EXTREMELY polite, patient and helpful. Wouldn't mind if this was to be the only agent helping me. Just overall good vibes and honestly the interaction improved the quality of my already great day. TLD... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It was amazing, it was so swift and stress free. It's probably the best customer service i've experienced in a long while. I was having issues with my light stream account and it was resolved in minut... Vis mer
Selskapet har svart
Had to knock it down to 4 for the issues I had found on the website when trying to cancel the purchases myself, but the response time and swiftness of the support team live chat was amazing, they sort... Vis mer
Selskapet har svart
I notified Xsolla of a problem and the tech got all over it. I answered just a few simple questions and a short time later the issue was resolved. I appreciate the professional courteous treatment I r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
Kontaktopplysninger
15260 Ventura Boulevard Suite 2230 Sherman Oaks, 91403, Los Angeles, USA
- support@xsolla.com
- secure.xsolla.com
4,0
Bra
4k anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Problem Solved
Stark was great helped me get my problem solved and I am very grateful!!!
21. april 2026
Anmeldelse skrevet uten oppfordring
Impossibilidade de resolver chargeback bloqueando acesso a conta de jogo
Estou enfrentando um problema grave envolvendo um pagamento processado pela Xsolla.
Minha conta em um jogo foi bloqueada devido a um chargeback realizado pelo banco/cartão. Desde então, estou tentando resolver a situação para recuperar minha conta, inclusive me dispondo a pagar o valor novamente.
Entrei em contato com o suporte da Xsolla e fui informado que:
não há nenhuma pendência ativa no sistema
o chargeback já foi concluído
não é possível refazer o pagamento
não podem entrar em contato com a empresa do jogo
Por outro lado, a empresa do jogo informa que depende de uma instrução formal da Xsolla para dar continuidade ao caso.
Isso me coloca em uma situação sem solução, onde:
a Xsolla diz que não pode fazer nada
a empresa do jogo depende da Xsolla
Reforço que:
não tive intenção de violar regras
estou totalmente disposto a regularizar o valor
minha conta possui mais de 10 anos e um investimento significativo
Peço, por gentileza, que a Xsolla verifique se há alguma forma de:
orientar corretamente a empresa do jogo
ou fornecer algum tipo de confirmação formal que permita a resolução do caso
Aguardo uma solução.
14. april 2026
Anmeldelse skrevet uten oppfordring
teddy bear
good support team especially Ted big ups too him got my refund under 2 minutes
20. april 2026
Pretty much never accepts transactions…
Pretty much never accepts transactions and enver expalins why they cant
20. april 2026
Anmeldelse skrevet uten oppfordring
Love the customer service
The best help.you can ask for
19. april 2026
Anmeldelse skrevet uten oppfordring
Very nice stuff
Very nice stuff, they sorted my issue very quickly. Thank you so much
17. april 2026
Anmeldelse skrevet uten oppfordring
Gave me a refund when I needed help
Gave me a refund when I needed help
Was quick, polite and very helpful and easy.
Very Appreciative!
16. april 2026
Anmeldelse skrevet uten oppfordring
The customer service is absolutely…
The customer service is absolutely amazing, always finding a way to help you with everything, 100/10 always ending the chat happy, thank you again for all your help!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Secure Xsolla
Hello Tazz,
We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
４月ゴーパスプラス１０が当日に反映されなかった
４月ゴーパスプラス１０が当日に反映されなかった。ショップとナイアンテックそれぞれに問い合わせし数日後に反映された。対応は問題無い。
13. april 2026
Svar fra Secure Xsolla
こんにちは！
素晴らしい体験談を共有していただき、ありがとうございます。迅速な対応ができたことを嬉しく思います。それでは！
Svar fra Secure Xsolla
Hi!
Thank you for your kind words! Enjoy the Game!
I had an issue with Twitch
I had an issue with Twitch; or rather their tack of service.
Which still is not resolved, btw.
Your guys stopped it from your side; which is great.
Thank you.
13. april 2026
Svar fra Secure Xsolla
Hello!
We appreciate your feedback. We are happy to help our customers at any time!
Never an issue either my purchase and…
Never an issue either my purchase and if so it’s corrected immediately, thank you !!!
13. april 2026
Svar fra Secure Xsolla
Hi!
Thank you for pointing our agent's work. Thanks for your kind words! Enjoy the Game!
Svar fra Secure Xsolla
Hello!
We are thrilled to hear that we were able to provide you an amazing service. Thank you for shopping with us!
Love the platform everything’s so easy
13. april 2026
Svar fra Secure Xsolla
Hello!
Thank you for highlighting our agent's performance. We are happy to know your issue was handled by a professional.
Customer service actually did something…
Customer service actually did something for once, they were committed to making sure I got the bundle I paid for in a reasonable time frame. Customer care is always polite and personable, very friendly.
12. april 2026
Svar fra Secure Xsolla
Hello Noshan!
We appreciate your wonderful review. We work hard to meet expectation like yours, and we are happy to hear we were able to resolve your issues. Thank you and Enjoy the Game!
Admittedly, but .....
Admittedly, as I signed the contract through my own mistake,
your actions are legally sound.
However, I was unable to rectify the situation.
Therefore, having accepted that I would suffer a financial loss, I have already cancelled the contract for this ********@*****.com.
I felt it was necessary to start afresh.
13. april 2026
Svar fra Secure Xsolla
Hello!
We are sorry for the inconvenience regarding your request. If you have any further inquiries, please continue your communication with our support at help@xsolla.com.
Thank you.
I'm too lazy to write something huge
I'm too lazy to write something huge, I'll just say that this is a very good store!😮💨
13. april 2026
Svar fra Secure Xsolla
Hi!
Thank you for your review. We are happy to assist our customers with any issues!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.