Headmasters Anmeldelser 

Worst mistake sending my daughter there

Booked an appointment
Highlights and blow dry 151 for a 17 year old
Went wanted to charge 338!!!!
What the hell
Disgraceful
Took complete advantage of a 17 year old
Ended up paying 280 !!
Not even well done
Have already initiated legal advice as these are scam artists

Even at a basic level 115 quoted for half head highlights in quote in writing charged 130 no explanation when arrived and I have all in writing

I will not go away and I will sue this company for misrepresentation
Exploiting a kid overcharging them

Had an appointment booked 2 weeks on advance on the day 2 hours before appointment called to say it’s been cancelled and no alternative appointments available all week even other branches
Very disappointed as needed before Sunday due to a family christening
Won’t ever book here again!

This was far and away the worst experience I have EVER had at a hairdressers. I had an appointment with Headmasters in Balham with their head stylist four weeks ago (my first visit to this salon) & needed an appointment yesterday to redo my colour. My hair had turned a shade of green at the front since my last appointment - in 10 years plus of having my hair coloured this has never happened. Not only have headmasters said they were unable to do anything about this but their “customer services” who they called 5 minutes into my appointment advised them not to treat me at all. I am 63 years old, well spoken & presentable. I left in tears. They did not offer me any alternative or any other option. DO NOT HAVE YOUR HAIR APPOINTMENT HERE. Headmasters have not heard the end of this.

Thanks so much Alice for completely refreshing my hair. friendly and professional as usual , I left the salon feeling great. Xxx

I visited Headmasters in Reading today for a colour and blow dry, and I had a fantastic experience. My stylist, Jade, was exceptional.
Due to some unexpected staffing issues, Jade was on her own for a few hours and managed three clients at the same time during my appointment. Despite this, she remained calm, professional, and attentive throughout. She took the time to ensure each client received excellent care while also answering the phone and welcoming walk-in customers.
Her customer service skills are outstanding. It was clear that the other clients were just as pleased with their experience as I was—I could see them smiling throughout their appointments.
A huge thank you to Jade for making my visit so enjoyable and for giving me a beautiful colour and hairstyle. She is a real credit to the salon.

My sister had a blow dry at the Hammersmith salon. She had just broken her wrist and thought it would be helpful to go there. The girl who did the wash and blow dry looked as if she had never done a blow dry before and it took her 1 1/2 hours to complete. The result was very poor. The stylist didn’t know how to style a fringe and my sister had to do that herself with her one good hand. My sister had showed her pictures but she still didn’t know how to do it. Afterwards my sister was told her hair had been done by a senior stylist - which very clearly she wasn’t and was charged £70 which was a complete waste of money. Would definitely not recommend.

I had Lily at Headmasters Farnham. Cannot recommend her highly enough.
Lily cut and coloured my hair beautifully. I am waiting for a knee
Replacement and Lily made sure I was comfortable during my appointment. Kind and caring .

I can’t recommend Sofia highly enough! She is incredibly talented and completely transformed my hair in just one appointment. She took me from a warm honey blonde to the beautiful bright blonde I had been hoping for, while keeping my hair looking and feeling healthy.

From the moment I sat in her chair, she was patient, kind, and really listened to exactly what I wanted. She explained everything throughout the appointment and made me feel completely confident that I was in safe hands. The end result exceeded my expectations. I genuinely couldn’t be happier with my hair.

If you’re looking for a stylist who is skilled, attentive, and truly cares about achieving your dream hair, Sofia is the one to book. Thank you so much, Sofia!

