Repairs By Post (Watch Repairs) Anmeldelser 834

Svar fra Repairs By Post (Watch Repairs)

22. sep. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and it is now handled by the liquidators.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and the liquidators now handle it.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

EWRC Ltd, the previous owner of Repairs by Post, entered liquidation. We understand the disappointment this may bring, particularly regarding fulfilling guarantee obligations and the liquidators now handle it.

Unfortunately, due to the liquidation process, we cannot meet past guarantee obligations; as our customer service team explained, we must refer you to the company handling the liquidation.

We sincerely apologise for any inconvenience or frustration this situation may have caused you.

On a more positive note, we are thrilled to share some positive developments with you. Repairs by Post has transitioned under new ownership, now known as 19 Ninety Nine. Repairs by Post have resumed our watch repair operations, marking an exciting new chapter in our journey. We remain steadfast in our commitment to delivering the high-quality service our customers have come to rely on.

To help a little to a fresh start, we extend a special opening offer to clients who may have faced issues with previous repairs and wish to have their watches repaired again by us.

We genuinely appreciate your understanding during this challenging transitional period. Our team is dedicated to serving our customers with renewed vigour and commitment under our new ownership.

Please do not hesitate to contact us if you have any questions or require assistance moving forward.

Your continued loyalty is invaluable to us, and we eagerly anticipate the opportunity to serve you again.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

We apologise that your experience didn't meet your expectations this time. We understand your concern regarding the valuation of your Links of London watch, and we'd like to clarify the pricing for you. These watches typically retail between £400 and £500, significantly more than the "30/40 quid" stated.

When you initially accepted the estimate for the repair, it included a full service, glass replacement, and crown replacement. Upon closer examination, we discovered that your watch had more issues than initially identified, including a faulty clasp. In light of this, we provided you with an updated estimate incorporating the necessary work and parts.

Please understand that the adjustment to the repair estimate was a straightforward decision to ensure that your watch would be returned to you in optimal working condition. The inclusion of extra parts is a common occurrence when addressing more extensive issues.

As a dedicated watch repair company, we prioritise delivering the necessary attention and service to each watch we receive. Suppose any upgrades or additional repairs are deemed necessary during the inspection. In that case, we always discuss and seek your approval before proceeding.

We appreciate your understanding and are committed to restoring your watch to its best condition. If you have any further questions or concerns, please do not hesitate to contact us.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

Oppdatert: 4. okt. 2023

Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.

Svar fra Repairs By Post (Watch Repairs)

4. okt. 2023

I'm sorry to hear about your experience with the watch repair service from Repairs by Post. It's disappointing when you have high hopes for a repair and end up with a less than satisfactory outcome.

However, it's important to remember that vintage watches can indeed be quite delicate, and their repair can be a challenging task. Plus, there can be limitations when it comes to sourcing original parts for older timepieces.

Unfortunately, you stated that your watch came back in worse condition, But our tests showed that your watch was in parameters and working well for its age, and the timekeeping expectations are undoubtedly frustrating. Communication should have been clearer about the expected performance of the watch after the repair.

While your experience has been less than ideal, it's worth considering that every business may have its challenges, and it's possible they could learn from this feedback to improve their services in the future.

If you decide to explore other repair options for your vintage Tissot Seamaster, I hope you find a solution that meets your expectations and restores your watch to its former glory. Thank you for sharing your experience, as it can help others make informed decisions when choosing a watch repair service.

Svar fra Repairs By Post (Watch Repairs)

12. mai 2023

We apologise for any inconvenience you experienced with our service. We understand your frustration and appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and would like to address your concerns leading to your review.
Firstly, we take full responsibility for any mistakes made during repair. We strive to provide the highest level of service. Regrettably, your watch was returned to you with the already present deteriorated crystal. We understand the importance of maintaining the condition of the items entrusted to us.
Upon reviewing your photographic evidence, we acknowledge that the missing crystal occurred after we returned the watch to you. However, our primary focus was on the internal workings of the watch and not the bracelet.
We apologise for any confusion caused by our previous response. We understand that the bracelet is an integral part of the watch. We regret that it deteriorated after our repair work was completed, which is not uncommon with the type of bracelet.
While we do our best to handle repairs with the utmost care, it is essential to note that the nature of certain bracelet crystals, including the ones on your watch, can deteriorate over time. This deterioration is a common occurrence after many years of use. Our internal work on the watch itself does not directly cause it. Unfortunately, in this case, the crystals cannot be replaced due to the nature of the bracelet.
We deeply regret the inconvenience this has caused you and apologise for any misunderstanding or miscommunication. We value our customers and their satisfaction and would like to make amends for your negative experience. As we discussed, We are happy to discuss the possible solutions and see if we can assist you in resolving the situation.

Please feel free to contact our customer service team directly, and we will do our best to find a resolution that meets your needs. We appreciate your feedback, as it helps us improve our services and ensure a better experience for all our customers.

Thank you for bringing this matter to our attention

Svar fra Repairs By Post (Watch Repairs)

Oppdatert: 18. mai 2023

We apologise for the inconvenience you experienced with your watch repair and appreciate you bringing your concerns to our attention. We understand your frustration with the extended repair time and the need for updates regarding the progress of your watch.
Please allow us to clarify the situation. In your case, we informed you in advance that the repair required the involvement of the brand service centre, as certain parts needed for the repair were only available through them. Unfortunately, there were unforeseen delays in procuring these parts, originating from Switzerland. This resulted in a longer-than-expected waiting time for the repair to be completed. We would hope that the handling of your repair and guarantee claim warrants an improved review.
Regarding the issue with the winder and crown, we deeply regret that the repair was not performed to the expected standards. The mishap with the crown and stem coming out should have occurred on testing in the workshop. We set the time before return without any issues and sincerely apologise for the oversight. We understand that this further delayed the repair process and caused additional inconvenience for you. We hope that the extended 24-month guarantee would offer peace of mind.

When you sent the watch back to us, we aimed to rectify the situation promptly. However, due to the backlog caused by the parts mentioned above delay, it took longer than anticipated to return the watch to you. We regret any frustration this may have caused.
We are genuinely sorry to hear that the day wheel is not operating correctly, even after the second repair attempt. Our goal is always to ensure every repaired watch functions flawlessly upon its return. We understand your decision not to return the watch to us again and respect your choice, but we have attempted numerous times to contact you without a response.
Regarding the condition report, we assure you that it is not our intention to deceive or misrepresent the condition of your watch. The report is prepared to document the watch's condition at the time of receipt and is based on our observations. We apologise if there was any discrepancy between the report and the condition of your watch as you perceived it. Your watch being professionally refurbished and in mint condition is an important consideration for us.
We genuinely appreciate your feedback, as it helps us improve our services. We understand that your experience has left you dissatisfied and convinced that you will not use our company again. We are truly sorry for failing to meet your expectations. We would like to assure you that we take your concerns seriously.
If there is anything we can do to rectify the situation or if you have any further feedback you would like to share, please do not hesitate to contact us directly. We value your business and would welcome the opportunity to address your concerns and regain your trust.
Once again, we apologise for any inconvenience caused and thank you for your feedback.