Ronseal Anmeldelser 783

TrustScore 2 av 5

1,8

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Ronseal one coat forest green,not sure how this company is getting away with selling water to the public as paint,the worse paint I've ever used,one coat ? More like 3 still looks patchy,will be surpr... Vis mer

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Vurdert til 1 av 5 stjerner

Ronseals newest generation of pump fence sprayers is so poor. I have had one for years but lost it in a move. It required thorough cleaning and good maintenance but if you did that it worked well fo... Vis mer

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Vurdert til 1 av 5 stjerner

For almost £40 I would have expected the Ronseal pressure sprayer to have lasted more than 3 years. On contacting you to see if you would consider a goodwill replacement I was brushed off with patroni... Vis mer

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Vurdert til 5 av 5 stjerner

I bought a Ronseal Fence Sprayer two years ago. It was very easy to use. Towards the end of the first use, the end nozzle seemed to clog and stopped spraying, sending the fence covering out in... Vis mer

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Informasjon om virksomheten

  1. Malingsprodusent

Om Ronseal

Skrevet av virksomheten

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Kontaktopplysninger

1,8

Under middels

TrustScore 2 av 5

783 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 98 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Ronseal, rubbish paint

Ronseal, stays white, non drip, one coat, satin paint. It may stay white, it isn't non-drip and it definitely isn't one coat - one of the worst paints I have ever applied.

14. oktober 2024
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Svar fra Ronseal

Hi William,

Thank you for leaving this review, feedback is important to us.

We're really sorry to hear that you're disappointed with our product. We'd really like to assist in getting this resolved for you so we have requested further information so our customer service team can reach out to you personally.

Vurdert til 1 av 5 stjerner

I had Ronseal 10 Year Woodstain…

I had Ronseal 10 Year Woodstain professional applied to my windows and doors. When it gets wet it temporarily changes colour giving unsightly patches. Ronseal cannot explain why or confirm that product efficacy is unaffected.

27. september 2024
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Svar fra Ronseal

Hi Nick,

Thank you for taking the time to get in touch, your feedback is important to us.

We are so sorry to hear about your unsatisfactory experience you have had using our product. We would greatly appreciate the opportunity to make this right for you. We have requested further information so we can reach out to you personally to turn this experience around.

Vurdert til 5 av 5 stjerner

Used some products wasn't very happy…

Used some products wasn't very happy with results after complaining to customer service received a full refund so can't complain thank you Ronseal.

15. juli 2024
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Svar fra Ronseal

Hi Andy,

Thank you for taking the time to leave us a review.

We're so sorry to hear you had a disappointing experience using our product but we're glad our customer service team were able to find a resolution for you.

Vurdert til 1 av 5 stjerner

Ronseal Precision Pump Fence Sprayer don’t waste your money

Purchased Ronseal Precision Pump Fence Sprayer a couple of weeks ago for a large fence project. After filling the sprayer up, creating the vacuum via the pump, it spurted paint all over me/part of the fence, the nozzle seemed defective, despite cleaning down all the component parts and flushing with water it did not work, I’m so disappointed with the product. It cost under £30, its not fit for purpose, would like a refund. Interested to see that replacement nozzles can be purchased, is this a “known” manufacturing issue?

20. september 2024
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Svar fra Ronseal

Hi Amanda,

Thank you for taking the time to get in touch.

We would like to apologise for the unsatisfactory experience you have had and we want to assure you that this is not something we would expect from our Ronseal Precision Finish Fence Sprayer.

We have requested further information so our customer service team can reach out to you personally to investigate further. We’re extremely keen to resolve this for you and hope to chat to you soon.

Vurdert til 1 av 5 stjerner

Ronseal fence Life plus Tudor black oak…

Having a very large garden with post and rail fencing that needed painting I decided to buy 4 large tubs of Ronseal Fence Life Plus + in Dark Black Oak from Screwfix. As I had previously used Ronseal products I decided this was the right product for the job.
How wrong was I!! It took me 10 days to paint all the posts and rails giving them 3 coats in perfect weather conditions allowing a minimum of 7 hours between coats.
Was away for 2 months abroad and came back to a really disappointing scene! All the colour which when originally painted looked great is now all patchy and some areas back to the original wood colour. I have taken photos of this disaster.
I have yet again today started to paint the areas again to make them look acceptable but I feel that I'm wasting my time and energy. It states on the tin 'does exactly what it says on the tin'!!!! No where does it mention that the colour will disappear and leave the wood looking like it does and you'll need to repeat painting after 2 months!!
Very disappointed in this product.

