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Rose & Caramel Anmeldelser 

461
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TrustScore 4 av 5

4,0

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Se hva andre synes

Vurdert til 5 av 5 stjerner

My fake tan was damaged in transit but I received the best customer service I have experienced all year! It was no problem at all for them to ship another one to me and they apologised so sincerely fo... Vis mer

Vurdert til 5 av 5 stjerner

Speedy delivery & very prompt customer service reply when emailed regarding a question. Haven't tried the tan as yet but will be this weekend & look forward to the results as it has come highly re... Vis mer

Vurdert til 1 av 5 stjerner

TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had an incident with the tan i ordered but it was quickly resolved. Jody was very helpful, kind and understanding. I really recommend this brand🤍


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Om Rose & Caramel

Skrevet av virksomheten

At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.

We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.

Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.

You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.

We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.

VISIT WEBSITE SHOP VIRAL TAN REMOVER SHOP SELF TANNING

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4,0

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TrustScore 4 av 5

461 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(461)

70 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

I absolutely love the products…

I absolutely love the products especially the tan remover .. I could not be without this it makes tan removal so easy no more scrubbing until your skin is raw this literally melts the tan off x also love the ultra dark tan looks natural compared to other tans I’ve used in the past .. amazing customer service fast delivery and response to any issues
Highly recommend

10. oktober 2024
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Svar fra Rose & Caramel

Thank you so much for this wonderful review! We're thrilled to hear that you love our products, especially the tan remover. It’s so rewarding to know that it’s making tan removal easier for you – no more scrubbing is a game-changer! We're also glad to hear you're enjoying the ultra dark tan and that it gives you the natural look you’re after.

Our team works hard to provide the best service, so it means a lot to hear your positive feedback on our delivery and customer support. Thanks again for your kind words and for recommending us. We’re here anytime you need us!

Rose and Caramel x

Vurdert til 5 av 5 stjerner

LOVE LOVE LOVE

I love the rose and caramel products they always give me the best, long-lasting tan and the colour is soo nice.
All the other products I have ever used have also been amazing quality and all smell unreal!
Love this brand x 10/10

30. august 2024
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Svar fra Rose & Caramel

Thank you so much for your amazing review! We're thrilled to hear that you're loving the Rose and Caramel products and that they’re giving you that beautiful, long-lasting tan you enjoy. We put a lot of care into the quality and scent of our products, so it means the world to hear such positive feedback. Your support truly motivates us!

Sending you lots of love from the whole team – we can't wait to continue being your go-to for glowing skin! 💕🌟

Vurdert til 5 av 5 stjerner

I’ve been using Rose & Caramel solution…

I’ve been using Rose & Caramel professional solution for years & stock their tan removers & self tan too. Great quality products & the accounts managers are all very knowledgable and friendly too! 10/10 ♥️

3. september 2024
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Svar fra Rose & Caramel

Thank you so much for your excellent review Debbie! We’re thrilled to hear that you’ve been a loyal user of Rose & Caramel products for years and that you’re pleased with our tan removers and self-tan solutions. It’s wonderful to know that our quality and customer service have consistently met your expectations.

Your support and kind words mean a lot to us. We look forward to continuing to provide you with top-notch products and service!

Thank you for the 10/10 rating!

Rose and Caramel x

Vurdert til 5 av 5 stjerner

Amazing olive colour and smells great!

2. september 2024
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Svar fra Rose & Caramel

Thank you for your fantastic feedback Kerry! We’re delighted to hear that you’re pleased with the olive color and fragrance of our product. Your satisfaction is our priority, and we’re thrilled that our products have met your expectations.

Rose and Caramel x

Vurdert til 5 av 5 stjerner

Amazing products!

Amazing products!
I have various items all of great standard
Firstly LOVE all the instant tanning mist
Great for last minute Huns like me and still gives a streak freak lovely tan it smells nice and you can wash it off after too.

Also the Brow soap easy to use with a desired outcome :)

26. august 2024
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Svar fra Rose & Caramel

Thank you for your wonderful feedback Jess! We’re thrilled to hear that you’re enjoying our products, especially the Instant Tanning Mist and Brow Soap. It’s fantastic to know that they’ve worked well for you and met your expectations. We’re delighted that you appreciate the quality and ease of use of our products.

Your support means a lot to us, and we look forward to continuing to provide you with products that you love!

Rose and Caramel x

Vurdert til 5 av 5 stjerner

Love these products

Love these products, especially the purity excel tan remover which is an absolute god send when I'm due a fresh layer or mess up 😂 The Tanplexion range is also stunning and smells amazing. Been happy with every product I've tried!

20. juli 2024
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Svar fra Rose & Caramel

Thank you so much for your fantastic feedback Mary-Ann! We're thrilled to hear that you love our products, especially the Purity Excel Tan Remover and the Tanplexion range. It’s wonderful to know that they’ve made such a positive impact on your routine. Your satisfaction with every product you’ve tried means the world to us.

We look forward to continuing to provide you with products that you love!

Rose and Caramel x

Vurdert til 5 av 5 stjerner

Had some lovely products from rose and…

Had some lovely products from rose and caramel, would defo buy again.

28. august 2024
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Svar fra Rose & Caramel

Thank you so much for your kind feedback Deborah! We’re delighted to hear that you enjoyed our products and are considering purchasing from us again. Your support means a lot to us, and we look forward to providing you with more great products in the future.

Thank you for choosing Rose and Caramel! x

Vurdert til 5 av 5 stjerner

10/10 Products & Service

Gorgeous products. They apply so well and smell incredible!
Service was quick and was kept up to date throughout the process too.

