My fake tan was damaged in transit but I received the best customer service I have experienced all year! It was no problem at all for them to ship another one to me and they apologised so sincerely fo... Vis mer

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Speedy delivery & very prompt customer service reply when emailed regarding a question. Haven't tried the tan as yet but will be this weekend & look forward to the results as it has come highly re... Vis mer
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Vis mer
Selskapet har svart
I had an incident with the tan i ordered but it was quickly resolved. Jody was very helpful, kind and understanding. I really recommend this brand🤍
Informasjon om virksomheten
Om Rose & Caramel
Skrevet av virksomheten
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktopplysninger
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Storbritannia
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Purity excel tan remover
Purity excel tan remover is, hands down, the best tan remover I’ve ever used.
It works like a dream and doesn’t require intense scrubbing, nor does it leave any tan on at all.
5 ⭐ highly recommend
Best tan remover I've ever used
Best tan remover I've ever used. I am returning customer as I couldn't be more happy with the product. Recommend
The Rose & Caramel tan remover really…
The Rose & Caramel tan remover really works, in literally a couple of minutes it starts to dissolve the tan (& I put several coats on!) and it comes off so easily so makes the whole experience so much easier
Purity Excel, the best!
Purity Excel Tan Remover is the greatest thing to ever happen for tan removal and proper skin prep before my next tan. I use it around day 10 to take off my tan and it helps in that I don't have to scrub my skin red to get it all to come off so nicely. Love it, my go to and my highest recommended product for my clients!
Give it ago you won’t be disappointed
I’ve been using Rose & Caramel Intensity 14% professional tanning solution in my home salon for several months now, and I couldn’t be more impressed. The results are always flawless—natural-looking, streak-free, and long-lasting. Clients love the even application and the fact that the tan fades beautifully without patchiness. The scent is pleasant and not overpowering. Customer service is also excellent—friendly, helpful, and quick to respond. Highly recommend for professionals looking for top-tier tanning products!
Best spray tan solution
Best spray tan solution , all my clients absolutely love the colour of the 12% bronze & olive. Highly recommend
All my customers Love Rose and Caramel…
All my customers Love Rose and Caramel Tan Remover
Its a Game Changer !
The best tan I have used as a spray…
The best tan I have used as a spray tanner. Suitable for all skin types, it smells beautiful and has an amazing wear offy clients love it
COMPLETE DISAPPOINTMENT
I came across the Rose and Caramel tan eraser that has become a viral sensation and was looking forward to hopefully finding something that actually works quickly getting the stubborn tan off…..what a disappointment! It does NOT take the tan off in ‘60 seconds!’ More like 60 minutes!
I tried it first on its own but it did nothing then I tried it along with my usual tan eraser and it finally came off but with a LOT of scrubbing involved!
I think it all depends on the kind of tan you use in order for this to work.
For me it did absolutely nothing unfortunately.
Also arrived leaked in the packaging so wasn’t packaged well am afraid.
Won’t purchase again….back to the drawing board for me!
Best tan, best customer service 🩷
I’ve used rose and caramel for years now. I would NEVER go back to using a different brand of fake tan. The colours of the tan are absolutely gorgeous and the range of different applications make it easy to top up without brown sheets every night! Removal is so easy, I don’t spend hours scrubbing in the bath like I used to. One of my orders was recently lost by Royal Mail. Customer service was exceptional and they ensured a new package was sent out in time for my scrub and re application process. Best tan and best company 🩷

Svar fra Rose & Caramel
I am so impressed
I am so impressed,
been putting buying the remover and tan off as it is a little bit expensive however i regret not purchasing sooner, literally removes the most stubborn tan off in 60 seconds its incredible, no more scrubbing for hours.
Bonus points for the tan as well for being a sunbed brown rather than orange! Absorbs so fast , doesn't transfer , not sticky and smells insane, will be buying again!!

Svar fra Rose & Caramel
Amazing customer service
My items came through Royal Mail and unfortunately the tan remover I purchased had been stolen from the box. Contacted Customer services and they were so apologetic and understanding, rectified the issue instantly and had a replacement sent to me within a couple of days. Amazing service!
I purchased some tanning products that…
I purchased some tanning products that I had some issues with I contacted Customer service spoke to Tasha she was amazing very knowledgeable and dealt with and resolved my query very efficiently
Fantastic service great products especially 60 second remover absolutely fantastic.

Svar fra Rose & Caramel
My absolute favourite tan!
My absolute favourite tan!! I’ve been a tan addict for years and tried all fake tans out there and I honestly couldn’t believe how amazing this Rose and Caramel tan was! I used the velvety one and it’s the darkest yet most natural tan that lasts for the longest time! I exfoliated yesterday after 7days and there was no buildup or dry patches whatsoever, I could have easily gotten away with another 2-3days. There is no horrible smell to it and also blends like a dream! Customer service also absolutely fantastic, I had an issue with Amazon order and Christina sorted it in no time and was super friendly! I highly recommend and will be purchasing again and again 🩷

Svar fra Rose & Caramel
Not the best but also not the worst
Not the best but also not the worst. First of they did not send all my items which made me chase them and have to wait another week for delivery.. when I put the tan on it came out green.. and it's very patchy even though it says no patches/streeks. The face drops are better but wow do they make you orange real quick not a natural tan at all.

Svar fra Rose & Caramel
One of the best companies I have ever…
One of the best companies I have ever dealt with, I ordered the tan remover and unfortunately when it arrived it was busted due to the delivery of it. I emailed them and it was no problem at all to send out a replacement one even though it wasn’t their fault and didn’t have to replace it!
Thank you so much

Svar fra Rose & Caramel
Really not worth the hype
Don’t know if I should laugh or cry🤣. Decided to come off the sunbeds a few months ago, shopped around for fake tans as of course I’m paler now, continually seen this brand on my tik tok and they do the velvety tan which is supposed to be olive based so no orange which is what I wanted. Tan arrived a 3 days ago so decided to give it a try today. WELL🤣🤣one pump and it was bright green so I decided maybe it will be better when on the skin… nope ahahaha. Shrek 2.0 I can’t. Definitely be going back to sunbeds the tan is AWFUL.
Reply -
Hi, I did use your survey and this was the tan that was recommended. Lots of tans are green undertones which I used to use all the time, but this tan was completely green. Hope this helps improve for the future. Thanks.

Svar fra Rose & Caramel
Brilliant tanning products
Brilliant tanning products. This is my favourite one and used many times before as its the best on the market. Sinks in immediately, no smell and dries so quickly, what’s not to love. Also the delivery is always really quick.

Svar fra Rose & Caramel
First class customer service
First class customer service. Went above and beyond to assist me with a query. I have absolutely no hesitation whatsoever in recommending Rose and Caramel. Haven't tried the item yet however I know that their customer service would sort any problem out, which I don't expect there will be a problem. Thanks so much, customer service as it should be!
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