12. september 2024
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Svar fra Ronseal

Hi Fiona,

Thank you for taking the time to get in touch, your feedback is important to us.

We are so sorry to hear about the disappointment you’ve had with the application of Ronseal Fence Life Plus. We would greatly appreciate the opportunity to investigate this further for you. We have requested further information so our customer service team can reach out to you personally.

Vurdert til 1 av 5 stjerner

Does exactly what it says on the…

Does exactly what it says on the tin'....SERIOUSLY WHAT A JOKE!!

I have absolutely no idea what has happened to this once SUPERB AND TRUSTED Company but like so many post Covid, they seem to have gone to the dogs.

Purchased large pots of Midnight Blue after seeing the picture of a latice decorative fence in the same colour. We're also installing in our garden makeover in two weeks time. Just like the picture ADVERTISED this is the contemporary colour we are after.

Two days I've been painting 30 of the some 150 slats and after 4 coats I'm still looking at more of an Aqua Greeny/Blue than a Midnight Blue. Yes Ive followed the instructions to the letter!! Fact is it is no where near the colour ADVERTISED ON OR AS SHOWN ON THE POT either.

Furthermore, the stain is so weak I seriously think it's been watered down at source because it just runs like a stream, and still I'm no further forward despite only having to paint one side of the slats.

We've just about given up and today purchased a tester pot of Cuprinol IRIS and it tacked to the wood with one sweep of the brush.....literally.

It's extremely unprofessional to sell such a poor product, pots I cannot get a refund for because unfortunately our garden project was pushed back four weeks due to the landscapers planned knee surgery being brought forward. B&Q returns policy is only 30 days. I should have read all the reviews of how EVIDENTLY poor Ronseals brand/products have become before purchasing this dyed water!!

19. september 2024
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Svar fra Ronseal

Hi Mick,

Thank you for taking the time to leave us a review, we really value your feedback.

We are so sorry to hear about the disappointment you’ve had with the application of our product and we would greatly appreciate the opportunity to make this right for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

We’re keen to resolve this for you and hope to chat to you soon.

Vurdert til 1 av 5 stjerner

I am a carpenter of 50 years and have…

I am a carpenter of 50 years and have recently purchased a tin of Ronseal Dark 2 part wood filler. The filler itself does work well,however once it is sanded turns to a light almost white finish rendering it useless on dark wood. I contacted Ronseal and all they said was take it back to where you purchased it. That is not the issue,the problem is in the manufacture of this product as it doesnt work on Dark woods. I will now have to apply multiple layers of wood stain(not from Ronseal) to aquire the colour of the wood. Dont buy this product for dark wood you may as well use White.

29. august 2024
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Svar fra Ronseal

Hi Simon, we are so grateful that you have taken the time to provide us with this feedback. Our commitment to customer service is of the utmost importance to us and we will be reaching out soon to discuss more about what has occurred here, so that we can offer you a solution.

Vurdert til 1 av 5 stjerner

After 48 years in the trade. TOTAL RUBBISH PAINT

After 48 years in the trade using quality paints I purchase a Ronseal 750ml tin of Weatherproof wood paint.
The biggest mistake was not reading reviews on this product. ABSOLUTE RUBBISH. Is the only way to describe it. Being an artist as well and fully understanding mixing colours, pigments etc. This paint is not fit for purpose. It would have to be sprayed on by someone who understands paints (I worked in a car spray shop for 2 years.
All this synthetic rubbish on the market is causing everyone issues. Plus you can not sand it as it peals like plastic.
Please do not wast your hard earned cash buying any Ronseal products…. You will regret it…
Also when Ronseal reply’s to these posts not one person has said that the matter/issue has been resolved.. WHY ?

5. september 2024
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Svar fra Ronseal

Hi Rod, we're grateful that you have taken the time to provide us with this important feedback and are sorry to hear of the unfortunate experience you have had using our product. Our commitment to customer service is of the utmost importance to us and we always seek to offer a resolution, so we will reach out to you personally to hear more about what has happened here.

