Underhand methods more in line with a time-share salesforce than a software booking service. You are locked in to a minimum 12 month contract with a 90 day notice period. When you try and exercise t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... Vis mer
Selskapet har svart
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... Vis mer
Be wary of this company. It's rather extortionate for a very average yet remarkably hard to use service. When you wish to cancel they drag you into an obscene sneaky contract and charge you £1000 to c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Kontaktopplysninger
36 Renfield Street, G2 1LU, Glasgow, Storbritannia
- hello@resdiary.com
- resdiary.com
3,0
Middels
89 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Awful interface
Awful interface, everything goes wrong all the time. Just don't bother. Expensive. Be wary of the 90 day cancellation fee.
1. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry you feel this way and are regretful that we were unable to fulfil your expectations.
Based on the quality of our product, we believe our pricing to be fair, and certainly not the most expensive on the market. Please see our savings calculator (https://resdiary.com/savings-calculator-for-uk-restaurants) for further details.
We are also transparent about our terms and conditions, and these can be found on all pages of our website.
Questionable UX for Customers
seems impossible to cancel a booking. No log in for customers. Now worried the revised booking with £100 deposit will not be honoured.
9. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
This is literally the worst platform…
This is literally the worst platform and most expensive. Do not use
23. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry you feel this way, Jodie, and are regretful that we were unable to fulfil your expectations. Based on the quality of our product, we believe our pricing to be fair, and certainly not the most expensive on the market. Please see our savings calculator (https://resdiary.com/savings-calculator-for-uk-restaurants) for further details.
Rubbish ResDiary
Booked a restaurant that uses this - had a great 5* meal and then tried to leave a review on ResDiary request, which is where it all went wrong. Lots of errors from ResDiary form and couldn't get it to accept, so unable to recognise the restaurant. This seems such a bad system/App.......why do restaurants use it?
31. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Keith. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Scam
Scam! Will take a 20 euro deposit for booking which the restaurant will not take off the bill. Do not use.
27. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Kevin. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Extremely poor customer service.
Extremely poor customer service.
Extremely poor communication.
Extremely poor value for money.
I would not recommend anyone to use this company.
24. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory.
Should customers be unable to solve their challenges using the Customer Hub resource (https://resdiary.com/customer-hub), we encourage them to raise a support ticket and endeavour to resolve any issues within 24 hours.
Based on the quality of our product, we believe our pricing to be fair, and certainly not the most expensive on the market. Please see our savings calculator (https://resdiary.com/savings-calculator-for-uk-restaurants) for further details.
All Good BEFORE you sign up!
Before signing up the customer support was AMAZING! But after you've signed up you can't speak to anyone, you have to do everything by email, and you're usually just told to watch a video. I've been trying to set up deposit payments for over a week. Good luck if you've got time to deal with Res Diary!
19. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory.
We do provide extensive guides on setting up deposits in our Customer Hub (https://resdiary.com/customer-hub). Should customers be unable to solve their challenges using this resource, we encourage them to raise a support ticket and endeavour to resolve any issues within 24 hours.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.