ShelterLogicAnmeldelser 

I made an ordering mistake on my own. Ordered wrong size shelter. I spoke with Laura in customer service who was very helpful. I sent her some info and pictures and she confirmed exactly what I had and what I needed. Placed order for new cover only. Since I had original pkg and didn't attempt to install all pieces, they very graciously offered me a full refund if I bear the expense to ship my top back to them. I shipped wrong cover out yesterday and new replacement due to arrive within next couple of days. Outstanding service. I love it when a phone call gets answered promptly and emails get a prompt response. Very positive experience rectifying a mistake that I had made myself.

Bought the 8 X 8 shelter two years ago . The frame is quality, and strong .... but the shelter material is weak and lacking in durability. I believe if the company went with a thicker quality tarp material , the lifetime use of this shelter would increase dramatically. Since this item didn't last as long as I would have hoped , I would not recommend or ever be buying this product again. This is only a temporary shelter as the tarp material will self destroy in no time at all ..... very disappointed ..... It appears this type of shelter is not made for snow, wind or sun . Not sure if such an area exists !

J’ai reçu un excellent service de Kawtar, elle était tres polie, connaissante et plaisante à parler. Je suis bien impressionnée du bon service aussi de votre compagnie

Lynn was very helpful on the phone and tbe order taking process

The Lady I talked to was very helpful and and a pleasure to talk to.

Thank you for the customer service you provide. You took care of my issue on the first.

Lynn was personable and efficient. Her careful attention to detail likely saved me lots of headache as she found the correct part number.

SPOKE WITH LYNN AT LEAST THREE TIMES TODAY. EACH TIME SHE WAS EXTREMELY PATIENT AND HELPFUL. THESE ARE THE TYPE OF EMPLOYEES THAT MAKE A BUSINESS GREAT. SHE DID A FANTASTIC JOB AT HELPING ME.

Customer Service was effective and efficient and designing the right solution for my needs. There was no hard sell - thank-you, Laura B!

The service that Anthony provided was superb.

What made my experience great is Alexa Reynolds - Customer Service Representative. There are many stores in my area where I could have purchased a gazebo, but by contacting your company and having Alexa help me out, it was quick and easy to purchase directly from you. She made the difference and I want you to know about it.

Excellent communication and service.
Greatly appreciated.

Thank You

4-Star Review: Wonderful Customer Support Experience with Kim Nelson

I recently ordered a ShelterLogic pavilion/garage that I plan to use as a photo studio set for my work as a professional Santa Claus portrayal artist. I'm always on the lookout for ways to elevate the experience for the families I work with, and this pavilion will be a perfect backdrop for creating a winter wonderland of Christmas magic this holiday season.

While assembling the pavilion, I discovered a missing piece. I placed an order for the part on Wednesday the 16th, but a week later—on Wednesday the 23rd—I still hadn't received any email or notification regarding the shipment. Concerned, I called customer service and had the pleasure of speaking with Kim Nelson.

Kim was absolutely a joy to work with. She was kind, professional, and truly helpful. She apologized sincerely for the delay and immediately took action to get the part shipped out. She even emailed me while I was still on the phone to confirm everything. It was a refreshing experience to be treated with such care and efficiency.

The only reason this isn’t a 5-star review is due to the initial delay in processing and shipping the missing part. However, Kim’s excellent service certainly helped turn the situation around. ShelterLogic is lucky to have her on their team!

Very helpful, and a rapid service, thank you!

I recently bought an 8x10 pop up shed. Upon opening the box I noticed that there was a few rips in the cover panel. Claiming the warranty on the site was a very simple process, and I received an answer the day after submitting the warranty. After a few follow up questions a replacement was agreed to be sent to me, with one slight problem. The color I have is not available for a few months, a substitute color was suggested.
ShelterLogic is going to send me a full panel cover for the entire shed so that I do not have a mismatched colored shed. Which I will be receiving in 5 days.
Amazingly fast service, and replacing all of the panels is above and beyond customer service that you do not see much anymore.
I will be purchasing all of my future sheds and outdoor structures from ShelterLogic.

I had a very disturbing situation, it was handled to my complete satisfaction given the parameters. I will say though the number of tube's that required removal of burrs on the inside was very frustrating. If the cost of removal is too expensive, at least point out the possibility and include a deburring tool.

Prompt and professional support

Great product at unbeatable value. Laura in customer serice is an absolute pleasure to deal with. Very patient and professional. A++++

Called regarding shipment and Kim took care of it right away. She was very courteous, patient and knowledgeable. Great service.

Lynn was Very helpful with my recent warranty request.
Ordered my replacement cover without a hitch!
As I told Lynn we have been dealing with SL for a very long time , if ever there was a problem SL took care of it !