloths!

I am really enjoying my Sima towels & face cloth. My skin feels so much softer! I use the towel & face cloth with Cetaphil soap. I have been nothing but pleased, so much so that I ordered an extra towel & face cloth for my closest friend. She was so happy with them that she called me immediately after first using them. She was ecstatic over how wonderfully smooth her skin felt! This is a terrific product, thank you so much! Delivery is very promptly & packaging is excellent.

18. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Skin Rescue Towels

I can scrub my itchy back all over and it is getting smoother. All of my skin is getting less dry and softer tothe touch.
My order went through without any problems and it arrived quickly to my home.

30. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have

Have been using sima towels since Christmas , I suffer from eczema and dry skin since I have been using sima exfoliating towel , after drying myself I use the body lotion skin has never felt better, I have also bought there silver infused towels they are so nice to use.
Definitely recommended simabrand.

24. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Missing Order

I placed my order on the 12/12/25 for Christmas gifts and received a confirmation email. Further emails on the 17/12/25 confirmed that two orders had been dispatched from China. Nothing arrived before Christmas. One order of bodywash arrived on 05/01/26 and the other is still to arrive more than 6 weeks later. The only response in all that time that I have received to my messages is that it has been delivered when clearly the tracking number shows it is still in Lisboa!! Appalling customer service, order with caution for sure...

24. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This cloth actually works!

I really wanted this face cloth to work and it definitely delivered. After using it the first time my face felt smoother and the blackheads were gone! So I am very glad that I took a chance on this cloth. It works for real!

14. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love these towels!

My husband and I loved the shower towel so much, I ordered more so I could give my daughter one to try. She loved it too. My skin hasn't felt so smooth for a very long time.

13. januar 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv