The replacement shaft arrived much earlier than expected, and it came in perfectly sealed, no breakage and bent. The shaft works the same as my old broken stick, just a little tighter on the joint.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am happy with the performance of the shaft, however I am disappointed that at the joint where the butt and shaft meet there isn’t a perfect marriage. The shaft is larger than the butt and just feels... Vis mer
Selskapet har svart
I ordered a custom shaft with a premium soft tip. I hadn’t originally noticed the company location and was surprised with the longer wait time to receive it. However after reaching out to them, I re... Vis mer
What made my experience great is knowing that I am receiving a top-quality product. I know having to wait 2 to 3 weeks for the product to be produced and shipped was worth waiting.
Informasjon om virksomheten
Skrevet av virksomheten
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Kontaktopplysninger
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnam
- cs@rhino-billiards.com
- rhino-billiards.com
4,5
Enestående
497 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 84 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Totally satisfied. See above.
Totally satisfied. Purchased one carbon fiber shaft and was so please I purchased a second CF shaft. Also, I had sent an email which was promptly responded to. You guys are doing a great job.
Thank you,
25. februar 2026
They replaced my shaft that was…
They replaced my shaft that was defective without a big hassle
25. februar 2026
A helpful resolution to my problem with…
A helpful resolution to my problem with my shaft and hopefully I will remain a long term customer of Rhino cues.
23. februar 2026
Amazing everything !!
This company is great ! Great product , great customer service and a great price !! I’ve ordered a few things from them and plan on continue to order ! Thanks again for everything
3. mars 2026
Anmeldelse skrevet uten oppfordring
Fanstastic Products
Love the products and I was considering getting more because of their new year new deal "free shipping" That's not the case now, they only offer free shipping to USA not anywhere else in the world.
24. februar 2026
I wanted a full cue not a shaft that…
I wanted a full cue not a shaft that doesn't fit any butt I'm own can I send it back and get my money back?
23. februar 2026
Svar fra Rhino Billiards
Hi Brett,
Thank you for your feedback. And we’re sorry for the confusion regarding your order.
We’re absolutely willing to assist you with exchanging the shaft for a full cue. Please kindly contact our customer support team at cs@rhino-billiards.com
with your order number, and our team will guide you through the exchange process as quickly as possible.
We appreciate the opportunity to make this right for you.
I have several of their cues....
I have several of their cues and a dozen or so of their shafts for some of my other cues. I have never had a problem with anything. If you are looking for a good cue at a reasonable price, I recommend you try one. If you ever decide you want a different cue it will be because you "want" one not "need" one. I have put their time crystal tips on almost all of my shafts. I just received my MUST shaft and I really like it. I appreciate that the company returns my emails when I contact them. I think they have done a good job in a short amount of time.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Grate customer experience
I bought a Nebula 2 from Amazon and went to use it, but, found connecting the shaft & butt together was very difficult. I could not return it as it was passed the return date. I emailed the company and talked to Devin. After sending in a video showing the difficulty I was having, Rhino was kind enough to exchange the Nebula 2. I got the new pool cue in several days and am extremely happy with the new pool cue. I want to thank everyone, especially Devin for all the help they gave me.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Bought the nebula 2
Bought the nebula 2, really nice cute and sits great. Really like the tip on it. I bought extra tips but ordered the wrong ones. Customer service was awesome and helped me to get the right ones. When I have a question, they are quick to respond. Would highly recommend
1. februar 2026
Anmeldelse skrevet uten oppfordring
Fast delivery,love the shaft.
27. januar 2026
Well
Well, I ordered the rhino must 30 had it approximately 18 days and the tip popped off. Contacted rhino they give me a $60 off in-store purchase after I got the tip fixed and sent them the receipt of what it cost so then I ordered the rhino. carbon fiber single shaft with a crystal tip and they’re both really good shafts. Customer service is great.
26. januar 2026
Great shaft Great tip
26. januar 2026
Warped
Bought my cue in December 2025 after 3 weeks the cue was already warped, wrote an email and to change the cue they asked me to pay 30usd for the shipping after that I already paid 700$ for the cue. I am so disappointed they just gave me a coupon.
28. januar 2026
The new must cue has meet an exceeds…
The new must cue has meet an exceeds what I thought this cue would bring to the table highly recommended
4. februar 2026
Anmeldelse skrevet uten oppfordring
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