SevenRooms Anmeldelser 

Submit button does not submit (logged in via FB and want to pay with Apple Pay). Tried 3 browsers and 2 devices LOL

My experience with Sevenrooms is really bad and unprofessional. My valid mobile number was detected as invalid when trying to book a table reservation in Lavo Singapore, which was using Sevenrooms technology.

Reported the incident to Sevenrooms and hoping the technical support team can solve the issue.

Unfortunately, not only unable to solve the problem which I thought wouldn't be so difficult, they feedback crappy excuses which was totally irrelevant.

If I am running a restaurant or cafe, I will not use them for sure. What a shame!

Huge time suck. Tried 5x to make a booking. Never completes. Data fields don't even have labels. Doesn't take standard format for phone number. No response from Support.

Platform is inaccurate. Main problem is that whatever are the settings you decide there's no way to set up the customer not to book a table even 3 minutes before they arrive. So you always have very intelligent people booking a table literally outside the door and then demanding to seat when they have already been told the restaurant is full packed. Totally crap platform.

Would give 0 if possible

Unprofessional staff who harass business owners repeatedly over years to use this sub-standard platform - even after being repeatedly told “not interested” “do not contact”.

I don’t remember exactly what booking I made through SevenRooms but I have just taken out a new antivirus on my devices and discovered that my personal data has been shared on the dark web by this organisation. I know it’s a platform for hospitality and think it may have been after I have made a restaurant booking. Clearly a very shady organisation.

How is this a professional program that people pay money for?
I've done multiple reservations and the site refuses to send me any confirmation emails. Even when it says it has sent them through.
If I try and book again at the same time, then it says that I've already booked but there is no way to actually log on to the website to see what my reservations actually are.
Everyone involved at this company should take a look at how much easier it is for the guests to use their competitors.

I have been booking with SevenRooms for years now, and I must say that the experience has been nothing short of extraordinary. The platform is so intuitive and seamless that you don’t even have to think twice about how or why you are booking. It just works flawlessly every single time, making the entire process incredibly simple and stress-free.

One of the most impressive features of SevenRooms is its ability to automatically add bookings to my calendar with detailed information. This happens without any additional clicks or manual inputs from me. I receive an email confirmation, and before I even have to check, the event is already perfectly placed in my calendar. This level of automation and integration is truly remarkable and speaks volumes about the efficiency and user-centric design of the platform.

The convenience provided by SevenRooms goes beyond just the booking process. It’s about the peace of mind that comes with knowing everything is handled accurately and promptly. In an era where time is of the essence, having a reliable tool like SevenRooms that requires minimal effort yet delivers exceptional results is invaluable. It’s almost like having a personal concierge who takes care of all the details for you.

Furthermore, I have never encountered any complications or issues with my bookings. The process is consistently smooth, and the platform’s reliability ensures that I can trust it for all my reservations. This reliability is crucial, especially when planning important events or occasions.

Overall, SevenRooms has set a high standard for what a booking platform should be. It combines ease of use with unparalleled efficiency, making it an indispensable tool for anyone looking to simplify their reservation process. I wholeheartedly recommend SevenRooms for its exceptional service and innovative approach to booking management. It truly is one of the most user-friendly and effective platforms I have ever used.

Terrible booking experience. This is not the first time. Repeated poor online experience. This requires multiple attempts at booking. We are not impressed with this booking software and will now look for restaurants not using this service

SevenRooms refuses to unsubscribe you from their service - this should be reported to the Dubai Regulator.

Easy to use and love the fact I get to see what other time slots or restaurants in the group are available. But in this age of scammers, using links for reservation confirmations sent via text message is terribly inappropriate and diners are not given an alternative way to confirm.
As someone who dines out regularly, the adoption of the sevenrooms platform by many of Melbourne’s top restaurants puts me at risk. And I face the inconvenience of a phone call when I do not wish to tap on a link.

Terrible customer service - they say their support line is open 24 hours, but most times I call from Australia, I can't get through to anyone, and an answering service says that they will call me back. Not good enough at this price, and when you have been promised 24 hour support. Once you do get in contact with someone then it usually takes over a week for your request to be actioned. This also applies to support requests when it is their fault (it usually is their fault, mostly updates that don't go to plan and change the way the system runs - they still don't assist with this!). This is the main way that our customers interact with us, and often the first port of call for their visit with us, so we expect that the experience is seamless as we rely on it so heavily. They promised the world, before we signed up, and charge a fortune, and then they forget about you and ignore support requests. I would recommend that no-one uses this company. I have worked in this space for 20 years at high profile businesses, and I could point to multiple other reservation systems that are a lot better value, do the job better, don't have issues every time the system updates, and support and customer service teams actually assist you when you need it. I think they are forgetting who the customer is.

I don’t ever receive booking confirmation emails from seven rooms when I make restaurant bookings, I have to contact the restaurant directly to check they have my booking. I Contacted seven rooms but they refuse to help and say that’s it’s not their problem despite other people reporting the same issue

Horrible service, and it's not the first time. I'm just done! The booking page reloads each time I'm forced to use this 3rd-party service. I can't jump into another app to copy card details nor enter the bank app to approve the booking request, both without causing the booking page to reload and reset the booking I chose. I ended up having to using a second device to make a less desired reservation timing, while confirming the booking request on my mobile. This is stupid. Lesson learnt: It is less stressful finding another place that does not use SevenRooms, similar with viewing any websites with 'Admiral' cookie popups. It will be a simple NOPE.

Booking is efficient but get ready to receive several emails following your booking to ask you to review the restaurant. You can't unsubscribe from all of them. I would rather not use this service because of that.

Horrible. There is no reason for such continued failure to perform a fundamental task of processing a simple dinner reservation, repeatedly, across multiple restaurants. I wonder how much business is lost as a result of such simple basic flaw:

"There was a problem completing the reservation. Please try again later"

Great company easiest to use when booking resteraunts

SEVENROOMS platform offers the most convenient reservations experience – easy to use, highly functional, and backed by a quick and efficient service support team. It’s the best platform I’ve ever used!

Sevenrooms has proven to be an invaluable asset for our restaurant operations. The sophistication of its reservations management is matched by the advanced marketing capabilities it offers. The software's intuitive setup process facilitated a smooth integration into our workflow. Noteworthy is the exemplary support team – prompt, well-versed in their product, and consistently demonstrating a high level of professionalism. Sevenrooms is an exemplary solution for any restaurant seeking efficiency and robust functionality.

They set us up for success with a custom interface to regulate our bowling lane reservations and it has been a huge boost to our efficiency.

Bruce
GM Vernon Lanes Louisville KY