Recently sent a Cartier, that I haven’t used for two year as stopped working, to Luxury Watch Repairs. Secure insured packaging both ways, watch fixed, communication at each stage. Would highly reco... Vis mer
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Excellent service. Postage pack arrived quickly and had update on receipt of my watch and how to pay for work soon after I’d posted it. Had updates on progress. Only a battery change but watch checke... Vis mer
Very easy to deal with. We have used this company before for insurance quote for repair to a Breitling watch . On this occasion only required a replacement battery to a Tag Heur but very honest s... Vis mer
Sent my Breitling watch to be repaired on 29 Sep 25 with a timeline of 15-25 weeks. It has now been 30 weeks and the sporadic email responses have completely stopped. Last communication from LWR was... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Our main service centre is the building of 16-18 Hatton Garden and houses 12 brand accredited watchmakers, a dedicated vintage department and an entire refurbishment & polishing department. We are proud to be one of the largest and most brand accredited service centres in the world (with service centres in both the UK and USA) and were recently the subject of short documentary made by CNN International which was broadcast across the globe and was also featured in The New York Times. You can drop your watch off at any of our 2 locations in London (Hatton Garden & Canary Wharf), Manchester (Harvey Nichols) or New York (Madison Avenue) and no appointment is required. You will be greeted by one of our technicians who will discuss your required repair and provide you with a detailed receipt once your watch is booked in. Alternatively, you may send your watch to us Free of Charge by ordering our, pre-paid, secure, tracked and insured (to £25,000) postage pack. We pride ourselves on our rapid turnaround time merged with the highest quality craftsmanship. It is rare that any job is 'too large or too small' and we are often able to carry out part repairs such as glass replacements, crown replacements, bracelet adjustments and refurbishment & polishing, without the need for a full service. Battery replacements & water resistance testing are carried out the same day, along with a water & pressure resistance test and receipt.
Drop your watch off at any of our stores or order a Free, Pre-Paid, Tracked & Insured Postage Pack
Skrevet av virksomheten
- Fully tracked & insured secure watch postage pack to get your watch to us
- Our pre paid postage packs are fully tracked & insured (to £25,000) & specifically designed to securely protect and track your watch, whilst in transit to our brand accredited main service centre at 88-90 Hatton Garden, London, EC1N 8PN or if you are based in USA, your watch will go to our US service centre at 515 Madison Avenue, New York, 10022.
- AUTHORISED CARTIER SERVICE CENTRE
- We are delighted to announce that as of January 2020, Luxury Watch Repairs has become an Authorised Cartier Service Centre making us the only Authorised Service Centre on Hatton Garden, allowing us full access to parts and materials directly from Cartier. In order to achieve this status, our service centre has undergone thorough inspections by Cartier and our watchmakers have been certified by Cartier, following a number of weeks of extensive training at the brand's HQ in Switzerland. Our main service centre adheres to the strict guidelines set by the brand for all Cartier servicing and repairs and we are proud to add Cartier to the growing list of leading brands for which we are an Authorised Service Centre.
- NOW OPEN IN MANCHESTER AT HARVEY NICHOLS
- We are pleased to confirm the opening of our new store based on the Ground Floor of Harvey Nichols, Manchester (21 New Cathedral Street, Manchester, M1 1AD). Tel : 0161 828 8825. With an on site workshop, our team of repair consultants, technicians and watchmakers are on hand to assist with any repair or service enquiry and open 7 days a week. We also have a selection of pre owned watches and watch accessories.
- AUTHORISED TAG HEUER SERVICE CENTRE
- We are delighted to announce that in 2024, Luxury Watch Repairs became an Authorised Tag Heuer Service Centre. In order to achieve this status, our service centre has undergone thorough inspections by Tag Heuer and our watchmakers have been certified by Tag Heuer. Our main service centre adheres to the strict guidelines set by the brand for all Tag Heuer servicing and repairs and we are also an authorised service centre for a number of other brands including Rado, Hublot, Zenith Tissot and Cartier.
Our watchmakers have been trained by and specialise in Rolex, Cartier, Tag Heuer, Omega, Hublot & Zenith
We use all original factory parts and components and provide a 3 year warranty with each full service
Our watchmakers and management have worked with some of the largest brands in the world including Rolex, Omega, Breitling, Cartier & Tag Heuer.
We are dedicated to fast turnaround times, exceptional customer service and the best possible prices.
Kontaktopplysninger
16-18 Hatton Garden, EC1N 8AT, London, Storbritannia
- 0207 404 3366
- quote@luxurywatchrepairs.com
- luxurywatchrepairs.com
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Recently sent a Cartier
Recently sent a Cartier, that I haven’t used for two year as stopped working, to Luxury Watch Repairs. Secure insured packaging both ways, watch fixed, communication at each stage. Would highly recommend using this company.
3. mai 2026
Excellent service
Excellent service. Postage pack arrived quickly and had update on receipt of my watch and how to pay for work soon after I’d posted it. Had updates on progress. Only a battery change but watch checked and cleaned before returning.
