RidgeMonkey Anmeldelser 

Nice staff but didn't resolve my enquiry.still left without a product

Excellent service, really quick dealing with request

I purchased a pair of quick zip boots. I found them to be both comfortable and warm.
Unfortunately the left foot boot split and developed a leak.
Ridgemonkey requested proof and then didn't hesitate to replace them which was all completed in just a matter of days. Extremely happy with the customer service and the prompt resolution.
Thank you Ridgemonkey.

I needed a replacement handle for my sandwich press, which was impossible to find /purchase. So I contacted RM directly.

Initially they would not ship one out (sjorren more expensive that the handle), but once it was clear that I could not get it any other way they shipped one to my home (I paid the shipment charges). I am very pleased

Brilliant service, especially from Jess. Ridgemonkey make great products with brilliant staff. Thank you

Rigdemonkey customer service was excellent I explained the problem with my water bottle and the sent me a new part next day as promised,everything was dealt with as good as you could possibly expect,from ringing them and get through to a helpful lady called Jess ,who i told my problem she asked me to pop it over in a email which was responded to the same day and the a replacement lid was sent out next day delivery what more could you ask for 10/10 service

Dealt with by Jess. Superb service and response times. I have a second hand old bait boat which was showing an error message and not working. I emailed asking about the batteries and got an immediate response saying not the battery, try other things they suggested. A new switch later all works fine. Received the new switch in 2 days.

Spoke with jess regarding my replacement hose for my stove she was very helpful and my hose is on order brilliant communication and would definitely recommend well done

I cant praise the customer service and assistance I received from Ridge Monkey highly enough. They really went the extra mile and im very grateful for how they helped me out and managed the repair

I've been using Ridge Monkey stuff since they started. I recently got a power pack from them as my original Ridgemonkey one (lasted ten years and took a battering) finally died. That's astonishing to last that long. Unfortunately the new one sent was a dud. I got in contact with RidgeMonkey straight away and they got straight back to me. Went through a cpuple of steps that proved it wasn't working (these things happen and not RidgeMonkeys fault). Anyway they sent me a new one with very speedy delivery. Big shout out to Jess as she was so helpful. Thanks very much and will continue to buy RidgeMonkey stuff.

Customer Service Excellent - Responded to my issue via email within a day, very friendly and helpful - I had a replacement part within a few days, so can't fault that !

Being management in a retirement village I deal with companies on a daily basis. I contacted Ridgemonkey for a replacement part due to a theft. The customer service was excellent from start to finish, Jess in customer service was a pleasure to communicate with and had the replacement part in the post before I knew it.
Thank you, regards Jon

Weiters Update:

Was lange währt wird endlich gut. 🙏
Meine zweites Paket ist endlich da und auch angekommen. Danke an alle Beteiligten. Auch DPD hat alles gegeben.
Es gibt jetzt leider nur 4 Sterne, mit der Begründung das es manchmal wirklich lange gedauert hat bis man neue Infos erhalten hat. Nach meinem letzten Update kam die Kommunikation wieder zum Laufen. Ob es hier an dem Update lag oder es Zufall war kann ich nicht nachvollziehen.
Aber im großen und Ganze ist der Support sehr bemüht und kommuniziert meist recht gut und zeitnah.

Danke 👍

Update:

Nach langem warten und scheinbaren Problemen mit dem Versender DPD, bekomme ich inzwischen keine kein Feedback mehr vom Support. 11.02.2026 letzter Kontakt. Am 16.02. und am 20.02. hatte ich nochmal nach dem Stand gefragt…nix
Erst habe DPD viermal versucht zuzustellen, komisch im Homeoffice ist immer jemand zuhause. Es wurde nie geklingelt oder eine Karte oder so im Briefkasten hinterlassen. Angeblich wurde das Paket zugestellt. Ich bat um eine Nachforschung und seid dem höre ich einfach Nix mehr…
Sehr schade da der Service vorher echt gut war.

Nun wurde ich enttäuscht und bleibe mit meinem nie richtig funktionierendem Produkt allein gelassen.

Vielleicht liest das ja jemand von RidgeMonky und meldet sich…dann würde ein weiteres Update kommen.

Zuvor:

Ich bin mit dem Support sehr zufrieden. Ich hatte mir auf einer Messe mal einen Artikel gekauft und hatte da eine Komponente die nicht funktionierte. Der Support arbeitet gut und zu meiner vollen Zufriedenheit. Dauert manchmal was aber eine Antwort kommt zu 100% und es wird sich wirklich bemüht das Problem zu lösen.
Wenn mein Austausch des defekten Gerät noch funktioniert gibt es nix auszusetzen. Sollte hier kein Update in den nächsten zwei Wochen erscheinen hat alles super geklappt. Aber da gehe ich von aus bei dem tollen Support. DANKE nochmal für den angenehmen Austausch und die gute Lösung meines Problem.

A stove I had was faulty, Adam at Ridgemonkey took complete ownership of assisting me with this, informative, polite, speedy responses and a genuinely nice bloke.

Adam went above and beyond to ensure my experience was a positive one and everything was done in the fastest way possible.

I was particularly surprised Adam responded to my initial emails during their Christmas break and continued to do so.

Overall my positive experience with RM massively outweighed the initial negative of the fault and I would have no problem at all continuing purchasing their products.

The customer service reply was helpful, but it seems the the company , RidgeMonkey have the problem obtaining spare parts from the Manufacturer. I appreciate it's not the customer service people's issues, but in general ,the outcome was/ is not very positive. I am waiting ,still after also 2 months for a replacement broke handle .Even when I received your email, thought it would be confirmation of my request.

Had an issue with a new purchase power pack being faulty but they sent out a replacement within 48 hours - new power pack working absolutely fine and Jess at customer services was fantastic

Responded very quickly to my query, gave some sound advice and information.

Great and fast Support.
Thank you!

Had an issue with my handles on the RidgeMonkey Sandwhich Toaster. Contacted support, and not only did they reply almost instantly, less than a week later and I have two brand new replacement handles!

Fantastic customer service, and incredible response time, especially during the Christmas shopping and postage mayhem! Thank you.

Had a problem with a lost bivvy light remote, sorted and replaced promptly and efficiently, great communication, have always been a fan of ridgemonkey products but a company can be judged on customer service and they excelled in this instance