Sendico is quick with receiving orders from Mercari Japan sellers , and the packing was very well done. Shipping fees are reasonable, but the delivery time could be faster.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Очень долго упаковываете и отправляете посылки. У других посредников процедура упаковки и отправки после оплаты посылки составляет 1 сутки. Непонятно почему делите заказ от одного продавца (магазина)... Vis mer
Selskapet har svart
I've used sendico for multiple years now, I've never had a single issue. Everything is really straight forward and arrives perfectly wrapped and safe. You can pay extra if your unsure and have ite... Vis mer
Selskapet har svart
Had a great experience using Sendico. Box was packaged very well with multiple layers of bubble wrap inside to protect fragile items. Very prompt customer service team as well who will clear any doubt... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Onlinemarked
- Import-/eksportselskap
- Onlineauksjon
- Frakt- og posttjeneste
- Traktorforhandler
- Dataspillbutikk
Om Sendico
Skrevet av virksomheten
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Kontaktopplysninger
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4,4
Enestående
562 anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Sendico
Hi There,
We're happy to hear that you had a good experience with us, and we hope to see you again soon!
Kind Regards,
Sendico
I messaged customer service about a…
I messaged customer service about a pending order and have received no response at all. Order # A-900686
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
Thanks for getting in touch. I can see that this issue was addressed on site a few days ago, but I apologize for the delay in response from our support team.
There is a high volume of inquiries recently, so we thank you for being patient here.
Kind Regards,
Sendico
7days shipping to Mauritius using…
7days shipping to Mauritius using cheapest air small method, packaging is the best would recommend to anyone
1. desember 2025
Svar fra Sendico
Hi There,
Thank you for your kind review! We're happy to hear that you've had a good experience with us, even delivering as far as the Mauritius.
Thank you for your patronage, and we hope to see you again soon!
Kind Regards,
Sendico
generally it's pretty good
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is a bit long. But the core service works very well, shipping and packaging is fast.
18. november 2025
Svar fra Sendico
Hi There!
Thank you for taking the time to share your feedback. We understand that the deposit system can feel inconvenient at times, and we are currently exploring ways to introduce alternate payment methods in the future that would allow for wallet-less payments, so please look forward to that.
We also appreciate your patience regarding support response times and are continually working to improve this. We’re glad to hear that the core service, including shipping and packaging, has been working well for you. Your input is genuinely helpful as we continue to refine the platform.
Kind Regards,
Sendico
Damaged items and slow to ship.
Very slow to ship sometimes, many of my items arrived damaged also. For example I purchased a Tyranitar Prime card for nearly $100. It arrived in a team bag without a penny sleeve or top loader. The card was bent so I lost money. Also one of my Marnie boxes came damaged because they just threw it in the box without any protection and they have a habit of stocking heavy items on top of lighter ones. Not at all happy woth them after using them for years, the issues have been mostly recent.
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
We’re very sorry to hear about the issues with your recent orders. We understand how frustrating it is to receive items damaged, especially valuable cards or collectibles.
We value your long-term support and would like to investigate these specific orders further.
Please contact us at mail@sendico.com with your order details so we can look into this and see what went wrong here.
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you so much for the kind words! We're really happy to hear you enjoyed our service, fast delivery, and clear pricing. We appreciate you choosing Sendico!
Kind Regards,
Sendico
Svar fra Sendico
Приветствуем!
Большое спасибо за ваш отзыв! Очень рады, что всё прошло быстро и чётко. Благодарим, что пользуетесь Sendico!
С уважением,
Sendico
Cost is a bit high
Cost is a bit high and I’m trying not to spend too much on my first paycheck but the items have a much cheaper price than eBay as well as having more items
14. november 2025
Svar fra Sendico
Hi There,
Thank you for your feedback! We understand that shipping and service costs can feel high, especially if you haven't used a proxy service before!
We’re glad to hear that you found the items themselves to be competitively priced and offering more value than eBay.
We hope you enjoy your purchases and appreciate you choosing Sendico!
Kind Regards,
Sendico
Sendico is a very reliable service for Japanese products
Sendico has always been a very reliable service for anything you'd like to order from Japan. Not just (vintage) tech or collectables but also western products that a Japanese collector might have purchased decades ago can be found on Japanese exclusive market places.
