I’ve been going to Rush in Leicester for almost a year and a half now and have only had positive experiences. Been dying my hair dark red since the beginning with Marina and she’s been able to make t... Vis mer
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Had an amazing experience at Rush Chichester, as always Laura did the best job with my hair. The whole salon is always so warm and welcoming and has such a nice atmosphere. Laura always manages to cre... Vis mer
I love working for Rush in Brighton! No two days are the same, we have wonderful clients, and everyone on the team is gifted and talented in their own unique way. Management is incredibly supportive... Vis mer
Extremely disappointed with @RushHair. Watford 😡 I got a balayage treatment done, and the results are not what I asked for.To make it worse, I emailed your customer service team over 5 days ago and s... Vis mer
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Informasjon om virksomheten
Kontaktopplysninger
19 Bedford Street, WC2E 9HP, Covent Garden, London, Storbritannia
- clientcare@rush.co.uk
- rush.co.uk
4,4
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Over charged for cut & colour
Had hair coloured and cut, asked prior to paying why the 50% off colour offer had not been applied and was told offer was not on despite it being all over the website that it clearly was.
In addition, was charged for a cut & blowdry by senior stylist when hair was blow dried by front of house and not the stylist themselves.
Raised twice with rush customer care via email and no response!
Message for Rush customer services: if you do respond to this review kindly reply to the emails I have already sent as well rather than asking me to email you again!
3. april 2026
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Svar fra Rush Hair & Beauty
Hi,
Thank you for your review, and I’m really sorry to hear about your experience.
I completely understand your frustration, especially around the pricing and the lack of response to your previous emails. This isn’t the level of service we aim to provide.
Please be assured we are looking into this for you as a priority, and we will respond directly to your existing email as soon as possible.
Thank you for your patience.
Kind regards,
RUSH Team
I am very dissatisfied with the service…
I am very dissatisfied with the service provided by RUSH HAIR LAKESIDE. I have not received any response, despite multiple attempts to contact them. Additionally, the service from the manager, Jade, was unsatisfactory. Following my appointment, I experienced significant hair loss. I usually have my hair colour done regularly at other salons, but I decided to try RUSH HAIR this time, and I found their products and service to be substandard. Several areas were missed during the colouring, leaving visible grey hairs. I have attempted to raise these concerns via email, but I have yet to receive any response, even though more than three weeks have passed.
14. mars 2026
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Svar fra Rush Hair & Beauty
Hey Mr Naveed Khan,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and that you have not received a response following your attempts to get in touch. We understand how frustrating and disappointing this must be.
This is not the level of service or communication we aim to provide, and it is concerning to hear about the outcome of your colour and your overall experience. Your comments will be taken seriously and shared with the team so this can be reviewed properly.
If you would still like to discuss this further, please contact the us at Clientcare@rush.co.uk, the team have let us know they have reached out to you also.
Thank you again for bringing this to our attention and we hope to have the opportunity to resolve this with you. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Rush reigate
The manager needs to learn how to cut hair!! My usual girl wasn't in so had a different one ,she had no idea of my colour as there was no note of that saved on my file
So that wasn't right ok not her fault,
Then cut didnt sit right at back but couldn't really tell till got home so called next day as was expensive i wasn't happy .
Was told to come in and the manager Nicola would happily correct it,
She was extremely rude to me,I felt like a inconvenience
Didn't really explain what she was doing clearly making a huge cutting error and continued to carry on cutting , she had ruined my hair i cant even wear it down,
Its completely uneven far from a style , and I have chunks missing my hair was so thick its now thick on top and strands at the bottom , she's ruined my hair and confidence,
So distraught as will takes months to grow out this choppy short layers resorting in having to spend lots of money on hair extentions, I will never be using this place again!. After reading some reviews this clearly isn't a one off experience.
4. april 2026
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Svar fra Rush Hair & Beauty
Hi Amber,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and how this has left you feeling, especially as we understand how important your hair is to your confidence.
This is not the level of service, care or professionalism we aim to provide, and it is very concerning to hear about both the result and how the situation was handled when you returned to the salon. Your comments will be taken seriously and shared with the team so this can be fully reviewed.
If you would like to discuss this further, please contact the salon directly at Raigate@rush.co.uk so this can be looked into in more detail and the team can support you.
Thank you again for bringing this to our attention and we do appreciate your feedback. We hope to have the opportunity to support you further. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Very poor service and follow up
I had a very disappointing experience at Rush Hair & Beauty Brighton last Saturday .
I arrived with a clear reference image for a balayage colour and cut. The initial result was quite far from what I had asked for, so it was redone during the same appointment. Unfortunately, even after the second attempt, the outcome was still not as requested — the colour ended up looking more like a block colour rather than the softer, blended balayage effect shown in the picture.
