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Bought a pair of boots which were very comfortable and had great grip. But the soles have disintegrated after 12 months, letting in water. The boots have not had a hard life - no hiking, no building site, no walking to work. They've barely seen any action at all - I work in IT, so a typical work day seems me walking around on carpet in the office. They're barely even worn in - so when the soles failed, I contacted customer service via the web chat service.

Customer service got back to me. "Miguel" from customer service assured me they stand by their quality products, and then asked for a load of photos which I duly provided. I never heard from "Miguel" again despite several emails asking whether the pics had been received. I tried contacting someone else through the web chat service. Wouldn't you know it, "Miguel" got in touch and assured me they stand by their quality products and asked for a load of photos. Clearly this is some sort of stock response - I doubt "Miguel" is even a real person. I replied (again), but don't expect to hear anything back (again).

So they offer an opportunity to contact customer service, but apparently have no interest in what their customers say.

I've been a CAT customer for 20+ years, but am bitterly disappointed in the quality of their new products, and the quality of their customer service. I now have to resort to a credit card charge back to see if I can get any redress. It's not acceptable that the soles of a pair of supposedly good quality boots can wear out in 12 months of light use.

Extremly fast delivery, great quality... I couldn't ask for more! Thank you!!

Footwear that fits well and functions perfectly is rare indeed.
My purchase for work with 12 hour days is a godsend. Comfortable, dry great fit and good looking what could be better?

slow to refund returned items and reply to emails. boots are in my opinion and experience overpriced and poor quality
bought a pair of Mae boots from a different seller which had a fault in the lining of the boot making it unwearable - reviews on website reported same fault
Assumed because they were cheap they were seconds
Ordered same boots from Cat themselves - same fault
still no refund - despite goods being received back by merchant and emails explaining such

still no refund (and no response) despite emails to management and customer service

Professional, rapid response to the problem. Satisfactory solution offered pronto.
Well done Caterpillar, love you and your products.

the page was failing to pick my shipping address which was different to my billing address. it was mixing everything up

Good product and service at a good price.

Quality products .
Sensibly priced .
Prompt delivery .

I've always collected caterpillar things. Just love the brand and quality is excellent at reasonable prices 😎👍

Easy to order, boots fit to size and delivered promptly. Honestly the boots themselves so far have been the comfiest I have worn from new! Hope durability is as good as advertised..

Great boots, husband will only buy caterpillar boots for work.. buy a pair put them on wear all day, no blisters no sore feet

Great quality products at a reasonable price

Good price and quality is very good

Easy ordering online and quick delivery. Boots excellent

Ordering online was easy and item arrived within a few days.

Quality and fast delivery

The CAT communications throughout the purchase to final delivery were fantastic 👍🏻👍🏻👍🏻👍🏻

Great quality