The majority of products are kept in prestine conditions. I was able to find original 1980s pop culture cinema posters that look almost like new.
Sendico offers amazing customer service and replied quickly as usual. Each package is packed with great care and diligence. I kept all the tiny origami gifts so far but I think this time none was included. Thanks to the person making them. I guess too many orders, too little time. ☺️💝
5. november 2025
Svar fra Sendico
Hi There,
Thank you so much for this wonderful review! We're really happy to hear that Sendico has helped you discover so many unique items!
Our customer service and packing teams will be delighted to hear your kind words as well. And regarding the little origami cranes: thank you for noticing! We've been handling a very high volume of orders recently, but the cranes will be back in action very soon. We're glad you've been keeping them!
Thank you again for your continued support and for choosing Sendico.
Kind Regards,
Sendico
Worst customer service in the world
Worst customer service in the world. I thought Japan was the best place with humble service, but they will only contact you if you have to pay more for something. Recently, I bought a new flip phone for about 23,000 yen, plus shipping, VAT, and commission. When I received the phone, it wasn’t working, even though it was clearly listed as used like new, and the description said everything was okay and functioning. When I asked for a refund, Sendico customer service said there would be no refunds. When I trusted them and they didn't even contacted the customer who sold me a broken phone
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
We’re very sorry to hear about your experience. We understand how frustrating it is to receive an item that doesn’t work as described.
In this case, we must clarify that the item was shipped exactly as it arrived to our warehouse, and no contents check or operation confirmation was ordered. Without this service, we are unable to verify functionality or request seller action on your behalf, as the item is forwarded in the condition provided by the marketplace.
We know this doesn’t change the disappointment you felt, but we do want to assure you that we never ignore customer concerns. In all cases we cannot request refunds from sellers after 48 hours of items arriving in our warehouse, so when no inspections are requested there is nothing we can do if item condition isn't as described.
We apologize for the disappointment here.
Kind Regards,
Sendico
Very easy great services
Very easy great services, no problems.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
Thank you for the great review! We're glad to hear everything was easy and smooth with no issues. We appreciate you choosing Sendico!
Kind Regards,
Sendico
Excellent Attention to Details
I ordered a couple of electonics, including a PS3 console. I was so worried about shipping, however I was relieved when I received the package. Everything was so well packaged, a lot of bubble wrap and everything was extremely carefully done, you could tell they really care about the customer receiving their things in the exact condition they were purchased in. Since then I've purchased a LOT of things from Sendico, and they always exceed my expectations. I absolutely LOVE Sendico, and I couldn't be happier to have discovered such an amazing site. 10/10 🔥
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
Thank you so much for your fantastic review! We're thrilled to hear that your electronics, including the PS3, arrived safely and that our packing met your expectations. Your continued support and enthusiasm mean a lot to us, and we’re so happy Sendico has become a go-to for your purchases.
We’ll keep working hard to make sure every order exceeds expectations. Thank you for choosing Sendico!
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you for the great review! We're happy to hear that you found our service simple to use, and that everything went smoothly. We appreciate you choosing Sendico!
Kind Regards,
Sendico
I have waited 3 weeks for you to ship…
I have waited 3 weeks for you to ship my package: Z-131632.
"Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know which alternative shipping method you would like to ship with and we will proceed with packing."
Support won't do anything, other than giving automated responses, that they can't change it.
How am i supposed to get it shipped then?
I CANNOT select a shipping method, because it is suspended.
These items are worth $1500. Stuck in Japan for 3 weeks now.
Won't use any money here again, until you fix this, sorry.
EDIT: They have finally answered and fixed it. I have adjusted to 4 stars, instead of 2 stars.
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
Thank you for sharing this, and we’re very sorry for the stress caused by the shipping suspension. Situations involving oversized parcels can be frustrating, especially when the system blocks shipping-method selection.
Your parcel required manual review because it exceeded the limits for the original shipping option. In these cases, our team must intervene to adjust the method, which can take time depending on workload. We apologize that our earlier replies felt automated, that’s absolutely not the experience we want you to have.
