A small problem on ordering the next meal mixture but was sorted out pretty quickly there was a problem with our e mail address where a wrong character was entered but soon sorted out. Meals quite goo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been using Jane Plan for almost three months now and would like to rate the support team with well earned 5*s. Today Lulu responded to my email almost by return and was able to explain why on... Vis mer
Selskapet har svart
I started Jane plan in March. I managed to lose 5 pounds in one month. I found most of the meals appetising. some of my favourites were beef lasagne, honey & Soy Chicken, Vanilla porridge and the... Vis mer
Selskapet har svart
Instructions are awful, putting one meal in the microwave for 3 minutes led to the 800w microwave blowing up & having to purchase a new one. Quality of the meat is poor lumps of fat in the steak so... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Skrevet av virksomheten
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Kontaktopplysninger
Storbritannia
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3,8
Bra
5k anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I am really enjoying the variety of…
I am really enjoying the variety of meals in my box and the quality. So far there has only been one meal that I didn't like, all the rest have scored 10/10. Thank you Jane Plan for making dieting so simple.
25. mars 2026
Questionable food preparation
The food preparation is questionable. Beware of the rice… on opening a chicken korma I found that the rice was mouldy! The offer by Customer Services to replace it seemed absurd to me considering that several other meals did not taste ‘right’ - and my stomach did not thank me for eating them regardless. So it has put me off big time. Their reasoning was that it sometimes happens as preservatives are not needed because of the ‘unique way’ in which the meals are prepared and that ‘maybe the packaging was damaged and air got inside’… but the packaging was not damaged. The pre-cooked meals have a best by date of over a year and are to be kept in a cupboard, so that should be a red flag from the outset especially for those with a sensitive stomach. My attempt to cancel was met with absolute refusal unless I paid £150 which was the amount of discount I received for my first (and last) month’s discount. So all in all not a good experience and certainly not worth nearly £300 per month, especially if they end up in the bin.
27. mars 2026
I am delighted with this diet plan
I am delighted with this diet plan. The food is enjoyable and real with lots of variety.
27. mars 2026
I had to change my payment date and I…
I had to change my payment date and I sent an email to see if this could be arranged. Less than two hours later I received an email from Lulu stating that it had been changed to the date I needed. Very quick service and one thing less I have to worry about.
17. april 2026
Anmeldelse skrevet uten oppfordring
Excellent customer service
Jane Plan have a really excellent customer service (Lulu today!). They respond quickly to emails and are very helpful and friendly.
17. april 2026
Anmeldelse skrevet uten oppfordring
I have had a wonderful time choosing…
I have had a wonderful time choosing the different meals been quite exciting and also by losing 2lb a week so far
27. mars 2026
Negative experience
Very disappointed with customer service.
Originally signed up for injections to help with weight loss, after submitting photo’s I then became anxious about possible side effects and emailed to request switching to the meal plan choice. 4 days elapsed with no contact from them and I then discovered yesterday that my payment had been refunded but no explanation given. What a way to treat new customers.
13. april 2026
Anmeldelse skrevet uten oppfordring
I felt pressured into buying more when…
I felt pressured into buying more when I told you I didn't want anymore than 28 days plan. And also for paying more money to opt out of a plan that I didn't join in the 1st place.
26. mars 2026
Svar fra Jane Plan
Hi Martine,
Thank you for your feedback, and we’re sorry to hear that this was your experience. This certainly isn’t the impression we want to give.
We offer a range of flexible plans from 1 to 8 months, and it is always completely your choice which option you select based on what feels right for you. There is no obligation to choose a longer plan.
In terms of opting out, we have a cancel any time policy with no cancellation fees. However, our longer-duration plans are offered at a discounted rate compared to shorter plans. If a plan is ended early, we simply ask that the difference between the discounted plan selected and the shorter duration completed is covered, as outlined in our terms and conditions.
If you would like us to look into your account or discuss this further, please do contact our member support team at hello@janeplan.com and we’ll be happy to help.
