Underhand methods more in line with a time-share salesforce than a software booking service. You are locked in to a minimum 12 month contract with a 90 day notice period. When you try and exercise t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very... Vis mer
Selskapet har svart
Spoke with Danil. Served by Candice. The Playford Hotel Adelaide is an absolute treasure. The ambience and decor, the service, the hazelnut and chocolate dessert were all exquisite! All of our party r... Vis mer
Be wary of this company. It's rather extortionate for a very average yet remarkably hard to use service. When you wish to cancel they drag you into an obscene sneaky contract and charge you £1000 to c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
ResDiary, part of The Access Group, is a clever professional restaurant reservation and table management platform that supports restaurants, bars, cafes, bistros, hotels, pubs and clubs in meeting and exceeding the expectations of their guests. As one of the pioneers of hospitality technology, our innovative, reliable and robust tech solutions are trusted by over 10,000+ venues across the globe. Built to respond to the demands of today's hospitality businesses, ResDiary takes booking and table management one step further and can effortlessly scale to fit your venue’s growth plans. When you need your restaurant to operate in full swing, ResDiary is the ideal hospitality service platform to help you boost your covers and gives a complete picture of your operation.
Kontaktopplysninger
36 Renfield Street, G2 1LU, Glasgow, Storbritannia
- hello@resdiary.com
- resdiary.com
3,0
Middels
89 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic Booking System
I have used Resdiary for a number of years now and can say so far, it is the easiest platform I have ever used. There are no hidden fees or sneaky ways to get your money like other platforms. very transparent. When I have an issue I email and get a response within a couple hours.
Over all has been smooth sailing, only thing that could be a little better would be setting up ticketed events properly instead of using a third party booking system, go directly through Resdiary.
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
Many thanks for taking the time to share this feedback, Kent. We are proud of our record in delivering a simple, easy-to-use system with clear, transparent pricing, and so it's fantastic to have that validated. And thank you also for the constructive feedback regarding ticketing - I will ensure this is communicated to our product development team.
Product knowledge.
Aga is always very helpful, her product knowledge is exceptional meaning very question is answered quickly and concisely.
8. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
Many thanks for taking the time to share this feedback, Prue. We hope to help you achieve growth and success for many years to come.
I am cancelling my contract as it is…
I am cancelling my contract as it is impossible to get help. There is no customer support over the phone, just email.
Not good at all to wait for days for an email, sometimes you just need to talk with someone.
19. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Mrs. Beian.
Should customers be unable to solve their challenges using the Customer Hub resource (https://resdiary.com/customer-hub), we encourage them to raise a support ticket and endeavour to resolve any issues within 24 hours.
Could be great. But help is impossible to get. We're leaving!
Its a shame because the product is good. But the support is non existent and just getting things to look like you want is impossible. I use other venues that use Resdiary and I get sent wonderful confirmation emails. Ours is awful - no idea where it came from but we certainly didnt do it.
Weve tried so many times to amend our templates but its impossible - as is contacting them.
UPDATE - They have been in touch and have been very helpful. Thank you.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We're sorry you were less than satisfied with the support you were receiving, Keith. I'm hopeful that the challenges you were experiencing have now been resolved, but please do reach out to support again, should you need further assistance.
Used them for many many years but….
Used them for many many years - great user interface and staff picked up operations quickly. Be warned that they have become a bit greedy - incremental charges with the number of bookings taken - and 90 day cancellation periods. Shocking.
New options are now available which are cheaper, better supported and with better integrations such as online card processing for deposits; ability to sell experiences; direct communications with clients etc. DoJo bookings is the way forward.
1. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry that you are dissatisfied with your experience. For many years, ResDiary has offered four packages which differ according to the number of monthly bookings venues take. If our customers exceed their booking threshold for a number of months, they will be upgraded to the next package. ResDiary is also transparent in its terms and conditions about the 90-day cancellation policy. These can be found on all pages of our website. Full access to the system is available during this period, and our customers can seamlessly transition to an alternative provider, if required.
Seemed untrustworthy …
Tried to book a table at the local pub. Date, time and party size selected then it asked for my card details and took me to my bank verification screen without actually confirming the amount it was going to charge me, why they needed my card details, what that charge was made up of and what would happen if I cancelled. It did not seem trustworthy. I pressed cancel and instead I'll call the pub directly tomorrow to make the booking.
31. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Steve. Some venues require card details or a deposit to guard against diners failing to show up, but that hasn’t been made clear in your journey. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Another closed review site via Dish…
Another closed review site via Dish Cult impossible to use and cunning in its approach to ensure restaurants only list reviews they are happy with. Tried on numerous occasions to find out how to operate this site and service and it’s impossible. Unprofessional don’t bother!
25. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
Thanks for providing additional information upon request, Kevin, and apologies again for letting you down with our responses. Users of Dish Cult can leave venue reviews once they have booked a table via the platform. To do so, users should log in to their Dish Cult account, and then click 'Reservations' in the top right hand corner. A list of upcoming and past reservations will then appear. Users should subsequently have the option to leave a review for all past reservations listed. Restaurants are NOT permitted to show only the best reviews of their venue.
Awful system that fails to provide…
Awful system that fails to provide email confirmations to customers!
10. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Jim. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Great system for a busy restaurant
Great system for a busy restaurant! Very easy to close out tables when needed or add menus to the booking widgets. Staff love it and the customers find it easy to us. 5/5
21. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
That’s great to hear – thanks, Sally!
Easy to use, intuitive system
Great system & platform. Intuitive, easy to use and customizable. Apps on Ipad, Mobile Phone and browser access all perform great.
15. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
Many thanks, Jessie!
Pathetic customer service
Pathetic customer service. The software is complex to use and their services are horrible. Basically you are paying getting a dog that bites rather than being loyal.
DON'T SIGN UP WITH THEM!!!!
17. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry you feel this way and are regretful that we were unable to fulfil your requirements.
Please do get in touch again if you require any further support, and we will do our best to meet your expectations.
CAREFUL T&C's, we operate a 90 day cancellation period.
Once you decide to cancel the service, they charge you a three-month fee and block your access to the reports so that you cannot download your database.
11. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry you decided to leave us, Augusto, and also that the 90-day cancellation period came as a shock to you. ResDiary is however, transparent about its terms and conditions, and these can be found on all pages of our website. Full access to the system is available during this period, and our customers can seamlessly transition to an alternative provider, if required.
This is a very poor system
This is a very poor system, slow to upload, poor support and I suggest anyone thinking about it.. don't go there.
My customers have complained, my staff have complained and I have lost customers because they couldn't log on. we have complained for months and nothing has changed.
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry you feel this way, Seonaid. ResDiary offers training for all new customers and continued support after onboarding.
Our system training is designed for venue operators and focuses on the day-to-day running of their service. As part of this, we also explain how to get support and offer Q&A sessions, if further assistance is required. We are here to help every step of the way.
Our standard widget does not require venue operators’ customers to log in.
Rating NVG
This app was being used on a web site for bookings for an event in a garden centre. It did not work at all in any way. NVG. I hope to make the booking by phone. Seems very poor.
28. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Peter. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
The system is full of crap!!!!!
The system is full of crap, how do they think that they can sell these kind of platform for >100$/month?
BE CAREFUL EVERYONE!!! Remember to read their policy CAREFULLY, they will try everyway to get your money.
30. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry you feel this way and are regretful that we were unable to fulfil your expectations. ResDiary is however, transparent about its terms and conditions, and these can be found on all pages of our website. Our pricing structure is flat and consistent with no commission fees, and our customers will never receive an unexpected bill from us.
I have strong beliefs that this is a scam
This have been a complete nightmare.. I have been trying to cancel my subscription for weeks now, filling the cancellation form many times and talked to resdiary staff more than once and now after the confirmation of being cancelled they still tried to collect the money from my credit card. I had to block my credit card now because of them. Unbelievable!
10. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
Please accept our sincerest apologies, Anita. This unacceptable experience was due to a breakdown in communications between systems and we are extremely regretful for this turn of events. Please be assured that measures have been implemented to prevent this happening again.
RES DIARY LACK OF CONFIRMATIONS have made 3 bookings in the last 2…
I have made 3 bookings in the last 2 months with 3 different restaurants. In each case I did not receive a confirmation. I contacted each of the restaurants and was advised the booking had been accepted and a confirmation had been sent. In each case I advised no confirmations had been received and asked to check my spam folder. To no avail. In each case these were resent but not received. As I understand it the restaurants who use Res Diary have to set up the confirmation side of any booking. There is not a magic app that the Customer uses to facilitate the process. I'll be going back to the tried and tested old school method of telephone bookings instead of any Res Diary frustration. Any helpful comments out there ?
7. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Mr Alison. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Poor quality website
Poor quality website - took me through a loop several times. Address defaults to Afghanistan phone number defaults to Afghanistan. Can I book a table in Afghanistan??
Eventually got my booking
13. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Adam. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
What a terrible website
What a terrible website! Too small to fit on an iPhone screen and unable to edit reservations on the website. What a faff!
11. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra ResDiary
We’re sorry your experience with ResDiary was not satisfactory, Anya. It sounds as though there were errors in the configuration set by the venue. We will endeavour to better provide our customers with the tools they need to get it right first time.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.