Vurdert til 1 av 5 stjerner

Ronseal xactly interior paint…

Bought Ronseal xactly interior paint for wood, had a colour mixed in b&q. Took it home, prepped the surface, shook the tin and when I opened it was like water. Not only was the colour not what I was expecting,( b&q problem) the coverage is abysmal. (Ronseal problem) It has taken goodness knows how many coats not 2 as indicated on the tin. Very disappointed as I had hoped to use the rest of the tin on another piece of furniture…I don’t have time for that. Different paint required. Avoid unless you are trying to avoid your husband and kids and need your project to take 10x longer to complete.

31. august 2024
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Svar fra Ronseal

Hi Carly, thanks so much for leaving this review – we’re sorry to hear that this product hasn’t lived up to your expectations on this occasion. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out to you soon and we hope that we can take this opportunity to make things right.

Vurdert til 1 av 5 stjerner

Rubbish! Shed and fence paint is more like…

Shed and fence paint is more like coloured water and just as much use! A complete waste of time and money. Utter rubbish! This is the last Ronseal product I will buy.
Despite almost constant stirring the pigment in the solution settled immediately to the bottom of the container making it almost impossible to brush on an even coat. The identical product used a year ago had weathered very poorly, thus the need for reapplication.

23. august 2024
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Svar fra Ronseal

Hi Poppy, we’d really like to extend our apologies for the disappointment you’ve had with the application of this product. Your feedback is really important to us so we will be reaching out to discuss more about what has occurred here, so that we can offer you a solution.

Vurdert til 1 av 5 stjerner

Bought some sage green finish for an…

Bought some sage green finish for an outdoor building that just did not go on very well after five attempts bought alternative products one coat and it looks great , customer service said they would look into the problem after 3 week I contacted them again and was told not an issue with paint must have been stored wrong ,what a load of rubbish I used it the same day I bought it anyhow got some from Athol paints locally and the job looks great no thanks to Ronseal at all.still waiting for the reply to this review .6 ,9 24.

15. august 2024
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Svar fra Ronseal

Hi Andrew, thanks so much for leaving this review - our commitment to customer service is of the utmost importance to us, we can see you on our system and will look into this for you.

Vurdert til 1 av 5 stjerner

Ronseal Quick Drying Woodstain ABSOLUTE…

Ronseal Quick Drying Woodstain ABSOLUTE RUBBISH.
It is so thin and with so little pigment that it doesn't cover ANY blemishes in the existing old sanded down paint. 24 hours after application it is full of water stains due to rain (yes that damp stuff that paint usually protects your woodwork from). It's about as much use as a chocolate fireguard. NEVER EVER AGAIN.

27. august 2024
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Svar fra Ronseal

Thank you so much for leaving this review and we’d like to sincerely apologise for the unsatisfactory experience you’ve had. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out to you soon and we hope that we can take this opportunity to make things right.

Vurdert til 1 av 5 stjerner

Rubbish customer service and product…

Having written a review about ronseals floor wax , they quickly posted in here to say they would be in touch to offer a resolution.
Sure they did, they emailed me a number of times asking for photos of this , receipts, pi tires of the floor, then the process that I used to apply , whether I thought the colour looked strange in the tin over the course of two weeks I had over 6 emails . With the final one saying thanks for all the information this will help us to maintain quality for the future... Some resolution. So not only advertised wrong colour but wastes my time over two weeks for nothing . Awful customer service and 'nor what it says on the tin' product

22. august 2024
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Svar fra Ronseal

Hi Jayne, thank you for the update - we’d like to sincerely apologise for the disappointment you've experienced with our response. Our commitment to customer service is of the utmost importance to us, so we'll look into this for you and follow up soon.

Vurdert til 5 av 5 stjerner

Justyna is a life saver

The most professional and polite advice from Justyna ( we both have the most beautiful name in the world). I had no idea that I will have to communicate with someone from my home country in English. Best wishes to the whole Team. Great products and great technical department!

13. august 2024
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Svar fra Ronseal

Thank you so much for taking the time to write such a wonderful review, Justyna. We're so pleased we were able to help, and good luck with your project!

Vurdert til 1 av 5 stjerner

I have always used ronseal cupboard…

I have always used ronseal cupboard paint, with no problem
This water based one is dreadful
Ive used brushes and a roller the effect is so bad.
Never again

15. august 2024
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Svar fra Ronseal

Hi Mary, we’re sorry to hear of the unfortunate experience you have had using our product. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out to you soon and we hope that we can take this opportunity to make things right.