I’d recommend this company.
3. mai 2026
The quality of the work is exceptional…
The quality of the work is exceptional / unquestionable. I did find it slightly challenging to get status updates with prolonged lead times. However once I connected with a employee (vs generic info emails) then the communication improved. I will definitely use again.
1. mai 2026
Very impressed with Luxury Watch Repairs.
Luxury Watch Repairs is a company I have used before to have the battery replaced in my Omega Ladies Watch.
On contacting them they sent me a prepaid special delivery padded package to return my watch to have the battery replaced, they kept in touch by email to confirm my watch had arrived with them, for which I was grateful for.
My watch was returned along with a very useful watch case for storing when not in use, my watch certainly looked like new again after being polished I was very impressed.
Thank you very much for a good job well done.
Susan Conner
Brechfa House
Brechfa
Carmarthenshire.
3. mai 2026
Great Service
Great service with full updates what was happening with my watch and it was returned looking super shiny and brand new
1. mai 2026
Great job with the changing of my watch…
Great job with the changing of my watch battery.
1. mai 2026
Brilliant!
Brilliant!
From start to finish the process was really simple.
Like many I wanted to be sure I was sending my expensive watch to someone genuine so I did research before hand.
Greta price, fast return... Can you recommend highly enough!
1. mai 2026
Excellent speedy service
Reasonable price for my battery replacement in my Tag
Very speedy turnaround and case supplied for transportation was excellent protection for my watch
10. april 2026
Great communication and great see too
Great communication and great service too ! Recommend
1. mai 2026
TAG watch service
This company serviced my TAG watch. As I am not close to their store, I sent it through the post. It was all done through secure signed for delivery. Customer service was great, I was kept informed all the way through and the watch was returned to me in a lovely case, again through secure delivery. Highly recommended.
1. mai 2026
Worried after 30 weeks and communication has stopped
Sent my Breitling watch to be repaired on 29 Sep 25 with a timeline of 15-25 weeks. It has now been 30 weeks and the sporadic email responses have completely stopped. Last communication from LWR was on 4 March with a commitment to provide me with a further update in 4 weeks time. Am starting to feel like I have been scammed. Order number is 65403 and the surname matches the name on my profile on TrustPilot. Would be wonderful to have a response and know that my watch is actually being repaired. Have paid £800 for this service and am naturally concerned.
29. april 2026
Anmeldelse skrevet uten oppfordring
AVOID
AVOID! sent my tag watch to this company back in September 2025, paid over £500 for service and repairs, was told my watch would be returned to me within 15-20 weeks. 34 weeks have now elapsed. Due to sentimental value of my watch and also the value of my watch I have given them a last chance to return my watch regardless of whether the work has been done. I will issuing legal proceedings and reporting as theft if it is not returned to me within the next 3 working days. I’ve literally had enough now. It’s disappointing when you think you’re using what you think is a reputable company.
5. september 2025
Anmeldelse skrevet uten oppfordring
Very easy to deal with.
Very easy to deal with.
We have used this company before for insurance quote for repair to a
Breitling watch .
On this occasion only required a replacement battery to a Tag Heur but very honest straight up service & even followed up to make sure watch received satisfactorily.
Will definitely use again.
24. april 2026
I’ve used this company over at least 3…
I’ve used this company over at least 3 years and previously the service and especially communications were excellent.
They have failed to reply to emails for over 2 weeks. I visited the Hatton Garden location to find a note on the door explaining I list scan a QR and make an appointment. None available for days, what a waste of my time. I wish they would take calls or reply to emails. When I dropped my watch off, there was a very upset couple who’d travelled from Oxford waiting for someone to open the shutter, this was at 11am and no one was answering the phone or even a note on the door.
10. april 2026
Anmeldelse skrevet uten oppfordring
Excellent service hassle free was a…
Excellent service hassle free was a cheaper quicker servytgan going to my local Tag agent
24. april 2026
First class service from LWR
First class service from LWR from start to finish. Based on recommendations online I trusted LWR for a battery replacement on my 1999 TAG Heuer F1 Chronograph. High quality fully insured packaging was sent to me, with the battery replaced & watch sealed & pressure tested prior to return via next day DHL. 100% recommended.
22. april 2026
Anmeldelse skrevet uten oppfordring
Fabulous service
Fabulous service
Outstanding Communication
Speedy
Appreciate you looking after my fine watches.
Thanks
24. april 2026
Bezel damaged when returned
My Tag was sent to have the glass replaced and new battery. After wearing it once I realsied that the Bezel was missing. Fortunately I found it on my floor in my hose. I complained as only the repairers had touched the bezel to remove glass. Evidently there is a inner washer that secures the bezel. Obviously this hadnt been fitted back. The company despite the obvious, refuse to accept responsibility and now want to charge me for a new bezel. No one from management has returned my requests for contact either..AVOID this company and take your watches to a local reputable company instead
20. mars 2026
Anmeldelse skrevet uten oppfordring
Quality of work was great.
Quality of work was great.
24. april 2026
Anmeldelse skrevet uten oppfordring
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