The company has been brilliant. Callum Harris took on our grant and we couldn’t have wished for anything better. He was polite, helpful and always there to answer any questions we had. He has overseen... Vis mer
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Rural Energy have been great and informative, particularly Andy, who has walked me through this whole process. He was very quick to reply and kept me updated with where my application was at. He was i... Vis mer
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Callum and Joe at RESG have been excellent in taking me through the grant application, explaining in detail about the process, and being at hand at to anwer all our questions, I can't failt their cus... Vis mer
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I appreciate all the effort that Andy put into getting us the heating, working hard going above and beyond through all the hurdles and set backs, it’s been a long road but really worth it! Thank you s... Vis mer
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Latest News: We've teamed up with BBC Country File Presenter Adam Henson to visit some of our clients one year after their grant installation. Find us on Link Tree to see Adam with us on location! Rural Energy Saving Grants are dedicated to helping homeowners across the UK access government-backed funding to improve home energy efficiency, and reduce heating costs. As experts in a range of UK energy grants, RESG connects eligible households with fully-funded insulation, heating and solar PV upgrades, reducing heat loss by up to 40%, lowering CO₂ emissions, and protecting against volatile fossil fuel prices. Clients benefit from a seamless, hands-off installation process, fully guaranteed workmanship, and a personal 1:1 grant consultant for support at every step. With an allocated consultant to work with you for as long as it takes and pursue a multitude of funding opportunities, no stone is left unturned. Clients are never kept on hold, and benefit from weekly updates from their allocated consultant by phone, text and email. RESG is committed to making homes warmer, more sustainable, and more affordable to run, all while increasing Energy Performance Certificate (EPC) ratings. With a proven track record of efficient service and positive customer feedback, RESG is ranked as one of the UK's leading Green Energy advisors for home energy improvements. Most importantly, RESG's consultation and grant acquisition service is completely free, and always will be.
Kontaktopplysninger
Unit 3A, Barron Way, Kingmoor Business Park, CA6 4SJ, Carlisle, Storbritannia
- 01228 812016
- clientservices@ruralenergysavinggrants.org
- ruralenergysavinggrants.com
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The company has been brilliant
The company has been brilliant. Callum Harris took on our grant and we couldn’t have wished for anything better. He was polite, helpful and always there to answer any questions we had. He has overseen the process from start to finish and has been absolutely amazing. Other team members were also extremely helpful and polite and made the whole experience worthwhile.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience Lesley!
It's great to hear that Callum was polite and helpful. It's really important to us that our clients have a 1:1 consultant to pick up the phone to from start to finish, so it's great to hear that Callum was there when you needed him.
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultants.
Thank you for choosing Rural Energy Saving Grants!
Excellence
Callum and Joe at RESG have been excellent in taking me through the grant application, explaining in detail about the process, and being at hand at to anwer all our questions, I can't failt their customer service in anyway, and felt in the driving seat in my decision making, informed by there knowledge and experience. I have also found the team at RESG to be excellent and have recommended to friends. I wish the team all the best and hope to work with them again in the future.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience Peter!
It's great to hear that Callum and Joe were helpful in explaining the grant details and walking you through the process. They're two of our most experienced team members.
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultants.
Thank you for choosing Rural Energy Saving Grants!
Fantastic service
Fantastic service, great communication, thanks to Callum, very professional.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience Steve!
It's great to hear that Callum communicated well and you received value from him.
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant Callum too.
Thank you for choosing Rural Energy Saving Grants!
Rural Energy have been so helpful!
Rural Energy have been great and informative, particularly Andy, who has walked me through this whole process. He was very quick to reply and kept me updated with where my application was at. He was incredibly helpful when it came to filling out the forms and when I had issues with sending documents to the council. Thank you for your help, this would have taken me forever otherwise!
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience Kelly!
It's great to hear that Andy was informative and walked you through the whole process - it's really important that our clients understand everything thoroughly. Andy fantastic with the complex compliance process.
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant Andy too.
Thank you for choosing Rural Energy Saving Grants!
Can’t fault the service I received from…
Can’t fault the service I received from Callum at RESG. He was exceptional.
The best customer service I’ve ever experienced.
Wouldn’t hesitate to recommend Callum and the company he represents.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience Amanda!
It's superb to hear that Callum provided great customer service.
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant Callum too.
Thank you for choosing Rural Energy Saving Grants!