Vurdert til 1 av 5 stjerner

Why do I bother with Ronseal

Yo can certainly see why Ronseal has 89% bad reviews
You ring for customer service ask for someone technical no chance.
Nobody has any idea how to advise a customer on their products.
I paint my garage floor every year and each time after a few weeks the paint starts to lift.
You may ask why do I do this
My wife likes the colour.
This year I was determined to find out why it lifts so quickly.
I asked the so called technical people.
No response no idea
I resolved to go U Tube
Following these instructions I spent 3 days preparation.
After washing I applied 3 coats @90%
Over 3 days
2 coats @100% over 2 days
Leaving the floor 4 days to dry
2 weekslater it starts to lift
Emails sent to complain no response just spent £104 on two tins
Cand find the MD to write to but reading past recent reviews I can see why
Gallagher Peter

14. august 2024
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Svar fra Ronseal

Hi Peter, thank you for taking the time to bring this to our attention, we’d like to sincerely apologise for the unsatisfactory experience you’ve had. Our commitment to customer service is of the utmost importance to us, so we’d really like to confirm your details in order to look into this and hopefully turn the experience around for you.

Vurdert til 1 av 5 stjerner

Did everything on the tin of ronseal…

Did everything on the tin of ronseal premium decking oil on smooth planed deckimg boards contacted customer care team through email for a 5 day conversation to be told to buy ronseal decking stripper then use that then buy ronseal decking cleaner to use that then buy yet another tin of ronseal deckimg premium oil thanks for that diabolical solution I will love to spend another £130 on this product when originally spent 60 pound on the tin of oil for 2 coats for it to go blotchey white when rained 8 hours later states rainproof in 90 mins 🤔

1. august 2024
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Svar fra Ronseal

Hi Adam, thank you for taking the time to bring this to our attention and we’d like to sincerely apologise for the unsatisfactory experience you’ve had. Our commitment to customer service is of the utmost importance to us, we’d really like to confirm your details so that we can look into this for you and offer a solution.

Vurdert til 1 av 5 stjerner

I purchased a 750 ml Ronseal Radiator…

I purchased a 750 ml Ronseal Radiator Paint in gloss white. I wish I had never chosen this product as the paint is totally rubbish. I applied one coat and the radiator looks a complete mess, the radiator has a streaky look, it has a rough finish, it is definitely not a gloss finish The paint quality is extremely poor. I complained to Ronseal customer service via email, I sent them pictures of the radiator, Ronseal response was woeful, it was a complete waste of time complaining to them, just like there radiator paint they were awful. I wish I had read the reviews on Trustpilot before buying a Ronseal product. Do not waste your money on buying there radiator paint, or any other paint products they make.

26. juli 2024
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Svar fra Ronseal

Hi Steven, thank you for taking the time to bring this to our attention and we’d like to sincerely apologise for the unsatisfactory experience you’ve had. Your feedback is really important to us, we will be reaching out to request your details so that we can find out more about what has occurred here and offer you a solution.

Vurdert til 1 av 5 stjerner

Don't buy Ronseal

I wish I had read to reviews below before buying. I purchsed three tins of Red Moroccan garden paint. Used the first one and when I opened the second it was a noticeably different colour. I had half the job done, but then ended up with two colours and it looked ridiculous. I send the photos to Ronseal and they said they would only refund for one can, but I don't know which one was faulty and had to buy an alternative brand to cover over it. Customer service shocking slow and poor in response. (Originally told me it was my fault for using a wooden stir, until I sent a photo of the instructions on the tin which did not instruct this and then he advised it was a faulty product.)

1. juni 2024
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Svar fra Ronseal

Hi Michelle, thank you for taking the time to bring this to our attention. It is our priority to reach the high standards that both we and our customers expect of us, so we will be reaching out to you soon and we hope that we can take this opportunity to make things right.

Vurdert til 5 av 5 stjerner

Great customer service given by Justyna…

Great customer service given by Justyna - helped with advice. Very quick to respond and courteous, many thanks would definitely recommend.

31. juli 2024
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Svar fra Ronseal

Hi James, thanks for leaving such a positive review. We’re so happy to hear about your positive experience with Justyna and will make sure to pass on your feedback!

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