We’re glad to hear that the issue was finally resolved and that you updated your rating. Thank you for giving us the chance to fix things.
Kind Regards,
Sendico
Sendico Bad :(
First of all, their site wouldn't estimate the costs of shipping so i had to pick one at random. Then when i got the shipping price i asked to have a lower/slower option.
Customer serice response? Add an overcharge of 10,000yen.
When i asked to remove the heavy objects i was told Sendico couldn't since they were already boxxed.
Second, i had 2 packages, one was ok but only 90% of the box was well packed and things on top broke. Package #2 was complete garbage. (Package #2 was the box full of heavy stuff so Sendico could have just sent me one but but no...)
Zero protection except the box had bubblewrap. All items thrown into the box rubbing on to each other without protection between them. Not only did every item get very scratched, the box was full of water!
i had to dump the whole box due to having ordered electronics.
Sendico blames Fedex for the water.
Pointless to order anything of value since some Sendico packers don't care about how they pack :(
Terrible experience.
First and last :(
-------------------
Edit Dec update:
-------------------
Finnaly Sendico contacted Fedex about the problem ONLY after i posted here on Trusted Pilot and THEN sent them an email... even though i asked them almost 2 months ago!
Another note is i had to repeat myself often to support, they ignored me constantly.
Obviously due to Sendico's ultra poor and slow customer service (Not a service!) often taking days and sometimes weeks to answer me, Fedex doesn't answer claims over 21 days old.
Again, avoid Sendico, considering they're whole 'thing' is to ship around the world and they can't even pack and protect your items dispite i had paid more for more packing.
On top of this bad box, the good box had bad "working" items and i asked support MULTiPLE times about these and they constantly ignored them.
Another loss i have to take. They don't care!
The fact is, Sendico overcharged me at shippng costs, shipped me a bunch of poorly packed waterlogged electronics, barely communicated then told me i had to "understand" since they can't do anything because of the 21 day Fedex set.
Another company just for the shareholders.
Customers are meaningless.
Do not make my mistake, i write this long review as a warning to everyone.
Sendico BAD!
ZERO STARS!
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sendico
Hi There,
Thank you for sharing this feedback. We’re truly sorry for the frustration you experienced. Your situation clearly fell short of the standards we aim to uphold.
Shipping estimates can only be generated when full item details are available, but we apologise that this wasn’t communicated clearly.
We’re also very sorry about the packing issues. The water damage was confirmed by FedEx as occurring during transit, but that doesn’t change how disappointing the outcome was, especially with electronics involved.
We would really like to look deeper into this to see what went wrong at each stage. If you’re open to it, please contact us at mail@sendico.com with your order number so we can investigate fully and improve our service.
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you so much for your kind words! We’re delighted to hear that you were happy with the packaging and overall experience.
We truly appreciate your support and look forward to helping you shop from Japan again soon.
Kind Regards,
Sendico
Excellent service
Excellent service, competent team. I've been using Sendico for 5 years, and do recommend them to other searchers of Japanese goods.
13. oktober 2025
Svar fra Sendico
Hi There,
Thank you for being with us for so many years! We truly appreciate your trust and continued support. It’s always wonderful to hear from long-time users who recommend Sendico to others, your kind words mean a lot to our team.
We’ll keep doing our best to make shopping for Japanese goods as smooth and reliable as ever. 🌸
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you, Bipin! We’re glad to have you with us from India 🇮🇳. We really appreciate your support and hope you continue to enjoy shopping with Sendico!
Kind Regards,
Sendico
By so far this is the best web for…
By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything i feel loyal for this one and i wont change it for another one
15. oktober 2025
Svar fra Sendico
Hi There,
Thank you so much for your wonderful message! We’re really happy to know you’ve been with us for a year and that you trust and enjoy using Sendico.
Your loyalty means a lot to us, and we’ll keep doing our best to maintain that trust and continue providing transparent, reliable service with no hidden fees. 🙏🇯🇵
Kind Regards,
Sendico
Svar fra Sendico
Hi There,
Thank you so much for your kind words! We’re happy to hear you found Sendico easy to use and appreciate your recommendation.
Kind Regards,
Sendico
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.