More concerning was the handling during the blowdry. My hair became caught in the hairdryer twice, which was both uncomfortable and distressing. This should simply not happen in a professional salon environment.
I did raise my concerns while I was there, but after spending over four hours in the salon, I felt exhausted and just wanted to leave, so I paid and followed up afterwards instead.
What has been particularly disappointing is the response to my complaint. While the salon has offered a “rectification” , they have refused to provide a refund under any circumstances, citing company policy. Given the experience — especially the distress caused during the appointment and the fact that the result did not match what was agreed — I do not feel comfortable returning for further treatment.
I fully understand that salons prefer to correct work rather than refund, but there needs to be some flexibility when a client has lost trust in the service and does not feel safe or confident returning.
My recommendations:
• Ensure all staff are trained to a high standard in terms of listening skills and technical training . Greater care and attention during styling (particularly with tools) is essential
• Clearer alignment with client expectations before and during the service would help
• And most importantly, a more customer-focused approach to resolving complaints would make a significant difference
Overall, this was not the standard of service I expected, and the handling of the complaint has left me even more dissatisfied.
28. mars 2026
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Svar fra Rush Hair & Beauty
Hi Serena,
Thank you for taking the time to share such detailed feedback. We are very sorry to hear about your experience and that it did not meet your expectations, particularly given the time you spent in the salon and how the service was handled.
We appreciate you raising your concerns and your comments regarding the consultation, service and overall experience will be taken seriously and shared with the team so this can be reviewed internally.
With regards to your request for a refund, we do understand your perspective. However, our policy is that we do not offer monetary refunds, and this is outlined within our terms which can be found online. As previously mentioned, we do offer the opportunity for the service to be reviewed and corrected, as we always aim to resolve concerns in salon wherever possible.
Thank you again for your feedback, we do value you bringing this to our attention and hope to have the opportunity to support you in the future. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beaut
Dear Maidstone Team
Dear Maidstone Team
I am writing to say what appalling customer service you provide.
Last Wednesday 25th March I telephoned your branch and spoke to a woman and I explained that I want to go my natural grey colour and get the box dye out.
She said "OK you will need to come in for a consult and a strand test
If you come in on Sunday around 11am I can do this."
So today at 11am I drove for 20 miles to come to Maidstone to speak to her and was to book an appointment after the consultation.
I spoke to the junior and explained the above and she looked confused, anyway ( and I have a witness) she asked the 2 stylist/ colourist a female and a male if they spoke to me.
This was in full view of 3 customers and these 3 staff.
The female with red /coppery hair said " oh yes that was me, I am far too busy, I can't do it" to the junior.
There was no apology, no offer of an alternative just I'M NOT DOING IT.
This is disgusting customer service and I will not be spending my £500 + at your salon as I need several appointments and a cut.
Instead I will use a rival salon.
I will also leave a review on your portal and share on all my media outlets asking my friends to share also so that I get coverage to as many people as possible.
You have a good day as I most certainly haven't
29. mars 2026
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Svar fra Rush Hair & Beauty
Hey Denise,
Thank you for taking the time to share your experience. We are sorry to hear how your visit was handled, especially after you had travelled a considerable distance for your consultation. We completely understand how frustrating and disappointing this must have been.
This is not the level of customer service or professionalism we expect, and it is concerning to hear how this situation was managed and communicated in the salon. Your feedback will be taken seriously and shared with the team so this can be fully reviewed.
If you would like to discuss this further, please contact the salon directly at Maidstone@rush.co.uk so this can be looked into in more detail and the team can support you appropriately.
Thank you again for bringing this to our attention and we do appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Had a full head of highlights with Elda…
Had a full head of highlights with Elda today and I’m absolutely in love with my hair! Hands down the best colour treatment I’ve ever had. I couldn’t recommend her enough, she did such an amazing job! :)
21. mars 2026
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Svar fra Rush Hair & Beauty
Hey Amelia,
Thank you so much for your lovely feedback. We are so pleased to hear how happy you are with your highlights and that you had such a great experience with Elda.
It is wonderful to know this was your best colour treatment and that you love the result. We will be sure to pass on your kind words to her.
We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Regarding full head highlights
Regarding full head highlights:
First time I went there, my hair turned out exactly how it wasn’t meant to. I came back for fixing - I was expected to pay an additional charge on top whilst getting hair sorted. (More damage done to hair).
Second time - I booked with a senior but a different hair dresser (seemed with the lower prices did my hair as I checked her prices online). I raised this. The senior only did the top partition bit. And on top they died half of my hair and there was a massive gap in between - noticeable.