I appreciate all the effort that Andy…
I appreciate all the effort that Andy put into getting us the heating, working hard going above and beyond through all the hurdles and set backs, it’s been a long road but really worth it! Thank you so much for the help, guidance and fighting to get us the funding! Excellent service.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience David!
It's lovely to hear that Andy put so much effort into helping you get the heating system. It's even better to hear that he persevered through setbacks to eventually get you the result. Thanks for sticking with us!
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant Andy too.
Thank you for choosing Rural Energy Saving Grants!
Avoid at all costs, go with a known company, like your energy supplier!
I put my application in with this company in October 2024. I am still waiting for an installation, and now they are telling me that funding has run out and I won't be getting it. Had I gone with a genuine company I would have had the installation over a year ago. I am not even sure if they are a genuine company at this point. Its an absolute shambles.
I will add an edit in response to your reply. What nonsense you are talking!
I was upfront with Louise about the work being completed on the house all along, she knew exactly where we were up to. And a quick Google search will confirm that the installation can be carried out alongside renovation works and that the installer will liase with the builders, which is what I tried to do. Louise confirmed at the time that this was possible. So why are you lying and saying that it isnt?
Cornwall Council retracted their decision regarding living in the house in the same week, yet nobody informed me of that.
You have just stated that funding changed and so Eco Providers couldn't complete my installation. Callum confirmed this morning that you knew this in October. So why did Louise continue to tell me that everything was in hand and they were waiting on all different things. Why did she wait 3 months to tell me that actually the funding was not available?
And when are you going to get back to my email like you said that you would?
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Dear Hannah,
Our management team have looked into your application chronology in detail and discovered that your comment here is not accurate, and we'd be grateful if you would remove it. Our organisation has consistently generated the highest grant approval rates in the industry, with a trust rating score higher than any other grant procurement provider.
- We note that you slowed the process down by implementing works at your property at the point of application, which you did not inform us of, and your survey could not be completed as this breaches the rules of the scheme.
- We facilitated surveys for you before your works were completed, just to assist you in the procurement of grant compliance documentation to expedite the process thereafter.
- In January, Cornwall Council introduced a new rule stating that applicants must be living in a property for a least a year to be eligible. Your application was in breach of this council rule, which further delayed your application beyond our control.
- You contacted us again to advise that you had been in the property a year and works were almost complete (there is a clear audit trail). We immediately booked another survey for you.
- Your RESG Grant Consultant Louise had your application prioritised and approved the same day as the survey. This speed of approval is unheard of in our industry.
- The outcome of the survey post works assessed your home energy rating as too high to qualify for funding by the approved assessor on the basis of costing.
- Despite a significant financial loss to our organisation due to time and application processing services provided to you, your Grant Consultant Louise agreed to make a second attempt using an alternative provider with a different costing process, again at no cost to you.
- After passing your application to the second provider, the UK Government made a significant change to ECO4, meaning that your application was no longer viable. This second organisation made significant redundancies as a result of Labour's change, which impaired their communication efficacy.
- Louise was able to find out that, not only your application, but every application held with this provider would be prevented from progressing due to the Labour Government decision in 2025.
Referring to Louise's service as 'a shambles' and our organisation as 'not a genuine company' after the level of effort and free service that we have provided to you is extremely disingenuous. Particularly during a time of significant redundancies in our industry as a result of Labour's cancellation of this grant.
NB. Energy suppliers are not able to procure fully funded grants for UK homes as you have asserted above.
Kind regards,
Rural Energy Saving Grants
Callum made the whole process very easy…
Callum made the whole process very easy for me, he explained everything in detail in layman’s terms. I asked a lot of questions and he was very helpful and patient with me. Thank you so much all your help.
22. januar 2026
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Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience!
It's lovely to hear that Callum made the process easy for you and explained everything well. It's important to ask lots of questions when it's something as important as works in your home! There's no such thing as too many.
We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant Callum too.
Thank you for choosing Rural Energy Saving Grants!
I contacted Rural Energy Savings Grants…
I contacted Rural Energy Savings Grants regarding the ECO4 scheme feeling a little unsure as to whether the scheme was genuine, however I should not of worried as my first contact was with Callum and he explained the scheme to me very clearly and was more than happy to answer all my questions (and there were a few !).
Callum then advised that he would be my assigned contact throughout the whole process which turned out to be absolutely true.
I can not fault Callum's customer service, he always called when he said he would and kept me informed with regular updates.