24. juli 2024
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Svar fra Rose & Caramel

Thank you for your wonderful review Robyn! We’re delighted that you love how our products apply and that their scent has impressed you. It’s also great to hear that you had a positive experience with our service and communication. Your satisfaction is our top priority, and we're thrilled to have met your expectations.

We look forward to serving you again soon!

Rose and Caramel x

Vurdert til 5 av 5 stjerner

Amazing products

Amazing products, highly recommend!

29. august 2024
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Svar fra Rose & Caramel

Thank you so much for your kind words Jade! We're thrilled to hear that you love our products and appreciate your recommendation. Your satisfaction means the world to us, and we look forward to continuing to provide you with the quality you expect.

Thank you for choosing us!

Rose and Caramel x

Vurdert til 5 av 5 stjerner

Amazing products, and customer service!

This company is by far one of the best I've dealt with in my salon. From the products they sell to the customer service, they are amazing! Thank you for making my customers so happy 😊

26. august 2024
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Svar fra Rose & Caramel

Thank you so much for your wonderful review Michelle! We're absolutely thrilled to hear that you've had such a positive experience with both our products and our customer service. Making your customers happy is our top priority, and it's incredibly rewarding to know that we're achieving that goal in your salon.

We truly value your business and look forward to continuing to support you with the best products and service possible.

Rose and Caramel x

Vurdert til 2 av 5 stjerner

Change in products, no longer great

I have been using Rose and Caramel for about 5 years and order pretty much monthly but have found recently their products just aren't consistent. The tan doesn't seem to work after one layer anymore, it's more a 2 - 3 day process of layering to get some colour even with the ultra dark, it also goes scaly on the skin after a few days which it never used to. There is a constant change in the consistency of the "mouse" which is sometimes more a liquid consistency. And the tan remover has also started to sting my skin leaving me with red burn like marks and stinging for a few days. I'm not sure if they have changed supplier or formula but I'm sad to say after 5 years of being a loyal customer I'm no longer going to be ordering after months or issues. I would like to note I haven't changed any of my normal products I used such as moisturiser or how I apply / remove.

10. juli 2024
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Svar fra Rose & Caramel

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience with our products and the issues you've encountered. It’s concerning to learn about the inconsistencies in our tan and the adverse reaction with the tan remover.

We take pride in the quality of our products and the satisfaction of our customers, and your feedback is invaluable in helping us address any issues. We would like to investigate this matter further to understand what might have caused these problems.

We appreciate your loyalty over the past five years and are truly sorry for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our products.

Rose and Caramel x

Vurdert til 1 av 5 stjerner

Would not order again!

Would not order again!
I have been using the Trinity Ultra Dark tanning moose for a few years now and have always loved it but I recently bought a bottle and when I washed it off there was no tan at all. When I contacted the company they said they did not do refunds or exchanges after 14 days. I would think when something is faulty a company should offer an exchange. Unfortunately I would now not buy this tan again and has put my friends off of the product too. Bad customer service.

3. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

OMG this tan is UN-REAL

OMG this tan is UN-REAL! It’s smells so luxurious and fresh and sexy! I’ve tried all the tans on the market and this is by faaaar my new found favourite! Just wish I’d found it sooner.

2. juli 2024
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Vurdert til 1 av 5 stjerner

BEWARE ...

BEWARE .... AWFUL CUSTOMER SERVICE
I ordered the Tanning Stick. It was awful.... bright orange, sticky and would not spread over the skin. You were given a mitt to do so ... but it simply removed the product. They refuse to reply to emails (but now swear they have) and will not allow the product to be returned.

2. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have tried everything, but this actually works!!!

I have tried everything, and i mean EVERYTHING, when it comes to tan removal and nothing works, so my expectations werent very high despite this being recommended to me. I have absolutely no words for how unreal this product is and you can see the tan lifting after a few seconds of rubbing it in. It has fully removed my fake tan, even in stubborn and patchy areas! 12/10 recommend. This product is life changing for my fake tan addiciton 🤣

3. juni 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Tan remover is better than others but…

Tan remover is better than others but false advertising of no scrubbing ( you still have to scrub) and 60 seconds and it wipes straight off I tried after a few mins and ended up scrubbing still quite hard for it to come off. The really tough areas like knees etc are still on!

3. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I wish i could give 5 stars.

I’ve used this product probably 3-4 times now and it works brilliantly, better than other tan removers i have tried. However I used it again today and did nothing different and the skin on my chest started stinging. I have never experienced anything like it before. I don’t have sensitive skin either. I will continue to use this remover on my legs as they seem fine but must be cautious around the chest area.

17. mars 2024
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Vurdert til 1 av 5 stjerner

Customer service

Awful customer service. I was a regular customer and ordered a top up of my normal tan and ordered 2 bottles. When delivered the bottles had leaked everywhere. I contacted customer services who then went on to send me emails saying as I hadn’t taking a photo of the packing that had leaked they couldn’t do anything. I made them aware that as this was fake tan I disposed of straight away as I was worried about it dripping on carpets etc and was all over my hands and worried about staining but again no help. When then finally replied saying unless I had photo evidence they could send a replacement. I replied to them stating I was a regular customer and felt there customer service wasn’t great and didn’t want a replacement and they just didn’t reply. Awful will not be ordering from again as there customer service is awful. The tan remover they have all over TikTok and instagram does not remove tan in 60 seconds either like stated.

17. februar 2024
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Vurdert til 5 av 5 stjerner

Must buy tan remover!!

Love this product, it’s a staple in my weekly routine. Definitely worth it if you tan every week. Tan comes off so easily so you don’t have to scrub and irritate your skin. 10/10

21. januar 2024
Anmeldelse skrevet uten oppfordring

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