Scottish Friendly Anmeldelser 3 111

Just set up a couple of child ISAs - had some issues and received the most efficient and patient customer service experience from Anna. Very appreciative given my mistakes.

If there was a negative value I would give it. I have been trying to cash in a small pension for 6 MONTHS! I have be totally honest about my personal situation and about how much anxiety their time wasting is causing me. Today I sent an email to Steven McGee their CEO.
Yesterday I was promised my money would be will me by end of business yesterday or by this morning. NOTHING!!!!!!

The whole process of creating an account and starting to invest was smooth. It would have been nice to know where specifically the Climate Leaders Fund invests.

Easy access to set up on line which I appreciated as I find online set ups very frustrating this was easy

I completed my application on line , i found it very easy to complete and received my documents within a few days.

If I COULD GIVE - STARS IT WOULDN'T BE ENOUGH.
IM NOT GOING TO REPEAT MY 2 PREVIOUS POSTS.
BUT IN A NUTSHELL .........
THIS ALL STARTED 28TH APRIL
TODAY IS 13TH JUNE , STILL NO PENSION PAID TO ME , INVESTIGATION STILL ON GOING , ALMOST 7 WEEKS THEY HAVE HELD MY MONEY SINCE I REQUESTED TO CASH IN .
HAVE NOW GONE TO THE TOP (STEPHEN McGEE ) THE CEO OF SCOTTISH FRIENDLY . HE NEEDS TO KNOW HOW HIS CUSTOMERS ARE BEING TREATED & STOP IT HAPPENING TO ANY OTHER PENSIONERS.
ALSO DO NOT TAKE ANY NOTICE OF THE GENERIC REPLIES TO ANY OF THE POSTS FROM THE COMPANY , ITS NEGATIVE ACTION .

Been with scottish friendly a while now very good and enjoy saving fo my hols each year thanks

Scott Gilmore offered exceptional customer service and support in dealing with my son’s CTF . After over a month of email communications and misunderstanding, Scott offered incomparable service clearing up identification mishaps and effectively and efficiently resolved issues and was able to assist us. Very friendly and professional. Definitely a team asset. Thank you Scott.

Bought isa through avios from this company last October and like most other people who did the same, never got the avios points.

Too many problems trying to login to view my account when I request a password reset i get a sorry there's been an issue please contact customer service. Far too much stress caused by using this company on more than 4 occasions

You where so helpful and patience with us

Scott at Scottish (!) Friendly helped me get back in to my locked account and merge my other account so I can find them in one portal. Very helpful and friendly, thank you!

Really user friendly app with lots of information on your investment

Scottish Friendly are always very responsive and accurate with your ISA despite my frequent chopping and changing of payment dates and monthly amounts highly efficient and highly recommended

It’s very easy to invest and know my investments are secure..

Totally incompetent company who use delay tactics time and time again.
Small pot pension withdrawal should be a simple task but not with Scottish friendly who will complicate forms, keep you in the dark on timelines, never respond to emails and call representatives are clueless.
Im writing this review in the hope that someone from them will get in touch with me as I have exhausted all other possibilities.
All you get is we are busy right now. That should never be used as an excuse for poor service, that is your business and you are probably only so busy with people wanting to move monies from you.
If I could be arsed I would switch my childs trust fund from them to another company but judging on others reviews that would only be another headache.
I want my money please, sort it out.

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I started this pension withdrawal journey on 1st of April, received forms via email 8th April, filled in and returned forms 9th April and told it would take 10-15 days.
Last and only contact issued by Scottish friendly was 22nd May despite my multiple emails to them.
Phoned today 2nd June to be told it would take up to another 20 working days.
It's really bad service and I would advise anyone to look elsewhere.

Requested P60 for the last Tax year to which the reply was 'This will be sent to you in the post'. I am still waiting after some six weeks!
All my P60's came within two weeks after the end of the last tax year!

Generally had a good experience with Scottish Friendly, up until the point my mum wanted to start putting money in our daughters Junior ISA, she was offered a deal in which both herself and us both got a voucher when she signed up.

Our voucher never came, I rang to discuss it, the fella on the phone confirmed he could see the deal and that we should've both received a voucher, but our voucher should've gone to my mum to be passed on to us rather than directly to us which seemed odd, and that she would have to ring to discuss it given it was her the offer was given to. She rang multiples times, didn't really get very far, it was made really difficult to the point in which I told her not to worry about it as I didn't want to put any more stress on her for the sake of a voucher.

Really quite more, we've since had another daughter, will be looking elsewhere for a junior ISA, will likely move our eldests daughters elsewhere too if it's not too much hassle.

Opened ISA in April and chose this Company because of their £200 voucher incentive. Still waiting for my policy documents and my voucher. Customer Service staff very good but still no response. Will be taking this to Financial Ombudsman Service.