The initial contact with Callum was 04/10/25 and the full installation of solar panels, air source heat pump, radiators etc was completed 08/01/26
I would highly recommend RESG and Callum.
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Andy, thank you for taking the time to leave a review of your experience!
It's brilliant to hear that Callum was with you throughout the whole process and kept you informed along the way without missing a call. Regular updates are really important to us; especially when applications can sometimes be more protracted. We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant too.
Thank you for choosing Rural Energy Saving Grants!
I was very sceptical at first
Initially when I was looking in to these grants I was very sceptical, 1 about being free, 2 about the quality of work, 3 the disruption caused, 4 whether the ASHP actually work.
I made contact with RESG on the back of being diagnosed with a medical condition as I didnt qualify up to that point. Within 1 week of contact I had a surveyor round. With in another week I was told I qualified. I was very unsure of having the work done as I felt my beautiful home would be destroyed. RESG appointmented LMF as the contractor to under take the work. I made a point of insisting I would only have it done to my spec pipes being hidden and that I would be responsible for the hiding etc. Initially a group of lads came from Yorkshire and wasn't advised of my agreement. They spent 4 hours walking around and I want happy with their plans. They left and an experienced engineer came from LMF and looked at the whole house. He advised there wasn't any issue with what I wanted. A new group came and they were a breath of fresh air they completed the job by the middle of July. Solar, ASHP and batteries ( i paid for the batteries)
I had an lpg boiler costing around £1600 to heat the house for 3.5 hours a day through winter.
I turned on the heating towards the end of October I was expecting it to cost me a fortune. How wrong I was October my whole electric £97, November £198, Dec £235.
I had been paying £100 leccy, £111 lpg and £160 coal and logs. All im paying now is £100 leccy. My house well its 21 degrees 24/7 its the best thing ive had done and apart from paying for the batteries it was free. RESG really did what they say they would do. I've waited until ive used the system prior to providing this review to give honest feedback.
My only criticism is that LMF could have communicated better and been more up front.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Mr Adams, thank you for taking the time to leave a review of your experience!.
It's fantastic to hear that your new system is so cost effective at a cosy 21 degrees in this sudden cold snap! It's a common misconception that air source heat pumps are not cost effective, provided that they are paired with solar PV and installed correctly.
It's great to hear that your Grant Consultant was able to assist you so promptly too, and thank you for the contractor feedback - we have passed this on.
Thank you for choosing Rural Energy Saving Grants!
Efficient service.
From applying for the grant to being accepted Cal has kept me updated and has been available to answer my questions in a friendly manner Work is due to start today.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Paul, thank you for taking the time to leave a review of your experience with Callum!
It's fantastic to hear that Cal kept you updated throughout the process and answered your questions effectively. Regular updates are really important to us; especially when applications can sometimes be more protracted. We use this feedback for our 1:1 team appraisals, so we really do appreciate you naming your grant consultant too.
Thank you for choosing Rural Energy Saving Grants!
Callum was amazing
Callum was amazing. He guided me through the process and made sure everything went smoothly. He was courteous and helpful throughout and at all times proactive in his communication. Fantastic customer service.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Stephen, thank you for taking the time to leave a review of your experience with Callum!
It's really great to hear that Callum was proactive in reaching out to you with updates and feedback, as this is a really important part of our service. We also use this feedback for our appraisal process, so thank you again for naming your grant consultant and for choosing rural energy saving grants!
Wishing you all the best.
Joe has been a great person to deal…
Joe has been a great person to deal with - everything has been explained clearly and nothing has been too much trouble for him. He has followed up all my queries and has been a steady pair of hands taking us through the processes.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Isobel, thanks for taking the time to leave a review of your experience with Joe!
It's fantastic to hear that Joe explained everything clearly and followed up your queries throughout the process. We feel that having a single point of contact throughout is crucial as these grants require many dots to be joined in order to achieve a successful outcome.
We also use this feedback for our team member appraisals, so thank you for naming your consultants here!
Wishing you al the best, and thank you for choosing Rural Energy Saving Grants.
Everybody that I have talked to at…
Everybody that I have talked to at Rural Energy, Joe Spencer and Sam and Callum being my main points of contact from the beginning, have been so helpful, and mannerly and kind in their dealings with me… explaining things carefully and very patiently!
Thank you very much.. all to be highly recommended❣️
21. november 2025
Svar fra Rural Energy Saving Grants
Hi Arabella, thanks for taking the time to leave a review of your experience with Joe, Sam and Callum!