I raised this and senior said I could come back after a week for fixing. I never went back.
The third time I got my hair done in a different salon and the hair dresser mentioned my hair was half coloured and there’s a gap and then my pre high lightened hair colour and asked who did my hair and I said Rush. She was surprised with what the hell has been done here.
After these experiences, I’m reluctant to go back there because it’s expensive and neither do they their job properly. I needed a regular hair dressers but here, they have let me down and upset me.
Please note: There were three dates in a space of a year. I will put today’s date (which is not the date I’m referring to)
18. mars 2026
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Svar fra Rush Hair & Beauty
Hi There,
Thank you for taking the time to share your feedback. We are sorry to hear about your repeated experiences and that you have been left feeling disappointed and let down.
This is not the level of consistency or quality we aim to provide, and it is concerning to hear about the results across multiple visits. Your comments regarding the service, communication, and overall experience will be taken seriously and shared with the team so this can be reviewed thoroughly.
If you would like to discuss this further, please contact the teamdirectly at clientcare@rush.co.uk
so the team can look into this in more detail and support you.
Thank you again for bringing this to our attention. We do appreciate your feedback and hope to have the opportunity to restore your confidence in us in the future. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I was a little bit nervous
I was a little bit nervous , but soon as I met my stylist Annie , my nerves went . She was so sweet and lovely she made me feel at ease straight away . I walked out of that salon feeling a different person . My hair was such a mess and she helped me decide on what would be good for me . I was blown away with the results . Thank you for an amazing service . Made my Mother’s Day xx also the apprentice who washed and put a conditioning treatment on me was the cutest young lady . Made me feel at ease and did an amazing job x
15. mars 2026
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Svar fra Rush Hair & Beauty
Hey Lucia!
Thank you so much for taking the time to share your experience. We are so pleased to hear that Annie made you feel at ease and helped you feel confident with your hair, especially after feeling nervous at the start.
It is wonderful to know how happy you are with the results and that your visit made your Mother’s Day even more special. We will also be sure to pass on your kind words to our apprentice, it is lovely to hear they made you feel comfortable and looked after.
Thank you again for your kind feedback and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
WOW!!!
I went to their salon in Stratford and the wonderful Tom did my hair... OH MY GOD!! I have never been happier with my hair! it turned out absolutely perfect and Tom was such an angel. From the moment I walked in, he made me feel so at home and so comfortable!! my hair is absolutely perfect I am in love!!
15. mars 2026
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Svar fra Rush Hair & Beauty
Hey Phillippa,
Thank you so much for taking the time to leave such lovely feedback. We are so pleased to hear how happy you are with your hair and that Tom made you feel comfortable and well looked after from the moment you arrived.
It is wonderful to know you love the final result and that your visit to the salon was such a positive experience. Your kind words will mean a lot to Tom and the team.
Thank you again for sharing this and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Let your curls live again with Rovena!
Words don't do justice to how grateful I am for Rovena's incredible cut and care at the King's Cross salon today. Her skills transformed my haystack curly mop into a crown I'm actually proud of for once. Another thousand thanks xx
10. mars 2026
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Svar fra Rush Hair & Beauty
Hey Kal!
Thank you so much for taking the time to share such kind feedback about your visit to Rush Hair King's Cross.
It is wonderful to hear how happy you are with your haircut and that Rovena took such great care of you during your appointment. Transforming your curls into a style you feel proud of is exactly what we love to hear, and your words will mean a lot to her.
We will be sure to pass your lovely comments on to Rovena and the team. Thank you again for your support and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I dont normally leave bad reviews but…
I dont normally leave bad reviews but do strongly feel I have been robbed by paying £160+ on half balayage(!). If it was full balayage or half head of highlights I would understand but I had like less than 10 foils in my hair!!! Although staff were friendly and I had done exactly what I wanted but really not worth £165. And tried emailing and messaging over website but not heard back. Beware
27. februar 2026
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Svar fra Rush Hair & Beauty
Hey Jana,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with the pricing of your service.
Our pricing reflects a number of factors including the stylist’s expertise, consultation, products used and the overall service provided in salon. However, we completely understand how important it is that the service and cost feel clear and fair to our guests.
We are also sorry to hear that you have not yet received a response to your previous messages. We would really like the opportunity to look into this for you and review the details of your appointment. Please could you contact the client care team at clientcare@rush.co.uk so a member of the team can assist you further.
Thank you again for bringing this to our attention. We appreciate your feedback and hope we can welcome you back in the future for a much better experience. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Emma- best front of house!
