The blanket might be good, but it didn't work for us. I bought it for my adult son with autism, hoping the weighted blanket would improve the duration of his sleep, but there was no improvement. Howev... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Not used yet as it's too hot, but arrived on time, great that it comes in a proper bag so easy to store & keep clean when not in use, sure it will be worth the price
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Vis mer
Selskapet har svart
highly recommended this bed bought it for my french bulldog whos 5 so comfy and bog enough for him alway snuggle in it easy wash in machine as well cool wash fluff back up again
Selskapet har svart
Informasjon om virksomheten
Om Silentnight
Skrevet av virksomheten
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Kontaktopplysninger
Long Ing Business Park, BB18 6BJ, Barnoldswick, Storbritannia
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
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9k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Silentnight
We are so glad to hear you are happy with the quality and delivery.
Thank you for takin g the time to feed this back Linda.
Kind regards
Joanne
Silentnight Brands
It took away the heat re menopausal…
It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket.
Thankyou so so much grateful appreciated for the companies superb workmanship in making this cooling blanket.
I will definately buy for my family if they need them.
Kind regards
1. juni 2026
Svar fra Silentnight
We are so glad to hear our cooling blanket has provided such comfort for you. Your kind words about our workmanship are truly appreciated, and we thank you for considering us for your family.
Kind regards, Louise at Silentnight Brands
Goods received on time and as expected 👍
25. mai 2026
Svar fra Silentnight
We are so pleased your goods arrived promptly and met your expectations. Thank you for your positive feedback Lorraine,
All the best, Louise at Silentnight Brands
Happy with the product and delivery
Happy with the product and delivery. Only problem was that an essential pack of screws was missing and it proved difficult to obtain replacements, although l eventually did. Staff on phone were very pleasant.
24. mai 2026
Svar fra Silentnight
We're glad you're happy with the product and delivery. We apologise for the missing screws and any difficulty in sourcing replacements. We'll look in to this further.
Louise at Silentnight Brands
Recently claimed through the guarantee
I recently made a claim under the guarantee because my mattress had a dent in it. To be honest, I wasn't expecting much, but I was pleasantly surprised when I received a response just a week later confirming that a replacement mattress would be sent.
The whole process was straightforward and hassle-free. On the day of delivery, I was given a clear delivery window, the delivery team brought the new mattress upstairs, and they also took away the old one.
The service from Silentnight was excellent from start to finish. I was genuinely impressed and would have no hesitation in purchasing from Silentnight again in the future.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silentnight
We are so pleased to hear about your positive experience with our guarantee process and delivery service. It's wonderful to know we could resolve the issue efficiently and that you would consider purchasing from us again. Thank you for your kind words!
Louise, Silentnight Brands
Best pillow I have ever bought
Best pillow I have ever bought, I gave 4 pillows away before this one , my son stole the CDB one off me which he says is fantastic answell so 5stars for both
31. mai 2026
Svar fra Silentnight
We are so happy to hear our pillow is the best you've ever bought! It's wonderful that your son is also enjoying his. Thank you for your fantastic feedback Louise,
Kind regards, Louise at Silentnight Brands
The bed was damaged on delivery
The bed was damaged on delivery. I have contacted customers services and not received a reply.
30. mai 2026
Svar fra Silentnight
We are sorry your bed arrived damaged and for our delayed response. We are looking into this now for you and will have the CX team get back to you asap
Louise, Silentnight Brands
Svar fra Silentnight
Thank you for your feedback Ian,
Louise, Silentnight Brands
Svar fra Silentnight
We're delighted you enjoyed our service and timely delivery. Thank you for your positive feedback Ethan.
Louise, Silentnight Brands
Very poor
Very poor. Was told upon purchases that if item was unsatisfactory, it could be returned for a refund or an exchange as I spoke to customer service, unsure of the product to buy and they assured me of this as it was a lot of money. However, when attempted to return, they did not answer emails for weeks, and when they finally did, I was told that this wasn't possible
27. februar 2026
Svar fra Silentnight
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your return and the communication delays. Unfortunately, due to hygiene reasons, we are unable to accept the return of bedding once used and apologise we were unable to help further on this occasion.