I had booked a blow-dry appointment online for 9:00 a.m. on 27th June. At 8:48 a.m.—just 12 minutes before my appointment—I received a call informing me that the booking needed to be rescheduled because the salon had noted in their system that I have thick hair and that a 30-minute appointment would not be sufficient.
By the time I received the call, I was already leaving my house to travel to the salon. Cancelling or changing an appointment at such short notice is highly inconvenient and shows a lack of consideration for a customer's time.
This was extremely surprising and frustrating. I have visited your salon multiple times before and have had blow-dries completed within the standard appointment time without any issue. While I have previously been told that a haircut may require additional time because of the thickness of my hair, I have never been informed that the same applies to a blow-dry.
The only alternative offered was an appointment with a more senior stylist at a significantly higher price than I had intended to pay. As I urgently needed the blow-dry that day, I was effectively left with no reasonable option.
What I found most disappointing was the response from the receptionist, who repeatedly stated that there was nothing she could do because of a note on the system. There was no attempt to find a practical solution, accommodate an existing customer, or acknowledge the inconvenience caused by cancelling my appointment at the last minute.
Since I booked the appointment online, I also believe the responsibility lies with the salon to have an appropriate booking process in place. If the thickness or length of a client's hair affects the appointment duration, the online booking system should ask the relevant questions before confirming the booking, or clearly indicate that additional time may be required. It is unreasonable to accept a booking and then contact the customer only minutes before the appointment to say it can no longer be honoured.
Given the premium prices charged by your salon, I expect a much higher standard of customer service and better management of bookings. As a returning customer who has previously had positive experiences with your salon, I was genuinely taken aback by the lack of flexibility, planning, and consideration shown on this occasion.

Appointment booked with stylist but when I arrive found out she had left
Immediately treated by another and perfectly happy with her

The last time I visited, I wasnt disappointed, I thought Id explained what Id like but perhaps I hadnt. Today I had my very ugly hair roots dyed and highlights and a cut and blow dry. I think (old brain) Siobhan was the stylist making me over today. I am very pleased with the result, what I wanted. Happy to go back again. Thank you.

I had a full head of highlights, cut and blow dry with Siobhan at Headmasters Croydon, and I couldn't be happier with the results. From start to finish, she was professional, friendly, and attentive, making sure I was comfortable throughout my appointment.

Siobhan took the time to listen to what I wanted and offered expert advice to achieve the best result. My highlights look beautiful and natural, my cut is exactly what I asked for, and the blow dry was flawless. Her attention to detail and skill really show in the finished look.

Thank you, Siobhan, for such a wonderful experience. I would highly recommend her to anyone looking for a talented and professional stylist, and I will definitely be returning. Nelly

Harrow headmasters, I saw Malika , wish I never, the worst haircut and experience i ever had , she didn’t pay enough attention and was focused more on answering the telephone I paid £112 for the worst haircut I ever had, looking back I should not have paid or asked for a refund and now I have to wait for it to grow out ,I shall be hiding under hats for a long time ,I am absolutely furious 😡

This business uses bait-and-switch tactics. They advertise standby appointments but penalise and mistreat customers who try to use them. My time was completely disrespected, and the hostile attitude was entirely unprofessional. Avoid this Company if you expect honest service.
I had a terrible experience in the soho branch and in particular by the Hairdresser Chris regarding their advertised "standby appointments". When I walked in, they confirmed an opening was available but refused to honor the standby rate insisting I pay full price. I was told I had to call head office to book it which I did from inside the salon and successfully booked the standby slot for one hour later. When I returned for my confirmed appointment, chris had just started another client and kept me waiting for another 20 minutes. It became completely obvious that he was intentionally delaying and making it clear he did not want to do my hair under the standby option. I walked out and ended up cutting my own hair. IT LOOKS GREAT.

I had a haircut and blow dry with Judith today, and unfortunately I was disappointed with the experience.

One of my main concerns was hygiene. She initially wanted to use the same brush that had just been used on another customer, and I had to ask for a clean one. I would expect proper cleaning practices as a basic salon standard.

I also felt there was very little consultation during the appointment. When discussing short hairstyles, the only suggestion given was a short bob, without exploring other styles that might suit me. In addition, I was not asked how I wanted my hair blow-dried or styled.

