RidgeMonkey Anmeldelser 

Recently had a problem with the handle on a sandwich maker. Contacted ridgemonkey via email and their response was very quick. A replacement was sent out the next day. Absolutely Fantastic customer service. Thank you

We bought a RidgeMonkey Deep pan and Griddle XL after a friend highly recommended their products. We loved it until unfortunately the buttons on both handles broke. We saw RidgeMonkey at a motorhome show and they encouraged me to contact customer services, but we’ve been told repeatedly this year the handles are out of stock so unfortunately our pan is out of use as my husband scalded himself using it without working handles!

One of the handles on my Sandwich toaster broke after first use, seems to be a bit of a problem with them. However, this was replaced very quickly after sending an email

I bought a RidgeMonkey pan last year and was very pleased with it. Absolutely did the job. (We have a Vdub and needed a compact pan). Unfortunately one of the handles broke this year and it no longer worked. So I contacted RidgeMonkey to enquire about sourcing some new handles and they organised sending me some free replacements. Very happy with the service.

Had an XL pan handle snap on me, contacted customer service and they sent me 2 new ones foc within 3 days👍🏽

I didn't want to write a review and replied to Ridgemonkey telling them it would be best if I didn't, however they have repeatedly asked me to review there support, so here goes.

A couple of years ago I was desperately seeking a Ridgemonkey XF2 Standard with porch extension, however nobody had them in stock anywhere and Ridgemonkey had stopped producing them. I opted for this Bivvy system as it would help to enable my partner that has a serious debilitating back condition, to be able to go fishing again. Since having her condition she hasn't been able to carry on with the hobby that she loves as nearly all other bivvys are extremely cramped, making it impossible for her to stand up properly and actually made her problem worse.

I made contact with Ridgemonkey some 2+ years ago directly, to discuss this and pointed me in the direction of a distributor that they were sure had some stock left and stated that if I don't have any luck with them, to get back in touch and they would see if there was anything else they could do. So I made contact again after calling the recommended distributor as they didn't have any left.

I was told that they would be launching a new version soon and that they would make contact with me once they had further information as to when etc and suggested that they would be able to help with a significant discount.

2 weeks ago, I learned that the new version had already launched and nobody had made contact with me.

With this, I contacted Ridgemonkey via email, to be told they can't help and have no record of my original contact and basically drew a line under the situation telling me to buy from a distributor.

Ordinarily I would recommend Ridgemonkey to everyone as I have a large range of their products, however I feel that this experience has swayed me to tell people to avoid!

A real shame as both myself and my partner really like the Ridgemonkey range of products.

Purchased a pair of all weather boots and paid £100 for them. Did my research before purchasing them. Wore them for 18 months, mainly spring to autumn, looked after them well but the material started to come away from the sole on the toe. Contacted Ridgemonkey and basically they told me that this is how long they were supposed to last, found them rude, unhelpful and very undismissive and failed to reply to my 2nd email. Will never buy ridgemonkey products again!!!!!!

I phoned for a bit I had lost and the service got was excellent and it arrived a couple of days later highly recommended them

Service Client et après vente, compétent et réactif 10/10

I really like Ridge Monkey's pans, they are great for use in our campervan. We had an issue with the handles, but they remedied the issue right away. Great support for a great product.

Asking for a trust pilot review before responding to my request for help with a recently purchased power bank that simply doesn’t work isn’t going to get many stars I’m afraid. Been 72 hours, no response other than automated

The company is a well run business.very fair and sell only the best. Well done ridgemonkey

Hi,I bought the new hunter 3000 baitboat,I only got it the teatime before I went away the next day for a week fishing,not ridgemonkeys fault it was a last minute purchase,but only had time to charge the batteries and also a spare set up before I set off early morning Saturday.
However on arriving at the lake I pressed the remote and button on the boat it flashed up once and that was it....I had damaged my shoulder and couldn't cast so the boat was my lifesaver,I was fuming and ended up going home leaving my tackle with the lads a round trip of 200miles...I wasn't going to ring you guys as the signal was none existent but had intentions of going straight to ridgemonkey Monday morning but then realised I got it on line at angling direct,so called into the shop at preston where they immediatelyswapped it.....cut a long story short I returned to the lake,it worked and i carried on.
I emailed ridgemonkey to ask about a boat bag suitable for my boat as their's isnt padded enough that came with the boat,and also asked about slowing the boat down,its very fast and thought there maybe a slower speed as it rips rapid through the water a lot of disturbance....unbelievably I forgot to mention the boat not working as I was really pleased about how the boat functioned its fantastic compared to the....well I won't swear but the last boat was an actor +off boatman .....let's not go there,this boat however is a cut above,you guys replied fairly rapid to my question's im impressed with the boat and thanked you for the response to my query. 👌👍👍

Order some of the New clothing range and the fitment is perfect and the quality is excellent.

Excellent service Adam was very understanding and helpful repaired and returned very quickly impressed

Great customer service! Replacement parts sent promptly and without charge on this occasion

One of the handles on our Ridge Monkey sandwich maker got stuck and then broke. The customer service team replied to my email within one hour, that was on the Friday, by Monday afternoon a set of replacement handles were delivered by DHL. Fantastic service 😄 Thanks very much to the Ridge Monkey team. ☺️

My bait boat needed a repair, they got back to me within the hour of sending the email, and got it sent off and repaired all with in a week. top customer service. Fast replys and a good price, half my tackle is there gear top top quality.

I had a a small rubber part missing from a gas stove which I bought from a shop that closed down and not only did I get the rubber feet I got a whole new grill, that’s what you call custom service.
Thanks