Louise at Silentnight Brands
Missing order.
I still haven't received my order.
To let you know I still haven't received the swatch. and it's now been another 15 days since you said it would be reposted.
28. mai 2026
Svar fra Silentnight
We're really sorry if your swatch hasn't arrived, this could possibly have been lost in the post, so just in case we'll send another out for you asap.
Kind regards, Sarah at Silentnight Brands
Mattress Topper
A good selection of mattress topper to select from, easy to order and delivered promptly. The topper is comfortable and breathable.
21. mai 2026
Svar fra Silentnight
We are so pleased you found a great selection and that ordering was easy. We're delighted you're enjoying your comfortable, breathable topper.
All the best, Sarah at Silentnight Brands
Absolutely shocking delivery service
Absolutely shocking delivery service, arrived 2 hours late at 10:00 p.m. at night with my mattress and dropped it off. Then I had another delivery guy knocking my door saying that he needed to take a picture of it and get a code from me which I hadn't even been sent. He rang the customer service line which literally said that they were closed after 9:00 p.m. yet he was stupid enough to try two more times just in case they were open because you know that's how it works obviously 🙄, beyond incompetent
27. mai 2026
Svar fra Silentnight
We sincerely apologise for the significant delivery delay and the confusion with the picture and code process Liam. This really isn't the service we expect for our customers and we will be reviewing this with the couriers to prevent such issues in the future. Thanks for your feedback.
Sam, Silentnight Brands
Bought a mattress at a major retailer…
Bought a mattress at a major retailer then found out it was twice the price from shop.silentnight, same mattress. This time went straight online, put in the size, picked the one I wanted and done. Delivered on time, removed the old one. Job done. And for a good price.
27. mai 2026
Svar fra Silentnight
We are so pleased to hear about your positive experience with us! It's wonderful that you found the perfect mattress at a great price, and we appreciate your kind words Duncan.
Sam at Silentnight Brands
The finishing on my new duvet is…
The finishing on my new duvet is terrible with large amounts of the fillings leaking out
27. mai 2026
Svar fra Silentnight
We are sorry to hear about the duvet's finishing Lee. Our CX team will reach out to you directly,
Sam at Silentnight Brands
Poor Choice of Courier unfortunately.
We bought our item (tower fan) and it was shipped. The Couriers (Evri) then misplaced it and told us it would be delivered the next working day. This repeated for a week and they told us to contact the senders. Which we did, and nothing happened for another week. Then Evri decided it was lost forever and it was up to us to chase the senders yet again. So we did (again) and were refunded quite promptly. Two weeks for zero result. I bought a similar item in Sainsburys for less. Zero hassle.
26. mai 2026
Svar fra Silentnight
We are truly sorry to hear about the significant difficulties you experienced with your recent order and the courier service. We understand your frustration with the delays and the eventual loss of your item. Be assured we've noted your comments to address with the couriers.
Sam, Silentnight Brands
Silentnight Brands
Great choice
4. januar 2026
Svar fra Silentnight
Thanks for taking the time to leave a review,
Sam, Silentnight Brands
Hi all,
Hi all,
It came on time and it fits perfectly the nice deep filled pockets it is very comfortable to sleep on too.
Thank you.
26. mai 2026
Svar fra Silentnight
We're so glad to hear your item arrived promptly and fits perfectly! We appreciate your kind words about its comfort.
Kind regards, Sam Silentnight Brands
Svar fra Silentnight
We're sorry to hear of any issue with a recent bedding order. I'll have the CX team reach out to you directly to see what we can do to help.
Sarah at Silentnight Brands
The parcel arrived in good order
25. mai 2026
Svar fra Silentnight
We're pleased your parcel arrived in excellent condition. Thank you for sharing your positive experience with us Jayne.
Sarah at Silentnight Brands
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