I highly recommend Emma. She is the most amazing front of house with great expertise!!!
The kindest person I have met in a long time.
9. mars 2026
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Svar fra Rush Hair & Beauty
Hey Jo!
Thank you for taking the time to share such lovely feedback.
It is wonderful to hear your kind words about Emma. Having a welcoming and knowledgeable front of house experience makes such a difference to a salon visit, and we are so pleased to know she made such a positive impression.
We will be sure to pass your comments on to Emma and the team as they will really appreciate it. Thank you again for your recommendation and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Emma!!!!
Emma!!!!! Emma is the most helpful, kind, honest front of house worker ever. She listens, she’s lovely and always happy to have a chat and understand your situation. Thank you Emma 🩷
9. mars 2026
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Svar fra Rush Hair & Beauty
Hey Julia!
hank you for taking the time to leave such a lovely review.
It is so nice to hear how much of a positive impression Emma has made. Providing a warm welcome and taking the time to listen and support our guests is so important, and we are really pleased to know she made your experience such a pleasant one.
We will be sure to pass your kind words on to Emma as it will mean a lot to her. Thank you again for your feedback and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
My experience at RUSH Kensington was…
My experience at RUSH Kensington was fantastic, I really enjoyed the way Tina took care of me, it was my first time visiting and my first time having the Kerasilk treatment, not only did she take her time to explain the process and answer my questions she recommended products for aftercare and the result was fabulous!
27. februar 2026
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Svar fra Rush Hair & Beauty
Hey S N A!
Thank you for taking the time to share your lovely feedback about your visit to Rush Hair Kensington.
It is wonderful to hear that you had such a positive first experience and that Tina looked after you so well throughout your appointment. Taking the time to explain the process and offer aftercare advice is so important, especially when trying a treatment like Kerasilk Treatment for the first time, so we are really pleased to hear you felt well looked after.
We will be sure to pass your kind comments on to Tina and the team. Thank you again for your feedback and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Eya is a miracle worker!
Eya is a miracle worker!! She always gives me the best blowdry and its always so smooth and bouncy!
4. mars 2026
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Svar fra Rush Hair & Beauty
Hey Maddie!
Hey Tania!
Thank you so much for your 5 star rating. We really appreciate your support and are glad you had a great experience with us. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Great salon
Great salon, great team. Alex has been cutting and colouring my hair for a while now after moving from a larger chain nearby and I’m always happy with the results.
3. mars 2026
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Svar fra Rush Hair & Beauty
Hey SF!
Thank you so much for your 5 star rating. We really appreciate your support and are so pleased you had a great experience with us.
We look forward to seeing you again soon
Warm Regards
Rush Hair & Beauty
I was seen by Brooke who did a…
I was seen by Brooke who did a exceptional job on my hair I didn’t expect it to turn out the way it did she was an absolute diamond very nice and the best with giving a massage whilst washing my hair
17. februar 2026
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Svar fra Rush Hair & Beauty
Hey Nazia,
Hey Maria!
Thank you for your 4star review. We really appreciate you taking the time to share your feedback and support the salon. It means so much to our team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Poor experience
Watford salon. Had issues getting a patch test. Hairdresser started doing someone else’s hair, leaving me sat in the head bath for a long time. Left the toner on too long and the front pieces were slightly blue. Still had strong roots at the end despite asking for a balayage. Hairdresser barely spoke and only offered me a drink half way through. Was quoted the wrong amount but they did honour the lower amount. Saw a mouse in the corner of the salon.
24. januar 2026
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Svar fra Rush Hair & Beauty
Hi there,
We are very concerned to read your feedback and are sorry to hear about your experience. The points you have raised regarding the service, colour result and salon environment are taken extremely seriously.
As we have many locations, please could you let us know which salon you visited so we can investigate this properly? You can contact us directly at clientcare@rush.co.uk with the details, and a member of the management team will look into this as a priority.
Thank you for bringing this to our attention and we hope to speak with you soon. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I had a great experience
I had a great experience. My stylist, Paige, was amazing - she did a thorough consultation and the result was exactly what we discussed.
The staff were all really friendly and I felt very welcomed (was my first visit).
Looking forward to my next appointment!
1. november 2025
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Svar fra Rush Hair & Beauty
Hey Kirstyn!
Thank you for your amazing five star review. We really appreciate you taking the time to share your feedback and support the salon. It means so much to our team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Always friendly and welcoming
Always friendly and welcoming. Dominika always does a fabulous job.
3. oktober 2025
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Svar fra Rush Hair & Beauty
Hey Carrie!
Thank you for your amazing five star review. We really appreciate you taking the time to share your feedback and support the salon. It means so much to our team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
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