It's lovely to hear that the team have been helpful and kind in assisting you to procure your home energy grant :)
We also use this feedback for our team member appraisals, so thank you for naming your consultants here!
Wishing you al the best, and thank you for choosing Rural Energy Saving Grants.
Excellent Service.
Callum was extremely helpful in guiding me through the process of the online form filling. He kept me informed regularly of updates. He went out of his way to find another supplier when the original funding fell through. A total pleasure to speak to and made the whole experience trouble free.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Ian, thanks for taking the time to leave a review of your experience with Callum!
It's really important for us to receive feedback on aspects such as the compliance completion and sourcing alternative providers when the first application was unsuccessful, as this is what differentiates our service from other providers and ensures that we have the highest grant approval success rate.
We also use this feedback for our team member appraisals, so thank you for naming your consultant!
Thank you for choosing Rural Energy Saving Grants
Extremely helpful
Extremely helpful, proactive and communication was excellent throughout.
Big thanks to Callum for his help
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Thank you for taking the time to leave a review of your experience with Callum, Joss!
Callum one one of our senior consultants and this feedback is really important to help us ensure that our team members are delivering the service that we strive for. It's fantastic to hear that Callum was proactive in helping you to secure funding!
Thank you for choosing Rural Energy Saving Grants
Please read before using anyone else!
Please read before using anyone else!
I can’t recommend enough! Joe has been superb throughout the whole process. And also very patient with my 101 questions! Unlike others, these guys actually do what they say! Communication in particular is superb, unlike similar companies, these guys actually answer the phone!
Highly recommend!
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Rachel, thank you for taking the time to leave a review of your experience with Joe!
This is really helpful for us to ensure our team members continue to deliver an excellent services. It's really important to us that we're different from other providers, as we know that communication in this industry often leaves a lot to be desired! Our goal is to ensure that our clients can always speak to their allocated consultant the same day throughout the grant acquisition process to answer any questions and provide updates. It sounds like Joe performed this role well for you :)
Thank you for choosing Rural Energy Saving Grants!
Andy from Rural Energy Savings Grants…
Andy from Rural Energy Savings Grants was outstanding. We were kept informed throughout the whole process of the application and he was always at the end of the phone when we had any questions. He not only made the whole process smooth, but actually made it a pleasure! Thank you so much to Andy and the whole team at RESG!
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Wendy, thank you for leaving a review of your experience with Andy. It's so lovely to hear that Andy made the process easy for you. This really helps us to review the performance of our individual team members and is really helpful for us.
Wishing you all the best,
Rural Energy Saving Grants
Rural Energy Savings Grant have surpassed all expectations.
I saw an advert on Facebook for the grant and commented that I had tried several grant applications only to get fobbed off - often after lots of time and multiple false promises. I was encouraged to apply.
My first point of contact was with Andy C, many months later he is still my point of contact and that continuity has been a real pluspoint.
Andy was open and honest, he told me we had a pretty good chance of getting the grant but made sure I knew it was not in any way definite.
Throughout the whole process Andy has kept in touch - even just to say nothing is happening. He has given me extensions on paper work when I have been ill and has just shown a high level of human interest and professionalism throughout the whole journey.
We now have an install date for a heatsource pump, central heating, hot water, insulation, solar panels and an inverter. Our application was accepted due to my health and lack of mains gas.
We have had to deal with a few 3rd parties - suppliers, surveyors etc. They have all been reliable and professional.
I cannot fault RESG at all, and cannot praise Andy enough.
We feel so lucky to have this, it will make a massive change to my life and will be a real benefit to my health.
23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Peter, thank you so much for leaving a thorough review of your experience with Andy Collins. We use this feedback to review and appraise individual team members, and so this is particularly helpful to us.
We do often managed to help households who have been unsuccessful elsewhere due to our unique and extensive network and it's great to hear that your application was no different. It's also really important to us that everyone has a single point of contact to keep things simple throughout the application process right through to install, and it's great to hear that Andy was there for you.
Wishing you all the best this winter!
Rural Energy Saving Grants
Rural Energy Grants
Everyone from our first contact Callum who guided us through all the upgrades available to us under the government energy grant for homes without mains gas has been really professional and helpful.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rural Energy Saving Grants
Hi Noni, thank you for taking the time to leave a review of your experience with Callum!
It's superb to hear that you found Callum helpful and a useful guide to discuss all of the upgrades available to your home specifically.
Thank you for choosing Rural Energy Saving Grants! :)
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