Unfortunately, I was also not happy with the final haircut. Overall, the experience did not meet the level I would expect from a senior stylist.

Ealing Headmasters Branch - I have visited a number of times over the years but had a very poor recent experience (May 2026). Attended my appointment & was told that the stylist booked (Hasina) was off sick and that 'someone' had called me to confirm, which is incorrect as I showed them my mobile - there were no calls made to me on the day. I was then told another, more experienced stylist, a woman called Xavier, could do my root colour, wash and style my hair instead. I agreed but it was the most awful experience. Her long nails kept digging into my scalp and after leaving the salon, I went to the bank. The bank assistant pointed out that there was black hair dye dripping from inside my ear. I went back to the salon - showed them that Xavier had left hair dye inside my ear, to which the manager apologised and said this frequently can happen by mistake! Well its never happened to me before! Clearly inexperienced staff, poor customer service. They are not cheap and you would expect better. Seriously, avoid at all costs if you can.

Lizzie provided an excellent experience from start to finish. She took the time to genuinely listen to what I wanted, and when I found it difficult to explain clearly myself, she was able to interpret exactly what | was looking for.
She carefully talked me through the different services/treatment options, explained everything clearly, and gave helpful advice on how I could better describe my preferences in future appointments. Throughout the appointment, she was patient, approachable, and never once made me feel like I was being difficult or as though I was taking up too much of her time.
Her friendly and professional manner made the whole experience very comfortable and positive, and I felt that she genuinely cared about achieving the best possible result and ensuring I was happy with the outcome.
I really appreciated the care and attention she gave throughout the appointment, and I'm extremely pleased with the final result. I would highly recommend Lizzie.

Disappointing Experience at Ealing Branch
I recently visited the Ealing branch for a blunt bob, and unfortunately, my experience didn’t meet expectations. I asked for a very blunt bob, but when I got home and straightened my hair a couple of days later (it was styled in curls at the salon), I noticed that my hair was uneven, with different lengths and an overall wonky shape.

I returned to the salon today to have it rectified, and was told, “I will try to fix it.” However, the stylist didn’t section my hair properly and simply cut along the bottom to trim the longer pieces. Unfortunately, this didn’t fix the unevenness, and I still have noticeable differences in length, with a clear step between the top and bottom layers.

I had also raised a similar concern on the weekend at my appointment, when I noticed my hair looked wonky from the appointment in January, but was told that it was simply due to how my hair had grown.

After seeking advice from a highly recommended stylist at a reputable salon, I’ve been informed that the original cut wasn’t done correctly, and I’ll need to let it grow a bit before it can be fixed properly.

While the stylist who initially cut my hair was very friendly, I’m disappointed with the outcome and the lack of a proper resolution. Given the price point of the salon and the inability to execute a simple cut or rectify the issue, I sadly won’t be returning.

Emy did my hair today and it was an amazing experience she is really great at doing hair and she gives the best advice on what products to use on your hair and what’s good and bad . Will for sure be coming again .

It’s taken me a while to write this review as I had a very traumatic experience at the Earlsfield salon.

My hair is extremely long - past my bum - and having long hair is my comfort.

In June last year, I thought I’d treat myself to a cut and colour, after not having a healthy haircut since 2021. I’d booked in to the Earlsfield salon as its local and reviews were good.

The initial consultation wasn’t very long and in depth “What colour would you like” & “how much are we taking off”. I asked for only an inch off in the back, as I wanted to keep the length, and a lot more layers in the back so it can hold a curl. Yep. No problems.

She put the colour on quite slapdash, and proceeded to comb the colour through the ends whilst ripping knots out of my hair. It was extremely painful but I let it slide.

The colour was very nice in the end and I was very happy with it.

The cut.. after asking for an inch and layers, she cut a whole 12 inches off. I was not prepared for this so essentially I went into shock. I left the salon and had a panic attack due to loosing 12 inches off my hair.

It has since grown back but I will not be returning and most certainly will not be cutting my hair any time soon