Best wishes,
Jane Plan
1 week and 8lbs down
I started Jane Plan a week ago, i signed up for 8 months as i have 5 stone to lose, i was nervous about the food after some reviews but i like it, im veggie and there is loads of options for me, in one week i have lost 8lbs and i also used to take loads of paracetomol as i get lots of headaches, i have not had one headache all week, my diet was pretty poor before starting Jane Plan and 8 months seems a big commitment but not really if my overall health improves.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Maryam,
Congratulations on your weight loss — 8lbs in your first week is a fantastic start!
Thank you so much for sharing your experience. We’re delighted to hear that you’re enjoying the meals, especially with plenty of vegetarian options to choose from, and that you’re already noticing positive changes to your overall health. It’s really encouraging to hear how much of a difference this first week has made for you.
An 8-month plan can feel like a big commitment at first, but it’s great to hear you’re already seeing the benefits and feeling confident in your decision. We’re here to support you every step of the way on your journey.
Best wishes,
Jane Plan
Svar fra Jane Plan
Hi TG,
Thank you for your review, and we’re very sorry to hear that your parcel has been delivered to the wrong address — we understand how frustrating this must be.
Please contact our member support team at hello@janeplan.com, and they will look into this for you as quickly as possible and provide further assistance.
Best wishes,
Jane Plan
Quick replacement meals
I had a small problem with a couple of my dinners but a quick email to Jane Plan and Lulu sorted out replacements for me. Excellent service received.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Mikala,
Thank you for your feedback. We’re sorry to hear there was a small issue with a couple of your dinners, but we’re so pleased that it was quickly resolved for you by Lulu, and we’ll be sure to pass your kind comments on to her :)
Best wishes,
Jane Plan
Prompt reply and query answered.
I have been using Jane Plan for almost three months now and would like to rate the support team with well earned 5*s. Today Lulu responded to my email almost by return and was able to explain why one of my favourite meals was unavailable for my next order.
100% recommend Jane Plan.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Judyann,
Thank you so much for your kind words and for taking the time to share your experience :)
We’re delighted to hear that you’ve had such a positive experience with our support team, and that Lulu was able to respond so quickly and help explain the situation with your favourite meal. We’ll be sure to pass your lovely feedback on to her.
We really appreciate your recommendation and your continued support!
Best wishes,
Jane Plan
Excellent customer service
I will finish my box because I am losing weight but the meals are not to my taste. However full marks for customer services and Lulu who was very understanding and quick to respond to my request to cancel future boxes.
Well done Lulu and Jane Plan.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Warwicker,
Congratulations on your weight loss — that’s a fantastic achievement!
Thank you for your honest feedback. We're sorry to hear that the meals haven’t been to your taste, but it’s great to know you’re seeing positive results. We do offer a wide variety of over 80 meals, and you can change your menu between deliveries to better suit your preferences. We also have our Swap Up service, which allows you to exchange meals if you find some aren’t quite right for you.
We're so pleased to hear that you had a positive experience with our customer service team, and we’ll be sure to pass your kind words on to Lulu.
Best wishes,
Jane Plan
The advice good but the lunches and…
The advice good but the lunches and dinners were not very nice and I really couldn’t eat some at all after the first mouthful
26. mars 2026
Svar fra Jane Plan
Hi Lynn,
Thank you for your feedback, and I’m sorry to hear that you didn’t enjoy some of the lunches and dinners. We know how important it is to enjoy your meals, so this is disappointing to hear.
We do offer a wide variety of over 80 meals, and you can change your menu between deliveries to better suit your tastes. We also have our Swap Up service, which allows you to return meals from a previous delivery and exchange them for different options, so you’re not left with meals you don’t enjoy.
If you’d like any help choosing meals that might suit you better, our team would be very happy to support you at hello@janeplan.com.
Best wishes,
Jane Plan
we haven't purchased any meals because…
we haven't purchased any meals because they are to expensive & if you have taken any money out of my account please reimburse me immediately
26. mars 2026
Svar fra Jane Plan
Hi Ronald,
We can confirm that the order placed in March was cancelled immediately when requested. If you would like any further support, please contact our team at hello@janeplan.com so we can look into this for you right away.
