Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very easy process to open a junior isa for our 3 week old! Every fee clearly laid out to give an informed financial decision which I’m sure he will appreciate when he’s 18

Vurdert til 5 av 5 stjerner

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Vis mer

Vurdert til 1 av 5 stjerner

Opened ISA with SF in may 2025 via quidco cashback. it says cashback claim can take up to 6months, but its been almost a year with no response. when contacting quidco they say retailer hasnt respond... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Creating the account was easy, i spoke to 2 different staff members as I went through a cashback site and your actual website was misleading. Once id opened the account i got an email to say the welc... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Penger og forsikring

Skrevet av virksomheten

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

947 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great experience all round!

Best ISA bonus I’ve seen for a long time and it was applied straight after I opened my account. The document that were sent were so easy to read and understand so I know I was making the right decision for me with opening the Investment ISA. Friendly team emailed me back with a quick response when I had a small query. Would recommend Shepards Friendly to friends and family!!

4. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Did not pay Topcashback payment after…

Did not pay Topcashback payment after taking out a £20k stocks and shares ISA. Although I went through the process to find out why Shepherds Friendly did not pay the Topcashbback payment, after 6 months of waiting for an answer their reply was "no commission was due on this order" Yet the reason why I invested in Shepherd Friendly was for the Topcashback payment. Be aware if this is why you are investing in the company!

3. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Shepherds Friendly

Svar fra Shepherds Friendly

Hello,
Thank you for your review. I'm sorry to hear that you had trouble with your TopCashback. I'd like to look into this for you, so I've sent you an email through Trustpilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?

Or you can get in touch with our friendly Member Services team using our Help and Support form: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena

Vurdert til 5 av 5 stjerner

Great incentive…

Great incentive through Emma’s Diary to set up an account for our baby, received the bonus really fast too. Thank you Shepherds Friendly!

21. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very poor junior ISA rates

Very poor junior ISA rates, 3.75% for the year. Wish I’d known this before setting them up. They made the quarterly bonus sound attractive, but in reality, just not worth it.
********
In response to your reply:
To be honest, I'm not happy with the 3.75% rate, but the past 2 quarters only hit 0.5%, which as a whole means your investment managers are doing an awful job. My personal ISA has already hit a 24% return (with a different company) over a 6 month period. I realise this is an exceptional return, but if they can hit this, and your guys cant get a decent fraction of this, then there is something clearly wrong. Kids should not be penalised simply for being kids. I will be moving these ISAs away from you in the near future.

10. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Shepherds Friendly

Svar fra Shepherds Friendly

Hello Tony,
Thank you for your review. We always value feedback from our members, and I'm sorry to hear your experience wasn't as you'd expected. We take decisions about bonus rates very seriously, and the recent reduction reflects a number of market and economic factors.

The bonus rate of an Annual Equivalent Rate (AER) of 3.75% is for the period from 1st July to 30th September 2025. Like, with any investment, returns can fluctuate, so AER shows you how much the investment could grow in one year if investment returns were to remain at the same level all year. We pay bonuses quarterly, so your next bonus rate may be different from this one.

Unlike with an index-linked fund, a with-profits fund offers a more predictable investment performance by actively ‘smoothing out’ the daily ups and downs of the market. Our fund managers use a careful and proactive investment strategy to smooth out the impact of this year's volatility on your investment. While market ups and downs have eased compared to earlier in the year, ongoing inflation, slower economic growth, and higher interest rates mean there’s still some uncertainty.

With our Junior ISA, we aim to provide your child with higher returns in the medium- to long-term, compared with what you’d get from a bank or building society account. So you should aim to invest for no fewer than five years.

In your bonus rate email, you can read our latest investment update for more information.

If you have any questions, please don't hesitate to get in touch with our Member Services team here: https://www.shepherdsfriendly.co.uk/help-and-support/.

Kind regards,
Elena

Vurdert til 1 av 5 stjerner

Avoid Shepherds Friendly Sick Pay…

Avoid Shepherds Friendly Sick Pay Policy
Do not take out this policy. It does not pay out if you’re off work due to mental health reasons unless you’ve been formally sectioned. I wasn’t informed until three months later, by letter, that my claim had been deemed null and void because they decided my mental health wasn’t “severe enough” to qualify.

Throughout the process, I received no replies to any of my emails, and although I was repeatedly promised call-backs, not a single one ever happened.

22. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Shepherds Friendly

Svar fra Shepherds Friendly

Hello Kelly,
Thank you for your review. I’m sorry to hear that your experience wasn’t as you’d hoped.

We always aim to make fair decisions for our members when it comes to Income Protection claims.

Mental health conditions are one of the most common reasons our members claim, and we’ve supported many members through this when they meet our Terms and Conditions.

We’ve been in touch to explain why we weren’t able to pay you this time.

If you have any more questions, please don't hesitate to reach out to our Claims team.
Kind regards,
Elena

Vurdert til 5 av 5 stjerner

Great Service

Great Service, I used the wrong email address and a lovely lady called me and sorted the issue out. Excellent customer service.

7. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

refused my claim total scam off work…

refused my claim total scam off work doctors note etc now left out pocket by thousands please don't use this company

27. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Shepherds Friendly

Svar fra Shepherds Friendly

Hello Ann,
Thank you for your review. I'm sorry to hear about your experience.

We always aim to make fair decisions for our members when it comes to making an Income Protection claim. I'd like to look into this for you, so I've sent you an email through Trustpilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?

Or you can get in touch with our friendly Member Services team using our Help and Support form: https://www.shepherdsfriendly.co.uk/help-and-support/, selecting the option 'I have a query relating to an Income Protection claim'.

Kind regards,
Elena

Vurdert til 1 av 5 stjerner

Very poor.

Very poor.
Opened an ISA with £20k via TELUS Health who my employer promoted £400 cashback with SF. After not receiving the cashback I raised a claim with TELUS who today after almost 5 months received an answer from SF to say the purchase was either not completed correctly or I received cashback via an alternative method. Both statements are false and it feels like they just don't want to honour the cashback promise. Anyway I shall be transferring to another ISA and won't get involved with this company again

12. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Shepherds Friendly

Svar fra Shepherds Friendly

Hello Monty,
Thank you for your review. I'm sorry to hear about your experience. I'd like to look into this for you, but I need a bit more information. We've sent you an email through Trustpilot requesting a few details so we can help you. Please could you reply to the request with your plan number or postcode, contact details, and the best time for us to reach you?
Kind regards,
Rosie

Vurdert til 5 av 5 stjerner

Always helpful

Always helpful, they look after you and your money. It's easy to withdraw if needed and you can freeze deposits when necessary. I really happy with how Shepherds Friendly work

5. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Effortlessly Savings With Shepherd Friendly

It is so easy to get on the saving or investment ladder with Shepard's Friendly idea of platform.
Just revamped it's app as well, and so pleased with the ability to make payment using convenient methods.
The sky is the starting point I would say for #Shepherd Friendly.

Dami.

2. september 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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