Best wishes,
Jane Plan
I started Jane plan in March.
I started Jane plan in March.
I managed to lose 5 pounds in one month. I found most of the meals appetising. some of my favourites were beef lasagne, honey & Soy Chicken, Vanilla porridge and the tasty snacks. Easy to make, saving time as microwavable
When meals were damaged I emailed and received replacements. Marnie was very efficient in dealing with my queries.
I decided to end my subscription after 2 months as I believe I now have the tools to eat healthy, understand about portion control and staying active. Marnie clearly explained my options. I emailed her to advise which option I would be taking and this was followed up. Will continue with the meals I have and hope to continue losing the weight
Marnie was very understanding and gave excellent Customer Service
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Sheila,
Congratulations on your weight loss so far! We’re really pleased to hear you're enjoying the meals and the convenience of the plan.
On the rare occurrence, meals can be damaged during transit and we're so glad Marnie arranged for replacements quickly. We’ll be sure to pass on your kind words to her :)
We’re glad to hear you feel more confident with healthy eating, portion control and staying active, and we wish you every success as you continue your journey.
Best wishes,
Jane Plan
I was missing two or three things
I was missing two or three things, I contacted Fatima by e.mail and
Immediately she said she would send these out. This occurred within a week. Very good service.
Thank you, Fatima for your assistance.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Patricia,
Thank you for your lovely feedback.
We’re so pleased to hear that Fatima was able to resolve this quickly for you and arrange the missing items to be sent out within the week. We’ll be sure to pass on your thanks to her :)
Best wishes,
Jane Plan
I am writing this as a warning to…
I am writing this as a warning to anyone considering Jane Plan. This service has been a total nightmare from a customer service and value perspective.
The Issues:
Subpar Food Quality: The main reason I signed up was for a premium meal service, but the food is nowhere near the standard I expected for the price. It is poor quality, and frankly, I feel the contract was essentially broken because the product delivered didn't match what was promised.
Shocking Customer Service: Trying to cancel is an uphill battle. I’ve been met with nothing but resistance and "shocking" service.
Contradictory Information: When I requested to cancel, I was given two completely different figures for the "difference" I had to pay to settle the account. They can’t even give me a straight answer on what I owe.
The "Exit Fee" Trap: Because the quality was so low, I wanted out. Now, I’m being forced to pay a penalty just to stop receiving food I don’t want for the next 8 months.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Thank you for your feedback. We take all reviews seriously, but unfortunately we’re unable to locate any customer record that matches the details provided here. We would genuinely like to investigate this for you, so please contact our customer care team directly with your details so we can look into your concerns properly.
We’re also very sorry to hear that you didn’t enjoy the food. We know taste is personal, and we always aim to provide meals that meet a high standard, so it’s disappointing to hear this wasn’t your experience.
To clarify for anyone reading, Jane Plan does not charge “exit fees” or penalties for finishing early. If a plan is ended before completion, we simply reconcile the difference between the discounted plan price and the standard pricing of what has already been received. This is not a penalty, but a standard adjustment that ensures fairness based on what has been used.
We’re sorry to hear that you feel disappointed, as this is not the experience we aim to provide. If this review is genuine, we would really welcome the opportunity to resolve things for you.
I have lost over a stone
I have lost over a stone, and have two more to go! I am pleased with that. However, my latest box has been delivered to the wrong address so I'm now waiting on Jane plan replying to my email! I can't fetch the box, it's too heavy and I don't drive. I have paid for delivery and it's a few streets away from where I live!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Jane Plan
Hi Nadia,
Congratulations on your weight loss – that’s a fantastic achievement!
We’re really sorry to hear about the issue with your delivery and the inconvenience this has caused, particularly as you’re unable to collect it yourself. We completely understand how frustrating this must be. We’ll ensure a member of our team gets in touch with you shortly to resolve this as quickly as possible.
Thank you for bringing this to our attention.
Best wishes,
Jane Plan
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